hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
74,000 miles

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problem #1

May 152014

Town & Country

  • 74,000 miles
Chrysler refuses to pay for 2009 Town & Country ignition switch repair: Since the summer of 2013 the key would occasionally spring back to accessory when starting the car. In the spring of 2014 there were two occasions when the switch turned to accessory - stalling the engine - while driving. I contacted Chrysler ([xxx]) on 7/18/14 and was told that my VIN number was not among those recalled - but if I had it repaired Chrysler would reimburse me if/when my vehicle was recalled. After receiving the recall notice and filing the requested documentation [xxx] (from Chrysler) for some unintelligible reason could not reimbursement at this time. On 7/30/14 [xxx] said that Chrysler could not pay for previous repairs until parts (detent rings?) available for the repairs. On 10/10/14 [xxx] ([xxx]) said that I will receive a second letter when parts are available and reimbursements decisions will be decided then. Reimbursement supervisor matt said repair procedure is unknown at present (seems unlikely to me since other years recalled long before 2009), so no reimbursement until repair technique known. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Milford, MI, USA