10.0
really awful- Crashes / Fires:
- 3 / 4
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 34,046 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Security control issue - "key not detected " error given after batteries have been replaced, car will not start. Same issue reported by a lot of Dodge Journey owners, money spent trying to correct problem to no avail. Chrysler aware of mass issue but not making effort to correct it.
- Phoenix, AZ, USA
'takata recall' every winter my Dodge Journeys 'service AWD, ABS light, and traction light' will come on when the sensor gets cold and wet. It shifts out of AWD completely. This has been an issue every single winter. It is recalled on 2012-2015 models but for some odd reason my 2015 model is not included in that recall. Very frustrating.
- Cleves, OH, USA
Takata recall. I was driving my car and I noticed it smoking I look and the back window was on fire smoking and my wiring to door is fried and window switch is fried. Updated 12/06/18
- Cleveland, OH, USA
Everytime it rains the car floods on either the passenger side or driver side. This is caused electrical malfunctions and lights to flicker. May lead to early corrosion and frame instability.
- Inwood, WV, USA
June 2017: Ignition failure, total component replacement; July 2017, September 2017; July 2018: Camshaft position sensor failure resulting in engine stall, full electrical system failure and total vehicle shutdown at highway speeds (60+mph) forced to coast vehicle to a stop; beginning July 2017 intermittent and ongoing: Unresponsive transmission resulting in delayed or not changing of gears, elevated RPM readings while mph stays stuck (I.e. 4500+ rpms but vehicle will not accelerate past 40mph), extremely deceased average miles per gallon with no significant change to driving habits or miles driven (I.e. previous average appox 19.9 mpg, current read 13.2 with); vehicle out of service 55 days for repairs in the last calendar year
- Las Vegas, NV, USA
The contact owns a 2015 Dodge Journey. While driving approximately 55 mph, the instrument panel indicated that the vehicle was in park. The indicator remained illuminated for approximately 10 to 15 minutes. The vehicle also shifted out of gear without the contact being in the driver's seat. An unknown dealer diagnosed the vehicle and indicated that there were no failure codes to pinpoint the cause of the failures. The failure occurred ten or more times within a few weeks. The manufacturer was not notified. The failure mileage was 50,343. The VIN was unknown. Consumer stated it doesn't matter what speed you are going. VIN is invalid updated 02/01/19
- Glenwood, IA, USA
Key fob should not go out so soon. Car do not start. I changed battery. It will unlock and lock doors but do not start. I called Dodge 8004236343 and they told me that I can start it with the key but there is no where to put the key other than the door. Then they asked me to put the key fob to the push start on the opposite side of where I insert the emergency key and press to start and that did not work. They walked me through step by step and it still does not work. Plus my car shakes while driving.
- East St Louis, IL, USA
The contact owns a 2015 Dodge Journey. The contact received notification of NHTSA campaign numbers: 17V432000 (air bags), 18V332000 (electrical system, vehicle speed control), and 15V675000 (electrical stability control, service brakes, hydraulic). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Kendall Chrysler Dodge Jeep Ram of soldotna (44055 sterling hwy, soldotna, ak 99669, (866) 387-9070) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated in summary, it appears tous that the range of vehicles addressed inthe recall is too narrow. Our vehicle was manufactured 5 days outside the scope of the recall, yet displayed the same problem and dealership was not willing to repair under the general warranty. Updated 10/16/18
- Homer, AK, USA
Car suddenly turned off while in motion causing wheel and rim damage as well as back number damage. Replaced battery after check engine light came on at which time the vehicle operated fine the previous day and had been sitting overnight(diagnosed by auto zone), replaced on 6-Jul-18. Today 18-Jul-18 absolutely no lights or power to the vehicle. I have tried jumps and car is still inoperable. It gets so hot in here that the interior surfaces are melting and chipping off.
- San Antonio, TX, USA
I have a 2015 Dodge Journey that has had major problems with it. Before the car was even a year old it was taking into the shop for transmission problems. The car completely shut off on me while driving in the middle of a busy intersection while I was turning left. The car would not restart and had to be towed to the dealership. At that point, the service was escalated to a higher department and a high level repair person was brought in. Less than 15,000 miles later, the car began heavily shaking every time it was driven. The find was that there was a missing bolt in the tie rod. The service man said there was no reasonable excuse that could explain how this would even occur. Today, the car is in the shop for the second time in three days. Initially for the batter light coming on while driving. I was told there was a loose wire and some corrosion on the batter but that it was repaired. Less than 24 hours later then light came on again while driving this time with the warning on the panel that read battery saving mode. I immediately returned the car to the shop. Waited all day yesterday only to be given the same explanation that was previously given. Upon further probing I discover the car had never even been re inspected. The car continues to be in the shop has has been undrivable for 4 days now. I have a 6 year old sone who is transported in the vehicle daily. I'm beginning to fear for his safety in the car given its history and will no longer place him in harms way by driving in this car. The unbelievable serious problems that have occurred with this vehicle are alarming. Especially, given the fact that there is no clear explanation as to why the issues are arising. These are not normal wear and tear complications. These are serious manufacturing issues.
