7.7
pretty badTypical Repair Cost:
$925.00
Average Mileage:
73,925 miles
Total Complaints:
289 complaints
Most common solutions:
- enough complaints to dodge will get a recall-1-800-992-1997 (157 reports)
- replace dashboard (59 reports)
- not sure (54 reports)
- call 1-866-726-4636 (Dodge) & 1-888-327-4236 (NHTSA) (10 reports)
- band together class action suit- imply fit/merchantability (4 reports)
- dash cover (3 reports)
2011May 01
Ram 1500 SLT 4.7L V8
- Automatic transmission
- 80,000 miles
This dash really sucks, I tried to put a cover over and had to remove the piece by the windshield. The plastic was so brittle it just broke apart into little pieces.
2010Sep 14
Ram 1500
- Manual transmission
- 79,000 miles
they should live up to there comercials .............tough...
2010Apr 14
Ram 1500 SLT 4.7L V8
- Automatic transmission
- 69,369 miles
Well for starters, I have been noticing a global warming effect on my dash. It looks like a ice cube on a hot day, cracks everywere. Such an eye sore. Dodge dealer wanted close to 1,200 to fix both de-frost grille plate and the upper dash-board. Did tons of research, and cannot find any cheap or cheaper replacements. It is so annyoing. I love this truck, but as for the piece of sh*t dash, thats another story. I have put up sunshades and dash carpeted caps to protect it and nothing. Just cracking like a MoFo. But Dodge needs to own up on there mess and fix that ABS plastic know as a dash board.
2011Nov 15
Ram 1500 Laramie 5.7L V8
- Automatic transmission
- 73,000 miles
We noticed the crack starting Nov 2011. It has now progressed from front to back on the dashboard. I notified Chrysler at their 800 number and was turned away because I am the fourth owner of this truck. This truck was very well taken care of Laramie package and I decided to buy it because of its condition and low mileage (61,000 in 2010). I guess I should consider myself lucky that this happened 10 years into the life of the truck unlike many others that found themselves having to fight with Chrysler even when it should have been covered under warranty. After extensive research I have found this is obviously a material defect or flaw in their ABS plastic manufacturing for many years of truck and should have been addressed by Chrysler. Unlike a lawyer that works for Chrysler I would argue that this is a major safety issue. If the dashboard cracks and disintegrates under normal conditions, good sense would show it will be worse in the event of an accident and cause schrapnel that could be propelled by the airbags causing more injuries than it should.
2007Jun 01
Ram 1500 LX Hemi V8
- Automatic transmission
- 40,000 miles
Dealer was not interested in helping. Fortunately they lost there dealership when Dodge downsized. I hated them. The Chrysler Dealer that is now the Dodge Dealer is better and empathetic, but still no repair. I have also had shatter valve springs and recently a failed abs differential sensor. I had check engine warning light that a Good Year dealer finally fixed after giving two Dodge dealers $250 with no results. it was a vacuum leak. Both dealers knew what it was but the mechanics were too lazy to look for it. all they do is easter egg hunt for problems. not ability to trouble shoot. If the computer code wasn't there the dealer could not fix anything.
2011May 01
Ram 1500 SLT 5.7L V8
- Automatic transmission
- 130,000 miles
Sad to see a Dodge losing customers over a $30 piece of plastic that they charge $900.00 for. If you take every piece of plastic in the interior and add up all the list prices you could buy a new truck..
Will be my last Dodge truck as they don't think this is a problem. I guess it is not a problem for them as they are refusing to acknowledge it.
2011Oct 12
Ram 1500 LX 5.7L
- Automatic transmission
- 90,000 miles
IT IS A NICE TRUCK WITH APPARENTLY A UNIVERSAL PROBLEM OF A CRACKED DASH. DODGE KNOWS ABOUT IT. I CALLED THEM MYSELF AND COMPLAINED. THEY SAID THEY WONT REPAIR IT FOR A LOT OF INSIGNIFICANT REASONS. ITS ALL ABOUT MONEY EVERYONE KNOWS THAT. SO UNTIL THEY ARE FORCED TO LEGALLY,WE ARE OUT OF LUCK. THERE MUST BE AT LEAST ONE LAWYER OUT THERE THAT OWNS A DODGE TRUCK WITH OUR PROBLEM. WHAT ARE YOU WAITING FOR? START THE CLASS ACTION,WE ARE BEHIND YOU WITH APPARENTLY LARGE NUMBERS.
