7.9

pretty bad
Typical Repair Cost:
$850
Average Mileage:
82,150 miles
Total Complaints:
527 complaints

Most common solutions:

  1. enough complaints to dodge will get a recall-1-800-992-1997 (230 reports)
  2. replace dashboard (131 reports)
  3. not sure (102 reports)
  4. replace dash (15 reports)
  5. band together class action suit- imply fit/merchantability (13 reports)
  6. call 1-866-726-4636 (Dodge) & 1-888-327-4236 (NHTSA) (13 reports)
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problem #527

Aug 012018

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 74,000 miles

My dash is cracking in multiple areas and getting larger by the day. This is heartbreaking as I will never purchase another Dodge or Chrysler product again unless this is fixed at no cost! I've shown many people and they will not purchase at this time either.

- dawnp1972, Maryville, US

problem #526

Jan 012017

Ram 1500 SLT

  • Automatic transmission
  • 180,000 miles

I see this is a major problem on line with these model years of ram 1500. Nobody should have to deal with a cracking dash that looks to a safety issue in a accident. Dodge should stand up for their products and fix or replace these dashes.

- mikeguzman190mg, Fostoria, US

problem #525

Aug 102017

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 33,000 miles

Cheap product Dodge should recall this and fix it for free--they know all about it.

- frisco73, Republic, US

problem #524

Sep 012014

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 135,000 miles

The dash started cracking shortly after I bought the truck and continued to crash more and more as the months went on. I looked up replacement dashboards and they are abhorrent expensive for a piece of molded plastic! I resorted to upholstering the dash the best I could with upholstery glue and fabric. I just checked it again after a couple of years and the dash is even more cracked and splintering even with the fabric on. This is a disgusting display of craftsmanship and care! Chrysler should be ashamed! I thought the USA built the best products? Evidently I'm mistaken. Does Chrysler not care about it's customers?

- Scott H., Mapleton, UT, US

problem #523

Jul 072017

Ram 1500 LX V8

  • Automatic transmission
  • 81,357 miles

Both dash panels are now cracked. Normal driving, I use sunshades, and still have the cracked dash.

- Joshua K., College Station, TX, US

problem #522

Sep 182017

Ram 1500 Hemi 5.7L

  • Automatic transmission
  • 250,000 miles

Sharp segments of hard plastic dashboard could become injurious projectiles.

- Gary H., Duncan, US

problem #521

Oct 022017

Ram 1500 Quad 5.9L V8

  • Automatic transmission
  • 170,000 miles

urgent airbag recall - repair may cause additional dash dmg

Recently purchased a used 2003 Dodge (after my (now) preferred Ford F150) was stolen. The used 2003 1500 V8 had a straightline crack on the dash (almost looked hairline, no spider or broken pieces). Knowing this was a known problem, and after finding out I missed, or there was no current recall on my other 1998 Dodge Ram's inherited with purchase, cracked dash, I didn't worry about trying to repair or re-skin the 2003's less visible straightline crack. This last week I get an NHTSA URGENT AIRBAG RECALL that could cause death upon airbag deployment and a potential metal plate fragmenting. When taken to the shop for repair, the technician states that it is likely/possible that the hairline/straightline crack, would be made worse when the remove the dash to replace the air bag assembly and they required me to sign that I would be responsible for any additional damage that might occur to the dash upon removal. I called the Dodge/Chrysler Customer Care/Reimbursement number provided (1-800-853-1403) to no avail. I am not sure if the repair shop would have damaged the dash any more, but it sounded like this airbag replacement was done for several Dodges already having a cracked dash and the chances were pretty high that additional dash damage would occur. I wasn't asking that they repair the dash if it didn't have a re-call, but it is not right for me to be responsible for the shop causing potential additional damage. This is a potential health impact issue, and Dodge should not be allowed to require me to pay for damage that their certified shop may cause, while they are trying to replace another potentially faulty piece of equipment lying underneath the other faulty piece. I've owned Ford and Chevy trucks and did not have a problem with cracked dash. This truck was recently purchased by me, so I feel holding the miles and late year against me is also not responsible on their part.

