8.1

pretty bad

Typical Repair Cost:

$977.00

Average Mileage:

76,288 miles

Total Complaints:

326 complaints

Most common solutions:

  1. dodge should have recalled (213 reports)
  2. not sure (52 reports)
  3. replace dashboard (46 reports)
  4. class action lawsuit against Dodge for inferior dashboards (9 reports)
  5. company recall (3 reports)
  6. bought an aftermarket dash replacement (1 reports)
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problem #326

2008Mar 01

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 70,000 miles

Dodge should have recalled along time ago due to this has been happening since 1997.

fdiaz3005

Port Charlotte, FL, USA

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problem #325

2012Apr 01

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 80,000 miles

Dodge should have addressed this issue long ago. It is very annoying and adversely affects the resale value of my truck. Replacement dash from Mopar appears to be the exact same material and construction which will only be a short term solution and likely have the same defect.

Jeffrey M.

Arlington, TX, USA

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problem #324

2010Aug 12

Ram 1500 RamQuadCab 4.7L

  • Automatic transmission
  • 90,000 miles

I cannot believe how many people have this same issue!!! I cannot even sell my Truck because who wants to buy a vehicle with a cracked dashbord....cracked in 20 places!!! Parts falling in the vents, etc, just like other shave written!!
I had 4 potential buyers all turn me down because of the cracked dash.
This has got to be a major Hazard...sharp points, parts falling into vents, and I wonder if the airt bags even will work! This should be a recall for sure.

dodgedisappointed

Corona, CA, USA

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problem #323

2010Aug 12

Ram 1500 LS 4.7L

  • Automatic transmission
  • 30,000 miles

Called Chrysler and it was a waste of my time...the guy made me feel stupid. "Its a 10 year old truck what do you want me to do about it?" That's what he said. He said they are only a known issue if its on their website. This is why the car industry is where it is...no one to stand behind their product. I have found thousands of complaints online, but according to Chrysler "Elvis is still alive so how can you believe what you read?" That was the other comment he made to me. I just want it fixed...$1600 for parts alone through Chrysler what a joke.

bunten

Plainfield, IN, USA

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problem #322

2011Jul 23

Ram 1500 Quad Cab

  • Automatic transmission
  • 85,000 miles

As with the rest of the victims of this issue, my dashboard began cracking sponteneously when it was about 9 years old. I realize the truck isn't new, but this is a known defect and is not an issue with other auto makers. Apparently Dodge wants nothing to do with rectifying the issue. This is a real shame. I've been pretty happy with the performance and reliability of my Dodge truck for years, but this issue and Dodge's lack of willingness to correct it will send me to another make when I'm ready for a new one.

Russell N.

San Diego, CA, USA

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problem #321

2010Aug 01

Ram 1500 5.9L

  • Automatic transmission
  • 80,000 miles

click to see larger images

cracks in dashboard cracks in dashboard

This dash issue is ridiculous. I have never seen such a poor quality issue before. Pieces of the dash are falling into the ductwork.

Update from Feb 20, 2012: I got tired of this issue so I found an aftermarket dash replacement (not a dash cover) from these guys for ~$630 shipped:

http://www.sandkindustries.com/DASH.html

It was a good fit and I didn't have to mod too much. I would also recommend getting a Chilton's book to help with the old dash dis-assembly. Keep in mind that you will have to break your old dash apart to get it out, so wear gloves and eye protection. The total replacement took about 6 hours.

Dan T.

Orange, CA, USA

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problem #320

2011Aug 08

Ram 1500

  • Manual transmission
  • 36,712 miles

I'm a Dodge man and not so sure this issue will change my mind, but i've yet to address to monetary issue with this repair. My 2002 Dodge quad cab with 36,700 miles, now feels like a junker, the dash board split in half and a large chunk fell in. Looks like crap on a vehicle that has been babied more than my kids.. seems as though this is going to cost me a pretty penny due to an obvious oversight by Dodge. Very disappointed with the number of like complaints on this issue, I really thought this was a freak incident until I began to inquire about it.

achristian

Princeton, WV, USA

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problem #319

2008Aug 01

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 70,000 miles

Until I found this site, I had no clue that this was occurring on other Dodge owner's trucks. Dodge should have sent me a notice and taken care of this problem. I now wonder how many others are having the same issue and thinking is was something caused by weather or something else besides just poor molding issues.