2011Sep 01
Ram 1500 Quad Cab Slt 5.7L
- Automatic transmission
- 65,000 miles
I found out about the many owners who have this problem just as I was considering a new Dodge Ram 1500 Laramie Longhorn. Now I am looking at Toyota.
Update from Mar 5, 2012: After my call to Dodge, they promised to try to help, but I must first have an estimate done at a local Dodge dealer. To fix it they want $2,129.87 which is $1,257.87 for the part and $109.00 per hour for 8 hours. By the way the 3 different people I talk with all agreed the part is still thew same one...defective. It makes absolutely no sense to spend any money on something that will brake again.
An update will follow when and if they offer any financial assistance by way of a reduction of the part price and/or the labor cost. I will also call NHTSA just to voice my displeasure.
Update from Mar 13, 2012: My case # with Dodge Ram is 21938921 and the guy handling it is Simon 866 726-4636 ext 4718177. That's the longest extension I have ever seen, but it works...sometimes.
Simon offered to have the dash fixed for $300, but admitted after I pressed him that the replacement parts are still the same defective ones. They may crack just like the originals. It appears Chrysler just refuses to accept responsibility for this problem and are hoping it just goes away.
After checking the alternatives with suppliers that claim their dashes have a chemical added to keep them from cracking, I decided to agree to have the Dodge people fix it for $300, since the others would be a lot more expensive and I would have to do the job myself. I'm an "old fart" on Social Security so these repairs is not within my skill level.
Well Simon was supposed to call me back with a date for the repairs by that afternoon. My conversation with Simon was about a week ago and I have heard nothing from him. I smell a rat here and they may have changed their mind and hope I just go away. I did a parts search on partsvoice.com and found that no one had both parts needed. To be fair to Simon and Dodge that could be the problem. We'll see!
2009Sep 08
Ram 1500 SLT 4.7L
- Automatic transmission
- 48,350 miles
click to see larger images
I went to the local dealership here in San Antonio Texas and he told me that the cracked dashes have been a problem everywhere from about the 1999 model on up to the 2004. I have never used amour all on my dash, I use sparingly, a cleaner with UV protection due to the heat here in Texas, I also use a fold windshield UV reflector to keep the sun off the dash. It started with a small crack right in the middle, which eventually went all the way across the front panel. As of recently the dash has developed several more cracks even in the thicker portions of the dash that is the piece closest to the passengers, a major concern of mine is the if the air bag were to go off on the passenger side the possibility of large pieces of the dash could go right into the face of my passenger. This issue could be a very dangerous liability for Dodge, If it were to happen you can sure bet I will be calling a lawyer, especially due to the number of complaints on this issue.
2011Mar 01
Ram 1500 4.7L V8
- Automatic transmission
- 142,000 miles
I called Dodge about the cracked dashboard on my 2003 dodge 1500 Ram truck and the lady at Dodge denied my claim. I have purchased three brand new Dodge truck from Dodge (1998, 2002, 2003) but will not be buying anymore new vehicles from Dodge since Dodge will not stand behind their product.
2009Jun 14
Ram 1500 SLT 5.7L
- Automatic transmission
- 89,000 miles
It is a shame that I own a 1997 Ford F-150 and have to this day never had a single crack on my dashboard. You would think with 235,000 miles on it it would look like crap...but it doesn't. I bought this truck because of the size and to replace my dearly departed Ford Expedition. I thought because of the room, horse power, and versatility I was doing great.Put a Fiberglass top on it and a fishing me and four other would go with the gear all nice and dry in my 6.5 foot bed. It has been well taken care of, and because I have multiple vehicles there aren't that many miles on it. Now my fishing buddies are laughing at me. They are Ford lovers. And maybe rightly so. This hurts a whole lot. My wallet still has a hole in it from paying for this truck.Now what...Pay for a ...DASHBOARD !!!!! THIS IS NOT NORMAL WEAR AND TEAR!!! THIS IS A JUST PLAIN WRONG!!!
