10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
25,586 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #15

Nov 162019

Journey

  • 57,000 miles
There have been several occasions where my headlights and tail lights have went out while I was driving and I got pulled over the other night for no headlights or tail lights for it being a hazard. I work night shifts and I need my headlights and tail lights unless I am in a dimly light area and I dont know of they are on or not and I dont get no warning of when they are off. That is why im filing this complaint.

- Muskegon, MI, USA

problem #14

Oct 272019

Journey

  • 21,000 miles
The contact owns a 2017 Dodge Journey. When attempting to start the vehicle, the vehicle would not crank; however, the electrical components were operable. The contact mentioned that the vehicle would not start unless it was jumpstarted. The vehicle was taken to atlanta West Chrysler Dodge Jeep Ram (1251 thornton rd, lithia springs, ga 30122, (770) 942-1102), but the cause of the failure could not be determined. The failure continued and the vehicle was taken back to the same dealer. The contact was informed that the battery failed two out of the three times it was tested. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was 21,000.

- Marietta, GA, USA

problem #13

Nov 142019

Journey

  • 51,000 miles
My wife went to start the Journey, car won't start brakes won't press down all I hear is clicking sound like the car wants to start but won't, look for help online what I get is that it's a security issue that has the car locked tried to over ride by disconnecting the positive cable to reset but nothing, I understand that this is a common problem with Dodge vehicles

- Kissimmee, FL, USA

problem #12

Sep 112019

Journey

  • 35,000 miles
There bag light has come on at about 35,000 miles and has not went off. The A/C and heat keeps coming on whenever it wants no matter how many times I turn it off I have went up to Dodge multiple times and nothing has happened as I am over the 30,000 miles and to be charged 200 just to see what the problem is and then charge me even to fix it is ridiculous. The airbag light came on while I was driving and I pulled over and turned the car and turned it back on and it was still

- Dallas, TX, USA

problem #11

Oct 162019

Journey

  • 53 miles
Vehicle randomly started flashing messages on screen, wind shield wipers turned on, all lights on dash were going on and off, engine failed and breaks quit working completely, turn signals and horn also started going off. All indications that computer lost connection with vehicle temporarily. There has also been another issue since the vehicle was purchased new in 2016 where during sharp turns the front tires makes a very loud grinding noise. We were told by the dealer they couldn't find what was wrong and to wait for recall. Where is the recall? vehicle was stationary and in motion with the computer issue. Vehicle was in motion with steering issue.

- Chillicothe, OH, USA

problem #10

Sep 012018

Journey

  • 3,600 miles
The contact owns a 2017 Dodge Journey. While driving 70-75 mph with the cruise control engaged, the vehicle slowed down to 35 mph. The vehicle was restarted and resumed normal operation. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The contact stated that the failure was similar to what was listed in NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The failure mileage was 3,600.

- Sheffield Lake, OH, USA

problem #9

Aug 292019

Journey

  • 41,000 miles
The contact owns a 2017 Dodge Journey. While driving 30 mph, the steering seized without warning. The brake pedal was depressed, but the vehicle failed to respond and stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to earnhardt Chrysler Dodge Jeep Ram (located at 1521 E drivers way, gilbert, AZ 85297, (480) 926-4000) where it was diagnosed that the map sensor needed to be replaced. The vehicle was repaired; however, the failure recurred several times. The manufacturer was notified. The approximate failure mileage was 41,000.

- Gilbert, AZ, USA

problem #8

Jul 222019

Journey

  • 32,500 miles
My air keeps coming back on, not matter how many times that I turn it off. It comes back on by itself. The transmission slips and jerks on the back roads, highway and interstate. My husband has called jim cogdill Dodge and keeps getting the run around about the situations. The air is an electrical issue which can cause a fire if left like it is. I was told by the salesman that he would get back to me in a couple of days. That is not professional and is very dangerous for everyone in my vehicle.

- Strawberry Plains, TN, USA

problem #7

Jun 302019

Journey

  • 20,500 miles
I had my Journey parked in the driveway, grabbed my purse and my daughter and, headed out to run errands. I drove to my destination, turned off the car and went to lock it from the outside door handle. There were no beeps and the doors wouldn't lock. I checked my purse and the entire inside of the car, no key fobs were found. I got in the car and it started up again. Afraid to leave the car in the parking lot, I called my husband who confirmed that both my set of car keys and his set of car keys were at home on the key hook. I'm extremely puzzled as to how my car started without the key fob, let me drive it without warning me there was no key fob in the car, and then let me restart it several times without the key fob. We just purchased this car used a month ago, and the sales person gave us both key fobs. I tore the car apart, glove box, center console under seats, everywhere and no other key fob has been found. My husband brought me my car keys and I stood 20 feet away and the car still started without the fob in the car.

- Garden City, MI, USA

problem #6

May 302019

Journey

  • 15,000 miles
The steering locks up like it's power steering but it's not I lose all control of acceleration the only way to regain control is to put the car in park turn it off turn it back on sometimes it doesn't want to start right back up this has happened four times while my kids are in the car and while in motion and the dealership can't find anything wrong with it all they do is update the computer.

- Dunnellon, FL, USA

problem #5

Dec 272018

Journey

  • 26,042 miles
Went to get in car didn't open, had to use the key, tried to start the car it didn't, had to use the key, put the car in reverse as we were backing up and all of the sudden the car went forward and ran into a concrete pillar in a parking garage, the car was parked

- Louisville, KY, USA

problem #4

May 102018

Journey

  • 26,800 miles
Vehicle makes a ticking noise while playing the radio and or driving on the freeway and going over 60 mph. There is also loud banging noise on the driver side passenger seat as if air or something is hitting the vehicle. Tired don't hold pressure and driving at times seems uneven or off track as well.

- Moreno Valley, CA, USA

problem #3

Nov 202017

Journey

  • miles
The contact owns a 2017 Dodge Journey. The contact stated that there was a delay when the push to star function was used. Also, there was an issue with the brakes when the brake pedal was depressed, and the cruise control failed to function. The contact received notification of NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The dealer (goldy Chrysler Dodge Jeep Ram, 187 kinetic dr., huntington, wv 25701) stated that they would schedule an appointment for the recall repair on June 27, 2018. The manufacturer was notified. The failure mileage was not available.

- Huntington, WV, USA

problem #2

May 252018

Journey

  • miles
Sitting or driving ac not cooling sitting or driving gas level drastically dropping to zero then spike mte, taken to dealership multiple times and not duplicated. Drove this morning and mte spiked and zeroed out again while driving. Transmission shifting hard and grinding noises overall electrical issues based on dealership explanation and issues could not be duplicated. Car still experiencing issues of the following even after update per dealership: Transmission fuel electrical air conditioning ongoing issues, no resoution

- Fruit Cove, FL, USA

problem #1

Apr 052018

Journey

  • 4,000 miles
The contact owns a 2017 Dodge Journey. While driving at an unknown speed, the vehicle's bluetooth failed to operate correctly. Upon reaching his destination, the contact parked, turned off, and exited the vehicle. Upon returning to the vehicle several hours later, it failed to start. The contact stated that the vehicle had to be restarted using battery booster cables. The contact mentioned that the failure recurred three weeks later. The vehicle was taken to sterling heights Dodge (40111 van dyke ave, sterling heights, mi 48313), but the failure could not be duplicated. The contact was informed that the dealer was aware of the failure, which was due to the manufacturer receiving defective batteries from china. The vehicle was not repaired. The manufacturer stated that they could not assist because the dealer could not duplicate the failure. The failure mileage was 4,000.

- Frazier, MI, USA