2.1

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
75,684 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

Jan 202013

Journey

  • miles
The braking system makes a loud crunching noise and gets mushy when you're on a slippery surface making it hard to stop.

- Joppa, MD, USA

problem #19

Sep 052016

Journey

  • 100,000 miles
I was out of town parked at a store would not start. As I was waiting on someone to come help me then 30 mins or so later my car started up. My boys and I cut our vacation short because its very unsafe having your car not start in a place you know no one. We've changed the battery. The next month I was getting gas and it wouldn't start again. I had a person jump me and took it to get checked out and they found nothing wrong with the car. So a month and a half the car did it again I was at the mall and it wouldn't start. This is a horrible feeling not knowing when or if your car is going to start or not. We can't drive out of town in it because the uncertainty if it's going to start or not. Which it is unfair to my boys when we at least do something on summer break or fall break or even winter break and we can't even go outside of our city.

- Richmond, IN, USA

problem #18

Jul 142016

Journey

  • 73,000 miles
My vehicle has an ignition issue. The key will turn back to acc mode while trying to start or going down the road. This has been reviewed by beaman auto in murfreesboro, tn and they agree that the ignition is the issue. The dealer/Chrysler refuse to deal with this under the ignition switch recall.

- Smyrna, TN, USA

problem #17

Jul 012016

Journey

  • 50,000 miles
Horn keeps going off for no apparent reason including while driving dealer unable to fix which cause a safety concerns for others around me why this is not considered a safety concern and a recall is needed beyond comprehension. Aggravation behind the wheel is not good.

- Silverhill, AL, USA

problem #16

Jun 092016

Journey

  • 83,000 miles
1st complaint : when starting the car, wipers go on and wont shut off, and signals stop working, 2nd complaint: Driving home from work car, starts to shutter when aproaching stop sign then car completely shut off on its own, took me 20 minutes to get it started again

- Bronx, NY, USA

problem #15

Mar 182016

Journey

  • 78,354 miles
I was driving on highway 29 going to columbia md in a heavy rainstorm and my electric system in my truck shut off, I could see because the everything that needed power just stopped working in the middle of the highway. The car was still running but the computer system had shut off and I had a car full of kids. This scared us so bad, luckily I was able to ease to the side of the road where I turned that car off and back on to check if the electric system would come on. It did but as we got off the exit it cut off again.

- Columbia, MD, USA

problem #14

Apr 172016

Journey

  • miles
Takata recall when slowing down to a stop light the car locked the steering and breaks. The traction control light came on. I was unable to come to a complete stop and ended up going halfway through the light. I turned the car off then back on. It was fine. About a month later the same thing happened as we were driving on the highway. We had no control over the steering or breaks. I contacted the dealer and they said there was no open recall so they would not fix it for free. I just bought the car two months ago.

- Lancaster, OH, USA

problem #13

Mar 242016

Journey

  • 104,000 miles
I was driving on a main highway and the car shut off at 65 mph mid drive. I had to try and steer the car off the road, almost created 3 accidents. Found that the key fob moved from power to off.

- Allentown, PA, USA

problem #12

Jul 052015

Journey

  • 0 miles
We cannot shift our car out of "park" while the car is on. Instead we have to take these steps: Insert keys into ignition, then slightly turn to the right (but not turning the car on) as the electric system turns on, then shift out of "park" and into "neutral, " and then while in "neutral" turn the car to the right until it turns on and is ready for driving, then shift into "drive, " all of this while my foot is on the "brake." Our esp & bas lights are on every minute the car is on, and above these is a lit up picture of a car w/ squiggly lines below it. We have taken the car to autozone, O'reilly's auto parts, interstate all battery center, and wal-mart, and had the car hooked up to their system that ready codes/errors and determines what is wrong with the car. Every single place could not get a reading that indicated any reason for the lights being on. In fact, all results kept coming back as, "no errors found." When we called to explain this to the Chrysler Jeep Dodge Ram dealership, they could not tell us any reason as to why these light would be on, and advised that it would cost $100 to hook up to their error-reading system. I do not want to do this because I have already tried at several places. This is another way for the dealership to reel me in and try to scam money out of me and then when I don't have thousands to constantly drop on this piece of crap, they charge me the diagnostic fee and I leave with more problems than I came with. These dealerships are a scam, and because I'm female, they try to get me to pay for every repair possible, claiming they are critical repairs. We just bought this car last year, & we were not offered an extended warranty. I know why now. 1 month after driving it off the lot, problems began & thousands of dollars later, we still have non-stop problems. Our car is worth half of what we paid for it 1 yr ago. Now there's this!

