10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
31,541 miles

About These NHTSA Complaints:

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problem #119

Sep 302023

Journey

  • miles
This was not an overnight thing. The hoses were being exposed to maximum temperatures each time i drove the car. The hoses going from that extreme heat to cold over and over again which caused little air bubbles in the hoses. As time went on the hoses were forming holes on the inside (up til this point there was no warning indication) because of that three hoses burst. Which caused my car to overheat very suddenly to the point my oil temp shot sky high (which was the first warning light saying my oil was over 300 degrees) and my head gasket was blown before i could get off the road. My windows instantly fogged up from the heat which impaired my vision and resulting in me almost hitting another vehicle when seeking safety to see what was wrong. This has been confirmed by other consumer reports about the faulty hoses. If i knew they were not applicable of being in my vehicle, i would of changed them for more suitable hoses. Luckily nobody got hurt but the instant combustion could of ended in a fatality

- Arlington, WA, USA

problem #118

Sep 122023

Journey

  • miles
Car's check engine on randomly turned on, lost engine power and steering became hard and had to come to an emergency stop. There was no message for the check engine and a couple tries later the car was able to turn back on and made it back home. Could've been much more dangerous situation had we been on a busy road with nowhere to pull over.

- Perris, CA, USA

problem #117

Feb 172023

Journey

  • miles
The acceleration stopped, the lightening light, traction light and skid light all came on and would not accelerate. Car was on but no gas pedal in the middle of the highway. Oil was changed a week before and no leaks on ground but oil is low. It is very dangerous as it has done this several times over the last month and has caused me to almost be in several wrecks because speed drops and cars almost rear end me. Have replaced the Crankshaft Position Sensor twice no in a month.

- Terrell, TX, USA

problem #116

Jan 062023

Journey

  • miles
This vehicle has a known design defect with the oil filter housing and cooler assembly. This plastic assembly will crack and leak oil into a valley in the engine compartment and eventually will leak oil over the rest of the engine and onto the floor. Other times it will fail completely and leak a large amount of oil and/or coolant causing engine failure. Repair if this occurs out of the warranty period is over $800US. There are many web sites with this same information and they are all the same cause. Chrysler will not affect repair for this issue unless it is in the warranty period. Problem is the failure can happen during the warranty period or after but it WILL happen. This should be a recall due to potential safety issue. If this happens while traveling at highway speeds, the engine can sieze and suddenly stop possibly causing a crash and injuries to the occupants or other nearby vehicles. Attached is the diagnosis from my mechanic.

- Brookfield, WI, USA

problem #115

Aug 102020

Journey 6-cyl

  • miles
I have made several attempts to fix the continual misfiring, loss of power while driving performance to no avail. After spending thousands of dollars at the local Dodge dealership(s) and mechanics, I now have a car that is unsafe to drive due to known issues with the 3.6 Pentastar engine. This engine was recalled by Chrysler for years prior to my 2015 year. However, the Dodge cars like my Journey are experiencing the very same problems. I have reached out to my state of consumer department in Georgia. They have referred me to NHTSA as they have declared it a safety issue which outside of their scope.

- Duluth , GA, USA

problem #114

Sep 192022

Journey

  • miles
The engine started racing, but did not show on the Tachometer. No dashboard lights. This problem started this morning (9-19-22). When I put it in gear, it jerks. I have to be extra cautious not to hit anyone or anything. I have had this car almost 2 years. It has been doing fine. I don't understand what could be causing this problem.

- Norcross, GA, USA

problem #113

Aug 182022

Journey

  • miles
While following my fiancé after dinner her dodge journey completely shut off while driving but all the dash lights and radio stayed on. She was able to stop the vehicle safely bc I was following her and I was able to stop the traffic. She was still able to steer the vehicle and use the brakes. She stated that there was no warning or anything. I checked to see of any check engine light or anything was on but there wasn't. She did tell me it happen earlier that day at her work while she was standing outside of the car talking to her boss and the vehicle just shut off. My concern is if this happens again herself, my kids, or other individuals could seriously get hurt especially at higher speeds. She will be calling around to some mechanics and see if they can figure out the cause.

- Columbia , SC, USA

problem #112

Aug 032022

Journey 6-cyl

  • 50,000 miles
The contact owns a 2015 Dodge Journey. The contact stated while driving at approximately 35 MPH, the engine started to misfire and the engine warning light illuminated. The vehicle was taken to O'Reilly Auto Parts where it was diagnosed that the number three cylinder had a bad coil and needed to be replaced. The coil was replaced but the failure recurred. The engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed that the number three-cylinder coil cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided case number 83819460. The failure mileage was approximately 50,000. The consumer stated the extended warranty for the cracks in the cylinder applies to the right side and not the left side of the cylinder. Also, the extended warranty did not include the consumers vin number. The consumer stated the vehicle was traded in for fear of paying another $4,000 in repairs.

