10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
19,612 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

May 012013

Town & Country

  • 50,000 miles
The contact owns a 2009 Chrysler Town and country. The contact stated that the key became stuck in the ignition. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 50,000.

- Orange Park, FL, USA

problem #19

Jul 172014

Town & Country

  • miles
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Rockford, IL, USA

problem #18

Feb 182015

Town & Country

  • 90,000 miles
During the past week, five different times while driving the vehicle has shut off, losing all power including power steering. The car needed to be put into neutral and restarted. This occurred even after removing all additional keys and keychains from the key fob. The incidents occurred at various speeds ranging from 25-60, including once on a highway/highway entrance ramp. Two dealers were contacted regarding recall and both stated that recall parts are on backorder with no expected date of arrival. An attempt to contact Chrysler group recall assistance center directly was made, unfortunately after sitting on hold for over an hour, no contact was made.

- Addison, IL, USA

problem #17

Jun 302014

Town & Country 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2009 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 4/15/15 updated 9/20/2017

- Mansfield , TX, USA

problem #16

Jan 272015

Town & Country

  • miles
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Honolulu, HI, USA

problem #15

Feb 052015

Town & Country 6-cyl

  • 104,000 miles
The clock spring that supplies power to the air bag is default. I am concerned my airbag will not deploy. My extended warranty company does not cover this part.

- New Auburn, MN, USA

problem #14

Feb 052015

Town & Country 6-cyl

  • 104,000 miles
My mechanic diagnosed a faulty angle censor. I was told this runs the airbag. My extended warranty company will not pay to replace it (as it is not a covered part). I am reporting this to trend the problem. Maybe other vehicles of this type have had the same issue. I am concerned for safety and that my airbag may not deploy.

- New Auburn , MN, USA

problem #13

Feb 092015

Town & Country

  • miles
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Palm Beach Gardens, FL, USA

problem #12

Feb 032015

Town & Country

  • miles
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Crofton, NE, USA

problem #11

Oct 012014

Town & Country

  • miles
The contact owns a 2009 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V373000 (air bags, electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Syracuse , NY, USA

problem #10

Nov 182014

Town & Country

  • 77,000 miles
The contact owns a 2009 Chrysler town and county. The contact stated while attempting to turn the ignition key, the vehicle failed to start. After several attempts, the engine started. The failure recurred multiple times. The vehicle was taken to an independent mechanic. The battery was replaced but the failure recurred. The contact received notification of NHTSA campaign id number: 14V373000 (air bag, electrical system) however, the parts needed were unavailable to perform the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.

- Gretna, LA, USA

problem #9

Jan 212015

Town & Country

  • miles
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- New Smyrna Beach, FL, USA

problem #8

Jun 162011

Town & Country

  • 54,000 miles
My vehicle was issued a recall on June 16,2011 dealing with the wireless ignition; however, I did not receive a notice for this specific recall until June 2014. I immediately brought my vehicle to a Chrysler dealer. But after inspecition, they said they did not have the part needed to fix the problem. Since June 2014, I have made several phone calls only to be told that they are still waiting for the part. Since this is a safety issue, what can I do to speed up the process for rectifying my situation?

- Adamstown, MD, USA

problem #7

Dec 272013

Town & Country 6-cyl

  • miles
Purchased 2009 Town and country van from crystal Chrysler Jeep Dodge brooksville 34613 Florida. The vehicle was sold with an existing safety recall not repaired. After 9 months of use I received a notice from my insurance carrier notifying me of this. I made an immediate call to the dealer and validated they had the part and made an appointment for repair. When I arrived for the repair they informed me they did not have the part because there were 9 different models and all they needed to find out was which one I had. They then informed me it would take 2 or three weeks and they would notify me. After 2.5 weeks I followed up only to be told they can only order and receive 1 part every two weeks because the problem is extensive. I should call Chrysler direct. I called the ownership who gave me back to the dealer who reiterated that and had no way to get a part. I advised them for 9 months they had placed me and my family in jeopardy. Sorry, we will continue trying my best bet call Chrysler. I did just that and spoke to [xxx] their representative and opened case [xxx]. he reiterated he did not have any idea when the parts would come. I informed him of my safety concerns and made sure he noted it and warned them on notice if something were to happen I would seek alternative action. I find this extremely non caring in that they gave me an unsafe vehicle and now cannot repair it to insure our safety. Understand they had this vehicle for two weeks prior to my picking it up. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). The consumer referenced recall # 14V373000. Updated 10/05/15.