It is clear that Dodge would rather take on a law-suit after potential bodily harm caused due to faulty equipment and design then to repair, or even offer assistance with a resolution if they cause additional damage during recall repair.

DOWN WITH DODGE!!!!

- James T., Columbus, US

problem #520

Jan 052006

Ram 1500 L 5.7L

  • Automatic transmission
  • 40,000 miles

First the speaker vents cracked then the defrost vents crack and few in and then few out . i was getting hit in the face consistently until all the vents finally deteriorated away .

I am afraid to see what the dash will look like when i pick int up tomorrow .

First of all I could be kill shrapnel flying from the airbags! But now I Can survive the accident but be killed by a defective dashboard throwing sharp plastic throughout the cabin possible hitting everyone including my grand kids in the back seat.

I"m a veteran and flying pieces of anything at high Velocity is bad news for anyone in the blast zone!!!

( Airbags explosion, bags Rapid deployment casing immense stress on dashboard )especially in a closed cabin area like inside a truck. This is serious do we really need to wait till enough die?????

Now 2017 I am having my airbags replaced and Dodge told me my dash could crack even more or just fall apart to nothing ??!!! Nothing they can do ......Now ,.the one defective that could kill me is fixed but now I have another which concealable Kill everyone on the the truck nice job Dodge!!!!!!!!!WTF!

- Joseph M., Oviedo, US

problem #519

Jun 192017

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 124,000 miles

click to see larger images

cracked dashboard cracked dashboard

With everyone who has a Dodge Ram with a cracked dash you think Dodge would replace it for free, but no. They claim there's no issue, ya right. My truck had no cracks until this past summer. i got in the truck and saw a crack near the windshield. A week later another crack even bigger showed up. Truck ride's real nice but the dash is cracked and looks bad. Dealer wants $1,200 for a new dash to be put in. They must be crazy. Nice truck but the dash sucks big time.

- Ron E., Branford, US

problem #518

Aug 102006

Ram 1500 SLT 5.7L V8

  • Automatic transmission
  • 85,000 miles

click to see larger images

cracked dashboard cracked dashboard cracked dashboard cracked dashboard

This is not normal wear on the dash, it is falling apart and should be replaced by Chrysler. I didn't know it was this bad until I removed the Dash mat from my dash and saw how bad it really is, unbelievable.

- Donald B., Lake Worth, US

problem #517

Aug 312004

Ram 1500 5.7L

  • Automatic transmission
  • 22,000 miles

My dashboard has just been cracking more and more from the second year of owning.

It has about 25 cracks now and is ready to fall apart even though all I could do is epoxy some of the cracks.

It should have been recalled. I've seen many complaints over the years. There is no way the airbag recall can be replaced without the dash crumbling apart. I want dodge to replace both.

I also had issues over the years with the defrost / heat /air conditioning flow. Three different Dodge dealers couldn't fix it right. I luckily at the time had an executive that helped by letting me go to a private repair shop that fixed it immediately and she sent them the repair cost and thanked them for being better than Dodge repair men.

- Ken B., Brick, US

problem #516

Oct 102009

Ram 1500

  • Automatic transmission
  • 60,000 miles

no big deal. bought a toyota.

I thought american mfgrs had more pride.

- Dan B., loveland, CO, USA

problem #515

Oct 062017

Ram 1500 Laramie 5.7L

  • Automatic transmission
  • 98,600 miles

click to see larger images

cracked dashboard cracked dashboard

This vehicle has always been well maintained, and kept clean including the interior. It suddenly developed this large unsightly, and potentially dangerous crack in the dash pad. The dealer says it happens to many of this year model Rams, and they doubt if Chrysler will do anything, but they will ask.

We'll see.

- James M., Acworth, US

problem #514

Jun 122013

Ram 1500 Sport 4x4 5.7L V8

  • Automatic transmission
  • 69,000 miles

This dash cracked at less than 10 years and more than 7 so I was told it was too late to be covered. Now when they finally get the Takata air bag recall repair parts in, they say they can’t do the recall repair without me indemnifying them for any further damage to the dash during the repair.