- Mckinney, TX, USA

problem #11

Dec 072015

Journey

  • 90,030 miles
I have not kept track of specific dates, however I now plan on doing so. Since I've purchased this car I've had issues with it starting. Of course I take it back to the dealer where I'm told they can't find anythigng wrong with it, the second time I'm told it just needed a software update, and the third I decided to take it somewhere else. I know it's not the started, battery, alternator, or fuel pump. I've been told it has to be electrical or a software issues. Basically either Dodge knows what the issue is and is lying or they really have no idea. Either way I pay a lot to have a realiable car and it's really frustrating to go into the grocery store come out and my car doesn't want to start, or have to leave for work and end up being late because again my car decides it doesn't want to start. Each time the dealership hasn't charged me anything. I've been driving my car and the engine has just cut off. I've had my windows roll down on there own. Because this seems to be a trending issue I will now track things more carefully. I do have a video avaliable of the most recent issue: Https://youtu.be/gc7xcx263ry

- Portland, OR, USA

problem #10

Nov 122015

Journey

  • 88,889 miles
Engine shuts down while driving on highway while key is still on, cannot turn steering wheel to get off on side of highway vehicle stop and I got to turn key off and back on to start car again and it stalls during all this in mist of traffic. This happen with no warning, I never know when this vehicle will do this, I have reported to several deal ships( allen samuel alliance Texas) is were I purchased this vehicle in 2012, and I brought it back to them many times in 2013-2014 to get it corrected but nothing was done because they said vehicle didn't shut down with them, refuse to get me out of vehicle.they said ignition sticking and stalls was fixed but yet it continues to stick and stalls when starting car. Reasonly, in 2015 I took vehicle in for ignition recall but vehicle ignition still is sticking and stalling. I drive my 3 grandchildren in this unsafe vehicle all the time to school and every, because this all the transportation I have. The last times this happen was in October and November 2015, two times each time I was driving down the highway in traffic as manage to qiuckly shift to neutral to get car running as cars was coming up behind me and went around on shoulder of road, it was so very, very scary vehicle is unsafe to drive. Please help me get out of this unsafe vehicle before a bad "daster" happen to me and my grandchildren. Phone # 985 335 3544. Thanks.

- Mt Hermon, LA, USA

problem #9

Sep 042015

Journey

  • miles
Tipm was diagnosed as the problem at dealership. Car would not start intermittently. Recall notice informs a bad tipm could cause many safety problems. The vehicle is unsafe to drive. It has been at the dealership over a month. We used the vehicle for every day transportation family of 6. ultimately I had to buy another car for transportation. No loaner from dealership. I lost use of the vehicle no end in sight. They tell me every day they are waiting on the part.

- Bainbridge Island, WA, USA

problem #8

Oct 222015

Journey

  • 90,000 miles
Car is shutting off while I am driving with no warning

- Willingboro, NJ, USA

problem #7

Aug 102015

Journey

  • 64,000 miles
The contact owns a 2010 Dodge Journey. While driving approximately 45 mph, the vehicle stalled and the steering ability seized without warning. The vehicle was merged to the side of the road and then it was driven to the contact's residence. The manufacturer was notified of the failure. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 64,000.

- Indianapolis, IN, USA

problem #6

Jul 262012

Journey

  • 35,200 miles
Esp bas engine lights came on while driving on highway. Stopped, turned car off and waited 5 minutes. No lights came back on, car ran fine.

- Valparaiso, NE, USA

problem #5

Feb 212015

Journey 6-cyl

  • 116,050 miles
Taking car to look at, ck engine light on. Had problems with it cutting off on E'way ramp. Took off all keys. Mechanic told me car was built with a defect motor. Nothing he could do. Taking to another mechanic and esp bas light and traction light comes on.

- Flint, MI, USA

problem #4

Dec 172014

Journey 4-cyl

  • 49,000 miles
On my way home from work, traveling 55 mph, and I put my right turn signal on, and hit the brakes to slow down. I tapped them as I was quite a distance before my turn and it was dark. I did not "slam on the brakes", I just pressed them. My dash lights lit up with esp/bas. I spoke with friends who said it was a traction control problem. I did turn the car off, once I was home, and turn it back on - on the off chance the light would shut off, but it didn't. in reading on line, in Dodge forums, this seems like a fairly common problem once the 2010 Journey hits on or about 50K miles. I'm concerned.

- Jeffersonton, VA, USA

problem #3

Aug 042012

Journey 6-cyl

  • 58,000 miles
The check engine keeps on coming on and staying on. I have noticed problems with the car losing power while I am driving or accelerating; this has happened several time. I recently had to replace the brakes and rotors; it drives horribly every time I tried to stop the car would tremble. I expected the car to not have these problems as it is fairly new and I do not consider it to have alot of mileage. I am really concerned about these problems as I drive my car with three small children. I don't have the money to keep taking it for a diagnostic each time the light comes on; if the company is aware of this problem; they shouldn't charge people so much to check the codes or they should have a recall to fix the ongoing problems.

- Vista, CA, USA

problem #2

Nov 192010

Journey

  • 15,000 miles
I bought a 2010 Dodge Journey and have had many issue. First the alignment has always gone towards the right and has been in the shop twice and they said it was fine. I have always had problems with the nav and computer music system. The newest and worst issue is in less than 2 weeks has stopped while I was driving. I took it in the first time and the service said they rebooted the computer and it was fine. Few days later I was going 40 down the road and the car shut off again. Both times the car is in drive and the key is in. It is now back in the shop and I am afraid the airbags are not going to work. I am afraid that I will be hit and injured. I have 4 year old twin boys. Dodge/Chrysler is not helpful at all. I am afraid to drive the car. It is back in the shop and for a car less than a year old, I feel it should work. I don't know what to do.

- Celina, TX, USA

problem #1

Oct 142010

Journey

  • 35,000 miles
2010 Dodge Journey left me and my 3yr old daughter stranded on the side of the rd. After only having the car for 3 weeks, lost control of steering wheel, gas and brakes! the traction control light came on before the car stalled! something is going on with the Journeys cause my friend has had similar problems with her 2009~.

- Maysville, GA, USA