andrewtexas

San Antonio, Texas, USA

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problem #318

2004Nov 16

Ram 1500 XLS 4.7L

  • Automatic transmission
  • 30,186 miles

Had read up on trucks before purchasing; Dodge 1500 seemed best rated for my needs. Loved the truck overall, but the dash cracked all over and the clip for the sunglasses compartment snapped off with little use. Quality of the plastic was definitely inferior. Dodge had to be aware of this-should have been a recall item.

sblagburn

Balch Springs, TX, USA

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problem #317

2007May 00

Ram 1500 XLT 4.7L

  • Automatic transmission
  • 65,000 miles

This problem is the same as everyone elses, who bought a Dodge truck, cheap-ass manufacturing , and piss poor materials. My truck is parked mostly under a tree, and usually has a sun shield over the dash at other times, this did not stop dash from breaking apart in numerous places, also the window control switches fell out, and the lower dash cup holders fell apart. After getting a lot of flack about not buying American, i purchased the Dodge, only to find out it was built in Mexico, never again.

reecespiece

Cherry Hill, NJ, USA

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problem #316

2009Oct 15

Ram 1500 Sport 4.7L

  • Automatic transmission
  • 135,000 miles

The dash is disintegrating, falling apart and is becoming a hazard, parts falling down under the dash effecting wiring. even after putting a cover on it.

bkilby

Bentonville, AR, USA

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problem #315

2011Aug 02

Ram 1500

  • Automatic transmission
  • 130,000 miles

The dash in this truck is terrible..Cracked all over..Very Cheap!

fessler

New Braunfels, Texas, USA

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problem #314

2010May 03

Ram 1500 SLT 4x4 5.9L V8

  • Automatic transmission
  • 129,000 miles

I did not realize how wide spread this problem was, but I do agree that this is a dangerous problem. The edges on those cracks are sharp and poses a dangerous to any passenger riding with me in my truck. Dodge should take responsibility for this problem and address it very quicky.

Basil B.

Perris, California, USA

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problem #313

2010Jul 01

Ram 1500 4.7L

  • Automatic transmission
  • 188,000 miles

Obviously, this is a major problem but typical of how Dodge is handling the problem. Aside from the aesthetics, if there is ever an incident where the cracked, plastic dash causes an injury, Dodge will find itself in a lawsuit over a defect it hasn't addressed. Agree that this should be recalled.

prod1816

San Antonio, TX, USA

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problem #312

2011Jun 19

Ram 1500 SLT 5.7L V8

  • Automatic transmission
  • 101,500 miles

This really sucks, I love my truck and paid lots of money when new. Dash has a hole the size of a baseball next to the passenger air vent. It rattles when driving, it drives me crazy, man at dealership just laughed and told me that it would cost around $600.00 to have it repaired. He also told me that just about every 2002 ram 1500 truck has this problem. Dodge should step up and make things right, this is ridiculous.

jeffnorth carolina

Clinton, North CArolina, USA

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problem #311

2005Jul 05

Ram 1500 LX

  • Automatic transmission
  • 102,760 miles

2002 dodge ram 1500 cracked dash needs to be recalled. I cant afford to get it fixed I am affraid the wires are going to get to hot in this heat and catch on fire !!!

mall

Gaffney, SC, USA

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problem #310

2009Jul 01

Ram 1500 SLT

  • Automatic transmission
  • 80,000 miles

This is absolutely ridiculous. The cracks started showing up small and almost unnoticeable. Then I noticed there were cracks ALL OVER the dashboard. Next my vents and speaker covers have all but completely caved in. Now my AC doesn't work after it has only even turned on when the control is all the way on high for 2 years, however the fan blew at whatever speed it wanted. Because of the Florida sun? TOO BAD I HAVE A DASH COVER ON IT! All Dodge has to do is admit they made a mistake and recall it. This is my first vehicle I've ever had, and I've always taken exceptional care of it. Dodge-you will NEVER get another CENT of my hard earned money.

Carly G.

