10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
3,479 miles

About These NHTSA Complaints:

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problem #30

Apr 222023

Pacifica

  • miles
The affected component is the backup camera and warning system. The malfunction happens in a loop around every 3 minutes. My safety and that of others is put at risk when the backup and rear collision warning fails to function and negates backward motion visibility to the driver by such failure. There are no warning lamps currently or any notification of any failure in the car. I have taken the car to the dealership and they have found no issues.

- San Antonio, TX, USA

problem #29

Nov 202022

Pacifica

  • miles
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several customer complaints with the same issue. I also see a NTHSA investigation of the same :- https://www.autoevolution.com/news/nhtsa-investigates-transmission-issue-affecting-chrysler-pacifica-phev-194678.html This is a fairly new vehicle (~40000 miles) with full service and maintenance done. Last month I took it for service at Chrysler dealership and they did service with 20 point inspection and no one identified or mentioned anything wrong with the vehicle.

- San Diego, CA, USA

problem #28

Aug 122022

Pacifica

  • miles
When I left work tonight, my backup camera got stuck on my screen. I couldn't clear it off. It stayed on even while driving. I had no access to the UConnect system at all. The radio power button wouldn't even work. I tried turning the car off an back on. The problem continued. Once I finally got home, I turned the car off for about 30 minutes and restarted it. The problem was then resolved. I'm worried it will happen again though. After researching, I saw that there were reports of this happening a few years ago, but apparently my VIN was not included in that recall.

- Clanton, AL, USA

problem #27

Feb 152022

Pacifica

  • miles
I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to get the car to the side of the road (though I was lucky to be able to do so) and it had to be towed to the Chrysler dealership (Deery Brothers Chrysler, 651 Hwy 1 W, Iowa City, IA 52246, 319-600-6890). They replaced a part in the charging system and it briefly ran, and then failed (thus the dealer has also reproduced the problem). It has now been at the dealership since then waiting for Chrysler to figure out the problem. Apparently Chrysler has sent an engineer to Deery as well, so there may be some confirmation from the manufacturer.

- Iowa City, IA, USA

problem #26

Jul 112022

Pacifica

  • miles
Our van completely stalled while driving. It just shut off while we were driving twice today. This is the first event to happen like this. We could have been in a serious wreck as we had just exited the interstate both times. "Start/stop unavailable" and "service shifter" warnings appeared.

- Fort Benning, GA, USA

problem #25

Jun 012022

Pacifica

  • miles
The car keeps running even after the ignition is turned off emitting poisonous carbon monoxide in the garage and into the home. This is a safety hazard to my kids and family. And similar issue has been reported by many Pacifica Chrysler customers and the company is ignoring them all. The car keeps starting the engine every two to three minutes and consuming all the gas and there is no way for me to turn this off. Ideally my engine is off and it should not run but the car engine starts automatically.

- Fremont, CA, USA

problem #24

Feb 012022

Pacifica

  • miles
Hood latch assembly & hood ajar switch stuck intermittently. Hood could-€™ve flew open & caused an accident. Vehicle is only 2yrs old. Repairs completed at Autonation Dealership the week of 5/11/22

- Missouri City, TX, USA

problem #23

Apr 132022

Pacifica

  • miles
Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have experienced the same problem

- Boca Raton, FL, USA

problem #22

Feb 152022

Pacifica

  • miles
While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding rear doors only open when the vehicle is stopped and in Park. In my case the van was moving, the door had been locked, and the vehicle transmission was in neutral in order for the car wash track to move it thru the car wash.

- Saginaw, MI, USA

problem #21

Jan 102022

Pacifica

  • miles
The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.

- Phoenix, AZ, USA

problem #20

Dec 182021

Pacifica

  • miles
monitor screen with all the cars information goes blank every 3-4 minutes then restarts and navigation goes out and radio and all climate control function quit working until the system restarts which causes driver distraction and is safety issue for me. Had to dealer but they have been unable to correct problem

- Lancaster, OH, USA

problem #19

Jul 012021

Pacifica

  • miles
My vehicle at 28, k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!" They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues"

- Satellite Beach, FL, USA

problem #18

Jun 012021

Pacifica

  • miles
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.

- Saint Cloud, FL, USA

problem #17

Nov 012020

Pacifica

  • 20,000 miles
Sxm radio alerts favorites are 'on air'. upon clicking alert the menu is empty of favorites. Error message : no favorites currently on air. Favorites are 'on air' yet the radio cannot display them.

- Sterling Heights, MI, USA

problem #16

Jan 302021

Pacifica

  • 14,194 miles
Car subject to recall for malfunctioning rear camera (ve-2 is code) during repair, touchscreen rendered inoperable. Now, camera doesn't work at all, most controls require use of touch screen which no longer works. Car had no issue before recall, no no backup camera and repairs are expected to take at least 6 weeks due to claimed lack of parts.

- Sugar Grove, IL, USA

problem #15

Oct 182020

Pacifica

  • 29,000 miles
When driving and I press on the brakes there is a 'air ' sound and it does not brake right away. If I'm in a bit of a hill and I have the brakes pressed it will give out and start rolling back and I have to press it all the way in which makes an ugly sound and it stops after a bit. If I have to suddenly stop to not hit a child and I press on the brakes it will still go on for a while. I took it to get brakes checked and was told the brakes are good, almost new. I have four kids and this is extremely scary. I need help this has been going on for about 2 weeks. What could possibly be wrong?

- El Paso, TX, USA

problem #14

Jul 032020

Pacifica 6-cyl

  • 5,829 miles
A vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage per the safety recall letter I received from Chrysler. 12-volt isolator post connection safety issue. No remedy is currently available.

- Torrance, CA, USA

problem #13

May 312019

Pacifica 6-cyl

  • miles
The radio does not hold any presets after you change drivers. So when driver one(1) has the seat, mirrors, radio, etc set for them all they have to do is press "1" when they get in, and "2" is presently set. It should hold so we don't have to go through it every time you get in.this is not what happens, I have to reset things because it is lost and goes back to factory settings. Chrysler knows about this problem and they have no fix. I would like my computer system replaced to fix this problem. They said I have to wait for an update, this is not something I should have to live with.

- Fort Salonga, NY, USA

problem #12

Mar 032020

Pacifica

  • 1,800 miles
After waiting at the Chrysler dealer for 6 hours on 3/3/20, the service department was unable to complete the update of the radio software and thereby was unable to remedy the safety recall upload for the rear camera issue under VE2?NHTSA 19V-886. The percentages of completion were 92% and 50%. dealership said they have had problems with the update and in many cases the radio system and speakers were blown out during their attempt to update the software. As a result, the dealer said it may be better to avoid trying the update again, unless the problem of the recall occurs. This dealer position is due to their claim that the radio and speaker system could blow out and it would take several months for radio/speakers to be repaired. Also, the dealer explained in the event that the radio/speakers would blow out, the 8.4" screen would not show any information, such as relating to the gps and/or the rear view when backing up. So, the update to remedy the recall had failed. Note: The repair dealer is reedman toll, which is different from the dealer where I purchased the van in Maryland.

- Philadelphia, PA, USA

problem #11

Feb 222020

Pacifica

  • miles
The sliding doors and the trunk door opened at the same time when no door/trunk open buttons were pressed. This is the 2nd time it happened. First time in the Chrysler showroom and 2nd at a parking lot, both time when the car was not in motion. The car was started, reverse gear was applied and all the sliding and trunk doors opened at the same time with passengers inside.

- Aldie, VA, USA

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