The Office of Defects Investigations (ODI) is an office within the NHTSA which investigates serious safety problems in the design, construction or performance of vehicles. The NHTSA is authorized to order manufacturers to recall and repair vehicles, if the ODI finds a safety issue. NHTSA investigations for the 2000 Chrysler Town & Country, both ongoing and closed, are listed below:

  1. INVESTIGATION: DRIVER AIR BAG CLOCKSPRING FAILURE

    NHTSA Engineering Analysis #EA04013

    Component(s): Air Bags:Frontal

    Summary: The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its October 5, 2004 letter to NHTSA, DaimlerChrysler stated that it will conduct a safety recall and replace the clockspring assembly on all MY 1998.5-2000 DaimlerChrysler minivans, built between March 1998 and August 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on MY 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in DaimlerChrysler's letter (see recall no. 04V-480).the Agency believes that further expenditure of Agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the Agency will take further action if warranted by the circumstances.see page 2 for additional information.

  2. INVESTIGATION: AIR BAG CLOCKSPRING

    NHTSA Engineering Analysis #EA01007

    Component(s): Electrical System

    Summary: There is no summary currently available

  3. INVESTIGATION: OVERHEATING OF SEAT HEATERS

    NHTSA Preliminary Evaluation #PE04017

    • Status:
      CLOSED
    • Date Opened: February 18, 2004
    • Date Closed: June 21, 2004
    • Recall: No recall issued

    Component(s): Seats:Front Assembly:Seat Heater/Cooler

    Summary: ODI opened this investigation based on 24 complaints alleging that the electrically heated driver or passenger seat sparks/overheats.DaimlerChrysler believes the failure is due to one of two factors:the stitching operation on the seat cover may cause the sewing needle to sever some strands of the wire heating grid in the seat, or a poor solder joint/wire connector fails due to "improper processing or long term overstressing."the ignition switch and the seat heater switch must both be turned on to power the seat heater.complainants report that when overheating occurs, switching the heater off also stops the overheating.the failure cannot occur in an unattended vehicle with the ignition switch off.ODI finds that the 33 fire allegations are reporting very localized overheating(photos of damaged seats show holes the size of a pencil or less).there are no reports of sustained combustion and no reports of other fire damage to the vehicle.the injury allegations are reporting minor injury.no consumers required medical treatment (physician care).there are no allegations of loss of vehicle control due to failure of a heated seat.a safety-related defect has not been identified at this time and further use of Agency resources does not appear to be warranted.accordingly this investigation is closed.the closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.the Agency reserves the right to take further action if warranted by the circumstances.

  4. INVESTIGATION: DC MINIVAN FUEL INJECTOR RAIL LEAK

    NHTSA Defect Investigation #RQ00008

    Component(s): Vehicle Speed Control:Linkages

    Summary: There is no summary currently available