I didn’t cause either of the issues and I don’t want to drive an unsafe vehicle that would be even more dangerous if the airbags deployed and showered me or my passenger with sharp dash fragments.

- Hal F., Knoxville, US

problem #513

Sep 192017

Ram 1500 Sport 4x4 5.7L V8

  • Automatic transmission
  • 95,977 miles

I have been trying to get my Takata airbag recall repaired for a few years now, but was always told there were no parts until recently. Today I took my vehicle in for the repair. The service advisor called me to inform me that he could not assure me that further cracking of the dash wouldn’t occur during the repair procedure. I said then if you damage it then I will hold you responsible. He said he could not proceed without me basically indemnifying him. I would not agree to that.

The cracked dash is of itself a safety problem should the airbags deploy and send dash fragments flying. If they cracked it further, then it would be even more unsafe.

I think Takata has the responsibility along with Chrysler to fix the dash since the dash was made with inferior or defective materials as evidenced by the widespread issue with Dodge Ram dashes.

- Hal F., Knoxville, US

problem #512

Jan 152011

Ram 1500 4.6L V8

  • Automatic transmission
  • 150,000 miles

Small cracks at first, but steadily getting worse. The cracks are on both sides of the dash, almost caving in at the top center.

- Michael R., Mathis, US

problem #511

Aug 012017

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 90,000 miles

The dash is disintegrating and is a safety issue. Dodge should replace this defective item.

- ptb, Georgetown, US

problem #510

May 012015

Ram 1500 SLT 3.7L V6

  • Automatic transmission
  • 110,000 miles

THESE DASHBOARDS ON DODGE TRUCKS IS AND SHOULD BE A INSULT TO DODGE. THIS DOES NOT LOOK DODGE RAM TOUGH AT ALL.

IF THE ISSUE WAS DONE BECAUSE OF CARELESSNESS FROM THE CONSUMER I COULD UNDERSTAND, BUT FOR MYSELF AND MANY OTHER DODGE OWNERS I KNOW AND HAVE MET WITH THE SAME ISSUE WE HAVE TRIED TAKING CARE OF OUR TRUCK.

THE PLASTIC IS SO BRITTLE NEVER SEEN A PLASTIC ON ANOTHER VEHIICLE DASH OR ANY OTHER INTERIOR PARTS THIS FRAGILE. 14 YEAR OLD TRUCK RUNS GREAT DRIVES GOOD BUT FLIMSY DASH SUCKS. COULD BUY A DASHCOVER BUT YOU HAVE TO HAVE SOMETHING FOR IT TO STICK TO AND WHEN YOU TALK ABOUT BUYING A DASHBOARD SKIN THEN YOU START BREAKING THE BANK.

- dereksmithauto, Southport, US

problem #509

Feb 022017

Ram 1500 4.7L

  • Automatic transmission
  • 156,000 miles

Dash is cracked all over dash. I never had such a problem from other trucks I bought from Ford and Chev. The dash is cracked on both parts.

- jerry60, Bay Minette, US

problem #508

May 262017

Ram 1500 SLT 5.7L Hemi

  • Automatic transmission
  • 151,000 miles

I just bought my 2003 Dodge Ram 1500 Quad Cab 4x4. It is in descent shape for it's age. It has some Bondo over the rear wheels. The 2 issues I have with the truck are these...the dash is cracked in several places. I spoke to one used car dealer and he said it is an ongoing issue with the Dodge trucks because they designed the cabs to be so tight that when the dash expands and contracts it cracks. There is a used car lot in French Lick, IN (French Lick Auto) that keeps these in stock because they are such an issue. I will probably get one in the near future. The second issue I have is the day after I bought the truck, there came a ticking noise from the motor. One person said it is not the lifters because it is in the lower part of the motor instead of the top. Any clue as to what this could be?

- Jason B., French Lick, US

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