A loud knocking noise came from the front of the vehicle. The noise would escalate repeatedly while driving. Driver took vehicle to the dealer, and mechanic determined that the left and right upper ball joints needed to be replaced due to corrosion.

- Denison, IA, USA

I have a 2000 Dodge Durango that had a recall due to upper ball joints. I had replaced one at my own expense at the dealer, and they had charged me for an alignment, which did make sense for this type of repair. After the recall was announced I took the car back to the same dealer, and they did not align the vehicle after replacing the second ball joint (since I did not have to pay I assume they shorted this step to save money). Dodge will not reimburse me for the alignment on the first repair that I had paid for. I looked up the recall notice on your website and the saftey recall D47 states that the alignment is required. Customer service at Dodge stated in an E-mail to me that it is not required and they will not pay for it, nor do it as part of the recall. I am hoping that you could tell me which party is correct here and additionally would ask for your advise on how I can proceed. Thank you for your attention and any help you could provide would be greatly appreciated.

- Gainesville, VA, USA

Recall campaign; problem with ball joints on 2000 Durango. The consumer called in the beginning of January to schedule an appointment to have the vehicle's balll joint replaced. The dealer didn't have the parts available and as of January 20 the part still wasn't available.

- Brighton, CO, USA

No parts for recall 04V596000 concerning ball joints. Vancover, Dodge, 360-574-1131.

- Vancouver, WA, USA

To date the consumer has been unable to get the upper ball joints replaced, since no parts are available through the dealership. Upper ball joint NHTSA recall 04V596000.

- Clairton, PA, USA

Recall expansion!! 2000 Dodge Dakota two wheel driver truck. If the 2wd Dakota has same upper ball joints why were they not included in the recall?

- Washington, DC, USA

Recall campaign: The vehicle's upper ball joints failed prior to the consumer receiving the recall notice.

- Easton, PA, USA

2000 Dodge Durango front suspension upper ball joints failed. The power door locks operated on their own without activation, at times the driver door lock would not operate at the same time as the passenger side the power windows will intermittently roll up. The thermostat was replaced twice.

- Indianola, MS, USA

The vehicle's upper ball joints failed. Recall#04V596000.

- Melbourne, KY, USA

Recall campaign 04V596000 concerning ball joint wear. Owner received notification from the manufacturer in November, 2004. Owner contacted the dealer, and scheduled an appointment. Since then, parts for this recall are currently unavailable, and according to the manufacturer there is no date as to when the parts needed for this recall will be made available.

- East Petersburg, PA, USA

NHTSA recall campaign 04V596000, consumer contacted dealer to service vehicle for defect. Since the first week of January dealer had not had parts.

- Leesburg, IN, USA

Consumer's vehicle is a part of a recall regarding the ball joints on the Chrysler/Dodge Durango. However, consumer has been waiting for the parts which has not come in as of yet. She has continuously called, and still nothing has been done. The consumer stated that the problem was taken care of.

- Kenosha, WI, USA

Obvious ball joint defect/safety issue for Dodge Durangos. Replaced cv joints due to them being worn out and need replacement again.

- Washington, DC, USA

When attempting to schedule a recall repair for the upper ball joints, the dealer continued to state that the parts were unavailable and they do not know when they will receive them. The consumer stated she has called on three different occasions. Please provide additional information.

- Fort Wayne, IN, USA

Dodge Durango 2000 replaced upper and lower ball joints. Consumer wants to know how they can get reimbursed through Chrysler.

- Washington, DC, USA

Daimler Chrysler has issued a recall notice for all Durango 4X4's model year 2000 - 2003 but has only issued an extended warranty for all Durango 4X2's models. The recall and the warranty is for the upper ball joint replacement. My complaint is that the recall should cover all Durangos whether they are 4X4's or 4X2's. both types use the same exact upper ball joints. The recall covers all 4X4 vehicles regardless of the mileage, whereas the extended warranty on covers vehicles with less then 100,000 miles. I find this rather irresponsible and very frustrating because my Durango was purchased with over 100,000 miles and is exhibiting the symptoms of excessive upper ball joint wear.

- Fort Walton Beach, FL, USA

04V596000/ball joint wear. The consumer received notification from the manufacturer and took the vehicle to the dealer for servicing. The consumerwas informed by the dealer that the parts needed to repair the defect were unavailable and there is no eta as to when they will become available. Provide further details.

- Gilbert, AZ, USA

I have been hearing a popping noise, especially when I am turning. I recently received an upper ball joint extended warranty notice so I took my vehicle to a Dodge dealer to have it checked out. I was told that my ball joint and a control arm needed to be replaced badly, but the extended warranty letter that I had just received didn't apply to my vehicle since it's past the 100,000.

- Austin, TX, USA

04V596000/ball joint wear. Owner received notification from the manufacturer and went to the dealer closes to him. Owner was told that the next appointment for the recall repairs won't be until the end of February, 2005. Provide further details.

- Colorado Springs, CO, USA

We received a recall on our Dodge Durango 2000 year. None of the area Dodge dealers have the parts needed for the replacement of the damaged part- ball joints. They also do not know when the parts will arrive due to the company not manufacturing enough parts to cover the recall. We need this vehicle for transportation to and from work.

- Fairmont, WV, USA