really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
87,407 miles

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problem #31

Mar 212012

Crown Victoria

  • 88,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated while driving 30 mph at night, the headlights stopped illuminating. The contact also stated that the headlights would illuminate and stop illuminating on their own because the light control module was defective. The vehicle was not taken to have the failure diagnosed or repaired. The failure mileage was 88,000.

- Oakley, CA, USA

problem #30

Feb 292012

Crown Victoria

  • 125,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving 45 mph, the front automatic headlight failed without warning. The contact pulled over and shut the vehicle off. The contact restarted the vehicle but the automatic lights were still not working. The contact activated the headlights with the manual switch. The contact did not take the vehicle to a dealer or local mechanic. The failure mileage was 125,000. The VIN was not available.

- South Vienna , OH, USA

problem #29

Jan 192012

Crown Victoria

  • 49,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving approximately 50 mph, the headlights shut off without warning and would not illuminate after the contact attempted to re-engage the headlights. The vehicle was not inspected by a dealer nor repaired. The manufacturer was contacted and they offered no assistance. The failure and the current mileages were approximately 49,000.

- Ontario, NY, USA

problem #28

Mar 302011

Crown Victoria

  • 92,000 miles
Headlight failure of both low and high beam at all speeds. Intermittent failures beginning at end of March 2011 at approximately 92,000 miles and finally total failure in June 2011. Very dangerous if not in safe location to pull over or in middle of critical driving maneuvers such as passing, sharp turns, etc. Contacted local Ford dealer parts department and they confirmed no tech bulletins issued by Ford or other recalls, and cost of replacement light control module, or lcm, to be $511. Contacted Ford customer relations via their web site, and it was confirmed there is no warranty or other formal actions-considerations. Have owned previous versions of this Ford model, all for a longer period of time than the subject 2004 Crown Victoria model, 1982 Mercury Grand Marquis, 1987 Crown Victoria, 1991 Crown Victoria, and 1995 Crown Victoria, and none of them have exhibited this problem. Given that, this is a fundamental degradation in safety, in addition to a decline in durability and reliability. Understand NHTSA opened a case or investigation file PE08-066 in late 2008 which was closed in early 2009, so that would have or is not taking into account failures or related incidents that occurred afterwards. Have replaced lcm with new unit which has corrected the problem for now.

- Ninde, VA, USA

problem #27

Jul 062011

Crown Victoria

  • 179,734 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights failed and would flicker on and off while driving 25 mph. The vehicle was taken to the dealer who advised that the main electrical modular control box needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 179,734.

- Longwood, FL, USA

problem #26

Jun 072011

Crown Victoria 8-cyl

  • 87,000 miles
Due to faulty manufacturing by Ford, I have faulty headlights. On more than 20 occasions I have been without headlights. I have to wait until the lights come on before I can proceed to drive the vehicle, endangering my life depending on my location at the time! please ask Ford to consider fixing the problem before someone is seriously injured!

- Glenwood , IL, USA

problem #25

Jun 072011

Crown Victoria 8-cyl

  • 79,000 miles
I have experienced total headlight failure on more than 20 occasions while driving at night. Some of the time the failures occurred in total darkness on interstate and secondary roads. The failure affected all lights, interior and exterior. I definitely think this constitutes a serious safety hazzard. On the first failure my son, daughter-in-law and baby grand daughter were being transported from the airport to my home when the lights failed on the interstate in total darkness at a speed of about 65 mph. My local Ford dealer does not want to address the problem and the total cost to replace the light control module is more than $600 I learned from the NHTSA website that there have been more than two thousand claims related to headlight failire on the 2001-2004 Ford Crown Victoria. It appears that NHTSA opened a case on this matter in 2008, reference action number PE08066, closed it on 24 March 2009, indicating that the issue would be monitored and NHTSA reserved the right to reopen the case. I hereby respectfully request that action number PE08066 be reopened and that Ford Motor Company assume responsibility for the obvious faulty light control modules. Respectively submitted.

- Columbia, SC, USA

problem #24

Mar 212011

Crown Victoria 8-cyl

  • Automatic transmission
  • 125,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated while driving 40 mph both headlights suddenly shut off. The contact had to either activate the high beams or pull over and shut the vehicle off and restart it in order for the headlights to work. The contact did not take the vehicle to the dealer for diagnostic testing. The contact stated the vehicle was very unsafe to drive at night. The failure mileage was 125,000. Updated 11/03/11

- Whitehall, PA, USA

problem #23

Mar 012011

Crown Victoria

  • 50,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights would shut off sporadically and without warning. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was not notified of the failure nor was the vehicle repaired. The current mileage was 52,000. The approximate failure mileage was 50,000. The VIN was unavailable.

