10.0

really awful
Crashes / Fires:
11 / 11
Injuries / Deaths:
11 / 0
Average Mileage:
45,858 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Dodge Journey:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #512

Oct 072015

Journey

  • 60,000 miles
The contact owns a 2009 Dodge Journey. While driving approximately 40 mph, the vehicle shut off. The failure recurred multiple times intermittently. The vehicle was taken to a dealer for diagnostic testing. The mechanic replaced the ignition switch, but the failure persisted. The vehicle was not repaired. The contact also stated that the air bag warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was notified that the VIN was not included in NHTSA campaign number: 14V373000 (air bags, electrical system). The approximate failure mileage was 60,000.

- Redford Township, MI, USA

problem #511

Jun 302015

Journey

  • miles
Recall RO3/nthsa 14V-373 per recall, have tried since notice received in June to have the problem corrected. Am advised that parts are slow in shipping from Chrysler. 2 months ago advised I was #4 on list to get part, called 11/4 and told they don't know when part will be sent. Really? someone has dropped the ball!

- Madison Heights, VA, USA

problem #510

Oct 012015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Danville, CA, USA

problem #509

Nov 012015

Journey

  • 104,350 miles
While driving the car wheel will lock up and cut off. No warning I have taken it to mechanics who said nothing is wrong. I have been dealing this since I purchased the car. Also front brakes where out I recently had to change the brake caliber in the front of vehicle.

- Philadelphia, PA, USA

problem #508

Sep 282015

Journey

  • miles
The contact owns a 2009 Dodge Journey. While driving 25 mph, it was noticed that there was a fire on both rear seats of the vehicle. In addition, there were flames underneath the vehicle. The fire department was able to extinguish the fire. A police report was filed. The vehicle was towed from the scene to a collision center. The cause of the fire was undetermined. In addition, while driving at 25 mph, the vehicle stalled. The contact was able to restart the vehicle and all the warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage and VIN were unknown.

- Washington, DC, USA

problem #507

Jun 262014

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the "bad key" warning message illuminated. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage and VIN were not available.

- Kalamazoo, MI, USA

problem #506

Apr 012015

Journey

  • 12,900 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle stalled on numerous occasions. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 12,900.

- Brooklyn Center, MN, USA

problem #505

Apr 152014

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 1/12/16

- Youngstown, OH, USA

problem #504

Oct 212015

Journey

  • 58,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that while driving at 30 mph, the vehicle stalled as the electronic throttle warning light illuminated. The contact mentioned that two weeks prior the failure, the vehicle had been repaired under NHTSA campaign number: 14V373000 (air bags, electrical system). The vehicle was taken back to the dealer and the technician was unable to determine the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 58,000.

- Atlanta, GA, USA

problem #503

May 192015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. One dealer stated the contact was first on the list and another dealer provided no disclosure as to what number the contact was placed on the waiting list. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Updated 1/12/16

- Bridger, MT, USA

problem #502

Oct 152014

Journey

  • 100,000 miles
The contact owns a 2009 Dodge Journey. While parked, the vehicle would not start without warning. The contact stated that the vehicle drove fine, but it would not restart when parked. The contact was able to restart the vehicle, but the failure recurred. The contact also stated that the brake pads and rotors were wearing down faster than normal. The vehicle was taken to a dealer where it could not be diagnosed and was not repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.

- Plymouth, IA, USA

problem #501

May 012015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle would not start occasionally after turning the ignition key. The cause of the failure was not diagnosed or repaired. The recall notice for NHTSA campaign number: 14V373000 (electrical system) was received in may of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The failure mileage was not available.

- Pembrook, NC, USA

problem #500

Jun 122015

Journey 4-cyl

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Update 01/15/16 MA updated 01/27/16.

- Granger, IN, USA

problem #499

Jun 082015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Waycross, GA, USA

problem #498

May 152015

Journey

  • 100,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start on several occasions and made an abnormal sound. The contact received notification of NHTSA campaign number: 14V373000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage was approximately 100,000.

- Ferndale, WA, USA

problem #497

May 162015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.

- Maytown, PA, USA

problem #496

Oct 012015

Journey 6-cyl

  • miles
2009 Dodge Journey. Consumer writes in regards to no parts available to complete recall notice 14V-373.

- Fernandina Beach, FL, USA

problem #495

Apr 132015

Journey

  • 95,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that when the ignition key was turned to the on position, the vehicle failed to start intermittently. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number:14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 95,000.

- Sterling Heights, MI, USA

problem #494

May 082015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle had a sudden reduction in speed without warning. The vehicle had to be pulled over, turned off, and restarted to reset the computer each time the failure recurred. The lightning bolt warning light randomly flashed and, as the failure progressed, it remained illuminated. The dealer replaced the PCM and the failure recurred within a week. The contact was unable to get the vehicle to start. The vehicle was included in NHTSA campaign number: 14V373000 (air bags and electrical system), but the contact did not receive a notification. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was not available.

- Wyoming, MI, USA

problem #493

Sep 102015

Journey

  • 143,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the air bag warning light flashed and then randomly remained illuminated. The vehicle was taken to a mechanic who inspected the vehicle and provided a diagnostic trouble code. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign numbers: 14V373000 (air bags and electrical system) and 09V118000 (air bags and electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 143,000.

- East Falmouth, MA, USA

Read the next 20 complaints »