10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
61,802 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2011 Dodge Journey:

Unsubscribe any time. We don't sell/share your email.

problem #10

Jan 012015

Journey

  • miles
Takata recall airbag light has gone off numerous times and I've reset it numerous times, this problem started about 6 months ago for the airbag light also the climate control power button and the touch screen for the car interior fan will turn on with nobody touching it, I will turn it off and it will turn back on automatically I keep turning it off and it keeps turning on I don't know what's going on with this but it's been going on since I got the car need help finding out what's going on getting tired of these problems.

- Fresno, CA, USA

problem #9

Feb 022019

Journey

  • 55,312 miles
Mileage on vehicle 55312 miles. ABS light stays on after starting. Fault found by dealer is the orc module part #68163807ab (aka) air bag control module. Part defect affects ABS and air bag deployment. Identified as safety issue currently without a factory recall.

- Saint Peters, MO, USA

problem #8

Jun 042018

Journey

  • 92,462 miles
"takata recall": local Dodge dealer, inspected the vehicle and replaced the defective part(s), then told my wife the 'actual steering wheel airbag' wasn't working and diagnosed the issue as the electrical connector. They said they would not repair, replace or fix unless we paid the cost for a new airbag, why isn't the airbag part of the recall? we haven't had any accidents in this vehicle nor anything that would, could damage the airbag.. since the dealer is stating the problem is electrical, in the safety system, should this be classed as a 'safety' issue and repaired by the dealer..

- Las Vegas, NV, USA

problem #7

Aug 072018

Journey

  • 137,000 miles
The contact owns a 2011 Dodge Journey. The contact stated that the wire harness underneath the driver's seat was causing the air bag warning indicator to illuminate. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and did not assist. The failure mileage was 137,000.

- Foley, MN, USA

problem #6

Oct 122016

Journey

  • miles
The contact owns a 2011 Dodge Journey. While making a left turn, the contact's vehicle was rear ended by another vehicle. The air bags failed to deploy. A police report was filed. The contact's hip was injured and medical attention was received. The vehicle was towed to an independent mechanic and repaired. The failure mileage was unknown.

- Detroit, MI, USA

problem #5

Oct 172016

Journey

  • 110,000 miles
The airbag light is on and will not go off. I'm not for sure if the airbag will deploy if I was in a accident. My ECM will not read and it was checked by to different scan tools. I am very concern about my safety. The electronic throttle control light comes on and my vehicle will not start. I am scared to drive my vehicle because I don't know what might happen.

- Yazoo City, MS, USA

problem #4

Jun 202016

Journey

  • 98,246 miles
Takata recall.

- Wolfforth, TX, USA

problem #3

Sep 022015

Journey

  • 99,000 miles
The contact owns a 2011 Dodge Journey. The contact stated that while in park, the driver side SRS on the head rest inadvertently deployed. As a result, the contact sustained head injuries that required medical attention. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer sent an inspector to inspect the vehicle. The failure mileage was 99,000.

- Concord, CA, USA

problem #2

Jun 222015

Journey

  • miles
The contact owns a 2011 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Shelby Township, MI, USA

problem #1

Jul 252014

Journey 4-cyl

  • 26,000 miles
My spouse was driving on I-20 E between mile marker 51 and 52 in SC on 25 July 2014 around 0645 hours and got into a wreck. Prior to the wreck she felt the steering wheel jerk and then she went from the right lane into the guard wires on the left lane then immediately was jolted to the right median. The force of the impact ripped most of the front of the vehicle apart. She was wearing her seatbelt and received seatbelt burns and no airbag deployment. Prior to this incident, on 25 December 2013, around 0700 hours, my spouse was rear ended and the forced was so hard that it lifted her rear end into the vehicle that hit her and crushed the other vehicle's front end, no airbag deployment, and my granddaughter was also in the vehicle at that time. Now when this happened in December, we chalked it up to, "maybe the vehicle wasn't hit right". I contacted Chrysler on July 31 about the incident and sent pictures of both accidents and afterwards they sent an independent inspector from eaa (engineering automotive, the last a I can't remember) then I received a letter dated 21 August 2014 telling me in a nutshell that the onboard computers did not find any faults with the system. Last note, I bought the vehicle new in germany through military sales and starting to believe that there was no airbags in the vehicle.

- Columbia, SC, USA