10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
58,582 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Aug 012019

Journey

  • 70,000 miles
The contact owns a 2013 Dodge Journey. The contact stated that their vehicle was repaired under two recalls regarding the ABS system. The contact stated that after having the repairs completed that while driving approximately 5 mph when the vehicle suddenly accelerated. The contact stated that when they pressed the brake pedal, the brake pedal failed to move causing the vehicle to fail to stop. The contact stated that the vehicle then turned to the right and crashed into the curb on the side of the road causing the vehicle to come to a stop.no air bags deployed. The front-end of the vehicle was damaged. The contact had no injuries. A police report was not filed. The contact stated they had their spouse come to slowly drive the vehicle home at approximately 5 mph, then had they had the vehicle towed to the dealer (address: 1880 highway 290 wbrenham, tx 77833-5216; phone: 979-291-2785) who stated that the speed control sensor failed and needed to be replaced as well as other repairs, which, were unknown. The vehicle's ABS system was still failing. The contact spoke with the manufacturer who referred the contact to NHTSA to file a complaint. The approximate failure mileage was 70,000.

- Brenham, TX, USA

problem #7

Feb 012017

Journey

  • 114,000 miles
The contact owns a 2013 Dodge Journey. The contact stated that the service engine, fuel cap, and electronic throttle control warning indicators kept flashing. Also, there was a drastic reduction in speed and the vehicle hesitated to accelerate while on an incline or hill to the point of stalling. The contact also noticed a strong odor of fuel inside and outside of the vehicle. The dealer (ramey Chrysler Jeep, Dodge, Ram, 498 courthouse rd, princeton, wv 24739, 1-888-794-4317) was notified. The vehicle was not diagnosed or repaired. The manufacturer was notified. The dealer and the manufacturer indicated that the vehicle was excluded from any recalls. The VIN was not available. The approximate failure mileage was 114,000.

- Lager, WV, USA

problem #6

Aug 092016

Journey

  • 76,000 miles
Dodge Journey burst into flames after being repaired after a factory recall, driver had to pull over to the side of the highway stop and exit the vehicle until smoke subsided and fire was extinguished.

- Gurnee, IL, USA

problem #5

Nov 012016

Journey

  • 28,700 miles
The contact owns a 2013 Dodge Journey. While driving the vehicle, the throttle body seized and the speed dropped below 120 rpms. The dealer diagnosed that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure; however, the repair was no longer covered under warranty. The approximate failure mileage was 28,700.

- Stoughton, MA, USA

problem #4

Oct 052016

Journey

  • 50,000 miles
I own a 2013 Dodge Journey. On October 5th many electrical issues began and continue even after the recalls here addressed. ABS light came on, traction control disabled, cruise control function quit working dash displays/touchscreen began to flicker, bluetooth/uconnect/voice systems became non-responsive, ambient lighting on the passenger side flickers on and off, and the climate control system turned on after being set to the off position. The vehicle cabin is being contaminated by fumes and by the fiberglass soundproofing that is somehow entering the cabin. Dealership claims the recalls were addressed abut the ABS and traction control issues are due to a speed control sensor, wants to charge me the $227 for this sensor, the voice system is due to another module (still awaiting pricing), can't figure out why the various other electrical issues are occurring, nor how the fiberglass and fumes are getting in and that none of this is covered by the recalls nor by my manufacturer powertrain warranty, and he knows many people that haven't wrecked driving without the traction control and ABS systems so we can pick it up and drive it until we are ready to order the parts and pay for the repair. Fiberglass contamination is a pretty serious issue that causes cancer and various other health issues, the traction control, dashboard display, and antilock breaking systems are a serious safety concern and the recall stated loss of control could result in a crash and the vehicle should be fixed immediately

- Washington, DC, USA

problem #3

Dec 112015

Journey

  • 63,254 miles
I was driving down the highway going about 48 miles per hour with my baby in the car and I tried to slow the vehicle down for a yellow light my breaks would not stop it took a hard stomp to come to a complete stop. Also my car will not shift gears it jerks when done and takes off very slowly hardly picking up speed. It also makes a knocking sound and vibration when you drive and after you turn the ignition off

- Lagrange, GA, USA

problem #2

Apr 192015

Journey

  • 58,400 miles
Cruise control stopped working. Not a fuse problem. Loss of engine power when traveling 28 mph, not picking up speed. Close drivers door and alarm goes off 3 times. Blue tooth disengages. Drops call or can not hear other party.

- New Port Richey, FL, USA

problem #1

Apr 162014

Journey

  • 8,300 miles
The contact owns a 2013 Dodge Journey. The contact stated that while attempting to accelerate, the vehicle hesitated. Additionally, the contact stated that the accelerator pedal seized for several seconds causing the vehicle to fail to decelerate. The vehicle was taken to a dealer where the failure was unable to be replicated. The manufacturer was made aware of the problem. The approximate failure mileage was 8,300.

- Ratherum, ID, USA