10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
33,181 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #9

Aug 252017

Journey

  • 13,000 miles
I was driving on the highway, at about 60mph, was slowly the car down because I was going to be making a right turn. Out of nowhere my steering wheel started to lock up, as did the brakes. I had no control of my car. My car came to a stop by itself and I did not have control of it again until I turned it off and restarted it. I was almost in a very serious accident

- Taft, CA, USA

problem #8

May 102017

Journey

  • 16,300 miles
When turning the steering wheel right or left while trying to park it makes a whining noise

- Woolwich Twp, NJ, USA

problem #7

Nov 262015

Journey 4-cyl

  • miles
The vehicle was in an accident on November 26, 2015. The steering wheel was shaking uncontrollably. This has been an issue since purchase. The braking was not accurate. The car would lose steering functionality along with braking capacity and has become hazardous while driving. On November, 26th, 2015, an accident occurred due to the malfunction of this vehicle. At this time, the parts to replace the malfunctioned parts were not available. I have received 2 recall notices for my brand new truck. My 2 year old daughter and I were injured in this accident.

- Philadelphia, PA, USA

problem #6

Sep 022016

Journey

  • 6,000 miles
The contact owns a 2016 Dodge Journey. While approaching a stop light, the steering column locked without warning. In addition, the accelerator pedal was applied and failed to accelerate. The contact had to turn the vehicle off to reset the computer. The dealer test drove the vehicle, but could not duplicate the failure. The dealer cleared a code concerning the power train control module and provided no repair solution. The manufacturer was notified. The approximate failure mileage was 6,000.

- Pensacola, FL, USA

problem #5

Aug 132016

Journey

  • 19,800 miles
The car stalled out with no warning on the highway. Luckily I was going slow because I was going on an off ramp to get onto the highway. The car siezed up completely I had no control I barely was able to limp it into a parking lot. I was lucky. The car restarted with no problems after that. I took it to the dealer and they spent 3 full days diagnosing the problem. They found nothing. I looked online and there are similiar complaints about this vehicle. And the same thing is said over and over again.........nothing is known about the problem thus nothing can be done about the problem. Meanwhile I am stuck driving a car that could at any time do the same thing again. It is like playing russian roulette. I do not want to drive this car again I do not want this car anymore.

- Edison, NJ, USA

problem #4

Jul 142016

Journey

  • miles
I bought this car with 11 miles on it. A couple weeks ago I was going about 30 mph and I stopped at a 4 way stop. I did a complete stop the engine turned off the steering wheel locked and I was stuck in the intersection luckily I didn't get hit. I had to put it back in park and it turned on. Scary situation. Today I attenpted to turn on the ignition and it just turned and turned for 30 seconds and car didn't start. I turned it off and tried again the car started but check engine light is on still don't know what's wrong will take to dealer asap

- Las Vegas, NV, USA

problem #3

Jun 192016

Journey

  • 4,200 miles
Vehicle stalls randomly while decellerating, braking, stopped or driving. All electrical components remain operational (A/C. radio, gauges, etc.) but braking and steering become difficult. You must come to a stop, park and restart the vehicle. This has happened three times now, twice to myself and once to my wife. Two dealerships have found no issue so nothing can be done. I am at the end of my options and fear for the safety of my family. Please advise me of my options before one of us is hurt or worse.

- Phoenix, AZ, USA

problem #2

Jun 282016

Journey 4-cyl

  • 5,850 miles
I had 2016 Dodge Journey bought from superstition Dodge in mesa Arizona. The engine shuts off by itself while braking and one time while driving. When engine shuts off the car looses power steering and brakes. This could cause fetal accident and may be death. I contacted Dodge tempe Arizona. I went to them after it happen first time and they said no error code and it could be a glitch!! then when it happen for second and third time and I was about to make an accident, I contacted them again and contacted Dodge company. They open a case # 29588743. And tempe Dodge took again for over a week and they were not able to find the root cause. They want to give me the car back and I am afraid about my family safety and people and cars in the street. I contacted Dodge again and the case manager name is [xxx]. she said there nothing she can do and she wants to close the case. They do not care and they want to give the car back to me knowingly that the car could have an accident again if the engine shuts off and the car fail to brake and steer. What happen is when driving, sometimes "3 times" when brake "2 times" or when slowing while running "1 time" the engine shuts off and the ignition button still shows run and ac is still working on the battery. When engine shuts off no brakes so car keeps moving and steering is very hard to control because of loss of power. It is life threatening and could cause death to pedestrians and or passengers. Please help, I do not want my family to get injured or die and I do not want people in the street to get injured or die. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tempe, AZ, USA

problem #1

Apr 292016

Journey

  • 4,000 miles
While driving my 2016 Dodge Journey 12mph, the car jerked to the left causing me to hit a cement light pole. I was in a roundabout turning to bring my child to school when this happened. No injuries.

- Windermere, FL, USA