really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
26,200 miles

About These NHTSA Complaints:

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problem #6

Dec 072017

Ram 1500

  • 52,000 miles
I called the dealership to schedule my recall repair. They told me I did not have any active recalls on my vehicle. After an unpleasant back and forth I was finally able to get a manager or "advisor" on the phone. The advisor determined that I did in fact have an active recall. This error was extremely unprofessional, unacceptable and could have endangered my life and the lives of anyone in my vehicle as the safety risk of the recall is "the loss of air bag and seat belt pretensioner deployment capability during a crash may increase the risk of injury or death." (NHTSA recall number17V-302). While this instance is the most egregious from a safety perspective, this is not the first time ourisman jcd of alexandra, va has been reckless or negligent with my vehicle and I would like to file a formal complaint. Errors like this could lead to myself or someone else getting seriously injured or worse.

- Washington, DC, USA

problem #5

Sep 222015

Ram 1500

  • miles
The contact owns a 2009 Dodge Ram 1500. The contact received a recall notice for NHTSA campaign number: 15V460000 (air bags, seat belts); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part to do the recall repair. The VIN was unknown. The contact had not experienced a failure.

- Hobart, IN, USA

problem #4

May 062011

Ram 1500 6-cyl Diesel

  • 32,000 miles
Air bag did not deploy/seat belt did not lock. I was the only person in my vehicle. I accidentally rear ended a car who had abruptly stopped in traffic in front of me. Severe heavy damage was done to the front driver side and passenger side of my vehicle. My Dodge was declared a total loss. I suffered severe pain/injury to my head and neck. All persons involved in my and the other vehicle had to seek medical attention. My 2009 Dodge Ram was purchased new off the Dodge lot in 2009...updated 10/20/11

- Hephzibag, GA, USA

problem #3

May 062011

Ram 1500

  • 30,000 miles
1 person injured(driver) in Dodge Ram. However 2 other vehicles involved and not sure about their injuries. I accidently rear ended vehicle ahead of me which caused that vehicle to rear-end vehicle ahead of it. My vehicle(Dodge Ram) was totaled. Frontal impact of Dodge was very severe and caused me(driver) head and cervical trauma, resulting in emergency room visit and rehab therapies. All airbags in Dodge Ram failed to deploy and driver seatbelt failed to retract/respond resulting in my head/neck/spinal injury. I have written Dodge-Chrysler, they say they sent someone to inspect truck and say they are not responsible for the airbag and seatbelt not working. Dodge/Chrysler also write the airbag/seatbelt was not suppose to work due to the speed limit (40mph) driven and due to more of a side impact than frontal. However, the impact was both frontal and front side. (I have pictures)

- Hephzibah, GA, USA

problem #2

May 062011

Ram 1500 6-cyl

  • 31,000 miles
Airbags did not deploy. Seatbelts did not retract/work. Was involved in a frontal driver side collision in which my 2009 Dodge Ram 1500 was totaled. I received head trauma injury per airbag and seatbelt not working. Chrysler/Dodge denying any responsibility w/ their defective product.

- Hephzibah, GA, USA

problem #1

Jan 032011

Ram 1500 4WD 6-cyl

  • 12,200 miles
Seatbelt in truck caught the door handle and locked so you cannot pull out more belt to get it off the handle. This also causes the door handle to be partially lifted which automatically unlocks and opens the door while the vehicle is parked or in motion. Even with the door cracked openas far as the belt will allow the belt will not release the handle and allow the door to open more then a few inches. If this was an accident a person could be trapped in the vehicle and not be able to get out without requiring additional equipment to cut the seatbelt or break a window. So far this has not been corrected on my vehicle we will take the truck to the Dodge dealer tomorrow for now no one rides in the passenger seat. I suspect the seatbelt will need to be unbolted from the floor to unhook the belt off the door handle. I do have photos available and the issue can be replicated on the drivers and passengers doors.

- Pasco, WA, USA