10.0

really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
4 / 0
Average Mileage:
71,536 miles

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« Read the previous 20 complaints

problem #69

Feb 092013

Journey

  • 61,000 miles
The contact owns a 2009 Dodge Journey. While driving at an unknown speed, the engine light illuminated and the vehicle decelerated. The contact mentioned that the top speed obtained was 25 mph. The vehicle was taken to the dealer, and the throttle body was replaced; however, the failure recurred more than ten times. The manufacturer was notified of the failure. The vehicle was not repaired and the failure recurred intermittently. The approximate failure mileage was 61,000.

- Depere, WI, USA

problem #68

Jan 162015

Journey

  • 50,000 miles
TL-the contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start. The failure recurred on multiple occasions. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000. Djr

- Metuchen, NJ, USA

problem #67

Nov 012013

Journey 4-cyl

  • 80,000 miles
The vehicle will not start intermittently. After several costly repairs the issue persists and the dealer and manufacturer deny knowledge of the problem or report that they cannot duplicate it. This seems disingenuous since all car sites I evaluated prior to this complaint list this same issue in abundance. I also have had to repair or replace the brake systems and am currently receiving warning lights for the esp and bas. The model year is poorly manufactured and the manufacturer is not taking responsibility. It has also been extremely dangerous (multiple incidence of stranding in the middle of winter without heat up to 2 hours with small children after which the car will miraculously start.)

- Little Falls , NJ, USA

problem #66

Oct 032014

Journey

  • 86,220 miles
Vehicle will stall without warning for no apparent reason at any speed. On Oct 3, 2014 I was taking my child to school when the car stalled in an intersection. After the light turned green I proceeded to the intersection and stalled upon entering the intersection. I was able to put the car in neutral and restart within ~10 seconds. This issue repeated itself at least twice while en route from my home to a nearby service shop (foltz auto) which determined there was no issue the battery or ignition. On 10/5/14 I took the vehicle to heritage Chrysler (21234) and had the car serviced for two reasons: The main reason was the above issue and a secondary issue was the main odometer (not the trip odometer) at some point had reset itself leaving a display of an incorrect mileage much lower than the actual mileage. The dealer could not recreate the stalling issue or offer any solution, but noted that another electrical issue was causing the odometer to display an incorrect mileage; the fix was to replace the instrument cluster assembly. After having the instrument cluster replaced, the issue did not reoccur until 12/26/2014, when the car stalled three times without warning at ~40 mph, leaving the car completely "dead" each time, and once causing the car to veer quickly towards another car as I was in the process of turning the wheel around a slight curve when the car locked up. The car restarted in neutral and continued on in each incident until I was able to safely reach my home - I did not further drive the car. My concern is that the manufacturer knows, or show know, of multiple issues where this model and model year vehicle has randomly stalled without warning and can not offer a solution to the problem. Consumers are left to guess which repairs to undertake at significant expense, while driving a car that could continue to have the same issues.

- Perry Hall, MD, USA

problem #65

Jul 082014

Journey

  • 88,000 miles
I'm writing to complain that my 2009 Dodge Journey has been issued a recall for the ignition switch.the vehicle will shut down completely. Despite the fact this represents a significant safety hazard and this recall was initiated almost 7 months ago, Chrysler still does not have the necessary parts to make the repair. I have contacted them on a number of occasions and they have no solution or can offer an alternative to driving this dangerous vehicle. We don't have the option to stop using the Journey. What responsibility does Chrysler have to make these ignition parts available in expeditious manner? I would assume there must be a time limit to make these recall repairs. Every day I drive the Journey is like driving a bomb-you never know when it will go off.

- Shelby Township, MI, USA

problem #64

Oct 242014

Journey

  • 100,000 miles
The contact owned a 2009 Dodge Journey. While driving approximately 55 mph, the vehicle stalled without warning. As a result, the contact lost control of the vehicle, swerved into the next lane, and crashed into a tractor trailer. The air bags failed to deploy. It was unknown if a police report was filed and if any injuries were reported. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 100,000.

- Chattanooga, TN, USA

problem #63

Dec 152013

Journey

  • 23,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle stalled but was able to be restarted. On a second occasion while making a U-turn, the vehicle stalled. The failure occurred on several occasions. The contact mentioned that the failure was getting progressively worse. The vehicle was taken to the dealer on two occasions where the failure was unable to be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 23,000.

- Saint Marys, GA, USA

problem #62

Oct 082013

Journey 6-cyl

  • 115,630 miles
Service inspection found 3 of 4 engine mounts had failed this was found before any traffic incident.

- Franklin , WI, USA

problem #61

Feb 042013

Journey

  • 68,000 miles
The contact owns a 2009 Dodge Journey. While driving various speeds, the engine lost power. The failure occurred on numerous occasions. The contact was alerted of NHTSA campaign number: 14V373000 (electrical system); however, the part needed was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 68,000. The VIN was not available.

- Longbranch, NJ, USA

problem #60

Oct 262012

Journey 6-cyl

  • miles
Tried to start car just clicks won't turn over. Lights, radio everything turns on. This has happened several times. Sometimes if you wait it will start, sometimes if you move the gear shifter around it will start. Sometimes my battery light comes on then turns off after starting again. Same for my other indicator lights. Also my back seat doors will lock from the outside and you cant get them to unlock with the buttons or the key fob. Only by climbing in the backseat to unlock them. Starting problems seem worse after car sits for longer period or during colder weather. This is a very common problem with these vehicles.

