10.0
really awful- Crashes / Fires:
- 3 / 6
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 23,588 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle shuts down while driving and shuts down when key fob is bumped or touched while driving. Very dangerous and have come very close to collision often. This ignition switch on our 2013 Chrysler Town and Country van should be recalled due to safety issues.
- Ozark, AR, USA
Ignition WIN module turns off while driving. Causes loss off power to the van while moving. Very dangerous! Chyrsler Town & Country has already issued a recall for this problem on 2009 & 2010 models. This recall needs to be extended to additional years & makes of Chysler products that use this ignition WIN module. Before people get killed.
- Syracuse, UT, USA
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 60 MPH, the vehicle lost motive power and stalled without any warning. The contact stated that the instrument panel was not illuminated. The contact shifted into neutral and was able to restart the vehicle. The vehicle was taken to the dealer however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken to another dealer and the contact was informed that the WIN module and the control internal grade power module needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 175,000.
- Holts Summit, MO, USA
The contact owns a 2013 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning, after driving over a bump in the roadway and while coming to an abrupt stop. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact linked the failure to the ignition switch which would cause the vehicle to turn off inadvertently upon the slightest movement of the key while in the ignition. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 102,000.
- Evans, GA, USA
I purchased this van used in 2023, but this problem has been on going for years thebowner said.The van sliding door get stuck in open position on right side. There is a buzzing noise coming from lock mechanism in left sliding door when you open ANY door or press the unlock button. There is no recalls for this but it is a known problem. Issues with faulty 2013 chrysler town and country mini van are currently in lawsuit claims. Help fix this before it kills someone. I have 3 small children if the door opens while driving that puts us in danger.
- Smithville Flats , NY, USA
Everyone is having problems with fuel pump relay. Mine is constantly running and draining battery. I have been pulling the fuse everytime I get out of vehicle. There are multiple vehicle jeeps and others that have this same relay and some have been recalled. There has been recalls on plastic part on back lift gates that might come off and hit people. This is fuel.
- Burlington, IA, USA
My back driver side sliding door stopped working and I had to remove my grandchild from the window because the car was loaded and packed for a trip. Then about 5 months after the door stopped my passenger and driverside windows would roll down and immediately back up and then down and not close. This caused extreme cold for passengers in the vehicle since we were driving in bad weather and could not stop to try to get them rolled up. Having only 1 back door that works makes it completely impossible to load and unload my family and it bothers me if there were an emergency and had to exit vehicle I wouldn't be able to get all my grandkids out in a timely manner. When I pull up to a construction zone and have to stop I have to open my door to hear to talk to them which caused them to tell me to stay in vehicle and they get scared for my safety with my door open. I cannot communicate with drive up tellers and it is impossible to order from a drive thru when I have to open door or if I get pulled over by a cop and he tells me to roll window down I have to open door and he takes secure measures thinking I am going to do something bad when I have to talk to him with door open cause windows don't work. Then about 3 months ago the same noise and situation started happening with the back 2nd row windows and therefore I have not been able to use any windows in my van because I am scared they will remain open and my vehicle will be a target for theft or vandalism
- Hermiston, OR, USA
The van will randomly shut off while driving. it may happen out of the blue while on the highway, hitting a bump, or even driving at slow speeds. The instrument panel remains on, I can put the van in neutral while still moving and restart the van. Sometimes it happens multiple times a week, sometimes it happens only a few months. There are no check engine light on or anything else.
- Fort Myers, FL, USA
This issue has to do with the ignition switch. While driving, the car would randomly shut completely off causing a loss of power to the electrical systems, power steering, effective braking, etc. This has occurred several times. Once while driving at night, the vehicle completely shut off while driving at approximately 60mph, causing the headlights to shut off and the power to completely cut off. This can be extremely dangerous and even deadly. My safety was put at risk as I loss my vision(without headlights) and losing power(steering, engine, etc.) caused me to veer into the incoming traffic lane. A head-on collision could have occurred due to a loss of control. The issue is intermittently and cannot be intentionally replicated. However, it has occurred numerous times. The component has not been inspected by the manufacturer. There is no warning indicators when the problem occurs. It usually occurs suddenly without hindsight. The vehicle is available for inspection upon request.
- Topeka, KS, USA
Fuel pump continues to run after shut down, draining battery. Related to my other report (11498461).
