10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 57,939 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
As I was driving, and with no dashboard warning alert, the brakes suddenly sank to the floor. I drove extremely slowly, continuing on towards my apartment, and each time I had to stop, the brake pedal sank to the floor. I managed to get home safely, but the car still has no brakes.
- San Antonio, TX, USA
I was driving down navajo boulevard a main road in holbrook Arizona a vehicle coming from a side road pulled in front of me and I had to slam on the brakes to avoid a collision. I then proceeded down navajo boulevard and quickly realized that I had no power no steering, no brakes, nothing although the engine was still running. I was able to proceed down the road and turn onto a side road to the side until it completely quit running and was able to stop on its own.
- Holbrook, AZ, USA
All of a sudden the whole vehicle completely shuts down. No lights, power steering goes out, brakes lock up and engine shuts down. This was in the middle of the road as I was driving.
- Bloomfield Hills, MI, USA
Yellow triangle, ABS, SRS etc comes on intermittently. Scan diagnosis shows that C2200 ABS module internal failure, needs special programming. The light comes on while I am driving and then goes off again for a few miles and then comes on again. Brakes are working fine, had new brakes etc put on rear earlier this year. The light comes on when I am moving. This happens on city streets.
- Hilton Head Island, SC, USA
The contact owned a 2009 Chrysler Town and country. While driving 70 mph, the cruise control malfunctioned. The contact stated that the cruise control became stuck and the contact could not stop the vehicle by depressing the brake pedal. The vehicle crashed into a divider and rolled over several times. The driver's side air bag did not deploy. Police report number: 18-16077 was filed. The contact's husband sustained a mild concussion, pain in the ribs, contusions on both legs, and chest pain. The contact sustained an injury to the heart, which became enlarged, as well as contusions and severe back pain. Medical attention was required for both occupants. The vehicle was destroyed and towed. Brown's Jeep Chrysler Dodge Ram in patchogue, New York was contacted and referred the contact to the manufacturer. The manufacturer was made aware of the failure. The failure mileage was 64,000.
- West Hampton, NY, USA
For the second time since owning the car I had to replace both rear brake calipers, because they seized up and the rear brakes were not working at all, causing the front pads to wear excessively. I feel this is a design defect, undersized calipers/brakes that heat up excessively, causing them to seize. I drive on flat NJ highways, so there is no mountain driving involved, that could overheat the brakes. The first time, each sized failed separately and this results in a safety hazard, as if just 1 seizes, both rear brakes do not work. There is no indication of the failure, other than it feeling funny, when you brake. I find hundreds of people complaining about this same issue on websites like lemonlaw.com
- Columbus, NJ, USA
The contact owns a 2009 Chrysler Town and country. While driving at various speeds, the power steering and brakes seized and the vehicle decelerated. The contact pulled the vehicle over to the side of the road, shifted into park, and restarted the vehicle. The contact took the vehicle to a certified mechanic who was unable to diagnose the cause of the failure. The failure recurred. The dealer was not contacted. The manufacturer was made aware of the failure and informed the contact that the vehicle was previously included in NHTSA campaign number: 11V139000 (electrical system), which had been expanded into NHTSA campaign number: 14V373000 (electrical system, air bags). The vehicle was not included in the new expanded recall. The approximate failure mileage was 145,000.
- Louisville, KY, USA
The contact owns a 2009 Chrysler Town and country. While driving 45 mph, the brake pedal was depressed and the vehicle began to swerve without warning. The failure was persistent. The vehicle was taken to a local dealer (stateline Chrysler Jeep Dodge Ram, 800 goldhill road fort mill, SC 29716) where it was diagnosed that the calibers and rotors were warped and needed to be replaced. The vehicle was repaired, but the failure recurred several times. The contact also stated that the parts needed to be replaced every 12,000 miles. The manufacturer was notified of the failure and informed the contact that no open investigations were open for the defect. The failure mileage was approximately 42,300.
- Chester, SC, USA
I went out and started my van, the wipers turned on automatically so I thought maybe I had turned the handle somehow... so I turned it off and that's when everything went wrong. All the dash lights started flashing and cycling through start up checks and then saying everything is off ABS, airbags etc. The seat was even repositioning itself. I took out my phone and started recording this weird episode that I have never seen before. I bought this van 5 months ago and don't know of its history, but this is not something anyone should have to deal with. 3 days later my wife was driving down the road when this started happening to her, the difference was that she sits closer to steering wheel then I do and the seat was jerking her back and forth while driving and scared her. Thanks [xxx]. I bought this van because I wanted the stow and go seats and side curtain safety along with everything else. My van is a loaded limited edition with most available options. After looking around the internet it seems like the tipm or a loose connection could be the problem and that dealerships are pretty much a waste of time for help on this. Chrysler knows of the issues because it happens across their vehicles and have only fixed certain models. The fact that a cracked shorting wire in the power door or a loose connector could cause all this is to go wrong is just poor engineering. Link to youtube video of incident- https://www.youtube.com/watch?V=cdcovnhrluw. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Wellington, OH, USA
The ABS module and master cylinder seem to have already gone. This is a major safety problem as described by Chrysler costing over $1000. I've read online and I am not the only having issues with my brakes.
