10.0

really awful
Crashes / Fires:
6 / 7
Injuries / Deaths:
4 / 0
Average Mileage:
71,536 miles

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« Read the previous 20 complaints

problem #49

Jul 012014

Journey

  • 100,000 miles
While driving on the freeway @ about 70 mph suddenly the steering locked up and there was no power. While I was trying to merge over to the side of the freeway( I had to cross 3 lane, I was almost hit by multiple cars. I had no control of the car. I managed to get off to the side off the freeway and happened to look down to see the ignition key turned to the off position. I dont have any other keys attached to it because I had just had the starter replaced maybe 1 week before & was advised not to. I started the car thinking maybe it was a freak thing and it wouldnt happen again. It did 2 days later. This time I was approaching an intersection turning left on a green arrow. Just as I started to turn the car turned off making it very difficult to turn and barely missed a group of people on the sidewalk where my car ended up before stopping. I had the car towed to the service center the dealership I bought the car from. This was not a Dodge, Chrysler, or Jeep dealership either. I was told that rwi module had to be replaced and it was not covered under my warranty and Dodge would not cover it either. While the car was being repaired I came across recall L25. But was told my VIN number was not included in the recall. The car was in the repair shop for 5 days. It cost me over $600. The day I picked the car up I came across documentation of the expansion to the L25. I was then again told the VIN was not part of the recall & an investigation was being done and eventually the VIN would be in the recall but I could not be given a date as to when this would happen. I called Dodge corporate offices and was told the same thing. I feel like I own a coffin on wheels.. all in all I have had this car in for repair for the key turning to the off position 3 times now. Something needs to be done now before someone is seriously hurt or killed in a crash because of this defective part.

- Yorba Linda, CA, USA

problem #48

Jul 282014

Journey

  • 161,414 miles
The contact owns a 2009 Dodge Journey. While driving 20 mph, the vehicle stalled and all of the cylinders ceased in the engine. The check engine and tire air pressure indicators illuminated on the instrument panel. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 161,414.

- Intersection , FL, USA

problem #47

May 062014

Journey

  • 160,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to turn on intermittently. The contact mentioned that while attempting to start, there would be an abnormal noise coming from the vehicle. The contact stated that the vehicle was only able to start when in neutral. The vehicle was taken to a dealer and the diagnosis was unknown. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 160,000.

- Hutchinson, MN, USA

problem #46

Feb 012014

Journey 6-cyl

  • miles
I have been having trouble with 2009 Dodge Journey SXT overheating. Been to Dodge dealer 4 times. The first 2 times, they could find nothing wrong with it. 3rd time they said it was a pinhole in the water pump. So timing belt and water pump and battery were replaced. It has now overheated for a 4th time after spending $1000 and been stranded twice with young children in another state.

- Easley, SC, USA

problem #45

Jul 032014

Journey

  • 91,000 miles
I've completed a complaint form before (earlier this year) regarding serious issues with the engine. Since purchasing the car the issues with the engine has never been fixed. When starting the car the engine will not turn over to start. Some times when turning the key fob the engine has no sound and there are no lights on the dashboard. Other times the engine will click 5 - 10 times before finally starting. There is also issues with the battery. Since 2008 the battery has been replaced 5 or 6 times - something is draining the battery. I've brought the car to 2 separate dealers and a mechanic for these issues. The dealerships could not find why these things are happening. The mechanic thinks its the alternator or starter or definitely something between the ignition switch and the engine.

- Kenner, LA, USA

problem #44

Jul 042011

Journey 6-cyl

  • Automatic transmission
  • 7,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that while driving 70 mph, the vehicle stalled. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer stated that the VIN was excluded from NHTSA campaign number: 14V373000 (electrical system) and did not confirm if the failure was related to the recall. The failure mileage was 7,000. Updated 8/28/14 updated 09/16/2014

- Kalamazoo, MI, USA

problem #43

Mar 142013

Journey

  • 60,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start after numerous attempts. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 60,000.

- Orangeburg, SC, USA

problem #42

Apr 102014

Journey

  • 162,000 miles
First incident was sometime in April 2014. While driving the engine stalled (turned off) three time daring that same day. I submitted an incident report to this office. Called Dodge corporate office and spoke to a representative named [xxx]. she help us get the local dealership fix the PCM flash throttle body, which the dealership stated was causing the problem. Dodge has a recall on for this PCM problem on the 2010 and some 2009 Journey models. My VIN number was not covered according to Dodge, but not VIN numbers are stated on the recall notes. The second incident happen around a week an half after the first one and after the dealership say it was fixed and safe to drive. My wife was driving with the kid on board and while exiting the freeway, the engine stalled (turned off) and had to use the emergency brake to avoid hit other cars. Called [xxx] at corporate and took car back to dealership. Dealership now is saying the problem is the win module, which again is on the recall for the 2010 Journey, but not on the 2009. Asked dealership manager ([xxx]) if this would fix the problem. He stated he is not sure, but that is the next diagnostic step to take. I also asked how much it would cost to fix he stated $700 and they would not cover it, because my VIN number is not covered under the recall. [xxx] at corporate was trying to reduce price, but dealership is not willing to work with Dodge corporate. Misty authorized a rental car, I'm having to pay for the insurance incase I have an accident. This needs to be investigated and all 2008, 2009, and 2010 need to be covered under the recall. All models are having the same problems. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Corona, CA, USA

problem #41

Apr 162014

Journey 6-cyl

  • 104,000 miles
Our car will not start all of a sudden for no reason.

