10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
55,521 miles

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« Read the previous 20 complaints

problem #40

Jan 012018

Journey

  • 86,000 miles
Upon start up in cold weather power steering fluid shoots out from under the car. Makes loud noise. I see other vehicles from same year are recalled but not mine. Car was parked.

- Chicago, IL, USA

problem #39

Jan 132018

Journey

  • 97,000 miles
Power steering gets leak in hose with extreme cold weather, causing hard steering and turning, wheel will not turn. Straight driving is ok but can hardly turn wheel if turning corner, if U fill fluid level, fluid leaks out after filled.

- Waterford, MI, USA

problem #38

Jan 092018

Journey 6-cyl

  • 151,000 miles
The contact owns a 2009 Dodge Journey. After starting the vehicle, it was discovered that the power steering malfunctioned and the steering wheel was very difficult to turn in either direction. Upon inspection, it was discovered that the power steering fluid leaked from the vehicle onto the ground. The vehicle was not diagnosed or repaired. The contact called the local dealer (brookdale luther Dodge, 952-258-8511) in reference to the failure. The manufacturer was notified. The failure mileage was 151,000.

- Blain, MN, USA

problem #37

Dec 312017

Journey

  • 202,800 miles
Upon start up in extreme cold, vehicle made loud noises when the steering wheel was turned. While driving, the steering became increasingly more difficult when turning the steering wheel (specifically when exiting the highway). When I arrived home, I opened the hood and checked the engine compartment and noticed fluid on the passenger side of the engine compartment, near the bottom of the engine. It was red in color and determined to be power steering fluid. Upon research, I discovered that this make/model and year has a recall (NHTSA campaign #16V273000) but my VIN in particular does not appear to be a part of it.

- East Windsor, NJ, USA

problem #36

Dec 092017

Journey

  • 16,000 miles
The contact owns a 2009 Dodge Journey. Upon starting the vehicle with the driver's door opened, the contact noticed fluid underneath the vehicle. There were no warning indicators illuminated. The contact stated that an independent mechanic came to her home to inspect the vehicle and determined that the power steering hose had ruptured and there was no power steering fluid in the reservoir. The vehicle was not taken to a dealer or independent mechanic for repairs. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 16V273000 (steering) due to the date the vehicle was manufactured. The failure mileage was approximately 16,000.

- Rochester, NY, USA

problem #35

Jan 012017

Journey

  • miles
Front end clunks when you turn the wheels while driving.

- Surprise, AZ, USA

problem #34

Jan 052017

Journey

  • miles
The contact owns a 2009 Dodge Journey. While driving various speeds, the steering seized without warning. The vehicle was not diagnosed or repaired. The failure recurred several times. The manufacturer was made aware of the failure. The failure mileage and VIN were unknown.

- Rawlings, WY, USA

problem #33

Dec 202016

Journey

  • miles
I have been having issues with my power steering return house busting at engine startup when the weather is 30 or below. This is my 5th winter dealing with this and I have replaced the reservoir (recommended by the dealership) and I am still having issues. I would reattach the hose and the same day it will bust again. It has busted when we are at home, work or out running errands. During the non winter months I always have a slow leak and have to fill about once a month. This leak is eating away at my motor mount and ac belt. I have came across a recall (S08) for this issue but Chrysler said my VIN/engine type is not covered under this. Clearly I am having the same issue and do not understand to why I cannot get mine fixed. I have a strong belief that this is a manufacturer issue and I don't have an extra $500 laying around to fix it, if its even fixable my a local mechanic. I live in the midwest where we can get pretty harsh winters and with my power steering not working it is not safe. 75% of the time I have my 3 and 4 year old with me. The upsetting part about this is I am still paying on this car (only 6 months left thank goodness). I hope I can get some positive feedback and answers soon because the people from Chrysler was not very professional or helpful. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Moline, IL, USA

problem #32

Jul 302016

Journey

  • 85,000 miles
The contact owns a 2009 Dodge Journey. While driving approximately 15 mph, the esp warning indicator remained illuminated. The steering wheel made a loud noise as if something was loose. In addition, the vehicle stalled and failed to start. The vehicle was previously repaired per NHTSA campaign number: 14V373000 (air bags, electrical system). The failure recurred and the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.

- Allentown, PA, USA

problem #31

Aug 182016

Journey

  • 125,000 miles
My 2009 Dodge Journey SXT will completely shut off while driving, not stopped but right in the middle of driving. This has happen 2 times sense getting it back from the dealer in January from taking it in for the recall for this very problem. This is very dangerous and now I am being told to bring it back to the dealership for a diagnostic test to see if it related to the recall and if not related then I will have to pay for the diagnosis lol yea right!! I have never heard of a car dying while driving it. If I am told I have to pay as mich as one penny the only thing I will be paying for is a lawyer.

- Kc, MO, USA

problem #30

May 072016

Journey

  • 200,000 miles
The contact owns a 2009 Dodge Journey. While attempting to make a right turn, the vehicle became difficult to steer and stalled without warning. The front end of the contact's vehicle crashed into the front end of another vehicle. The front end of the contact's vehicle was damaged and was no longer able to be driven. The vehicle was towed. A police report was filed. The contact received neck, back, arm, and head injuries. Medical attention was received. The contact received notifications of NHTSA campaign numbers: 14V373000 (air bags, electrical system) and 16V047000 (air bags); however, the vehicle was not repaired. The manufacturer was not aware of the failure. The approximate failure mileage was 200,000. Parts distribution disconnect and VIN tool confirms parts not available.