Lakeland, FL, USA

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problem #309

2011Oct 15

Ram 1500 4.7L V8

  • Automatic transmission
  • 142,000 miles

The Dodge dashboard is due to poor molding problems; I am in the plastics industry and can honestly say the material used was good material. Chrysler chose the cheap route to take on the mold building and design, and (i'm sure) ignored technical advice given about ribbing (strength) and thickness (also strength). Once again not only done wrong, done wrong intentionally to save a few dollars. The amount of material saved, with the crappy mold design used, saved Dodge approx $1.50 - $3.00 per dashboard, based on market costs of the particular type of plastic, as of 11/14/2011.

Way to go Chrysler, another poor job done intentionally. I am switching to another “American Made Truck” once this one is finished falling apart.

(All of the above, obviously is in my opinion, I don’t want those jerks coming after me for liability)

Kyle A.

Austin, TX, USA

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problem #308

2011Jul 20

Ram 1500 4.7L

  • Automatic transmission
  • 74,500 miles

After seeing how many complaints there were about this problem. I would like to know how to get it fixed...cheaply!
I see several people have contacted Dodge directly about the problem. Some have gotten resolution and some haven't. I would like to know who to contact at Dodge, a website to go to, or anything that will help me fix this problem before it gets worse.

cardessi

Plano, TX, USA

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problem #307

2011Jul 15

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 117,402 miles

VERY PISSED OFF, NEVER HAD A VEHICLE WHERE THE DASHBOARD CRACKED. SEEMS TO ME THIS SHOULD NEVER HAPPEN IF QUALTY METERALS WERE USED, NOW ADAYS EVERTHING IS MADE CHEAP,AS LONG AS THE MANUFACTURES GET THERE PROFIT

gunsmith

Saint Albans, WV, USA

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problem #306

2010Nov 09

Ram 1500 ST 4.2L

  • Manual transmission
  • 132,000 miles

With the number of Dashes that are being reported across various websites, there should be something done. People spend hard earned money on these vehicles and the defective product is a costly one for consumers to fix if done correctly and not just covered up! Step up Dodge

zinktx

Bangs, TX, USA

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problem #305

2004Jun 14

Ram 1500 V8

  • Automatic transmission
  • 40,000 miles

I have had my dashboard starting to crack after I had my 2002 Dodge Ram 1500 for about 2 years, first it was just a hairline crack in the middle of the dash up by the lower part of the window, then over time it started new cracks and now I have at least 7. They are all running vertical and have gone over towards the instrument panel and almost the the glove box. I called Chrysler Corp. this morning and talked to Alex, with the "Ram specialty team" basically they are not going to do anything. When I said " there are several hundreds of complaints on the internet " he said " just because something is posted on the internet does not necessarily make it true" his other statement to me was" that at some point the owner needs to take responsibility of their vehicle." I then called the dealership where I purchased the truck and asked to speak to the manager, his name is Darren with Maxwell Dodge in Austin, Tex. he said if the corporation cannot do anything his hands are tied. He then ask how much I had brought my truck in to them to have it serviced, I stated that I had not brought it in. He said if I was a "loyal" customer, then maybe he could call Chrysler and maybe they could help out in some way. I wanted to try and see if Chrysler/ Dodge would do the right thing, I now know they do not care about customer service, so my next recourse is to call KXAN in Austin and ask if they would do an investigation on the problem and news report. Someone needs to make us some bumper stickers with the truth about this problem so everyone can see how Dodge treats customers.

Peggy L.

Cedar Park, Texas, USA

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problem #304

2009Sep 08

Ram 1500 4.7L V8

  • Automatic transmission
  • 83,000 miles

Started with a small crack, in the center up at the windshield. Eventually spider webbed out to several cracks. Just recently, an entire defrost vent grill collapsed - half of it going down into the defrost duct. Starting reading on how to replace, found out its been a big problem for lots of folks. Just wanted to log complaint too.

Jason C.

Conway, AR, USA

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problem #303

2005Nov 01

Ram 1500 3.7L

  • Automatic transmission
  • 65,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard

thanks to dash pieces in the air vents, my heater and ac wont work on the drivers side. Now its gonna run 1500k plus to fix both. thanks dodge.

Adam M.

