10.0

really awful
Crashes / Fires:
21 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
31,025 miles

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« Read the previous 20 complaints

problem #4

Jul 192013

Journey

  • 55,000 miles
I am not reporting an accident... yet. I was driving on residential street about 35 mph when the "airbag warning light" came on. Thereafter it came on each time I started my car and started to drive. Contacted nearest dealer and was told that my vehicle was not apart of the recall ( 09V118000), although the recall named 2009 Dodge Journeys. They wanted me to pay to have it checked! I then called Chrysler Corp and spoke with a rep who also stated that my vehicle was not apart of the recall. It appears to me that it should have been since I never had this type of issue before with any of the approx. 7 vehicles I have purchased over the last 50 years. I drive to California at least 3 times each year and various locations within the state of Arizona. I want Chrysler to contact the bill-luke dealership and have them check my electrical system and fix the problem, at Chrysler's expense. I am sure I am not the only owner who has this complaint.

- Phoenix, AZ, USA

problem #3

Mar 222011

Journey 6-cyl

  • miles
My airbag light and throttle light were on as well as the engine light. I contacted service repair department, md where I purchase the vehicle. 2009 Dodge Journey. I was advised this was due to a recall repair that needed to take place. To bring the car in (March, 2011) after the first repair - the airbag light went out - but the engine light and the throttle light stayed on. I was told the repair would be covered by warranty and possibly was connected with the recall. It has been seven (7) times going back and forth to get this repair. At the time of this writing - my Journey is back with them again. Not only have I had to take time off from work to bring the car in to them. It has been an inconvenience going back and forth. Apparently, after the 2nd time - someone doesn't know what they are doing. I am currently working with the service manager, and the original service associate and still had to take the vehicle back. There is a lack of genuine customer service and some service partners do not know how to stay calm when dealing with a situation like this. I feel I have been taken for granted and I it has been a tremendous inconvenience in adjusting our work, vacation and travel schedules. They have finally given us a rental after 7 times and told us that they purchased a brand new computer system to help fix the situation. It sounds far fetch that a brand new computer system would be purchased to fix one vehicle. We feel like we are being lied to and want the vehicle replaced. We ride our family (including grandchildren) in this vehicle from time to time and want to be safe. March to June 2011 is entirely too long for the same exact repair to be worked on.

- Waldorf, MD, USA

problem #2

Dec 012010

Journey

  • 42,000 miles
The contact owns a 2009 Dodge Journey. While driving approximately 65 mph the air bag light illuminated. The vehicle was taken to a local mechanic who performed a diagnostic test that located the failure in the drivers side door wiring. The vehicle was repaired. The manufacturer filed report 20274743. The failure and the current mileages were 42,000.

- Fleetwood, NC, USA

problem #1

Aug 012008

Journey

  • 5,500 miles
The contact owns a 2009 Dodge Journey. While driving 30 mph, the air bag light illuminated on the instrument panel. The contact took the vehicle to the dealer and they replaced the sensors. The failure recurred nine months later. Currently, the dealer is repairing the vehicle. She believes that such a new vehicle should not have these defects so soon. The failure mileage was 5,500 and current mileage was 14,900.

- Vancouver, WA, USA