- Houston, TX, USA
Horn, and door locks activate randomly. Now vehicle will crank but not turn over. Research and troubleshooting confirms a bad TIPM which was recalled in other Dodge and Jeep vehicles, but not the Chrysler Town and Country.
- Houston, TX, USA
What started as an intermittent crank / no start issue quickly progressed to complete failure of fuel pump relay that is part of TIPM. During the first crank no start issue on the day in question I was able to use remote start and the vehicle started normally. (Probably do to slightly higher system voltage as some accessories are turned off during remote start vs pushbutton start). Later the same day is when the complete failure occurred. This could be a major inconvenience for many, but in the harsh Minnesota winters it's more than just inconvenient when you have a wife and young kids in a vehicle away from home that will not start when air temps are in the single digits and wind chill is far below zero. Fortunately / sadly, this is such a common problem that I was able to diagnose it rather quickly with Google, but not before getting a frostbitten finger. I was able to bypass this fuel pump relay by forcing a paper clip into fuse holder M37 and getting keyed power from an alternative source, fuse M25. I don't, however, recommend this fix. What I do recommend is that Chrysler Corporation expand the recall of affected vehicles with this TIPM to include ALL vehicles that this was installed in. In hindsight, a totally unexplained, drained battery overnight while hundreds of miles from home was probably my first sign of this failing relay as it most likely stuck on forcing fuel pump to stay running with ignition off. This occurred 26 days prior to my crank / no start issue. After jump starting and fully charging, battery was tested and passed. Battery resting voltage tested day after crank / no start issue is 12.8V. If I remove relay jumper, crank no start persists.
- Fort Ripley, MN, USA
while driving my 2013 town and country it will shut off everything will shut down no light no power steering this has happen about ten times over the last few months
- Brazil, IN, USA
Consistent failure of the "Total Integrated Power Module" which controls so many items in the car such as windshield wipers, windshield defroster fan, exterior lighting systems, heater fan, the ability for the car to start, the horn may or may not sound and many other accessory related items. It is a very WELL KNOWN failure of these modules and they are basically un available blamed on the supply chain problems. As a result of these problems in this very well known module failure cars have become basically un-able to drive safely or not at all and sit in dealers service areas waiting for these modules to be replaced at the owners cost in most cases in excess of $1,000 for a part that is a known failure in design by Chrysler Corporation and their various owners (Mercedes Benz, Fiat, Stellantis) and others unknown at this time. This is against the Consumer Product Safety Commission as well as the National Highway Transportation Safety Commission to have so many defective modules that create unsafe conditions for the vehicle owners where they are concerned about their own safety as well as the safety of those they share the roads and highways with. I am along with many others asking you to look into this situation and find some kind of remedy to correct this ongoing problem for consumers and the safe operation of the vehicles that they operate on the roads of America as well as foreign countries.
- Crystal Lake, IL, USA
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving approximately 15 MPH uphill, the vehicle independently stopped. The vehicle was shifted into reverse(R) and the vehicle inadvertently drove forward. There were no warning lights illuminated. The vehicle was diagnosed by an independent mechanic with the check engine warning light illuminated. The mechanic replaced the fuel pump, spark plugs, and alternator. The mechanic stated there might also be a failure with the TIPM. The vehicle was also towed to another independent mechanic who diagnosed the vehicle and determined there was a failure with the fuel line connector and an abnormal clicking noise. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
- Holly Springs, NC, USA
Vehicle will shot down all of the sudden causing to loosing power steering an brakes.
- Annandale , VA, USA
My vehicle will shut down randomly. If I am driving down the highway ot will turn off. If I am at a stoplight it will turn off. It seems this might be in the ignition switch. Sometimes it will start back up with no problem, and other times it will start and turn off immediately. When this happens I lose my breaks due to the van shutting down. If scares me when I have to cross multiple lanes of traffic with the other lanes traveling 65 mph. If I approach railroad crossings as well. To help answer the following question - this happens frequently. Multiple times week while driving.
- Maquoketa, IA, USA
Vehicle shuts off during travel. Randomly happens. Mechanics says there is no know issues.
- Republic, MO, USA
The car will not start when cold. We did replace the battery and a few other parts. But it can not be diagnosed. My girls and I were stranded in the cold, far from home due to the issue. When it gets nice out than the van starts. I think sometimes should be done, due to family kids, and handicap need accessible vans.
- Denver, CO, USA
- Rapid City, SD, USA