10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 50,720 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak and ripped out.
- Dayton , OH, USA
The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this faulty material. I can't afford $1000 headrest because it's faulty.
- Sunland, CA, USA
Driving in a subdivision at about 20 mi/hr and the passenger headrest AHR deployed for absolutely no reason and without warning hitting the passenger sharply in the back of the head. Looking at the unit it appears that the plastic component holding a retention pin gave out releasing the pin which was still in the grip of metal claws so we know the solenoid didn't accidently activate. The plastic simply broke!! Fortunately it didn't result in injury other then a sore head! There are a lot of reports of this happening with these headrests so it is recurring problem which I'm surprised hasn't been addressed yet. If/when the drivers side does the same thing it could result in an accident causing situation.
- Naples, FL, USA
I have a Town and country 2014. While my husband was driving our mini van on the highway and I was in the passenger seat. The head rest on the passenger side seat deployed and slammed into the back of my head twice for no reason. We took it to the dealership and it was way too expensive for us to pay for out of pocket because it was not covered in our warranty. Then just a few days ago when I was driving and come to a stop the drivers side had slammed into the back of my head again! why would these deploy for no reason what so ever. This is a huge safety risk. They cannot be reset because the same piece that broke on the passenger side broke on the driver side. Please tell me what are the chance ?? this is needs to be addressed and the faulty head reset needs to be recalled. Consumer did not contact the manufacturer.
- Macedon, NY, USA
Driver seat active head restraint deployed when not in a collision. The car was off and we were loading kids in the car. Can't get it to go back together.
- Anthem, AZ, USA
While parking my vehicle in my driveway and after coming to a stop, my driver side headrest (active head restraint) deployed, striking me in the back of my head. I was not injured. There was no associated vehicle nor did the vehicle strike an object. Upon further examination, a plastic seating that holds the metal pin had broken. Attempts to reset was unsuccessful because of the broken plastic pin seating. The attached photo shows a strap around the headrest so that the vehicle can be driven safely.
- Clinton, MD, USA
The passenger active head rest exploded forward while I was driving. I had just dropped my wife off and was headed down the road and a loud boom happened and I looked over and saw the head rest sticking forward from the rest of the piece. If my wife was still in the vehicle it would have struck her in the head.
- Dickinson, TX, USA
Was driving from pa to New York on the highway and about 150 miles into the trip the headrest exploded out word and stuck me in the back of the head. Causing a little confusion and a instant headache. There was nothing that could have caused this. The road was not bumpy or was there any kind of impact to the van. Thank god my wife was not driving because the impact of the headrest probably would have knocked her out and caused an accident. The headrest system is supposed to be a safety device but is defective and a risk to anyone that is driving a Chrysler product.
- Shippensburg, PA, USA
The headrest on the drivers side deployed while driving on a smooth road and disoriented me for a few seconds. The street is curvy and is on a causeway. I drive it everyday at a speed limit of 45.
- Beaufort, SC, USA
While parked in a parking lot, before vehicle was started, the passenger headrest exploded forward with a bang. Upon inspection, the plastic piece that is designed to retain the ahr device failed. Headrest is unusable.
- Hamilton, OH, USA
Early on/about August 27, 2020 I went out to my Chrysler T&C, parked overnight in my home's driveway, and discovered that the front passenger seat headrest had deployed. The vehicle had not been involved in any incidents of sudden contact with any other vehicle or object. Examination of the vehicle exterior shows zero evidence of any contact with another object on any of the outside surfaces. The headrest was not deployed when I was last in the vehicle, but was deployed when I looked at it the next morning. I have not yet taken the vehicle to any repair facility and no one except me and my wife have seen the problem. I am the sole person to drive this vehicle. No other person, including my wife, drives it..
- Indialantic, FL, USA
While driving the driver side headrest deployed hitting me in the head. I was traveling at about 40 miles per hour on a state highway.
- Dyersburg, TN, USA
The contact owns a 2014 Chrysler Town and country. The contact stated that the center seat headrest failed to remain upright, instead pointing toward the front windshield. The contact called earnhardt Chrysler Dodge Jeep Ram dealer located at 1521 E. drivers way, gilbert, AZ 85297, and was informed that there was no recall on the vehicle. The manufacturer was made aware of the failure and stated that there was no recall and that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 115,108.
- Gilbert, AZ, USA
Drivers seat problem. Active headrest restraint faulty the plastic retention tabs holding the metal bar in place spontaneously broke, the metal teeth were still locked down on the bar showing it didn't deploy, just the plastic tabs broke. This caused the headrest to 'activate' and move forward. This is a safety issue. Vehicle was parked in driveway. No injuries as no one in the car.
- Wilbraham, MA, USA
The headrest active restraint system deployed while driving in town. The plastic piece that holds the pin broke.
- Orlando, FL, USA
The headrest active restraint system deployed while sitting in our driveway. The plastic piece that holds the pin broke.
- Port Orange, FL, USA
Noticed passanger headrest had deployed one day. Plastic ears that hold latch pin in place had broken. Vehicle was stationary, no injuries.
- Palm Bay, FL, USA
The headrest broked by itself, the plastic of the mechanism cracked causing the headrest to be hold in place just by the material. The vehicle was parked, not involved in accident or anything else.
- Haslet, TX, USA
My 8 year old son leaned with his hand on the back of the driver side head rest. The head rest released shooting forward. Upon trying to reset the headrest I noticed the plastic piece needed to hold the spring mount to lock it was broke thus not allowing me to reset the headrest. The car was parked and off while this happened.
- Spring City, PA, USA
- Reidsville, NC, USA