8.7

pretty bad
Typical Repair Cost:
$540
Average Mileage:
88,450 miles
Total Complaints:
225 complaints

Most common solutions:

  1. dodge should make this a major recall (84 reports)
  2. recall & replace at no cost to owner (74 reports)
  3. not sure (31 reports)
  4. replace dashboard (27 reports)
  5. recall defective dash (4 reports)
  6. never buy another dodge (3 reports)
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This problem may be covered under warranty. Ask your Dodge dealer.

problem #225

Nov 152017

Ram 1500 SLT V8

  • Automatic transmission
  • 180,000 miles

I own other vehicles that are even older and not a single one has dash problems only this truck.

- Ray K., Crawfordville, FL, US

problem #224

Aug 152004

Ram 1500 SLT Laramie Off Road 5.9L V8 360

  • Automatic transmission
  • 32,000 miles

Lost all respect for Sam Elliott and his Ram Tough commercials. 2000 Dodge Ram 1500, SLT Off Road Quad Cab 4 x 4, Babied, Bought new off show room floor, Go to town truck. Only 4 years old and dash began cracking. Now in dozen pieces as well as Instrument bezel cracking. Garage kept and utilized sun shade visor across window when not in garage with window cracked to ovoid inside heat build up. Was so proud of this truck for was my first 4 x 4 bought new. Have had Ford and Chevy, bought used and drove for as much as 20 years and No Cracked dashes. Babied Ram 1500 dash should last more than 4 years. Sure, I know, After Market at LMC truck and I have the experience to replace and probably will soon for after 14 years of looking at that dash and feeling the pain all over again, pretty much sick of it. Truck now only has 130,000. Only satisfaction with keep the piece of crap dash is gives me the opportunity to bash ever passenger in the truck when the conversations about my clean good looking truck with the all busted up dash comes up. Believe me, I see to it that the conversation comes up. Love bashing Sam Elliott's "Ram Tough" bs.

- Bill B., Little Rock, US

problem #223

Feb 032008

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 101,000 miles

Dodge is aware of this issue and they want to continue to unite it. It’s going to take a death for them to finally open their eyes and see what kind of a hazard this really is.

- Josh P., Frankfort, US

problem #222

Jan 012005

Ram 1500 5.7L V8

  • Automatic transmission
  • 15,000 miles

A BUNCH OF BULLSHIT...!!! I DON'T WANT TO GIVE ANYMORE DETAIL.

- DANIEL LEE I., Tulsa, OK, US

problem #221

Nov 192015

Ram 1500 5.2L

  • Automatic transmission
  • 206,355 miles

Dash has cracks all over and in time it cracked off leaving holes. I then used duck tape to cover the holes. Now with more cracking the defrost area to clear the inside windows is not working properly. Also the adjust to flow heat and deforest does not work correctly. The cost to replace $600.

In time I must save this money and get my dash replaced because I'm afraid of an accident which in turn could cause parts of the dash to hit me in the face before the air bag is opened.

I firmly believe this is a manufacturing problem and if a sample of the dash was test they may find out that the plastic was incorrectly made causing the dash to crack and come apart.

- tommy775, Dubuque, US

problem #220

May 132008

Ram 1500 5.7L V8

  • Automatic transmission
  • 80,000 miles

I, like the other owners, only had my truck for a few years. I have had a dash cover on it, since I had it. I really never payed much attention to the dash ,until one day I heard a loud cracking noise . I removed my dash cover, and there was a large hole in my dash ,and the piece fell into the hole. I too have had no luck with DODGE, and I too think there should be a recall to replace this problem ,since I already paid for my truck in good faith to them . Come on DODGE.....make it right for all of us who drive Dodge...

J.ELGIN SANTA FE ,TEXAS

- jackelgin, Santa Fe, TX, US

problem #219

Sep 262011

Ram 1500 Laredo

  • Automatic transmission
  • 115,000 miles

Tired of seeing every 2000 Dodge Ram on the road with a cracked dash to include mine.

- Eric B., Midland, GA, US

problem #218

Apr 132016

Ram 1500 5.2L

  • Manual transmission
  • 66,500 miles

The dashboard cracked in 2015 and finally broke into pieces this week, to my disbelief. I will find an OEM replacement and do the work myself, as I want to keep my truck in working order. I have never had a dashboard fall to pieces before, and will probably keep the truck running for as long as the power train holds up, but I will never buy a Dodge truck again.

