10.0
really awful- Crashes / Fires:
- 11 / 14
- Injuries / Deaths:
- 11 / 1
- Average Mileage:
- 47,313 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made of aware of failure. The contact had not experience a failure.
- Maccob, MI, USA
I was driving approximately 10-15 mph when my car suddenly shut-off and would not restart. It has a recall for the win module but the dealer does not have the parts to fix it. It is currently at the dealer being looked at. This car has been nothing but trouble from the beginning. I have been thru more sets of brake pads and rotors than I ever thought possible. Not to mention all the times it was towed to dealer because it would not start and was told every time that nothing was wrong with it. It is a know problem which they will not fix. I have also have numerous electrical issues inside the car. These cars are worthless.
- Longview, TX, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Simpsonville, SC, USA
I currently own a 2009 Dodge Journey, the driver side master power switch stopped working. The entire power switch is not inoperable. The driver side mirrors, car locks are currently are not working but the back windows are working. The driver side heat vent blows cold air while the driver side blows hot air. I currently am awaiting supplies for a current recall so begin to research these two concerns. I find that over 46, 500 people have experienced the master power switch suddenly becoming inoperable with a previous recall correcting this issue. I contacted Chrysler to inquire about getting this recall done while placing my car in the shop for the current outstanding recall. I was told that my car was made two months after the recall period meaning that I would have to pay for those repairs out of pocket.
- Douglasville, GA, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the failure. Also, the contact stated that the vehicle failed to start. The vehicle was not repaired. The approximate failure mileage was 60,000.
- Butler, OH, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Cincinnati, OH, USA
The contact owns a 2009 Chrysler Journey. The contact received a recall notification for NHTSA campaign id number: 14V373000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available. Updated 03/24/15 updated 9/18/2017
- Toledo, OH, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign id number: 11V139000 (electrical system) and stated that the part was not available for several months. The dealer placed the contact on a waiting list and did not give a specific date for when the part would become available. The manufacturer was notified of the issue. The contact did not experience a failure.
- Jackson, CA, USA
Vehicle battery drained. Replaced battery and wipers stayed on continuously. Multi function switch was inoperative which controls the turn signals, high and low beam, and fog lights. Factory navigation with surrounding area caught fire with no key in the ignition while car was parked in driveway resulting in total loss of vehicle.
- Pace, FL, USA
The contact owns a 2009 Dodge Journey. While driving 65 mph, the vehicle stalled without warning on several occasions. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 71,812. Updated 03/17/15 updated 10/15/2015
- Rochester, NY, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Cedar Rapids, IA, USA
The contact owns a 2009 Dodge Journey. The contact stated that while driving approximately 40-60 mph and attempting to decelerate, the vehicle stalled. The vehicle was able to restart. The contact also received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) but the part was not available to perform the recall remedy. The contact mentioned that the ignition key was the only item in the key ring. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.
- Kansas City , KS, USA
The contact owns a 2009 Dodge Journey. The contact stated that while driving at approximately 45 mph, the vehicle stalled without warning. The vehicle was able to restart. The contact was informed of NHTSA campaign number: 11V139000 (electrical system) but the part was not available for the recall repair. The failure recurred multiple times. The manufacturer was notified of the failure. The contact stated that manufacturer exceeded a reasonable amount of time for the recall remedy. The approximate failure mileage was 80,000.
- Coventry , RI, USA
TL-the contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Djr updated 3/4/15
- Devils Lake, ND, USA
The contact owns a 2009 Dodge Journey. The contact stated while driving approximately 35 mph, the vehicle stalled without warning. The vehicle was able to restart after the key was removed and reinserted into the ignition. The contact replaced the battery, but the failure persisted. The vehicle was included in NHTSA campaign number: 11V139000 (electrical system); however, the part needed to do the repair was unavailable. The manufacturer was made aware of the failure. The approximate failure mileage was 43,000.
- Detroit, MI, USA
In Oct., 2014 I received a recall notice L25/NHTSA 14V-373. I have called my dealer and Chrysler's vehicle safety hotline twice, and again today. Both report that "the problem is in the ignition switch, but that "the repair parts are not available, nor do they have an eta for their arrival". last evening my car's engine shut off while I was driving at about 40 mph. I restarted and it stopped again. I had plenty of gas and the car has run normally since. However, the car behind me almost didn't stop in time. How can this vehicle be safe to drive" what if I had been going 65 mph on the interstate? I was employed for many years in the manufacturing industry and never heard of placing, or receiving an order without obtaining a delivery commitment. What is going on here"
- Antioch, CA, USA
The vehicle will not start intermittently. After several costly repairs the issue persists and the dealer and manufacturer deny knowledge of the problem or report that they cannot duplicate it. This seems disingenuous since all car sites I evaluated prior to this complaint list this same issue in abundance. I also have had to repair or replace the brake systems and am currently receiving warning lights for the esp and bas. The model year is poorly manufactured and the manufacturer is not taking responsibility. It has also been extremely dangerous (multiple incidence of stranding in the middle of winter without heat up to 2 hours with small children after which the car will miraculously start.)
- Little Falls , NJ, USA
This is the 3rd time the car has left me stranded. The ignition will not turn over. The battery is fine, the tank is full. I received a recall for the ignition fob but was told by the dealer that the part is not in. Its been more than 6 months. I'd like to know what my right are. Isn't the manufacturer obligated to fix the known/admitted problem?
- Waldorf, MD, USA
Vehicle will stall without warning for no apparent reason at any speed. On Oct 3, 2014 I was taking my child to school when the car stalled in an intersection. After the light turned green I proceeded to the intersection and stalled upon entering the intersection. I was able to put the car in neutral and restart within ~10 seconds. This issue repeated itself at least twice while en route from my home to a nearby service shop (foltz auto) which determined there was no issue the battery or ignition. On 10/5/14 I took the vehicle to heritage Chrysler (21234) and had the car serviced for two reasons: The main reason was the above issue and a secondary issue was the main odometer (not the trip odometer) at some point had reset itself leaving a display of an incorrect mileage much lower than the actual mileage. The dealer could not recreate the stalling issue or offer any solution, but noted that another electrical issue was causing the odometer to display an incorrect mileage; the fix was to replace the instrument cluster assembly. After having the instrument cluster replaced, the issue did not reoccur until 12/26/2014, when the car stalled three times without warning at ~40 mph, leaving the car completely "dead" each time, and once causing the car to veer quickly towards another car as I was in the process of turning the wheel around a slight curve when the car locked up. The car restarted in neutral and continued on in each incident until I was able to safely reach my home - I did not further drive the car. My concern is that the manufacturer knows, or show know, of multiple issues where this model and model year vehicle has randomly stalled without warning and can not offer a solution to the problem. Consumers are left to guess which repairs to undertake at significant expense, while driving a car that could continue to have the same issues.
- Perry Hall, MD, USA
- Toledo, OH, USA