pretty bad
Typical Repair Cost:
Average Mileage:
96,700 miles
Total Complaints:
179 complaints

Most common solutions:

  1. replace dashboard (86 reports)
  2. not sure (49 reports)
  3. complain, complain, complain at dealer (12 reports)
  4. cover with a dashboard cover (12 reports)
  5. replace dash (11 reports)
  6. get a dashboard from online for 260 + shipping then diy (5 reports)
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problem #179

Jan 142016

Ram 2500 LS 5.7L Cummings

  • Automatic transmission
  • 223,564 miles

My dash is cracking in multiple places and is extremely annoying and Dodge doesn't want to do anything about it. I'm worried about the fact that if the vehicle is in an accident piece might hurt someone when the airbags go off.

- Richard B., Caddo Mills, US

problem #178

Nov 152016

Ram 2500 Lariat 5.9L Cummins

  • Manual transmission
  • 104,277 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked

I really love my RAM 2500 4x4, but it is certainly a big disappointment seeing the cracked dash every time I drive it. It appears my only option is a dash cover unless Dodge offers a replacement, even for a fair price would fine with me.

- Warren W., FREELAND, WA, US

problem #177

Nov 012008

Ram 2500 Dash 5.9L

  • Automatic transmission
  • 95,000 miles

It is a problem that dodge should take care of. I have had a piece of this dash cut me in the past and have finally decided I will have to replace it myself. It is a disgrace that dodge will not fix these when there is already a precedent with ford replacing dashes.

- Ricky K., West Palm Beach, FL, USA

problem #176

Jan 002008

Ram 2500

  • Automatic transmission
  • 37,000 miles

In the beginning it was just a small crack, then it progressed and now the entire dashboard is cracked in several different places and is lifting up. I have talked by phone to the Dodge dealership and they said it would cost approximately $1500.00 to $2000.00 to repair. If this is an ongoing problem then I feel that it should be addressed to repair at no cost to me. It should have been a recall if Dodge knew about this problem all along and if this gets worse there could be other problems. Please let me know if Dodge should be responsible for this problem with my dashboard.

- lindaphillipslp, McKinney, US

problem #175

Nov 302007

Ram 2500 SLT 5.9L

  • Automatic transmission
  • 106,000 miles

I own a 2003 Dodge Ram 2500 pickup in almost showroom condition and always garaged. Now this is, EXCEPT for the cracking and separation of the top 2 piece dash......and is popping out in pieces.

I request / demand my complaint to be entered with other complaints filed by Dodge owners who have the same problem with the dash issue. Chrysler needs to step up and get real and announce another 2003 recall to resolve the problem and not hold off, just get it done NOW!!!!!!!

Steve P.

Southeast Texas

- fletx, Vidor, TX, USA

problem #174

Jul 012017

Ram 2500 SLT 5.7L V8 Hemi

  • Automatic transmission
  • 138,137 miles

Horrible crack from window to radio and only getting worse!!!

- Colin N., Wilmington, US

problem #173

Nov 092016

Ram 2500

  • Automatic transmission
  • 225,000 miles

The truck is a diesel and in great working order, but the cracked dash is just awful. I would like to get it replaced.

- Jason J., Aurora, US

problem #172

Jun 152014

Ram 2500 SLT 5.9L V6

  • Automatic transmission
  • 263,857 miles

The dash cracking is a major concern since if I were to be in a major accident with all of the stress cracks how much of the dash could break apart which could be deadly when the shards go flying. The cracks are definitely stress related and not spider cracks. The plastic vent grills have, and are breaking more and more. This is an issue that Chrysler like any other typical automaker just wants to ignore, forgetting that (until they wants repeat sales) when enough owners speak loud enough, their sales fall. CHRYSLER WAKE UP AND TAKE RESPONSIBILITY FOR WHAT YOU SOLD US. I KNOW IF IT WAS ONE OF YOUR EXECUTIVES IT WOULD HAVE ALREADY BEEN CORRECTED.


- Bob S., Orangevale, CA, US

problem #171

Jun 012017

Ram 2500 SLT 5.9L I6

  • Automatic transmission
  • 120,000 miles

This is a common problem with Ram trucks. My 2000 Dodge Ram did the same thing. Definitely cheap materials used in the manufacture of this vehicle.