- Nashville, TN, USA

problem #29

Feb 122016

Journey

  • 82,000 miles
The failure that occurred on Feb 12,2016. Put the life of my child and myself in eminent danger. While traveling 70 mph in the high speed lane, with moderate traffic on the highway, the car sudden shut off. The dashboard went black, the engine stalled and the car became almost impossible to drive. Not one indicator light on the inside or the outside of the vehicle worked, I reached for hazard lights that did not respond, the gas pedal was unresponsive. The steering was slow and hard to use- power steering was not available. Brakes seemed slow to respond. I know for certain had I collided with any item the airbags would absolutely without a doubt not deployed. The car had simply decided to "shut off", I put the car in neutral hoping to continue rolling forward down the highway with traffic. I was able to muscle the car to safety on the side of the road. I placed the car in park, and turned the ignition to the off position. After several minutes of calming myself and my daughter down I restarted the car. It started, however now every light that can illuminate on the dash, the wipers, day time running lights, radio, and door chimes in a 30-40 second repeating pattern. The dashboard indicates that the car is in park, reverse, neutral, and all forms of drive at the same time. The speedometer, RPM gauge, gas gauge, oil pressure and temperature gauge bounce from the minimum to the maximum during the cycle. The car has clearly had a extensive electrical failure- the "main computer" - as I dont know the exact component that has failed is no longer able to determine whats going on. Having this terrifying failure with my daughter in the car caused me to google the problem, im not the only owner this is a reoccurring situation for many owners. Im just so thankful to have walked away unharmed

- Portsmouth, RI, USA

problem #28

May 202014

Journey

  • miles
The ignition reads bad key and won't start. The tire stems corrode and break off. The calipers are defective which cause the breaks, tires and rotors to wear. This vehicle has too many defects and should have been recalled years ago.

- Adelphi, MD, USA

problem #27

Nov 232015

Journey

  • miles
Power steering hose was leaking fluid and burst, spilling all liquid out. Happened 3 times during 2015.vehicle was stationary when hose or connection to hose broke.leaking might be happening while in motion, but its hard to tell

- Canton, OH, USA

problem #26

Jul 142009

Journey

  • 58 miles
The contact owns a 2009 Dodge Journey. While driving approximately 50 mph, the vehicle failed to accelerate. The failure recurred multiple times. The contact also stated that the steering wheel shook while making a right or left turn. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The approximate failure mileage was 58.

- Houston, TX, USA

problem #25

Apr 152015

Journey

  • miles
I had to replace power steering hose as it was found leaking on my Dodge Journey 2009. My concern came after looking at 10V475000 campaign where it say 2010 Dodge Journey had same faulty part, do it also applies to 2009 Dodge Journeys?

- Marlorough, MA, USA

problem #24

Jan 162015

Journey 6-cyl

  • miles
Power steering fluid leaks, I have looked up recalls and found on some years of Dodge Journeys that there have been recalls due to crimped lines that leak and can cause engine fires due to the fluid leaks, also I found that there was a recall on my vehicle that did not get serviced before I bought the car at the dealership.

- Waterford, MI, USA

problem #23

Jan 112014

Journey

  • 115,000 miles
Power steering pump making whining noise. Service shop replaced cracked hose, adv may have been due to extreme cold weather, occurred in Jan 2014(mn) -25 -30 below temps at that time. Second occurrence was in March, different hose, again may/may not have been result of cold, adv would need to replace the entire fluid routing system. 1 large part with hose/piping. Was able to carefully cut the split part and re-attach the hose. Car has ran fine, no issues, until Nov Dec 2014 cold weather appears to affect pump/hoses.

- Chaska, MN, USA

problem #22

Aug 292014

Journey 6-cyl

  • 102,000 miles
Turning left onto highway, lost all ability to steer, brake, etc. Car just froze up. Put on flashers, coasted to right side of road (no left shoulder) across traffic. Turned ignition off, restarted in 1 minute, and was able to drive away. This has been happening with increasing frequency since, now several times a week usually with turns right or left. Took to dealer "could not reproduce", but said the ABS bad so installed new ABS, installed recalled ignition switch but actually now happening more! taking to different local Dodge dealer to assess since not satisfied with primary dealer (purchased vehicle) and their lack of further diagnostic testing.

- Fairfax, VA, USA

problem #21

Jul 012014

Journey

  • 100,000 miles
While driving on the freeway @ about 70 mph suddenly the steering locked up and there was no power. While I was trying to merge over to the side of the freeway( I had to cross 3 lane, I was almost hit by multiple cars. I had no control of the car. I managed to get off to the side off the freeway and happened to look down to see the ignition key turned to the off position. I dont have any other keys attached to it because I had just had the starter replaced maybe 1 week before & was advised not to. I started the car thinking maybe it was a freak thing and it wouldnt happen again. It did 2 days later. This time I was approaching an intersection turning left on a green arrow. Just as I started to turn the car turned off making it very difficult to turn and barely missed a group of people on the sidewalk where my car ended up before stopping. I had the car towed to the service center the dealership I bought the car from. This was not a Dodge, Chrysler, or Jeep dealership either. I was told that rwi module had to be replaced and it was not covered under my warranty and Dodge would not cover it either. While the car was being repaired I came across recall L25. But was told my VIN number was not included in the recall. The car was in the repair shop for 5 days. It cost me over $600. The day I picked the car up I came across documentation of the expansion to the L25. I was then again told the VIN was not part of the recall & an investigation was being done and eventually the VIN would be in the recall but I could not be given a date as to when this would happen. I called Dodge corporate offices and was told the same thing. I feel like I own a coffin on wheels.. all in all I have had this car in for repair for the key turning to the off position 3 times now. Something needs to be done now before someone is seriously hurt or killed in a crash because of this defective part.

- Yorba Linda, CA, USA

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