- Columbia Heights, MN, USA

problem #22

Feb 072011

Crown Victoria

  • 90,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights would shut on and off intermittingly and sometimes, would not illuminate. The vehicle was neither inspected by a dealer nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

- Manchester, MO, USA

problem #21

Mar 012010

Crown Victoria 8-cyl

  • 150,000 miles
My 2004 Ford Crown Victoria, a former chp vehicle turned into a taxi at 102,000 miles, began to experience headlight problems when I would stop and turn off the engine briefly, return, restart, and within a short time the headlights would fail. After a couple minutes the headlights would come back on. This problem progressed to less predictable failure of the headlights when running. Failure of the light control module was diagnosed at !50,000 miles and I found a taxi driver who had overcome the same problem and rewired from the green/black wire behind the lights control switch thru the firewall to a built-up powered relay and then to the headlights. It has worked fine, now 197,000 miles, except that the hi-beams have failed in the set position but still work in the temporarily position. Cost $60. Good luck. I know personally or anecdotally of 6 other 2004 crown vic"S in sacramento that have experienced the same problem. When will big brother recognize that this problem requires a recall?

- North Highlands, CA, USA

problem #20

Apr 172011

Crown Victoria

  • 120,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights would fail sporadically without warning. The contact stated that the lights on the instrument panel and the brake lights would remain illuminated during the failure. The contact took the vehicle to the dealer, but they were unable to duplicate the failure yet suggested that the failure could be a relay that was overheating and causing the failure. The vehicle was not repaired. The VIN was unavailable. The failure mileage was 120,000 and the current mileage was 123,000.

- Springfield, OH, USA

problem #19

May 072011

Crown Victoria 8-cyl

  • 61,000 miles
Headlights go out intermittently while driving. Diagnostic test done at Ford dealership service center resulted in a determination that the internal light control module was faulty. Part # 4W72-13C788-bc.

- Albuquerque, NM, USA

problem #18

Apr 182011

Crown Victoria 8-cyl

  • 106,000 miles
2004 Ford crown vic headlights turn off just whenever and come back on just whenever. It is the light control module. A very expensive repair. This particular vehicle is a fire department vehicle paid for and maintained by taxpayers. Ford price for the part is $840. Ford should recall the 2004 Ford crown vic light control module (lcm). Repair or replace this part. It is a hazard. You never know when the headlights are going to not operate.

- Greenville, SC, USA

problem #17

Feb 092011

Crown Victoria

  • 91,000 miles
I was coming home from work, and I pulled into a local subway shop, received my food, as I went to turn on my car, the automatic lights did not come on, the park lights did, but not the automatic lights, I flicked the lever to high beam but to my surprise no lights. I pulled the lever back and held it, until I got home, this is a very dangerous situation...

- Dothan, AL, USA

problem #16

Oct 222010

Crown Victoria

  • 49,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights failed at night and when he attempted to use the high beams, he had to hold and pull the switch for them to activate. The vehicle was taken to an authorized dealer who stated that the headlight control module failed. The vehicle was being repaired. The current and failure mileages were 49,000.

- Merrillville, IN, USA

problem #15

Dec 222010

Crown Victoria 8-cyl

  • 66,754 miles
2004 Ford Crown Victoria - head lights turns off while driving - spoke to Ford Agency and said problem is in the headlight control module and module must be replaced - $511 part - said a common problem. Lights turn back on after 1-2 minutes. Very dangerous situation.

- Hazle Twp, PA, USA

problem #14

Oct 172010

Crown Victoria

  • 54,000 miles
When driving at night, the headlights will shut off abruptly causing a serious driving hazard via greatly reduced visibility. Parking lights will function, and bright flash will work, but no hi beam is available unless the flash lever is held. Lights may go back on at any time, or not turn on until the next time car is started at night.

- Lake Forest, IL, USA

problem #13

Oct 282010

Crown Victoria

  • 77,500 miles
Sporadically the headlights go off for no reason. Sometimes turning light switch off and then on again will turn them back on, sometimes not. Sometimes waiting a few minutes and turning them back on works, sometimes not. Sometimes lights just come back on their own.

- Norwood, MA, USA

problem #12

Oct 162010

Crown Victoria

  • 44,346 miles
Driving on expressway and all of a sudden headlights fail! out on a dark, dark road in the middle of nowhere (I-57) and a single 55 year old woman, how dangerous is this"!" I went to Ford dealer who acted like he had never heard of the problem before (river oaks Ford in calumet city, il ~ the top rated Ford repair dealer in the country according to their recorded phone message and a huge banner on the wall as you enter the dealership), but was clueless as to this problem, really" the car sat there all day until they called me at 3:30 in the afternoon to tell me the headlights turn on and off, what was the problem" oh, we can install a new light box module ($500)...that might take care of the problem...no guarantee, again...really? I came home (problem unrepaired), looked up 2004 Crown Victoria headlights on google and to my astonishment found website/article after article stating how common this problem is on Crown victorias, Grand Marquis and maurader 2003-2005!!! I think that Ford is trying to shuck their responsibility in taking care of this potentiality hazardous malfunction (car can start on fire and many cabs in los angeles have article date 3/25/10)! they should step up to the plate and send out a nationwide recall for this to be fixed, instead I have to come up with the money for the part, the labor to get this fixed. This doesn't include the downtime having the car in the shop for the day! pathetic is all I can say about this situation. I am just glad I was able to pull the brights lever back toward the steering wheel so that I would have some kind of lights...not easy driving a long distance holding this lever all the way but it was the only way I could get any kind of lights to work! pushing the bright light lever forward to keep the brights on didn't work either!

- Calumet City, IL, USA

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