Crowley, TX, USA

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problem #302

2008Oct 17

Ram 1500 ST 4.7L

  • Manual transmission
  • 60,000 miles

I have found through research of how to fix my dashboard which is now severely cracked that it's caving in, that Dodge has known about this problem for years and is not fixing. This is a safety issue as there are now sharp pieces of plastic dash that could hurt myself or passenger in an accident or other circumstances. I was trying to find how to fix my dash but now see Dodge is at least repairing some dashes or paying half towards replacing the dash. I should not have to pay to fix this problem if Dodge is now starting to fix or at least address the issue. I currently have my 2002 Dodge Ram 1500, a 2004 Chrysler Town and Country and a 2008 Dodge Grand Caravan and have bought at least two dozen Chrysler products and feel I have been a staunch supporter of Chrysler, even through the hard times they have had. I feel this type of loyalty I have show should be rewarded with acknowledgement ond repair of my dash. I am buying a new car next year and have started looking at other makes due to some of the quality problems I am encountering on all 3 of my current Chryslers but the dashboard makes me the most upset because it has been known and not fixed for loyal customers like me or even new customers so that they will return and buy other Chrysler products in the future.
FIX THIS DASHBOARD PROBLEM NOW! IT'S THE RIGHT WAY TO DO BUSINESS WITH PEOPLE/CUSTOMERS!!

Dan K.

Suffolk, VA, USA

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problem #301

2009Apr 19

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 92,000 miles

Ill Never BUY A DODGE AGAIN MY DASH IS CRACKED EVERYWHERE and dodge wants me to pay 700 dollars and they will pick up the rest for them to fix it. Why the hell should I pay to fix their cheap dash? I didn't manufacture it ! I just purchased the dodge am from guess who? DODGE and they want me to help them pay? WTF ? MAYBE they wouldn't have needed a bailout from the government if they build a solid vehicle free of cheap dash's and they would have returning customers and they would have enough money they wouldn't need a bailout .. shame on you Stinky DODGE take a look at how many people you screwed with your cheapness . I for one will buy a FORD next time. I'll take my 50K some where else. Later fools

Anthony D.

ronkonkoma, NY, USA

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problem #300

2011Jul 22

Ram 1500

  • Automatic transmission
  • 147,000 miles

I'm with the other guys with the same problem. How many complaints does it take to get something done. The whole upper part of my dash ( the one closest to the windshield) has cracks, parts missing some fell into the defroster duct work. Dodge or the other company needs to recall it an fix it right. Its not up to the consumer to fix problems caused by Dodge etc.

John S.

Corbin, KY, USA

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problem #299

2010Dec 01

Ram 1500 4.7L

  • Automatic transmission
  • 122,000 miles

another cracked dash in 2002 dodge ram 1500. dodge should repair or replace dash .i would not buy another dodge. ford will last a lot longer.

darlenetx

Cedar Creek, TX, USA

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problem #298

2009Nov 03

Ram 1500 4.7L V8

  • Automatic transmission
  • 85,000 miles

My 2002 Ram 1500 is in great condition except for one major problem! The dash is cracked in several places, I mean several! They are not even considered cracks in my opinion. It is broken in half in at least 2 places. The rest of my interior is in mint condition as I give great care to my vehicles maintenance. I feel that Dodge should bear the burden of the replacement cost involved in the repairs of my truck. I have a 2001 Mitsubishi Montero and a 2002 Crysler Town & Country, both with several thousand more miles than my Dodge truck and neither of them show any signs of dash breakdowns.
If this problem is specific to a certain year (2002) than it is proof that Dodge used inferior materials in the building of their vehicles for that year.

szimarino

Cape Carteret, NC, USA

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problem #297

2009Jun 02

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 120,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard

I also had broken dash problems. I contacted Dodge and asked if any recalls and they said no. I don't know how they can get by without it being a recall when so many complaints. I had to replace whole dash and had trouble finding since this year model is a defect problem in the 2002 dodge rams.

Toni S.

Joplin, MO, USA

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problem #296

2008Jul 01

Ram 1500 LS V8

  • Automatic transmission
  • 80,000 miles

The dashboard in our Dodge Ram 1500 is absolutely beyond repair. It's cracked into lots of little pieces --sharp pieces-- that could be a safety issue if I were to be in an accident. I have one friend who has the same make and model truck and has the same exact problem. The car isn't even 10 years old. The material used to make the dash is decidedly defective.