The paint is now failing after 15 years, as the clear coat disintegrates and leaves a scarred mess. This is being treated as normal by body shops, but not by me. A repaint will be required, and I will never get the finish done correctly without paying big bucks.

- wayneklingstedt, Concord, CA, US

problem #217

Mar 132016

Ram 1500 SLT 5.2L V8

  • Automatic transmission
  • 164,000 miles

Dashboard starting falling apart, messing with electrical components in the dashboard. Eventually had to break all the dashboard pieces and clean the underneath of the dashboard. Put a dashcover on, no cracks.

- brittonheaps, Santaquin, UT, US

problem #216

Mar 192005

Ram 1500 Sport 5.9L V8

  • Automatic transmission
  • 25,000 miles

Initially, I was thrilled when I purchased my 2000 Dodge Ram 1500 Sport, that is, until the dash started cracking. Those cracks evolved into huge pieces completely falling out. I took my truck to Huffines Dodge in Lewisville, TX to find some remedy to my problem, but was informed that it was MY problem and that they could do nothing about it, other than SELL me the same sub-standard, shoddy, faulty dash at the cost of about $600.00, and that would be with ME installing it, not them!

The more I have researched for a solution to this, the more I have learned what a HUGE epidemic this is with Ram trucks manufactured from 1996 to 2003, with TENS OF THOUSANDS of complaints for this same problem. I have also learned through my investigating, that the after market dash caps that are sold to resolve this problem are virtually ineffective and appear as the "band aid" that they truly are. It is shameful that Dodge will not take responsibility for this by doing what is ethically and morally right, which would be to replace the dash at no charge to the owner of the vehicle. It's obvious that DODGE chooses to leave their millions of faithful customers holding the proverbial bag, and choosing to continually manufacture and sell cheap, poorly made parts and vehicles with the OUTRIGHT LIE of Dodge being the vehicle with the best resale value!

The fact is, that this problem has drastically reduced the resale value of my truck, and snow cones will be sold in hell before I ever purchase another Dodge vehicle. I hope that the people who read this complaint, and the hundreds of other complaints about DODGE VEHICLES, will consider the contents of our message(s), and NOT throw their hard-earned AMERICAN cash away on FOREIGN-MADE DODGE VEHICLES AND PARTS.

- allamericancj, Lake Dallas, TX, US

problem #215

Jun 012005

Ram 1500 5.2L

  • Automatic transmission
  • 85,000 miles

This is a problem I have never came across before. It started after 4 or 5 years of owning the truck. It has become steadily worse as time progresses. When I took the dash out for a heater core replacement it literally fell apart, broke into pieces. At the time I needed to get the truck up and running and had to glue the thing back together using aluminum sheet metal as the under backing to keep it together. This is not fair and will keep me from buying another Dodge unless Chrysler buys and installs a new dash in my truck.

Very disappointed in Dodge for pawning off this exceedingly cheep dashboard.

- johnintalife, Saint David, AZ, US

problem #214

Nov 042014

Ram 1500 5.9L

  • Automatic transmission
  • 156,000 miles

I feel awful every time that i get into my Dodge Ram and see the cracks that have spread though out my dash. The crack and some areas have even developed into holes where you can see straight through the plastic molding. What really hurts the most is knowing that i have nothing to do with the destruction of this disastrous habit that spreads like a plastic rash. Yes sir I have tried to hide the lines of longitude that map out my degree of uncertainty every time an admirer asks me what happen to my truck i make a blank face and twiddle my thumbs and leave them with a non verbal expression like i don't see the elephant on my couch. However many of my fellow men and women that drive the Dodge Ram gripe with bright lights should be able to see my plight that i wear and tear Does Dodge Chysler care or do they wear the a mask whenever someone ask for a ride in my truck i'm not sure how they perceive me after they get in my Dodge in see my plastic rash that spread through out my dash.