- Florida 34613, FL, USA

problem #6

Jun 032013

Town & Country 6-cyl

  • 41,000 miles
While driving (happens at all speeds - 35, 50, 70, etc.), complete power to the vehicle is killed. This is very scary when it occurs. We lose power steering, brakes, and I'm assuming air bags as well. We have had several close calls with entire family in car but have been lucky to avoid crashing into other cars, cement walls, etc. This has been occurring for over a year now at random intervals. We have taken the vehicle into a licensed shop (mastertech) for inspection but they have not been successful in diagnosing. I'm fearful this is an issue similar to the GM issue that has caused several deaths. I don't want my family or myself to be the next victim. Please help!

- Brownstown, MI, USA

problem #5

Jan 012014

Town & Country 6-cyl

  • miles
I was driving at approximately 45 mph when my T&C Chrysler minivan just shut off. I had to "arm-strong" steer it to the side of the road and restart it. Luckily I was not on the highway. Now the key fob randomly gets stuck at 'accessories' and I am not able to turn the car off. Apparently the ignition does not know the car is in park as well. When I get to my destination, I am faced with having to either leave the key in the ignition with power being drained from the battery (since thing are still on)..or continually driving around and park, drive around and park, until the key will come out. This is an on going problem. I have taken it to my mechanic he googled and found other Town and country mini vans have been reported with the same problem, including shutting off while being driven going back as far as 15 years! there is clearly a manufacture defect with the ignition. On a separate occasion, my passenger side air bag opened while I was driving. I pushed it back in place...but since I hit noting, I don't know why it opened up to begin with. Except for after reading about the faulty GM ignition and how it affected the air bags. Now I have no idea if the air bags will work or not when needed. I have complained to Chrysler openly and repeatedly on their twitter account and their facebook page, they messaged me once through facebook and said they closed my complaint (but without ever having spoken to me). And they are continuing to ignore me. The problems I am having with my ignition are the very same problems owners of the recently recall defective GM ignitions are having. I have no doubt the ignitions are one in the same. I want this dealt with while it is fresh in the minds of people who demanded the GM recall! I want something done today! I'm afraid of my own car! ps the engine lags as well.. the RPM's drop below the mph randomly.

- Oregon City, OR, USA

problem #4

Feb 272013

Town & Country 6-cyl

  • 83,900 miles
The SRS (airbag warning light) came on my 2009 Chrysler Town & Country during the last week of February 2013. I took the car into the local dealership for diagnostics. They found that the orc (occupant restraint controller) module was giving a fault code B2208 and needs to be replaced by part # 68148358aa (orc module). My own research found a 2011 Chrysler safety recall L01 occupant restraint controller module (attached) for 2008 models of the Chrysler Town & Country and Dodge. Page 3 calls for replacing the orc module with same part number as the one on my vehicle (68148358aa) and replace with caa3L016ab. Also a K25 recall for a drain grommet kit is called for. Only difference is the recall is for the 2008 Town & Country. The dealership said that my vehicle VIN [xxx] is not listed for the recall. I called the Chrysler group recall assistance center @ 1-800-853-1403 and they basically said the same thing as the dealership told me. Chrysler needs to honor their commitment to customer safety by including my vehicle in this recall. The same part numbers exist on both the 2008 model and the 2009 model. This tells me that Chrysler did not improve the orc module in 2009. They used the same. Therefore the same condition exists in the 2009. Safety recall L01 was issued in October 2011. So Chrysler continued to use the same orc module and drain grommet kit in subsequent models until enough customer complaints justified issuing a recall. I'm very concerned that the air bag system may not deploy or it may deploy inadvertently until this is repaired. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pahoa, HI, USA

problem #3

Feb 282013

Town & Country 6-cyl

  • miles
2009 Chrysler Town & Country. Consumer writes in regards to occupant restraint controller module malfunction. The consumer stated the air bag light illuminated. A diagnoses revealed the occupant restraint controller module was giving a fault code B2208 and it needed to be replaced. The consumer stated he found a recall for the 2008 models and believed Chrysler should honor their commitment by including his model year in the recall, as the same parts existed on both models.

- Pahoa, HI, USA

problem #2

Dec 132010

Town & Country 6-cyl

  • 9,000 miles
Horn assembly came completely loose from the steering wheel. No accident. I assume the driver's air bag is contained within this component. Dealership said cause was faulty part or Monday assembled vehicle.

- Albany, GA, USA

problem #1

Mar 252009

Town & Country

  • 31,000 miles
My husband who was driving my 2009 town and country Chrysler and had a terrible accident =- resulting in a total for the car. My complaint is that the car was traveling at a rate of 65 miles an hour and it hit a tree and down and embarkment and none of the air bags went off - none. My husband was very lucky and suffered only a small concussion, bruises and a sprained left ankle and several cuts. We were told that it our car was not hit on the spot to deployed the air bags - does that mean the next time we have an accident we should steer so that the air bags are deployment. Hmm don't think so!!

- Londonderry, NH, USA