Eric L.

Cypress, TX, USA

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problem #295

2009Jun 17

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 72,000 miles

I have seen several complaints on just this website alone regarding the poor quality dash in the Dodge Ram, and I agree with several other people that Dodge needs to step up to the dash and fix this poor quality part. I am a Dodge fan always have been won't but anything else but this is ridiculous. The cost to replace a dash is outrageous, knowing that there are this many complaints you would think Dodge would do something.

Has anybody really found or had success in replacing thier dash?

Brian D.

Chambersburg, PA, USA

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problem #294

2010Sep 01

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 109,000 miles

Dodge should address this as a problem and fix this. I keep my dashboard protected from the sun and it still has 3 cracked places. I have been a loyal dodge owner for more than 16 years and having problems like this makes me question the quality of materials and integrity of the company.

Marc D.

Grayson, GA, USA

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problem #293

2010Jul 04

Ram 1500

  • Automatic transmission
  • 92,000 miles

As much as I paid for this truck, this shouldn't have done this. I mean how my dashboard cracked. joseph thompson

Joseph T.

Roebuck, SC, USA

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problem #292

2009Nov 02

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 119,800 miles

click to see larger images

cracks in dashboard

Have noticed that some of my friends that have had a dodge, have also had problems with their dashboards cracking, falling apart, and caving in completely. Mine is not far from doing the same thing. I have a 3 year old grand daughter, and afraid she will cut her self, if she happens to touch any of the sharp edges on the dashboard.

There is a serious problem and needs to be addressed and recalled immediately.

jmarcus

Port Orange, FL, USA

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problem #291

2009Feb 15

Ram 1500 4.7lV8

  • Automatic transmission
  • 140,000 miles

I had a customer bring in a 2002 Dodge Ram 1500 for a heater core.The dash was cracked badly and when I pulled it out to access the heater core it broke in even more places resulting in a nasty cut to myself and my son.I called Dodge and they offered a $100 discount on parts and labor at their local dealer to have it replaced.The price was about $1200 installed. I told them I was going to contact my lawyer and they just laughed, so I reported it to NHTSA instead and learned that if enough people will report the same thing they will force Chrysler Corporation to recall the defect.This is FYI to anyone out there who has or had one of the many model year Dodge Ram pickups with this problem to REPORT IT TO NHTSA so it will eventually be recalled as a safety issue.Just imagine what could happen to anyone,especially children,who was involved in a crash in one of these trucks with the defective dashboards.The cracks form what are essentially very sharp" knives" that will maim or, God forbid, KILL someone.If we all band together we can get this thing recalled for the safety of many people.Remember Jesus loves you unconditionally.............Have a blessed day....................

Nathan R.

Glen, MS, USA

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problem #290

2010Dec 01

Ram 1500 4.7L

  • Automatic transmission
  • 104,650 miles

Same ol story with Dodge service. No loyalty to its customers. You would think by now they would get it but obviously they do not. Every friend who owns the same pick up I do has the same issue with the cracked dash. Every one!!!!!!! This is not our problem. Dodge should recall this faulty piece. Not only the dash cracked, the driver and passenger window controls broke free from the doors, the A/C speed control unit was replaced twice, the cover to the ash tray fell off, and the sun glass holder cracked........all due to the Florida sun, Bullsh.**. I do not believe it. Built ram touch. Yeah right!!!!!

jbessell

Safety Harbor, FL, USA

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problem #289

2009Aug 10

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 124,000 miles

First off Dodge should be ashamed of this type of "quality" they put in trucks. Secondly after paying what I paid for this thing Dodge should just own up to this problem and do the right thing by fixing it at least once!!! Lastly, because of this type of problem and the lack of responsiblitly from Dodge, rest assured Dodge will never get any more of my dollars ever again!!!

Allen S.