- georjah, SPANAWAY, WA, US

problem #213

Apr 022014

Ram 1500 5.9L V8

  • Automatic transmission
  • 170,000 miles

while I was driving the dashboard exploded and fell to pieces. I almost had an accident, the radio, ashtray, controls and everything fell on my foot and the floor. The truck drives good but I can't drive under these unsafe conditions & no way to fix without buying a whole new dash. dodge will not replace the dash. they said it is normal wear and tear.

- johnson5181, Port Arthur, TX, US

problem #212

Aug 282012

Ram 1500 Sport 5.9L V8

  • Automatic transmission
  • 160,245 miles

The dash has disintegrated. It started with plastic forming dust, then loosing its luster, to cracking, and now pieces have fallen into the firewall area. I covered up the ugliness with a cover but the cover is collapsing due to the continued disintegration of the dash. The bezel cover came off last week as the tabs and plastic the tabs are fixed to have broken time after time to the point I can't mount the bezel. This is ridiculous. I've never seen such junk.

Originally I thought it was me but I see that others with a Dodge P/U are having the same issues. This is my third Dodge Ram 1984, 1993 and now this 2000. I NEVER had these issues with the 84 or 93. What is going on with Dodge? Please help as I do not know what to do next with the exception of replacing the entire dash and bezel.

- James W., Palm Bay, FL, US

problem #211

Dec 262014

Ram 1500 Laramie 5.2L

  • Automatic transmission
  • 129,301 miles

Wow hard to believe that Dodge can allow a defect and not take ownership...Time for a class action suit.

- Patrick W., Zion, IL, US

problem #210

Apr 192005

Ram 1500 SLS 5.9L V8

  • Automatic transmission
  • 65,000 miles

I contacted Dodge and they told me I was out of warranty. I agree, but I Googled the problem and found out that the problem is widespread. I have owned a Dodge (5 of them) for years, but I will not buy another car from Dodge.

- Kim M., Sarasota, FL, US

problem #209

Jun 012014

Ram 1500

  • Automatic transmission
  • 96,000 miles

I cannot believe that a few months after having my truck, which was very low miles even though used, my dashboard started literally falling off. I tried to reattach it but the clips were not even there. It was not long before the dash was cracking and falling down when I drove. Don't think that is dangerous? Try hauling horses in bad weather because you are counting on your 4WD and the dash falls towards you when you are driving.

My son ended up just pulling it completely out because it was a safety issue. He then searched extensively in junk yards and all of the dashes were either gone or cracked to pieces. Needless to say, without the dash there are no controls for the air or heat (direction/close/etc), so that is a fail. Of course now multiple electrical things are happening so ??? This is a safety issue, not a cosmetic one.

- Christine C., Darlington, MD, US

problem #208

Oct 242009

Ram 1500 Magnum V8 5.9L V8

  • Automatic transmission
  • 88,439 miles

This is really a bad problem that should have been for caught before these vehicles went out to the consumers. The materials used to make the dash board must have been substandard or untested by the manufactor. I hope that this problem can be resolved by replacement at a local dealer with no cost to the owner. I really like my Ram because it is a reliable truck. The problem went from little cracks to total destruction, causing vibrating sounds across the whole dash. If not already, there should be a recall for all existing defects of this nature. This is not an exaggeration, it's a real problem.

- Willie S., Chase City, VA, US

problem #207

Sep 232013

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 150,000 miles

This has affected thousands of Dodge trucks. It is a known problem, and Dodge is doing nothing to address the issue. Other people report that this is costing anywhere from $3XX for an aftermarket dash they install themselves to $1XXX to get an OE replaced by the dealership (which is likely to crack again due to sub-standard manufacturing processes.)

It is unacceptable that such a reliable and trustworthy brand to be treating its customers this way. Not only is this a cosmetic defect, the plastic shards can cause wiring issues by fatiguing the insulation on under-dash components, or be blown through the air vents - hitting passengers and potentially causing injury to eyes or accidents.

- jsharp629, Auburn Hills, MI, US

problem #206

Apr 152006

Ram 1500 5.9L V8

  • Automatic transmission
  • 87,000 miles

Dashboard cracked, finally cracks ran together and pieces fell out.The trim piece around air vents, ac controls cracked and now it seems like since the outer surface is gone the main structure that these pieces connect to has cracked and pieces fell off. So now basically I have to have all new parts, this should be a recall because everyone I've seen have same problems.

- Jimmy M., Ashland, AL, US

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