- Don M., Alvarado, TX, US

problem #170

Apr 102012

Ram 2500 SLT 5.9L V6

  • Automatic transmission
  • 195,876 miles

My dash is falling off in piece's. Dealership says because it's old and caused by the sun. Which is BS cause I've always kept my sun blocker installed when parked.

- yarbray3, Bristow, US

problem #169

Mar 042015

Ram 2500 Limited 5.7L

  • Automatic transmission
  • 87,000 miles

Always have taken care of the interior and also have covered my windshield so the sun will not damage my dash. It is cracked real bad. I might not even have a dash come next year due to it is all cracked and falling apart. I have a 2002 Ford Focus ZTX never have protected it like I have my Dodge and it is in perfect condition. No cracked or signs of any stress on the dash.

- rmacias21, Garland, US

problem #168

Jan 052017

Ram 2500 SLT 8.0L V10

  • Manual transmission
  • 64,000 miles

Why hasn't the NHTSA issued a recall for this well known documented problem? It's obviously a safety issue if sharp pieces can strike the driver or front seat passenger in the face.

- Barry H., Seymour, US

problem #167

Sep 012009

Ram 2500 SLT 5.7L Hemi

  • Automatic transmission
  • 180,000 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked dashboard cracked

Dangerous situation that gets worse each month. More and more sharp pieces of dash fall off each time I drive. Afraid that they will kill me in an accident. Hate it even more that my wife NEEDS this to haul her horses and we cannot afford a new truck or even a decent used one. This one runs great and looks good everywhere but the dash. Even if could sell and replace- who would buy such a death trap?

- Mark D., Wayne, OK, US

problem #166

Aug 022016

Ram 2500

  • Automatic transmission
  • 86,358 miles


- Jennifer F., Chicago, IL, US

problem #165

Mar 012011

Ram 2500 SL 5.9L Cummins

  • Automatic transmission
  • 180,000 miles

Dash cracked a few years back, now it is almost completely disintegrated. Besides the danger of flying projectiles, the defroster air vents no longer direct the air flow.

- Dan H., Aubrey, TX, USA

problem #164

Jun 012007

Ram 2500 Laramie 5.9L I6

  • Automatic transmission
  • 90,000 miles

Dash cracked and falling apart. Plastic fell down into defroster ducts and jammed defroster blend door and heater/ air conditioner blend door. Plus I have foam blowing out of all the ducts. Only bought the truck for the engine. If Ford had the contract with Cummins I would not have this problem. Dash not cracked on my old '72 F100 or my not as old '93 F150.

- Ron G., Morven, GA, USA

problem #163

Jun 012015

Ram 2500 SLT 5.7L

  • Automatic transmission
  • 29,000 miles

Condition is concerning from a safety standpoint. The structural integrity of the dash which also houses the passenger airbag is obviously compromised, There are sharp edges where the dash has cracked and where large pieces of plastic are missing. This would very likely cause injuries in the event of a crash.

- mlipinski, Fort Lauderdale, FL, USA

problem #162

Feb 112015

Ram 2500 G811749SLT Hemi

  • Automatic transmission
  • 64,324 miles

The dash cracked all the way through. The little piece by the window fell apart, not a big deal, we bought a new piece and replaced it but now the entire dash has a giant crack all the way through. We take very good care of this truck it has low miles and is covered often. I called the dealer and they want $2300.00 to replace. That seems a bit excessive to me. I know this is an older truck and I would not mind having the dash replaced if they would be reasonable about the price. The dealership of course states it is old and out of warranty so we are stuck.

- kmarkle4, cypress, CA, USA

problem #161

Jul 012015

Ram 2500 SLT 5.9L I6

  • Automatic transmission
  • 165,000 miles

Really looking for a solution. Not sure what to do or how to fix it. Anyone get it covered for free?

- Anthony B., Lindenhurst, USA

problem #160

Apr 272010

Ram 2500 2500 Cummins Diesel

  • Manual transmission
  • 55,000 miles

I couldn't believe that my dash was already cracked. I didn't get it fixed but think with so many complaints on a cracked dashboard that the problem wouldn't be fixed by the manufacturer. I decided to file a complaint because I would like to them to know that it is an obvious problem to the 2003 Dodge 2500. Let's get it fixed.

- Trevor H., Cedar City, UT, USA

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