Newnan, GA, USA

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problem #288

2011May 18

Ram 1500

  • Automatic transmission
  • 250,865 miles

I Heard That 5 Years After The DashBoard Starts To Crack But I Bought This Truck When It Came Out In 2002. One Owner To Tell You. After 9 Years It Barely Started To Crack Next To The Passenger AirBag . It All Depends Cause I Block It From The Sun. So I Belive That The Sun Toasts The DashBoard. So I Advice You To Block The DashBoard From The Sun.

rodneyavila

Huntington Park, CA, USA

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problem #287

2011Jun 01

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 93,900 miles

Hey go to safercar.gov and report all these issues to help get an investigation started for a recall!

Julia D.

Allen, Texas, USA

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problem #286

2004Sep 01

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 20,000 miles

I first started notice small cracks in the dash of my ram when it was still under warranty. But every dodge/chrysler dealership refused to do anything stating that it was the texas heat. very strange since i treated this vehicle even better than the other dodge vehicles we owned and none of them ever had a cracked dash even after years of texas sun! the dash has all but disintegrated now, and in area where it is thinner it has disintegrated. I have videotaped the progress waiting until I could afford a class action to help everyone with this issue. the time has come! Dodge you are on notice!
The electrical problems are now a safety concern and no one should have to risk their families driving your crap! It's is sad, I so loved Dodge, love the challenger, but will never spend a dime on any of your vehicles again! Anyone wanting to invest in a class action, let me know. We may have to go after the gov for ignoring this issue also.

Julia D.

Allen, Texas, USA

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problem #285

2010Dec 01

Ram 1500 3.7L

  • Automatic transmission
  • 84,000 miles

Hello,
I have a 2002 Dodge Ram 3.7 truck. I'm the second owner. I have taken care of my truck I have over 84,000 miles on it. Last December cracks started to appear in my dash which started off small by February of this year cracks had increased to over 14 cracks and leaving the front part totally loose. I spoke with Dodge customer service they gave me a case manager went back and forth with conversations took my truck to the dealership so they could take pictures and send it in. Well, the ending results was my warranty had expired and this was an warranty issue by Dodge. Dodge will not face it that the material they used is a piece of crap. Today May 21st 2011 I was cleaning my truck up and one of the vents fell in my hand so now I have a hole in my dash along with all of the cracks. I called Dodge again to let them know well the customer service rep. told me because of the mileage of my vehicle there was nothing they could do. After I explained myself what did mileage have to do with default material she just kept saying there was nothing they could do because of the mileage. I then ask to speak with a supervisor which he will call me on Monday since he was not in. It's a shame that the Federal Government bailed Dodge out but Dodge is not will not help their customers. I have taken very good care of my vehicle and worked my butt off when I was making those payments each month. I'm so tired of these dealerships taking advantage of people. Buy a vehicle from us and we will take good care of you. You are a valuable customer what a bunch of s%&t. They don't care if they did they would make this right for all the people who are going through this crap. It makes me ashamed to be a Dodge owner after this. I'm so sick of it. They need to make this right.
Pam Cumming, GA USA

Pam W.

Cumming, GA, USA

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problem #284

2011Mar 20

Ram 1500 LX 5.9L

  • Automatic transmission
  • 92,000 miles

THESE PEOPLE NEED TO BUY DECENT QUALITY MATERIAL WHEN THE PRODUCE THESE TRUCKS, HOW CAN THEY EXPECT US TO BUY ANOTHER TRUCK FROM THEM IN THE FUTURE WHEN THEY HAVE THESE LOW GRADE QUALITY CONTROL SPECS.

chacontexas

El Campo, Texas, USA

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problem #283

2009Jun 27

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 140,255 miles

Well it happen to me to CRACKS all over the dashboard. when to the junk yard and got an other me for $165.00. after 6 months guess what? IT HAPPEN AGAIN! Its a pain in the butt to change the dashboard, took me 4hrs to do it even do I saw the guy take it off.

pepe13

Oceanside, CA, USA

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problem #282

2011May 06

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 100,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard

My dash has been falling apart since I bought the truck! A year or so ago my A/C on the passenger side did not work any more, just on the driver side it worked. Finally we took it in to get fixed since it was about to be summer and we have a newborn now. We took the truck in and they had to take the dash off to get to the A/C. Well when they started taking it apart it started crumbling! There was nothing anyone could do to stop it from crumbling! And we had to get the A/C fixed with having a newborn and a black truck in the desert! So we had to buy a new dash so they could fix the A/C! So we bought a dash that cost us over $600! Not only that but come to find out that the reason the passenger side A/C wasn't working was because there was plastic blocking it from the dash!! So not only did it cost us the $600 to replace the dash but also another $800 for the A/C work!!