- Hayward, CA, USA
The contact owns a 2015 Dodge Journey. The contact received notification of NHTSA campaign number: 18V332000 (electrical system, vehicle speed control); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (sango Chrysler Dodge Jeep Ram, 201 sgt prentiss dr., natchez, ms 39120, (877) 304-7831) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
- Port Gibson, MS, USA
The ABS warning light is illuminated, but there is no trouble codes. There has been a recall alert, about the electronic stability of such I found online.
- Corpus Christi, TX, USA
Dodge recall R61 well I have a 2015 Dodge Journey and I was having torque converter problems in which the dealer covered but while they were in there they also discovered there was an engine wiring harness in which water leaked on from a manufacturer made hole which had a screw that got lose and corroded my wires which controlled the ABS dash components lights referencing to recall # R61.. I'm sure that this vehicle and maybe others have been affected outside of which they claim. I'm not understanding why my car wasn't recalled on this matter?! when the problem is identical to recall R61... please someone help me.. it's really ashamed that only some cars are getting fixed and others are out $2000 and more because of dates I which I know not about but problems are identical.. I feel this is vital for investigation for the safety and well being of Dodge customers. I'm just glad I caught this problem before anything serious happened as they claim could while my kids was in the vehicle. 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻😭😭😭😭😭😭 pls help get to the bottom of this.
- Hilo, HI, USA
The vehicle will lose power while driving down the road and simultaneously the traction control light activates followed by the car launching forward and the service AWD and ABS lights activating. The vehicle was taken to a Chrysler garage which duplicated the problem and saw the faults in the computer. However the garage was unable to formulate a solution. They stated they checked all the connections and ran the vehicle approximately 160 miles without any additional occurrences and released the vehicle without any further repair. 4 days later and approximately 150 miles the problem recurred in a parking lot while backing up with the lights activating in the same sequence.
- Bloomington, MD, USA
The contact owns a 2015 Dodge Journey. While driving approximately 45 mph, the vehicle stalled and the air bag, throttle control, and tire pressure warning indicators illuminated intermittently, along with the key fob light. The contact mentioned that the steering wheel seized and the brakes failed to operate, causing the vehicle to crash into the woods. The air bags did not deploy. A police report was filed. The contact sustained a sprained right arm that needed medical attention. The vehicle was towed to an independent mechanic where the diagnosis was undetermined. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 39,000.
- Horseshoe Bend, AR, USA
The contact owns a 2015 Dodge Journey. While driving approximately 10 mph, the ABS indicator illuminated. The vehicle was placed in park, turned off, and restarted; however, the failure recurred. The vehicle was taken to butler Chrysler Dodge Jeep (1555 salem rd, beaufort, SC 29902) where the ABS was repaired, but the failure recurred. The contact called the same dealer back at (843) 474-0026 and was informed to bring the vehicle to the shop. The vehicle was not taken back to the dealer. The manufacturer was not made aware of the failure. Additionally, the contact received notification of NHTSA campaign number: 17V432000 (air bags). The failure mileage was approximately 135,000. Parts distribution disconnect.
- Orange Park, FL, USA
I loose control of the windows most of the time. I had the main window control switch replaced, and the problem still did not go away, please help.
- Miami Gardens, FL, USA
While driving down the highway, my alternator went out. The battery light came on and all of the lights started flashing. I managed to exit the freeway and get to a safe point. I am reporting this because I see that there was a recall on 2011 - 2014 models. The very same thing happened to my vehicle.
- Southlake, TX, USA
The contact owns a 2015 Dodge Journey. While driving 40 mph, the vehicle began to decrease in speed while the accelerator pedal was depressed. The failure occurred without warning. The contact stated that the engine stalled. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic control module failed and needed to be replaced. The vehicle was not repaired. The local dealer (landmark Dodge Chrysler Jeep Ram, 6850 mt zion blvd, morrow, ga 30260) was contacted and stated that there were no recalls for the failure. The manufacturer was not notified. The failure mileage was approximately 62,000.
- Atlanta, GA, USA
- Daphne, AL, USA