really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
47,064 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Feb 282007

Town & Country

  • Automatic transmission
  • 90,000 miles
1) at low speeds, especially turning there was noise and shaking in the front of the Chrysler 2002 Town and country. It was identified at a garage as a power steering cooler hose problem and in fact there was a recall for this. I then took it to a Chrysler dealer - doan in rochester NY - who agreed that was the problem, but my vehicle identification number was not on the list for replacement. I found it very hard to believe that the correct problem did not qualify. I called Chrysler customer service and got the same story. They said that the VIN numbers listed were determined by NHTSA and they - in so many words - were off the hook. I did have it replaced with my own money, but I am upset about it. 2) my air bag light started to go on telling me that the air bags were turned off. Then the light would go off for a little and come back on for no reason, speed, or outside temperature. Again I was told it was clock springing in the mechanism in the steering column. I felt that this was a very dangerous problem involving the life or death of my family should an accident occur. The dealer again agreed that this was the problem, encouraged me to get it fixed, and gave me an indication that this was common and that again my vehicle did not qualify for any recall. I had it fixed, but feel that this is a dangerous situation.

- Leroy, NY, USA

problem #6

Oct 072005

Town & Country 6-cyl

  • Automatic transmission
  • 60,000 miles
1.3rd replacement of clockspring in air bag system (at dealer right now) 2. transmission coolant lines rusted out resulting in loss of transmission fluid to transmission and vehicle while driving.

- Wilton, NH, USA

problem #5

Sep 032004

Town & Country

  • Automatic transmission
  • 53,000 miles
The consumer lost control of the vehicle due to a defect in the power steering which was being recalled by the manufacturer. In the process, not only did the consumer loose steering control but the air bags failed to deploy upon impact. Provide further details.

- Wallace, MI, USA

problem #4

Apr 162004

Town & Country 6-cyl

  • Automatic transmission
  • 53,447 miles
While driving, the air bag warning light continuously illuminated on the dashboard. As a result, the air bags became inoperative and probably would not deploy when needed. The dealership replaced the clock spring at the consumer's expense. The air bag light was intermittent depending on the position of the steering wheel. The steering column had been previously repaired.

- Coeur D'alene, ID, USA

problem #3

Apr 302003

Town & Country 6-cyl

  • Automatic transmission
  • 36,000 miles
Airbag light on in dashboard. Was blinking off/on since 30,000 miles. Light stays on continuously. Told airbags won't work in collision. Not covered by Chrysler or my extended warranty. First told was clock switch then told was computer airbag module. I have not had any front end collisions.

- Troy , MO, USA

problem #2

Jul 152003

Town & Country 6-cyl

  • Automatic transmission
  • 37,000 miles
Clock spring defect in steering column that disabled airbag when making turns.

- Pattstown, PA, USA

problem #1

Aug 192002

(reported on)

Town & Country

  • miles
Air bag system warning light. 6 miles after we bought vehicle warning light came on and took to dealer and faulty item was replaced. Since then the warning light has come on a total of 6 times. Each time the van was took in to get fixed. By the time the 5th warning light came on(July 15) we were told the module was putting out false signals. In one instance we were driving our van for a week with the light on waiting for the replacement part and was told the van was perfectly safe to drive. The sixth time we took it in(July 30, milage only at 3499) the warning light was going on and off every few seconds and was told that the wiring was corrosive and they could put a temp fix on it by cleaning/spraying wiring that would last up to 3/5 months. I was not happy with that due to safety issues. They also told us that if the air bag light was on the airbags would not work properly. Which upset us due to the time we were driving the van for a week with light on due to them saying it would be safe. We contacted diamler Chrysler July 15th and filed a complaint. Two weeks after last visit (30 July) contacted dealer to see if solution to problem was fould yet because was uncomfortable with temp fix. Now they will be doing a complete rewiring on 21 August. Hoping this will be the last and final time I have to take it in for the same problem. Due to safety issues of air bags and the safety of my family, I wanted to inform you of the problems going on with our van. And to find out any important information regarding air bag warning light problems currently happening. Thank you.

- Ellsworth Afb, SD, USA