- Bradenton, FL, USA
Our 2009 T&C stalled in city traffic this morning without any warning when slowing down to below 20-30 mph (with the traction control light briefly illuminating after the stall). It had stalled previously 3 separate times in similar situations when either my wife or son were driving the van. Of course when the engine dies there is no power steering or power brakes which makes handling the vehicle extremely difficult. The van immediately restarts when you turn the ignition key, but the cel does not light up so there are no codes in the computer to help diagnose the problem. This is a serious problem that lots of people are having. Just read the blogs on the internet. If the van stalls while making a turn and you can't brake or steer, then it's just a matter of time before a potentially serious accident occurs. As far as I know there are no open recalls on the van (ignition recall already taken care of). The weather was nice and streets were dry.
- Canton, MI, USA
Clock spring C123F C123B C1219 and C2204. Just reached 80000 miles and eap traction light is on and the brakes start grabbing doing straight down the highway. I have had two other vans that had recalls on clock spring. Wonder if there should be a recall on the 2009 Town and country for clock spring work and steer angle codes.
- Coon Rapids, MN, USA
Recently purchased vehicle used (dealership filled with fuel after test drive but before we took it home). On the way home on city streets (while approaching an intersection), the engine stalled causing loss of power brakes & power steering. After putting the car in park, it started up & ran fine. A couple days later, my wife was driving it & while turning right at an intersection it did the same thing. She barely was able to safely complete the turn due to the loss of power steering. After that incident it hasn't happened again (but we haven't filled it with fuel again yet). Research on the net leads me to think it is the common problem with a valve in the fuel tank. We are very nervous driving the car & are dreading our next fill up. This is incredibly unsafe & I hope Chrysler is willing to do something about it.
- Holland, MI, USA
The contact owns a 2009 Chrysler Town and country. The contact stated that vehicle experienced a complete loss of power while driving 50 mph. After the failure, the ABS and traction control warning lights illuminated. The vehicle was repaired under NHTSA campaign number: 14V373000 (electrical system); however, the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.
- South Lyon, MI, USA
I have a 09 Chrysler T&C that has had multiple brakes, rotors, calipers and bearings issues. In February 2015 I had to replace the rear brakes, calipers, pads and rotors due to them locking up. I investigate the issue and found out that there were service bulletins that stated there was an issue with them and to replace them. Chrysler did they right thing and reimbursed me for the cost to replace all of that. I now find myself in the same situation with the front ones, so I did some investigation again and found a service bulletin about the fron ones and to replace them. I called Chrysler to let them know and they told me to get it to a certifed dealership to diagnosis and that they could possible help with cost assistance but since the extended warranty (X35) expired in April 2015, they can't guarantee that they will help. ( X35 it and extented warranty for this due to many issues that covers 5 yrs from date of mfg or 90,000 miles) well guess what came first 5 yrs..... they car is undrivable due to this issue, so now I have to have it towed from my mechancis to a certifed dearlership that I don't know or trust.....
- Medina, OH, USA
All four brake warning lights come on when the car is started and they do not go off. When the incident first happened the brake warning lights would stay on until the car was turned off and would not come back on for days. This same cycle would happen over and over again. Now the warning lights come on a few minutes after the vehicle is in motion and will not turn off. I think that there is a problem with the instrument panel or it has something to do with the L25 recall that has not been fixed yet.
- St. Petersburg, FL, USA
At about 3000 miles the front rotors warped and had to be replaced. Up to about 25,000 miles Chrysler continued to replace free of charge warped front and rear rotors about every 3-6,000 miles. After that they stopped paying for the replacements and I have, despite the somewhat decreased stopping power and vibration continued to ride in mostly low speed city conditions on the existing rotors. Other family members won't drive the vehicle because they don't feel safe doing so. The vibration comes and goes. It gets worse with prolonged driving, higher speeds, and heavy braking. It is always present at higher speeds (>50mph).
- Philadelphia, PA, USA
I purchased this 2009 new, and was surprised the tires were almost bald near 28000 miles. I also had front brakes replaced for warped rotors. My mechanic at Chrysler insisted it was "normal wear" & insulted my wife. We now have 80,000 miles on the van & replaced the rotors approximately every year- 5000 miles or less. I have spent $2000 on brakes (rotors and pads) not including labor ! the warped rotors have again returned & my wife is terrified to drive on the freeway due to the shaking when brakes applied at 55 mph. I feel this is a safety issue as the vehicle shakes violently at 55 mph and braking is poor. I have read several hundred blogs of similar complaints on the 2008-2010 T&C vans. It is a design flaw where a plastic piston in the caliper over heats. Poor chinese parts are used. This is a dangerous condition. I have been a faithful Chrysler owner since 1975. Where's the recall ??
- Grosse Pointe Farms , MI, USA
Brakes needed replacing -rotors and pads at 31,180 miles.. Chrysler was aware of the problem on these vehicles and had offered extended warranty for these brake repairs/replacement. Chrysler acted properly at this point, but did not really fix the problem longer term as we have had to replace the brake rotors and pads twice more since then. We are conservative drivers and do not ride the brake or brake harshly unless there is an emergency. Our vehicle now has only 56,600 miles on it and two more front rotor and pad brake replacements in the past twenty-five thousand miles is unacceptable and perhaps unsafe. We are communicating with both the dealer and with Chrysler, but based on what we have read online of others with this same type problem, we are not expecting helpful responses from either the dealer or Chrysler.
- Savannah, GA, USA
- Houghton Lake, MI, USA