- Holgate, OH, USA

problem #59

Sep 062014

Journey

  • 62,000 miles
The vehicle wouldn't start was just making a clicking sound. Had it towed to the dealer and they said it was the battery. Replaced the battery drove home a week later same thing happened vehicle wouldn't start had it towed back to the dealer where is resides now they stated its the tipm module they wanted $1,500 for the parts and labor I just bought this vehicle from them in July 2014. They also stated they didn't know when the part would come in since its on back order.

- Pilesgrove, NJ, USA

problem #58

Sep 132012

Journey

  • 145,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start. The failure was recurring. The vehicle was towed to a dealer where the failure was unable to be duplicated. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceed a reasonable amount of time for the recall repair. The manufacturer had not been notified. The approximate failure mileage was 145,000.

- Suitland, MD, USA

problem #57

Mar 032014

Journey

  • 100,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that while driving approximately 40 mph, the vehicle stalled without warning causing the contact to crash into a ditch. The air bags failed to deploy. The police report was filed. The contact sustained a concussion which required medical attention. The failure had occurred on another occasion. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 11V139000 (electrical system) but the contact was not sure if the recall was related to the stalling failure. The manufacturer was notified of the issue. The approximate failure mileage was 100,000.

- Benton , LA, USA

problem #56

Aug 232014

Journey 6-cyl

  • 94,500 miles
I have complained several times about these issues with this stupid car, and its crazy that im still paying for it!!! the car was purchased brand spanking new and I've been having the same [xxx] issues since day one. When I put the key fob in the starter switch the car goes dead. The only way the freaking car will start is by try to put the car in neutral. If that doesn't work then I move the battery around until I hear a click for a connection. If these don't work I disconnect the negative and positive on the battery. Eventually the car will start after spending an hour or so trying to get it started. Im disabled and truly have an extremely hard time with this car. This entire car should be recalled!!! the other issue is that the alarm doesn't work. Once the alarm goes off, the key fob will not open the car and will not turn the alarm off. Also the "key within the fob" doesn't open the car door when the alarm is on. All I can ask is that you help all of us who are having these crazy issues!!! do something [xxx]!!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Kenner, LA, USA

problem #55

Jun 182014

Journey 4-cyl

  • 68,000 miles
The car stopped as I was driving. I was able to coast to the side of the road to wait for a tow. Also, twice now the vehicle has not started, had to be towed once the other time it was at home. If I wait several hours the car will start again. When I call the dealership they said they are not aware of any issues and the car would have to be doing it when it is there for them to figure it out. When I call Chrysler, the lady said that they are not aware of any issues with car. I told her when I went online that the computer was blowing up with people with the exact same issue.

- Adell, WI, USA

problem #54

Jan 012010

Journey 4-cyl

  • 36,000 miles
Rotors and brakes went out at 36,000 and had to be replaced due to being too small for the vehicle. Of course this was just out side of warranty. Recall was called after we replaced them. Went out again at 45,000 and again at 85,000. I had a knocking noise from under neath and took it in and it was covered under power train. Had to take it in again at 40,000 knocking noise again and luckily it covered under power train. At 45,000 my Journey wouldn't start and just didn't know when it would start 30 minutes to an hour. This has happened several times and was told it was the key ignition control and that they are back logged and couldn't replace it but charged $100 for diagnostic again and have had to take it in again since. At 75,000 I was left stranded due to over heating and had to take it in again and it was the temperature control sensor. Brakes went out again at 95,000 and now at 107,00 the check engine light is on and did a diagnostic and it's the throttle runner control is stuck open and unable to get it in until a week later due to the dealer to busy. I think this has gone on to long with these Dodge Journeys and it's time for some recalls on them. I will never but a Dodge again!

- Ellabell, GA, USA

problem #53

Jun 142011

Journey

  • 94,000 miles
The contact owns a 2009 Dodge Journey. After the contact turned off the engine, the vehicle failed to restart. The contact had to wait two hours in order to restart the vehicle. The failure occurred multiple times. The dealer was unable to diagnose the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 94,000.

- Youngstown, AZ, USA

problem #52

Aug 212013

Journey 6-cyl

  • 109,000 miles
Car all of a sudden shuts off while driving down the street at various speeds.35-70 steering wheel locks, you have very little control. Very very dangerous has been hooked up to certified auto shop diagnostic computer all codes come back fine and they can not tell me why this happens. I already replaced crankshaft sensor to test if that was what was wrong with it. I am not going to go thru all these fixes for testing. Dodge needs to do a recall on this problem. I called Dodge direct to start a recall process. Something needs to be done before a fatality happens!

- Raymond, NH, USA

problem #51

Aug 132014

Journey 6-cyl

  • 60,227 miles
I was driving along a 4 lane highway, hit a bump and the ignition turn off. I was in the inside lane and had to maneuver my vehicle across two lanes to the side of the road so I could put the vehicle in park so I could restart the car.

- Fort Wayne, IN, USA

problem #50

Aug 042014

Journey

  • 60,000 miles
I backed out of a parking spot and started to drive and the car shut off.

- Fort Wayne, IN, USA

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