kirchner

Lancaster, CA, USA

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problem #281

2009Oct 01

Ram 1500 ST 4.7L

  • Automatic transmission
  • 59,568 miles

click to see larger images

cracks in dashboard cracks in dashboard

I have heard that MOST 2002 dodge ram trucks have this problem yet dodge has not recalled these dashes. Their "FIX" is to purchase a replacement from dodge for around $500 not including installation. They want us to buy the same dash that is not worth a damn to fix the problem, so in a few years it will just crack again. I guess it will take someone getting killed or seriously injured before they recall these dashes.

Nicolas P.

Semmes, AL, USA

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problem #280

2007Nov 01

Ram 1500 Sport 5.9L

  • Automatic transmission
  • 124,000 miles

Dodge says they will not pick up the cost for replacement after I opened a case. I just opened another case for this issue because I have read that other people have been compensated. My dash is completely falling apart which will cause many other issues dealing with safety.

Justin G.

Brownstown, Michigan, USA

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problem #279

2009Nov 10

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 45,000 miles

the dash sucks i really think dodge should have done a recall on this its not right you spend as much for truck as you would a house and they don't even offer any type of compensation dodge sucks in this aspect. i wont buy another dodge id rather buy a damn horse and buggy

panhead65

Longview, TX, USA

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problem #278

2010Nov 02

Ram 1500 SLT 5.2L

  • Automatic transmission
  • 96,000 miles

i HAVE ALWAYS BEEN A LOYAL DODGE OWNER. HAVING PURCHASED SEVERAL AND STILL CURRENTLY OWING 4. A 1993 TOWN AND COUNTRY VAN, 1993 DODGE RAM 1500 4X4, 1999 DODGE DURANGO 4X4, AND THE 2002 RAM 1500 QUAD CAB 4X4 WITH THE CRACKED DASH. I AM A PROFESSIONAL FIREMAN AND MY TRUCK IS ALWAYS CLEAN AND IN PERFECT MAINTANANCE. HOWEVER I HAVE TO LOOK AT THE CRACKED DASH ON THE PASENGER SIDE ABOVE THE AIRBAG AND GLOVE BOX EVERYTIME I CLIMB IN. I AM SO DISAPOINTED WITH DODGE FOR NOT DOING ANYTHING. THEY SHOULD AT THE VERY LEAST LOOK AT THE VEHICLES AND THE ONES THAT SHOW NO SIGN OF ABUSE OR MISUSE THEY SHOULD FIX... I WILL NEVER BUY ANOTHER DODGE TRUCK UNLESS THEY MAKE IT RIGHT ON THIS.

Ken S.

Republic, Missouri, USA

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problem #277

2010Jun 01

Ram 1500 LS 5.9L

  • Automatic transmission
  • 90,000 miles

After reading the prior complaints I could copy and paste nearly any or all of them. Mine alos began as a small single crack near the windshield. In a short period ot time and probably related to the increasing heat this past spring and early summer they ran like wild fire. The dash is nothing but a cracked mess througout and actually bounces in areas from any unsmooth road surface.

The stereo performance is poor at best and if I could sing better would leave the stereo off. The heater/a/c blower is also now not working and I am convinced related to the deterioration of the dash. I have also seen pieces of black foam come out of the blower before it was not working right. This has occasionaly happened over about 2 or 3 years (perhas the beginning of it all). I have had two previous Dodge Rams (95 model and 90 models) and did not have types of issues. I have also kept the dashboard clear of anything such as papers, sun glasses, anything so this cannot be due to mistreating it. It has been kept clean like the rest of the truck.

I cannot believe that there is not a recall and especially given the number of nearly identical complaints just on this site alone!!!! I will definitely look at Ford and maybe even Chevy/GMC the next time I buy a truck. I have had mine for 9 years almost to date and driven a Ram now for 21 years straight but have to face the reality of another brand next! Shame on Dodge!

wozbowhunt

Hartsell, AL, USA

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