My Raving is over...for now...I will do some more later!!!
2008Jun 25
Ram 1500 5.7L
- Automatic transmission
- 70,000 miles
dodge has had a dash problem for some time even the trucks in the 90s where cracking it makes a really nice truck look really bad.dodge should have to pay to repair this ongoing problem with their trucks.
2009May 10
Ram 1500 4.7L
- Automatic transmission
- 73,000 miles
I take great pride in my truck. I keep it WELL maintained inside and out. The first crack appeared on the passenger side of the dash in June 2009.WELL within warranty. At the time, Dodge said this model year is not having "any issues or complaints about the dash boards". I called again in 2010 and got the same response. There is a problem in the manufacturing.It is not due to "armor all" as they try to tell us to make it our fault. FIX YOUR ISSUES DODGE!!!!! Why put inferior workmanship in an otherwise great vehicle!!! I had a 1999 Dodge Ram that the dash broke apart completely..It cost me $1000 to have Dodge replace it. THIS IS A BUNCH OF CRAP!!!!
2008Aug 03
Ram 1500 Hemi
- Automatic transmission
- 40,000 miles
beautiful truck in excellent condition. paid a pretty penny for it and expect to have the quality i paid for. could not get $$$ for what it's because dodge made a mistake. My wife won't buy a dodge because of the dashboard and tells everyone about it.
Update from Feb 15, 2012: had to tear down the dash to replace heater mode 2 door so i called chrysler corp service rep to complain about cracked dash and they refunded ,in whole, the amount of the cracked dash pad! could not believe it. thanks chrysler
2011Jan 11
Ram 1500 Thunderroad 5.7L
- Automatic transmission
- 108,000 miles
I had to replace dash because of crack about a year ago and now i have another crack that i am about to have to replace again.
2007Jun 06
Ram 1500 1500 V6
- Automatic transmission
- 43,000 miles
My story is the same as many of the others with the Dodge Ram. First the vent grills broke then a single crack from the window towards the seat. Now I've got so many cracks it aint funny. Check to see how much it is to replace and that's when I really got mad. Never new there were so many other dissatisfied customers.
2010Jan 20
Ram 1500 SLT 4.7L
- Automatic transmission
- 55,000 miles
I seem to share the same problem with everyone and their dashboard. Mines started with one of the defrost vents. I just touched it and it caved right in. Two days later there was a crack above the glove compartment. Now theres cracks everywhere, starting from the windshield all the way to the steering wheel. Not to mention I do have a dash cover and it doesn't even cover all of the cracks since it's so far down. I also cut my finger on one of the cracks. How can it not be recalled when everyone is having the same problem.
2009Sep 01
Ram 1500 4.7L V8
- Automatic transmission
- 60,000 miles
I also have a 2003 dodge ram 1500 with cracked dashboard. No help from Dodge. I think it's about time for a class action lawsuit to make dodge recall or fix our trucks. Anyone know a good lawyer that would take the case?
2012Jan 09
Ram 1500 SLT 5.7L Hemi
- Automatic transmission
- 154,000 miles
Same as everyone else. Wasn't there yesterday, today about a 6" crack just left of the glovebox on the top of the dash. I take good care of my truck so it will take good care of me... and now this.
2012Jan 08
Ram 1500
- Automatic transmission
- 66,000 miles
Car is is great shape and been well maintained. Two large cracks in the dash for no reason.
2010Dec 08
Ram 1500
- Automatic transmission
- 85,000 miles
Great truck! Dashboard is a mess with cracks, one of the vents just crumpled the other day!
2011Jul 22
Ram 1500 LS
- Automatic transmission
- 85,000 miles
ive got 3 or 4 places on my dash that have cracked and keep getting worse, i hear its a problem with a lot of dodge trucks. needs to be replaced by DODGE
2011Dec 01
Ram 1500 SLT 4.7L V8
- Automatic transmission
- 80,000 miles
Noticed the first crack about a month ago around speaker grill. Then 2 more appeared at each heat vent. Today I get a crack on the main dash right above the glove box. I guess I'm lucky, it only took 8 years for mine to start what appears to be a significant issue. It sure looks like crap... considering I take pride in what my vehicles look like.
