10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Apr 102008

Durango 8-cyl

  • Automatic transmission
  • 0 miles
On 04/10/08 cust#3792938 inv#15199 I took my car for recall #G28 ignition/park shift interlock. I drove off the lot, noticed the check engine light on. It was not on when I took my car in. I was all ready on the freeway & was all ready late for an appointment. I could not move my steering wheel to the level I had it before I drove into the lot. I took my car back the 15th for them to adjust the steering wheel (I could have had an accident). They told me the steering wheel tilt knob was gone. The service manager was very helpful, told me he would order the part at no charge. I forgot to mention the check engine light. I waited more than 2 days. On the 19th I returned, inv# 151350, & was held up for 1hr, only to be told the part had been used on another car. The service advisor wanted to blame me for the missing knob. He wanted to charge me to connect their diagnostic machine on my car. I told them I would not pay for this service. The service manager told me the diagnostic machine was broken & they would have to order another one. It seemed funny to me, being that they had a lot of customers after I arrived. What kind of repairs were they doing on cars¿ without a diagnostic test on them? when I have taken my car in they have always run those diagnostic tests. I was told on the 19th by the service manager he would accommodate me & have someone go out to my home to put the knob on my car. He also said stated that he would look into the code (check engine) to see if it had anything to do with them pulling apart the steering column. What code? being that he told me the diagnostic machine was not working. Now I am waiting for the part & most likely will have to drive around with that check engine light on until I can afford to have them evaluate it. It seems to me that it was not a big issue with them being that they were not that concerned about the check engine light when they handed over the car after they replace the recall part on the 10th.

- Houston, TX, USA