10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 20,381 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Chrysler notified me of a recall (recall L25) in summer of 2014. The defect causes my vehicle to shut-off, sometimes at high speeds. It also causes electrical malfunctions on things such as the air bags, radio, the trip-tronic manual shifting system. It has been 9 months, and Chrysler has maintained this entire time that parts are not available to repair this problem. I think this is an unacceptable amount of time for a factory defect to not be corrected. It is dangerous for me and my family to drive in a vehicle that suddenly turns off on the highway, that changes from an automatic transmission to a manual shifting vehicle by itself, and whose airbags turn off, and may not deploy should an accident occur.
- Richmond Hill, NY, USA
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Castana, IA, USA
The contact owns a 2009 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 11V139000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to specify when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Harrison , MI, USA
The contact owns a 2009 Chrysler Town and country. The contact owns a 2003 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Cloquet, MN, USA
The contact owns a 2009 Chrysler Town and country. The contact stated that the key became stuck in the ignition. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 50,000.
- Orange Park, FL, USA
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Rockford, IL, USA
During the past week, five different times while driving the vehicle has shut off, losing all power including power steering. The car needed to be put into neutral and restarted. This occurred even after removing all additional keys and keychains from the key fob. The incidents occurred at various speeds ranging from 25-60, including once on a highway/highway entrance ramp. Two dealers were contacted regarding recall and both stated that recall parts are on backorder with no expected date of arrival. An attempt to contact Chrysler group recall assistance center directly was made, unfortunately after sitting on hold for over an hour, no contact was made.
- Addison, IL, USA
The contact owns a 2009 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 4/15/15 updated 9/20/2017
- Mansfield , TX, USA
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Honolulu, HI, USA
The clock spring that supplies power to the air bag is default. I am concerned my airbag will not deploy. My extended warranty company does not cover this part.
- New Auburn, MN, USA
My mechanic diagnosed a faulty angle censor. I was told this runs the airbag. My extended warranty company will not pay to replace it (as it is not a covered part). I am reporting this to trend the problem. Maybe other vehicles of this type have had the same issue. I am concerned for safety and that my airbag may not deploy.
- New Auburn , MN, USA
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Palm Beach Gardens, FL, USA
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Crofton, NE, USA
The contact owns a 2009 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V373000 (air bags, electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Syracuse , NY, USA
The contact owns a 2009 Chrysler town and county. The contact stated while attempting to turn the ignition key, the vehicle failed to start. After several attempts, the engine started. The failure recurred multiple times. The vehicle was taken to an independent mechanic. The battery was replaced but the failure recurred. The contact received notification of NHTSA campaign id number: 14V373000 (air bag, electrical system) however, the parts needed were unavailable to perform the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.
- Gretna, LA, USA
The contact owns a 2009 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- New Smyrna Beach, FL, USA
My vehicle was issued a recall on June 16,2011 dealing with the wireless ignition; however, I did not receive a notice for this specific recall until June 2014. I immediately brought my vehicle to a Chrysler dealer. But after inspecition, they said they did not have the part needed to fix the problem. Since June 2014, I have made several phone calls only to be told that they are still waiting for the part. Since this is a safety issue, what can I do to speed up the process for rectifying my situation?
- Adamstown, MD, USA
Purchased 2009 Town and country van from crystal Chrysler Jeep Dodge brooksville 34613 Florida. The vehicle was sold with an existing safety recall not repaired. After 9 months of use I received a notice from my insurance carrier notifying me of this. I made an immediate call to the dealer and validated they had the part and made an appointment for repair. When I arrived for the repair they informed me they did not have the part because there were 9 different models and all they needed to find out was which one I had. They then informed me it would take 2 or three weeks and they would notify me. After 2.5 weeks I followed up only to be told they can only order and receive 1 part every two weeks because the problem is extensive. I should call Chrysler direct. I called the ownership who gave me back to the dealer who reiterated that and had no way to get a part. I advised them for 9 months they had placed me and my family in jeopardy. Sorry, we will continue trying my best bet call Chrysler. I did just that and spoke to [xxx] their representative and opened case [xxx]. he reiterated he did not have any idea when the parts would come. I informed him of my safety concerns and made sure he noted it and warned them on notice if something were to happen I would seek alternative action. I find this extremely non caring in that they gave me an unsafe vehicle and now cannot repair it to insure our safety. Understand they had this vehicle for two weeks prior to my picking it up. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). The consumer referenced recall # 14V373000. Updated 10/05/15.
- Florida 34613, FL, USA
While driving (happens at all speeds - 35, 50, 70, etc.), complete power to the vehicle is killed. This is very scary when it occurs. We lose power steering, brakes, and I'm assuming air bags as well. We have had several close calls with entire family in car but have been lucky to avoid crashing into other cars, cement walls, etc. This has been occurring for over a year now at random intervals. We have taken the vehicle into a licensed shop (mastertech) for inspection but they have not been successful in diagnosing. I'm fearful this is an issue similar to the GM issue that has caused several deaths. I don't want my family or myself to be the next victim. Please help!
- Brownstown, MI, USA
- Pigeon , MI, USA