2006Aug 10
Ram 1500 ST 5.7L Hemi V8
- Manual transmission
- 33,000 miles
Love the truck but Dodge should have to take some responsibility for this dashboard crack epidemic. My truck got its first crack 3 years from new purchase date. Started at the AC vent and now I have at least 10 large cracks throughout dash.
2007Jan 01
Ram 1500 SLT 5.7L Hemi Magnum
- Automatic transmission
- 70,000 miles
It is pretty sad day in America when an American made truck does not last over 4 years without falling apart. It's even sadder when the persons responsible will not admit it.
2011Jul 25
Ram 1500 Laramie 5.7L V8
- Automatic transmission
- 136,000 miles
Started off as a small crack above both passenger side air vents... the next week noticed that it had extended from the air vent, almost all the way up to the windshield. Looks a lot like the pic that that is shown on here already. I always take care of my vehicles and take pride in that....then this happens. I had heard reports of this but I was hoping I might get by this without incident. I love my Dodge Ram and have had no problems at all...the only problems have to do with the plastics used in the interior..what to do?
Dodge should really take care of this problem. If this is something they do not perform a recall on..they should at least help with the expense of having this replaced.
2011Jun 01
Ram 1500 Sport 5.7L
- Automatic transmission
- 50,000 miles
CRACK JUST APPEARED ONE DAY. WHY?? IS THERE GOING TO BE A RECALL??
2008Jun 30
Ram 1500 Hemi
- Automatic transmission
- 60,000 miles
click to see larger images
Called Dodge. They said get estimate- estimate sent to dodge- dodge approved repair- dealer said I had to pay for it- call dodge again - Yes I pay and AFTER repair is confirmed complete, dodge reimburses me. I asked for a written agreement, confirmation, written promise, SOME kind of proof. Dodge says they are prohibited from doing that.
Summary: The dealer does not trust dodge to pay and tells me to pay. Dodge will not back up verbal promise, so I don't trust Dodge either. Walks like a duck, quacks like a duck. I would rather sue Dodge. Find a lawyer who needs $$, go on TV, advertise for a class action suit and make Dodge fix ALL the trucks. These trucks were sold in subtropical & tropical climates and implied warrented for service in these climates. In fact the plastic used for the interior was incapable of resisting UV degradation and extreme heat and should never have been sold for use in these climates. Ford does not have this problem with their plastic, so we know the plastic formula is a can do.
All along Dodge reps refused to let me speak with higher ups. I pointed out how irate the big wigs will be when they learn the underlings allowed this to escalate to a nationwide lawsuit & that I was going to name underling names. They must be hiring mentally challenged phone bank reps, as the reps could not connect the dots to realize their actions would result in their termination once a suit is filed.
2011Sep 22
Ram 1500
- Automatic transmission
- 53,954 miles
When I got into my truck today I noticed a large crack on my dash. The crack ran the length from windshield to back of dash. This is the same spot every one else is complaining about just to the left side of glove box. I'd take very good care of my truck there was no reason for this to happen. Dodge should take care of this problem. I have own many vehicles that were new and never had the dash crack on me. I thought dodge made a good truck but now I am not so sure. With all the complaints from this ,dodge should replace free of charge. This has to be a safety issue why doesn't dodge knowledge this. I gave dodge a try but now I think I will have to go back to ford, Chevy
2007May 01
Ram 1500
- Automatic transmission
- 68,000 miles
You pay a pretty penny for reliable transportation and the interior falls apart before you can get it paid off. And, the cracked dashboard looks terrible, also looks dangerous.
2011Sep 15
Ram 1500 5.7L Hemi
- Automatic transmission
- 35,000 miles
I have owned a Ford truck a Chevy truck and this is my first dodge. I love it and take very good care of it. Look at the mileage. I put a windshield screen in the windshield whenever I am NOT driving. Why in HELL would my cheap ass dash crack. I have baby'ed my truck and my dash has cracked? What the heck. I am a vet as was my Father (WWll, Japan). Should I be buying a truck from Japan? Americans SHOULD be able to build a Truck at least as good as the Germans. What the heck? I am very unhappy and doubt if I will buy another one.