- Murrells Inlet, SC, USA

problem #111

Aug 012022

Journey

  • miles
My car has completely locked up going down the road as in I had gas to go but no power steering nothing overn2nd gear all safety lights came on no brakes and after i got it stopped and turned off it wouldn't turn back on. Now I have an issue with it stalling out after coming off an exit or just to a normal stop sign with no warning it jolts kinda shutters and shuts off acts as if it doesn't want to down shift or stop

- Montrose, PA, USA

problem #110

Oct 282020

Journey

  • miles
The vehicle intermittently shakes at about 45-50 MPH. It sounds and feels as if you were going at accelerated speeds over rumble strips. Sometimes this is followed by hard engine thumping. I have noticed during rain and days leading up to rain the issue is more predominant. There are also issues with misfires at idle that is unexplained by several mechanic shops (11 in a matter of 3 years). Because they are unable to recreate any of these issues they are unable to diagnose them. I have been to numerous shops while my car was within warranty and denied any fix due to none of them being able to recreate this issue. Now my warranty is up and the issue still persists even after thousands spent on attempting to get a diagnosis. THIS IS EXTREMELY DANGEROUS! Complete stability and control of the vehicle is lost and WILL inevitably cause a serious incident. In the middle of the highway during misfires the cars ABS and Traction Control lights come on and the vehicle goes into low power mode almost instantly.

- Myrtle Beach, SC, USA

problem #109

Feb 162022

Journey

  • miles
Car Engine Started knocking while driving home from work. No Check Engine Lights or warning Chimes, was not over heating. Car made a loud bang and blew out a puff of smoke. Was stranded along side a busy state route. Was towed to a local garage where they informed me that the engine was blown. They showed me the oil pan which had chunk of metal and pieces of a connecting rod in the pan. This car only had 76,000 miles and we have only had it for not even 6 months. Had an oil change 3 days prior to the failure. I-€™ve been buying dodge my entire life but this will be the last one. It was the family car so It put us in a tight spot. Cant get another car because we owe over $13,000 on the loan which still will have to be paid.

- North Fairfield , OH, USA

problem #108

Jan 112022

Journey

  • miles
I was told by Bob Steele Chevrolet that the oil change housing is a known problem and cracking which causes oil leakage

- Rockledge, FL, USA

problem #107

Dec 192021

Journey

  • miles
@roughly 87500 miles p0302 error with check engine light and slight vibration felt. Replaced all plugs + all coils no effect. additional research found known flaw in earlier years ref: service bulletin and extended warranty (X56) - 3.6L Left Cylinder Head - Select 2011 -2013 Vehicle. Called car manufacturer they referred to dealer saying warranty not extended for 15 year. Dealer states still known issue but cant help roughly 3800 out of pocket to fix. or we can contact FCA to beg them to fix. FCA referred back to dealer. You are my next step.

- Trexlertown, PA, USA

problem #106

Sep 282021

Journey

  • miles
In 2/2021 After having dealership replace thermostat and front brakes/rotors, I got my car back and then the same day the ABS, Traction control and ABS lights were on the dash, so I returned to dealership, resulting in full corrosion on the wiring harness repair from water leakage and anti lock brake module replacement. Now in late Sept (less than 3000 miles later) the ABS, traction control and Service AWD light on the dash AGAIN and dealership said it niw needs ABS sensor replaced, the module had water in the ABS module. This is a safety issue with disables ABS and ESC disabled. This appears to be related to other similar complaints and Chrysler recall R61 for 2015 Dodge Journeys, but not showing up for my VIN.

- Shelby Township, MI, USA

problem #105

Aug 262021

Journey

  • miles
While driving the steering wheel locked up and the brakes stopped working, the engine was still running. Breaks were extremely hard to press and was not able to turn the steering wheel at all. Was able to coast to a stop and place the car in park. Once I stopped I placed the car in park, turned off the car and restarted it and worked fine.

- Haslet Tx, TX, USA

problem #104

Aug 022021

Journey

  • miles
I noticed that my heater hose looked like it had some crusted coolant around the Tee joint. I looked closer and realized that the Tee joint appeared to be cracked on both bottom left and right side of the joint. I literally just grabbed it and it fell apart. I started to do my research and this happend to be a common problem that owners of dodge journeys are having because the factory Tee joint is made of plastic and is not made to with stand the heat. I went to an Auto Parts store and was informed that this part has not been released for aftermarket sale. So I called the dodge dealership and was told that I can not just buy the Tee joint. I have to buy the entire assembly with is around $200. I researched how much it would cost for part and labor if I didn't change it my self and that would cost $600. This is a Factory issuse so it should not be on the buyer's to have to change this part. It is a safety issuse because I have read that when people have had this issue while driving in the past that the car started overheating out of nowhere and clouds of white smoke poured out of the engine. This could obstruct the drivers view and cause a crash.

- Sulphur, LA, USA

problem #103

Apr 052021

Journey

  • miles
Oil filter adapter housing is leaking. We have been told by dealership, this is a nationwide issue and the part is on back order for up to 4 months or longer. And was told by dealership vehicle cannot be driven.

- Antioch, IL, USA

problem #102

Mar 252021

Journey

  • 130,479 miles
Vehicle keeps stalling out while driving in motion...lights that have been on since I purchased the car from auto liquidators ABS light, engine light and another light I don't know how to explain. Sometimes it restarts sometimes it doesn't.

- Dallas, TX, USA

problem #101

Jan 052021

Journey

  • 98,000 miles
Had not started the vehicle for 1 week. With fob in hand I opened the door. With door open I put my foot on the brake (it did not compress), then pushed the start button. The dash flashed on and off saying fob not detected. Tried pushing fob, tried starting car again. Then a loud clicking began at the front of the vehicle in the motor area. The dash flashing stopped and all screens were black. No power to vehicle at all, door locks did not work. Opened hood to see where clicking was coming from, but could not detect. Tried remote start and traditional start as well. Nothing works. Engine clicking finally stopped after about 10-15 minutes. Car has to be opened with the key and will still not start.

- Boise, ID, USA

problem #100

Aug 082020

Journey

  • miles
I have 94,000 miles and transmission is slipping

- Burlington, IA, USA

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