3.7

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,608 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

Nov 172017

Durango

  • 123,000 miles
Roof rack is made of plastic. There are no reinforcement bars embedded in the plastic. When luggage or plastic kayaks are mounted to the top, the roof rack breaks - leading to poor anchorage of materials on the top roof and death or injury to the passengers in the following vehicles. This event happened where the roof rack came apart and damaged the Durango and potentially the car following. We walked the truck to the closest autozone and the manager helped us by using metal tie bands to secure it.

- Chandler, AZ, USA

problem #12

Jun 102015

Durango

  • miles
Head gasket leak created a heater core issue where coolant would "mist" through the vents. This posed a health risk to my children and I who have asthma. And there's no telling the long term effects of inhaling coolant mist. Due to cost, we had to reroute the heater core, thus disabling it and going without heat and defrost during the winter months. Since then, the gasket issue is now causing even more issues of smoking under the hood, smoke out the tail pipe, and coolant overheating. It is my understanding head gaskets are a common problem with Durangos. It's about time they issue a recall and fix it. I'm greatly concerned about my children's health and safety, plus the environmental impact from the emissions change due to the gasket.

- Freeport, TX, USA

problem #11

May 012015

Durango

  • miles
Clunking noise fills like something trying to separate. Start after driving about 10 miles.

- Fort Washington, MD, USA

problem #10

Jun 132014

Durango 4WD 8-cyl

  • 131,000 miles
I was driving on the interstate speed limit 75 and the engine just shut off. No steering, no brakes, no codes, no warning lights nothing. Thank goodness it was in the evening and light traffic, got finally stopped and had to wait 2hrs before restarting, went about another 5 miles and did it again. Finally got to where I was going and then the next day had to travel again on interstate and it did it again and had to wait 45 minutes to restart. When I finally got home I search the internet for this problem and there a many many sites that people have had the same problem!!!! a recall needs to be done and this problem needs to be fixed before someone gets hurt.

- Lincoln, NE, USA

problem #9

Mar 302011

Durango

  • 81,900 miles
I bought the S.U.V March 14,2011 and 2 weeks later it stalled on the freeway after getting out of college about 4:25pm. Heavy traffic, I taught I was going to get rear ended. Its happen 5 X since twice on free way on 3 X in town.. I was never going over 35 mph when it accours..it just shuts off with no warning of anything. Taylor dealers, which I bought the car from took it to there shop and they could not find anything no codes or any signs of problems with truck they had the truck about a month.. after the 3X it stalled I took it straight to san diego to the mechanic of taylor motors and they ran the codes again and nothing shows and they said nothing they can do because they need to see the problem or the stalling need to happen while they drive and it never happens. So on or about May 11, 2011 I called Dodge corparate office and explained the situation and I explained its a serious safety issues they have a case management judy on it but no word since I explained and they can't get the truck to stall..they intructed me to take the truck to there dealership.. they can't find out the issue either, my trucks is still at the dealers while they try to figure out the problem but as of today they still can't figure out what could be the problem.. it seems that it happens on hot days or driving around a lot.. I explained that it happens periodickly... its really scary because it just shuts of with no warning or anything until U relize that ur pressing gas pedal and its not going. I seen online about this truck having problems in other states as well and no one has done nothing.. I hope there not waiting for a serious drastic accident to accour in order to recall the truck or fix the issue.. no car should just turn off without warning..I read some person had same issue and it was the coil to close to exhaust manifold. It causes coil to get to hot and shut truck off

- Escondido, CA, USA

problem #8

Oct 152003

Durango

  • Automatic transmission
  • 38,000 miles
When driving the SUV, there is a loud noise the whole time when driving this vehicle, the dealer said it not under the extended warranty that we purchased, also the window in the back left side will not let up or down. It has been very difficult I am only had this vehicle for 5 months.

- Shreveport, LA, USA

problem #7

Jul 262003

Durango 8-cyl

  • Automatic transmission
  • 63,000 miles
On 7/26/03 my daughter and I had been driving for aprox. 30 miles and while maintaining a speed of 60-65mph the engine started to "rev" itself and would make sudden back & forth jerk motions. It would jump forward then stall. The brake pedal completely locked and would not move even when I stood on it. While still at aprox. 60 mph I was able to slow and eventually stop the truck by putting it in neutral and coasting as it eventually lost speed and stopped. An extremely dangerous situation (not the first) courtesy of Dodge. In addition I have problems stopping the truck without it slidingwhen I am forced to come to a sudden stop. The truck skids or slides a few feet before it completely stops. This continues even with new tires. This situation almost caused a serious accident involving small children crossing the road.

- Hayward, CA, USA

problem #6

Jul 012002

Durango

  • Automatic transmission
  • miles
Engine check light came on. Took vehicle to dealer, and they were trying to correct transmission problem.

- Trotwood, OH, USA

problem #5

Oct 202001

Durango 4WD

  • miles
There was no warning, oil pressure light just came on and we lost pressure. Then there was a knocking noise under the hood. We had it towed to herb gordon Dodge, which said the engine was a total loss. I had to drive it homeand the engine light came on. I called fitzgerald to see if I was covered under warranty. They said bring it in, so I had it towed to the dealer. They said the warrranty wouldn't cover it because I could not produce 15 maintenance receipts. I had a full service engine flush at 32,727 miles. They did not care, but said they could give me a new engine at $6000 or a patchup at $4200. The service manager also offered to put me in contact with a company that will finance engines.

- Silver Spring, MD, USA

problem #4

Oct 202001

Durango 4WD

  • miles
There was no warning, oil pressure light just came on and we lost pressure. Then there was a knocking noise under the hood. We had it towed to herb gordon Dodge, which said the engine was a total loss. I had to drive it homeand the engine light came on. I called fitzgerald to see if I was covered under warranty. They said bring it in, so I had it towed to the dealer. They said the warrranty wouldn't cover it because I could not produce 15 maintenance receipts. I had a full service engine flush at 32,727 miles. They did not care, but said they could give me a new engine at $6000 or a patchup at $4200. The service manager also offered to put me in contact with a company that will finance engines.

- Silver Spring, MD, USA

problem #3

Apr 252001

Durango

  • miles
The cup holders in the front are very dangrous cause they will not hold a large cup shen you come to a stop. The drink goes flying at low speeds to the passanger or driver floor causeing driver to react with one hand to recover it, leaving the other on the steering wheel and causing you to jurk it and change lanes and possibel accident it has happened several times and one can not control your reaction.. very dangerous but a very simple fix!!

- Plano, TX, USA

problem #2

Apr 042000

Durango

  • miles
I was on a stop light at 8am and the exhaust pipe was blowing out white smoke and the engine was shaking and the check engine light was on. Brought it to the dealer and late they called and said it was the fuel injector. The next day they called again and said its the module now. April 6 they said the part was not available, not till the 19th, it was back ordered. I went there on the 20th and the part was still not available. It has been 3 weeks today and there is still no news yet. What else could I do. Can I just return the truck to them" we had already paid off the truck, because we took a loan from the house. What can I do"

- Union City, CA, USA

problem #1

Apr 042000

Durango

  • miles
I was on a stop light at 8am and the exhaust pipe was blowing out white smoke and the engine was shaking and the engine check light was on. Brought it to the dealer and late they called and said it was the fuel injector. The next day they called again and said its the module now. April 6 they said the part was not available, not till the 19th, it was back ordered. I went there on the 20th and the part was still not available. It has been 3 weeks today and there is still no news yet. What else could I do. Can I just return the truck to them" we had already paid off the truck, because we took a loan from the house. What can I do"

- Union City, CA, USA