2011Nov 23
Ram 1500 XLT V6
- Manual transmission
- 109,000 miles
I have an awful crack on my dashboard!!! Randomly happened. I take very good car of my car and it sucks that this happened!!! >:O
I don't think it's right that Dodge will not own up to situation. They should do something about this!!!
2010Oct 01
Ram 1500 Laramie Hemi
- Automatic transmission
- 70,000 miles
What a joke-major cracks starting in the dash of my $35K vehicle! Always been garaged, detailed, kept out of direct sunlight, etc! It is a hazard since the plastic will cut you like a knife. In the past 2 months I have two HUGE cracks on dash. One at drivers side from base of window to top of steering wheel and one on passenger side that looks like it will soon make its way down the whole front.
2011Sep 16
Ram 1500 Quad 4.7L V8
- Manual transmission
- 46,000 miles
Dash just started cracking out of the blue, First truck that I had this happen to me. So far this truck has not been dependable with issue like this.
2011Jul 09
Ram 1500 Laramie 3.5L V8
- Automatic transmission
- 89,129 miles
My dashboard has now split in three different locations. When I took my truck to the dealership, I was told that I needed to replace the entire dashboard because they didn't make a replacement for my truck anymore. The cost estimate to replace the entire dash was over $1800.00 and the dealership told me that nothing was covered by Dodge.
2011Apr 09
Ram 1500 Laramie 5.7L
- Automatic transmission
- 155,000 miles
I love my Dodge truck for performance, but the dash cracking it has really sucks. I've never owned a vehicle where the dash has cracked in at least 8 places. Truck is normally not parked in sun and dash has not been hit.
2010Nov 01
Ram 1500 LX 3.2L
- Automatic transmission
- 60,000 miles
The dash started cracking and now if you barely touch it, it falls to pieces.
2011Nov 27
Ram 1500 SLT 4.7L
- Automatic transmission
- 58,250 miles
At first I thought it was a piece of lint or string sitting up against my front window. But when i tried to wipe it away I then figured out that the string was actually a 1.5 inch long crack. A week later while talking to a church member whom has a Ram (04 or 05). He mentioned his dash is all cracked up. I then decided to make an appointment at the Mark Dodge dealer here in Mobile Alabama. While waiting I went online and did a google search for any known dash board cracks in dodge Rams and found hundreds. It is unbelievable that dodge knows it has problems with the dash boards and is able to drag its feet before making a recall.
I will come back and update this complaint after my visit to the dealer.
Ronald
Mobile, AL
2010Aug 19
Ram 1500 SLT V8
- Automatic transmission
- 70,000 miles
I could put up with the eye sore of many, many cracks; however, the problem is so severe now that entire pieces have fallen off and there gaping holes all over the dashboard...I have had to cover the problem with a cloth dashcover.
2009Nov 13
Ram 1500 V8
- Automatic transmission
- 66,000 miles
All the broken and falling to pieces, every signal piece! Dash board totally caved in. power windows panels toast you name it
2011Apr 08
Ram 1500 SLT 4.7L
- Automatic transmission
- 86,542 miles
noticed in my 2003 dodge one day out of the blue the above my radio in the dash was a small crack now its a huge crack going all the way to the second half of the dash towards the windshield. on the driver side were the defrost vent is its cracked right there too. I called dodge and they told me they wont pay for it. Its an out of pocket expense for me. Cause its considered an every day wear and tear. Um If dodge wants to stay in business you'd think they'd listen and care about ALL the complaints there getting for their 2003 model. But NO lets band together and make them fix the worst year they ever built.
2008Mar 10
Ram 1500 SLT 4.7L
- Automatic transmission
- 68,000 miles
I noticed a small crack on the dash one day when I was cleaning my 2003 Dodge Ram 1500. As weeks and months went by, the crack got longer and longer. Then other cracks started appearing. Now, my entire dashboard is covered with cracks. There are pieces of sharp plastic sticking up. This is awful. I understand that there are many other people seeing this same issue and Dodge has not offered a recall to correct the issue. Shameful.
