10.0

really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
142,981 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #17

Dec 032018

Durango

  • 1,500,000 miles
Second issue with air bag. Got 2012 Durango in Jan 2013 - in 2014 had to pay $635 to fix angle sensor in steering column as it was faulty. It was not covered nor recall. Now December 2018 need to replace air bag and wiring. No recall. How are these item not safety issues and recalled. Extremely upset with customer service at corporate. This particular truck has had nothing but troubles since I purchased it brand new.... we purchase new only to avoid issues but have had nothing but issues with this vehicle!

- Hillsborough, NJ, USA

problem #16

Oct 152018

Durango

  • miles
The contact owns a 2012 Dodge Durango. The contact stated that the air bag and seat belt warning indicators illuminated. The dealer (crown Dodge Chrysler Jeep Ram Fiat, 2707 shortcut rd, pascagoula, ms 39567, (228) 769-1660) diagnosed that the front driver and passenger side seat belt buckles needed to be replaced. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was not available.

- Gautier, MS, USA

problem #15

Jun 032018

Durango

  • 74,000 miles
Sunday, June 3, 2018, my airbag warning light came on with the intermittent and annoying 'ding' to signal an issue. The vehicle was working fine when I parked it the night before with no warning lights on. Light will periodically go out briefly and then come back on with the 'ding.' I was driving the car the first time I noticed it. This is the second time I have had an issue with this light coming on. Previously, it was 'taken care of' when I took my vehicle in for recall work.

- Fayetteville, NC, USA

problem #14

Apr 162018

Durango

  • 120,000 miles
2012 Durango supplemental restraint system (airbags) light stuck on. Appears to be a common problem as there are other complaints. What we would like to know is, while Dodge says to have the vehicle serviced immediately upon the light coming on, what happens if immediate servicing is not possible" are the bags going to deploy at any time? will they not deploy when they should? as there are a number of different airbags in the vehicle, is one bag more affected than another" help NHTSA! airbag systems should not be allowed to fail in any way. Manufacturers should be held accountable! the other complaints listed on this site sound horrifying. There should be a recall for this problem!

- Waverly, NY, USA

problem #13

Dec 012017

Durango

  • 72,568 miles
At less than 73,000 miles on vehicle and just six years old the air bag light will go off and on. The light will blink on and off at all times then will go off for weeks then come back on and stay on. This is a safety issue that must get fixed by manufacturer.

- Paintsville, KY, USA

problem #12

Feb 012018

Durango 6-cyl

  • 186,000 miles
The contact owned a 2012 Dodge Durango. While driving approximately 30 mph during inclement weather, the vehicle slid on ice, into an embankment, went airborne, and crashed into a tree. The brakes were applied with force, but failed to stop the vehicle. None of the air bags deployed. The driver sustained a fractured back in two places and a ruptured left breast implant, which required medical treatment. A police report was filed. The vehicle was towed by the insurance company to a facility and a yard, but was not investigated by the insurance company or a dealer. The vehicle was included in NHTSA campaign numbers: 15V115000 (electrical system), 17V435000 (electrical system), and 17V572000 (service brakes, service brakes, hydraulic). The repairs had not been completed. The manufacturer was contacted after the crash to inquire about the air bags not deploying. The vehicle was destroyed. The manufacturer had not yet issued any tsbs or recalls for the air bags. The approximate failure mileage was 186,000.

- Lake City, MI, USA

problem #11

Jul 272017

Durango

  • 62,070 miles
Driving down the highway battery light came on. Replaced battery. Resumed trip, started smelling something burning. Bluetooth turned off, radio shut off, A/C shut off (all as I'm trying to get off highway), smoke begins pouring out of air vents, everything shuts off. Had to get vehicle towed. It is sitting, as I am trying to find out if it is included in T36 recall.

- Waxahachie, TX, USA

problem #10

Mar 012017

Durango

  • 56,044 miles
The contact owns a 2012 Dodge Durango. The contact stated that the air bag indicator illuminated intermittently. The vehicle was not diagnosed or repaired. The dealer advised the contact to bring the vehicle to be diagnosed. The manufacturer was made aware of the failure. The contact was advised to have the vehicle diagnosed and the manufacturer would possibly assist with the cost. The VIN was unknown. The failure mileage was 56,044.

