8.2

pretty bad
Typical Repair Cost:
$650
Average Mileage:
78,550 miles
Total Complaints:
9 complaints

Most common solutions:

  1. not sure (7 reports)
  2. replace ignition (1 reports)
  3. they replaced the shift module/box (1 reports)
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problem #9

Oct 012013

Town & Country V6

  • Automatic transmission
  • 40,000 miles

Had to get new keys but still it will pause and wait to start at times.

- Steve K., Bakersfield, CA, US

problem #8

Jul 062015

Town & Country Limited 4,0

  • Automatic transmission
  • 80,000 miles

After waiting over a year for the recall for the ignition switch recall, I brought my Town and country in for switch repair. All fixed now except if my batteries go dead and need to use the key to enter my car. Guess what. they don't. Replace the lock on the only door with a key hole.. Really Smart! So if your waiting for your recall and they do it, your key won't open the door with a dead battery in transmitter or car battery. Nice work.

- Michael D., Warren, MI, US

problem #7

Mar 062015

Town & Country

  • Automatic transmission
  • 118,000 miles

The alarm goes off without any reason. The windsheild wipers and window wash continuously spray for a couple of minutes. Just got so tired and removed battery post.

- Bessie J., Lanett, AL, US

problem #6

Mar 202015

Town & Country

  • Automatic transmission
  • 128,600 miles

The key fob/node works fine on the doors to lock and unlock. The car starts fine, but will not go to the far left to turn off. I must go to the engine battery and unhook it, then I can turn the minivan off. Then reconnect battery to drive....so irritating. One mechanic says its reprogramming the system, the other says its a gear - cable issue. Will take to dealer tomorrow.

Update from Apr 15, 2015: I complained about the engine not turning off as the ignition would not turn past ACC unless I disconnected the battery. I took it to the dealer and after 2 days they discovered it was a bad shift box/module.

- aaseng, Tualatin, OR, US

problem #5

Mar 142015

Town & Country Limited V6

  • Automatic transmission
  • 100,000 miles

I have been on the phone "for the first available representative" for 2 hours!!!! It would have been much easier to speak with a Maytag repair man!!! So you do have a sense of humor, but this problem is not funny. In fact it is extremely dangerous and could have caused a fatal accident on more that one occasion!!!! The last time was just 3 days ago with my mother: I was on a blind curve with no where to pull off. As I was able to get it started while in neutral, it jerked to the other side of the road. It was a blessing that a car was not coming the other way. That day it shut down 4 times in a 5 minute period.

I received a prior note card indicating that there was going to be a recall and we would receive more information later. Just yesterday while watching a GM commercial did I realize that this is what was happening with my van!!!

I called my local Chrysler service department to ask about this problem, after I found the recall on the internet, they did NOT volunteer the information but after I told them about the recall, they immediately had answers. And this is when I called and got to be put on hold for over 2 hours "to speak with the first available representative. Thank you".

I am currently looking for a job after working in the same company for over 32 years. I have patience, have a sense of humor, able to type and feel my way around a computer and last but not least I am able to diagnose some vehicle problems. After being on hold this long I KNOW that there must be openings.....contact me before your earliest convenience and we may be able to help each other. The one may even prevent a potential lawsuit. Thank you

FYI....and to think that I always told people that I loved my T&C. I do hope that we are able to rectify this problem before it becomes a statistic!!!

- Mary W., Butler, PA, US

problem #4

Apr 092014

Town & Country Touring 3.8L, V6, Ohv

  • Automatic transmission
  • 42,800 miles

I started having problems turning the ignition to the off position, only once in a while at first. It would go no further than the "acc" position. Which means the engine could be stopped running but the key couldn't come out and the radio couldn't be shut off and couldn't get the lights to turn off. I thought for about a month when it started happening that I was doing something to cause it.

Then I started paying attention to the whole thing and realized it was nothing I was doing different - I've driven a car for 40 years after all. I thought maybe just starting it again and moving it into drive and back into park might help, like maybe it wasn't all the way engaged in park. I'd try to turn the key to off and I could do this process half a dozen times at one time. Then I started trying to figure out if I had to kinda angle the key because I thing point I'm realizing something is wrong with the ignition. I've tried to be extremely careful and try to keep the key totally straight without angling up, down or sideways. Nothing works all the time. This problem is now happening about 75% of the time the van is driven. I always worry every single time I have to drive it now whether that will be the time I can't get the key to the off position

This may be a six year old vehicle but only has about 45,000 miles on it. We inherited this van from my parents after they passed away three years ago. I've never owned a Chrysler before and I never will again. I won't pay to have this fixed. We didn't cause this. This is a defect that we inherited with the van. When it does get to the point where it will never turn all the way off again, that repair and all costs associated with it, will be paid for by Chrysler.

- Sally R., Jenison, MI, US

problem #3

Dec 012012

Town & Country Touring 3.8L

  • Automatic transmission
  • 100,400 miles

When we park the car, the keyfob should turn off and you should be able to remove the key from the ignition but it is stuck in ACC. this can take from 30 sec to 30+minutes to disengage. there is a small audible click when the solenoid behind the dash allows you turn it to OFF and remove the key. Until then you are stuck with a car with acc turned on draining the battery. Not sure what the solution is yet. seems to be a common issue around the web

- pete3000, Stillwater, OK, US

problem #2

Jul 182012

Town & Country

  • Automatic transmission
  • 39,000 miles

Tried to start my car, key would not turn, and brake pedal felt "hard" (I could not press it down). Tried turning wheel to unlock steering wheel, but that wasn't problem. Finally hit upon disconnecting battery purely by luck. This allowed car to start, and worked okay for a few days. Then happened again, so I called & had it towed to dealer. They couldn't recreate problem, and showed no diagnostic code error.

Next time it happened, dealer said I needed a new battery. Replaced. Happened again, dealer still claims they can't recreate it, so I have no solution other than the "temporary" one of disconnecting & reconnecting the battery.

Update from May 30, 2013: I should add that car will not start with remote starter either when this occurs.

- M Y., Tega Cay, SC, US

problem #1

May 302013

Town & Country

  • Automatic transmission
  • 58,000 miles

Key sticks in ignition intermittently, cannot turn completely to off position. Have to jiggle the gear shift until it clicks, then key can be turned & removed.

This originally occurred while under warranty, but dealer claimed could not recreate. Once it was out of warranty, they knew exactly what was wrong & said I could replace some switch in the ignition for a mere $450!

This occurs more frequently when it is hot. It is a pain to have to spend 10 minutes trying to dislodge the key, but the car does turn off & I never have any problem with starting it, so I will live with it.

I hate the 2008 T&C...I have had more problems with electrical & so on than for every other car I have owned combined!

- M Y., Tega Cay, SC, US