2010Oct 07
Ram 1500 SLT 4.7L V8
- Automatic transmission
- 95,000 miles
I wished there would be a recall for this. My dashboard looks like the San Andreas Fault lines, with cracks everywhere. I'm just waiting for a plastic piece to go airborne and hit me in my eye or something else...
2010May 11
Ram 1500 SLT 5.7L Hemi
- Automatic transmission
- 120,000 miles
My 2003 dodge ram 1500 has a cracked dashboard. Its been progressively getting worse. It started off with one small crack, now its everywhere! I have always maintained my truck and cant believe this happened! The dash is so frail now I'm afraid to touch it because it might break even more. Even the handle that you use to pull yourself into the truck broke and I had to rig it for it to stay attached. Why hasn't dodge recalled the dashboard yet. It's ridiculous!!!
2011Oct 05
Ram 1500 SLT 4.7L
- Automatic transmission
- 100,000 miles
Well, I think dodge should at least replace the dash with a better material that want crack, I have owned a 2000 and now a 2003 quad cab, I paid lots of money for, My quad cab is a nice truck, and if this is how dodge is serving there cusumers,and they want fix the problem, I will never own a dodge or Chrysler product again, come on dodge step up and fix the problem, and you will gain alot of respect and customers, thanks Mark Manis
Update from Jan 13, 2012: Well dodge fans found out that the dash in my truck is the second dash this truck has had since it was new, and now it has cracked, and its not gonna stop,its got bigger and more places now then when I first noticed it.When I bought the truck it had 100,000 on it, found out the owner purchased the dash just to sell the truck, well I bought it. HEY DODGE GIVE ME A NEW DASH THAT WANT CRACK, I WILL EVEN PUT IT IN MY SELF,dont want to put you guys out. this is freaking pittyful.
2008Mar 01
Ram 1500 SLT
- Automatic transmission
- 55,000 miles
Started out with small crack just above the passenger air vent. Now there are cracks at the defroster vents, and several other areas. There is one crack that is now started to lift.
2010Jan 01
Ram 1500 4.7L
- Automatic transmission
- 75,000 miles
Called Dodge...Gave me a case number...will pay 25% of total cost for replacement. This is a total load of crap, since this problem is so now known to all Dodge truck owners! The cost out of my pocket will be around a $1000.00!!! C'mon Dodge owners, lets organize and get something done about this!
2008Apr 19
Ram 1500 SLT 5.9L V8
- Automatic transmission
- 83,527 miles
Why would somebody buy another vehicle from Dodge that costs anywhere from $20,000 to $60,000 if any part that was not a normal wear part would crack and fall apart after 5 years? RIght after I just got done paying my 2003 Dodge Ram 4x4 Truck off, and noticed the dash had 2 cracks up by defrost vents. Fast forward 3 years and I now have over 12 cracks and am waiting any day for the dash to cave in. I owned a 1994 Dodge Ram and sold it to buy my 2003 Dodge Ram and I had ZERO cracks, infact I had NO interior issues. I am a big Dodge fan but I am getting to the point that Chevy, GMC, and I would hate to say this Ford will be my next buy unless Dodge takes care of a soon to be safety hazard with plastic shrapnel that could fly at my passengers and/or myself if I would ever get into an accident. Dodge needs to fix this issue, and needs to find better plastic when they do fix this issue.
2010Jul 01
Ram 1500 SLT 5.7L
- Automatic transmission
- 68,000 miles
I first noticed the cracks in my dash during the summer of 2010. Now a year later there are 5 cracks across the dash and one of the vent covers has completely crumbled and fell down into the defrost duct. I have three friends who also drive Dodge PU's between 2000 & 2003 models. They have the same problem with the dash cracks.
2011May 08
Ram 1500 SLT
The same as many complaints. Dodge p/u dash gave up. It's cracked and ugly and now falling apart in my hands when you touch it. I love my truck but DODGE HAS SCREWED ME FOR THE LAST TIME! Went to the dealer and they told me they are trying to find a vender to make the dash because the "contract" gave up when Dodge went out of business. WTF Thanks Dodge!
johncain
Richmond Hill, GA, USA
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