- Colorado Springs, CO, USA

problem #9

Jul 222016

Durango

  • 80,000 miles
The airbag light came on for approximately 3 weeks along with audible alarm for the airbag light then it went off.

- Apo, AE, USA

problem #8

Feb 092016

Durango

  • 63,000 miles
My 2012 Dodge Durango has faulty wiring that is causing my air bags to not work. If the faulty wiring is not replaced then the airbags can explode at any time while driving, I have a 100 mile warranty and Dodge is saying that they will not cover the faulty wiring that they installed. It will cost $1300 to have the defect fixed.

- Murrieta, CA, USA

problem #7

Apr 302013

Durango

  • 65,000 miles
The contact owns a 2012 Dodge Durango. While driving at approximately 75 mph, the front air bag warning indicator illuminated intermittently. The contact also stated that the tail and headlights failed to illuminate without warning and the radio screen failed to illuminate. The failures recurred numerous times. The vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure and the VIN was included in NHTSA campaign number: 15V115000 (electrical system). The failure mileage was approximately 65,000.

- Fort Vally, GA, USA

problem #6

Jul 252015

Durango

  • 18,000 miles
The contact owns a 2012 Dodge Durango. Without warning, the driver side air bag deployed. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 15V115000 (electrical system) but was unable to determine when the part would become available for months to schedule the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 18,000.

- Richfield, MN, USA

problem #5

Jan 062015

Durango

  • 25,000 miles
The contact owns a 2012 Dodge Durango. The contact stated that while driving at 45 mph, the brake pedal was depressed but the vehicle accelerated independently. As a result, the vehicle crashed into trees and the air bags failed to deploy. The contact did not sustain any injuries and a police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 14V1540000 (service brakes, service brakes, hydraulic). The failure mileage was 25,000.

- Eagle River, AK, USA

problem #4

Oct 162014

Durango 6-cyl

  • 48,000 miles
Car battery is dead, battery is fine, possible faulty tipm.L

- Wallington, NJ, USA

problem #3

Oct 072014

Durango

  • miles
On Oct 7, 2014, my brother was coming home from work. It was raining that evening and a deer jumped out infront of him. Natural reaction, he swerved to miss the deer. The vehicle slid on the wet roads when he swerved, causing him to go head on into a stone "mountainside" wall. He was doing approximately 60mph upon impact. Not one of the 9 airbags deployed. The accident was so bad, it caused the floorboard where the gas and brake are to "buckle", the axle was completely ripped out, and the drivers wheel was completely ripped off, yet not one of the 9 airbags deployed. My brother ended up with cuts on his head and face, he had a severe concussion and there is a "lump" on the back of his neck that the hospital isn't sure if it is a bone that is "out of place" or just a lump that formed from being hit. He is not permitted to work for a few weeks. He was slurring words and not properly talking for 4 days after the accident. The hospital said it was from how hard he hit his head. Everyone who has seen the vehicle, including insurance adjustor said it is a wonder he wasn't killed, especially since the airbags never deployed. Yet, a friend of ours accidentally "tapped" a guardpost while parking and all his airbags in his Durango deployed. I guess you have to be going slow for Durango airbags to deploy"? how can they deploy in one that barely taps a parking post, but a 60mph crash, not one deploys"

- Charleroi, PA, USA

problem #2

Mar 152014

Durango 6-cyl

  • 38,000 miles
The airbag light for the front drivers and passenger airbags was intermittently turning on and off. We took the vehicle to a Dodge dealership for service on August 20, yet the light wasn't on at the time and we were told they would not be able to diagnose the problem unless the light was on. The airbag light has been on consistently over the past month, took it into the same Dodge dealership service department, they said "confirmed air bag light on for B1C29 left side seat thorax squib circuit open. Performed wire repairs to left air bag wire jumper harness between R5 and R7." We were billed $299.50 for repairs. The vehicle is a 2012 model and we feel this shouldn't have been an issue with the vehicle being 2 years old.

- Gilbert, AZ, USA

problem #1

Jun 292014

Durango

  • 23,000 miles
The contact owns a 2012 Dodge Durango. The contact stated that while driving approximately 40 mph, the vehicle crashed into another vehicle. The airbags did not deploy. There was 1 injury. A police report was filed. The vehicle was completely destroyed. The vehicle was towed to a dealer. The manufacturer was notified of the incident. The approximate failure mileage was 23,000.

- Farmington , NM, USA