really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

May 242000

(reported on)

Ram Van 1500 4WD

  • miles
After 2555 miles, I started getting a very musty odor coming from my A/C vents. I brought it to closest dealer (massey-yardley). Work done states "check for a leak, evaporator leaking, replace evaporator." At 5099 mileage, I went to the dealer because I was still getting a musty odor. I stated I had allergy testing done which came back positive for mold & mildew and I was having health problems due to this condition and could not use my vehicle. This time the dealer cleaned and deoderized the carpet and told me to remove the rubber mats, which I did. There was no moisture under the mats. I do not have pets nor do I smoke, no children. This is a personal vehicle that is not used for work. I am a retired law enforcement officer. The inside and outside of vehicle is always kept immacuately clean. The rubber mats I had bought were of good quality and are afterall, made of inert rubber which did not give off any odor whatsoever. On May 24th I went to the dealer, stated that I have kept the mats out and that it didn't make any difference and I was still getting a musty odor which was making me sick. Dealer sprayed a foaming product manufactured by petro chemical products, Inc. Into the drain outlet and also sprayed some condition air automotive refreshener also by that same company. I was also told by the dealer not to use the max A/C setting but to use the outside air which is in contradiction to the instructions in the owner's manual which states, "select max A/C when the outside air contains smoke, odors or high humidity. This feature allows for recirculation of interior air only." Two other dealers that I called up to get their opinion on my problem, informed me to spray a can of lysol into the intake (I'm sure the epa would find this a dangerous practice to be inhaling this within a confined area). If Chrysler intends for me to use the outside air, in contradiction to the owners manual. Outside air intakes are large enough to suck in insects, etc.

- Palm City, FL, USA