- Moore, OK, USA

problem #40

Apr 172014

Journey

  • 39,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that while at a stop, the vehicle stalled without warning. The contact mentioned that the failure occurred on numerous occasions. The vehicle was towed to a dealer where it was diagnosed that the co sensor, the battery, and the ignition switch needed to be replaced. The vehicle was repaired but the failure recurred. The failure mileage was 39,000 and the current mileage was 63,500.

- Carbondale, CO, USA

problem #39

Jun 022014

Journey 6-cyl

  • miles
While pulling out of a parking lot onto street, the car stalled in the middle of the street. This is the second time in approximately a month this car has stalled. I do not remember the date of the first incident, so I did not enter it. This car was purchased used on March 3, 2014. After some research, I do believe there was a recall on the 2010 model regarding this issue, but do not know if this vehicle was included in that recall. My 5 year old son was with me when this happened today and thank goodness I was able to escape collision.

- Prosser, WA, USA

problem #38

May 052014

Journey

  • 87,000 miles
The contact owns a 2009 Dodge Journey. The contact stated while traveling 60 mph the vehicle stalled. There were no warning lights illuminated. The vehicle began to function normally after it was restarted. The manufacturer was notified of the failure and offered no remedy. The failure was not diagnosed by a dealer or mechanic. The failure mileage was 87,000. The current mileage was 88,500.

- Whaiteface, TX, USA

problem #37

Aug 122009

Journey

  • miles
I purchased my 2009 Dodge Journey in May 2008. I have had serious issues with this car since purchasing the car. The main problem with this car is that the engine had to be replaced within 3 years of paying for the car. This is highly unheard of. While waiting for all parts to arrive, taking 3 months to arrive, I was not offered a loaner car or anything. Nothing was offered but bad attitudes from everyone at bergeron Dodge in metairie, Louisiana. I have had so many issues with this car that as of today I continue to have starting issues with this car. This car is a true lemon!!

- Kenner, LA, USA

problem #36

Mar 012011

Journey

  • 30,000 miles
When I hit a bump or turn a corner, my ignition will turn off and then I have no power steering, no lights no brakes. This has happened in heavy traffic. This has happened multiple times and I have not had any resolution from Chrysler.

- Fort Wayne, IN, USA

problem #35

Jan 052011

Journey 6-cyl

  • 70,000 miles
Vehicle has just randomly shut off while driving twice and luckily able to avoid accident. Over past couple years at random it will not start, all instruments have power just hear a clicking sound than after few times it ended up starting. Except today it will not turn over. Had contacted some dealers asking about problem and they were not helpful at all.

- Unity, ME, USA

problem #34

Sep 182013

Journey 6-cyl

  • 95,000 miles
I was driving on the highway, with my daughter in the car, and my truck completely lost power. I was luckily able to pull over and restart the vehicle. It was very scary and my life and my daughter's life were in jeopardy. This happens approximately one every 3 weeks. Today, 11-25-2013, my fiance was driving around a roundabout, the car died and she was hit lightly from behind. Also, the controls on my driver's side door do not work properly. They rarely roll down the windows correctly and right now, the back driver's side window is down. I had to duct tape plastic on the door. I am taking it to the dealership tomorrow to try and fix these problems. I just don't know why this series of 2009 Journeys were not recalled. We are scared to even drive the Journey especially because of the lost power issue and with really no money to have it diagnosed.

- Noblesville, IN, USA

problem #33

Oct 232013

Journey 6-cyl

  • 82,000 miles
The car will not start. It comes with a faulty win module that has given many consumers grief. The car has left me stranded before due to the same issue.

- Brooklyn, NY, USA

problem #32

Jul 172013

Journey

  • 54,000 miles
The contact owns a 2009 Dodge Journey. The contact stated while driving various speeds, the vehicle stalled and all of the warning lamps on the instrument panel illuminated. The contact mentioned that once she turned the vehicle off and back on it began to function normally. The vehicle was not taken to the dealer to determine the cause of failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 54,000 and the current mileage was 55,000.

- Latrobe, PA, USA

problem #31

Jul 232013

Journey

  • 54,000 miles
The vehicle keeps overheating. I've added coolant. There doesn't seem to be a leakage stain in the garage or driveway. It happened yesterday after leaving the office for lunch. I barely made it home before the Journey completely shut down. I allowed the engine to cool off, added coolant, and it wouldn't restart. I took a different car back to work and was able to start the Journey upon returning home. I let it sit overnight and it started right up this morning. However, upon driving 15 minutes during lunch today, it overheats again. The red warning light appeared and the ding sounded. The Journey coasted into my office parking spot where it will stay until I leave this evening. Hopefully, after adding more coolant, I'll at least be able to make it home. I will be trading this vehicle in asap! ps. The tire pressure light is always on, irregardless the proper amount of air in the tires.

- Springfield , IL, USA

problem #30

Dec 012012

Journey

  • 89,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start. When the air conditioning or power window switch was activated, the vehicle would then start. The failure was experienced numerous times. The vehicle was not taken to the dealer to have a diagnostic performed. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000 and the current mileage was 91,000.

- De Motte, IN, USA

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