While driving on the interstate the passenger side headrest deployed. My son was sitting in the seat at the time and luckily was leaning forward at the very moment it exploded or this could have been a very different description.

- Bismarck, ND, USA

On Friday 9/4/20 while driving my mother home the driver's side headrest exploded slamming into the back of my head! I was driving 70 mph on Texas hwy 111 going East, no collision of any kind and out of the blue it exploded. Consumer stated she had a severe headaches, neck, and upper back pain.

- San Antonio, TX, USA

On 8/15/ 2020 my passenger side headrest went off when the car was parked and not running in my drive way.now the pad part is sitting forward and the middle is all opened up very uncomfortable to sit. I called the Dodge Chrysler and they took my complaint with and gave me a case number 76999287 in 48 hrs I heard back and they were going to send a inspector out to me to do a report so this happened on 9/3/2020 I met him at are local Dodge dealer and he did a full inspection. So at this time he said he will email me a copy of the report I do not have that at this because it is only been a couple of days.

- Lanesborough, MA, USA

I was driving down the road between 45-50 mph when something hit me really hard in the back of my head. I pulled over and saw that my headrest had popped apart. When I looked this up I saw that it is a known problem and part of the headrest restraint system. I was not in an accident, rear ended or hit in any way and the road was a smooth road.

- Silver Spring, MD, USA

While parked overnight in on street parking in phoenix AZ, the passenger side front seat headrest deployed without any reason. My van was not struck or hit with or by anything. The Dodge dealership refuses to replace or repair it at no charge. I would like to have the headrest repaired if possible or replaced if repair is not probable. Thank you

- Tallahassee, FL, USA

The headrest safety feature deployed for no reason. We were not in a wreck and it deployed.

- New Whiteland, IN, USA

While sitting on the driver seat, facing out the door talking to my husband with the van off, parked in our driveway, the headrest randomly deployed, hitting me in the side of the face. Consumer stated she has musculoskeletal issues whiplash and spine is out of alignment. Manufacturer was contacted but vehicle was not repaired.

- Ypsilanti, MI, USA

The driver's active headrest deployed without impact while we were driving on a state highway. It struck my wife in the back of the head. She initially thought that we had been rear-ended. This could have easily caused the loss of control or a collision if we had been in traffic at the time. She has been suffering with headaches since the incident. Our van has never been in an accident and has 77K miles. We have an appointment to take the vehicle to a dealer, but it has not been repaired at this time.

- Pace, FL, USA

Front driver's seat headrest deployed while vehicle was turned off and unoccupied. Attempt to replace headrest resulted in vehicle not starting.

- Gainesville, FL, USA

Today while driving, my passenger side headrest deployed (exploded) without warning or cause, nearly injuring my passenger, and nearly causing me to lose control of my vehicle. The sound and force of the deployment was so loud and significant that it shook the vehicle and startled me to a point of panic. When I pulled over I found the passenger headrest had spontaneously deployed. I was driving on a city street, approximately 45 miles an hour, no braking, no accelerating, no road hazards or bumps in the road. Passenger was seated in the seat, seatbelt restraint on, not shifting or moving. Headrest has not had any damage prior to this incident. Vehicle was purchased in November of 2014.

- Mesa, AZ, USA

The front passenger head rest came apart while the car was parked at my children's grandparent's house with no one around or in it and it will not go back together.

- Glen Allen, VA, USA

As I was driving my 2014 Dodge Caravan at night on a rural highway on February 4 2020, I heard a loud bang, the passenger side head rest activated without any reason, the bang shocked me, it was so loud, causing me to almost run into oncoming traffic

- Poplar Grove, IL, USA

Drivers side headrest popped open without having any collision. Vehicle was parked and turned off.

- Stone Mountain, GA, USA

Passenger side headrest exploded forward while we were driving down the highway. There was no accident. Passenger was hit in the back of the head. This "safety" device deployed in error.

- Columbia, MO, USA

At the of my trip, as I park the vehicle, the passenger head rest exploded.

- Harker Heights, TX, USA

The drive side head rest deployed while I was stationary. Upon further inspection, S plastic bracket inside headrest failed, releasing a metal pin from the closed latch. Had I been driving, this could have resulted in temporary loss of control of the vehicle. I was not and have not been in an accident in this vehicle.

- Lindenhurst, IL, USA

My vehicle was parked at my job. When I returned to my vehicle to leave work I noticed that the front passenger headrest was deployed. I checked for any damage to the vehicle and there was none at all. I drove the vehicle home and my husband tried to reset the headrest but it appears as the plastic clips that hold the "rod" in place have broken so the headrest will not reset. I do not feel safe having a passenger in the seat nor do I really feel safe driving incase the driver's side was to deploy while I am driving.

- Glen Burnie, MD, USA

While wife was at work, driver side headrest deployed at some point. (she parked at 6am and came out at 330pm). Van was parked and upon inspection no damage done to vehicle to warrant deployment, airbags not deployed and only the drivers side headrest deployed. Headrest not covered under warranty, had to move it to passenger seat in order to be able to drive the vehicle. After inspecting headrest, found that left plastic clip holding in bar assembly snapped and broke off, causing the right one to warp and break (just a gap). Headrest cannot be reset due to the damage and a new one has to be purchased.

- Phoenix, AZ, USA

The rear back seat folded in on our 11 year old son when I came to a quick stop (traveling <20mph). He was ok, and we will not be using that seat as we discovered that it will not actually lock into an upright position. If this had occurred in an accident at greater speeds I'm certain that this defect would have resulted in significant injury and/or death.

- Olympia, WA, USA

The right side seat in the middle row has flipped to fold itself while I was driving. This has happened twice. No one was in the seat either time. I am not certain if the car was in motion. It appears the lever that releases the seat for the stow and go feature either disengaged or did not fully engage the last time the seat was positioned. I wondered if the seat was not fully locking into the upright position everytime. So I have tried to lift the lever up just enough to disengage the seat while keeping the seat in the upright, but not locked, position. I have not been able to do so.

- Medway, MA, USA