pretty bad
Typical Repair Cost:
Average Mileage:
78,550 miles
Total Complaints:
226 complaints

Most common solutions:

  1. not sure (133 reports)
  2. replace door ajar sensor (46 reports)
  3. replace door latch assembly (37 reports)
  4. repair latch, sensor (3 reports)
  5. dealer sent electrical pauses through latch (2 reports)
  6. replaced door latch assembly (2 reports)
Get notified about new defects, investigations, recalls & lawsuits for the 2011 Ford Edge:

Unsubscribe any time. We don't sell/share your email.

This problem may be covered under warranty. Ask your Ford dealer.

« Read the previous 20 complaints

problem #206

Sep 102018


  • Manual transmission
  • 100,500 miles

Unless I get a fix for this door ajar alert and door lock failure, I cannot use my car! Get, this problem that should a recall on the books already, will cost be $500 for a fix that should be covered by Ford. Maybe I can just trade for a Buick! THIS PROBLEM AFFECTS EDGE MODELS FROM 2011 TO 2018. I CANNOT USE A CAR THAT I CANNOT LOCK FOR A NUMBER OF SAFETY ISSUES. And I am unsure if it will unlock if I happen to get it to lock. That is a big risk too as I could be stranded with out help!

My daughter just received a recall for the door lock problem on her Escape. Why haven't I gotten a recall for my Ford Edge?

- Holly B., Mchenry, US

problem #205

Aug 012018

Edge 3.5L

  • Automatic transmission
  • 112,000 miles

My passenger door ajar light comes on every time the door is opened, sometimes while I'm driving. Sometimes I can open & shut it to turn it off in one try, and other times it takes multiple tries. In either case it is not only annoying to see but also dangerous while driving at night when the dome light won't go off & it impairs my vision. It also is a safety hazard when the doors won't lock while driving, & can drain down my brand new battery I just put in my car. Ford needs to find a permanent solution for this problem at no cost to the consumer.

- Sharis D., Hayden, ID, US

problem #204

May 042018

Edge Limited 3.6L

  • Automatic transmission
  • 53,000 miles

It is my understanding that Ford is not addressing the situation saying that it is not a safety issue. I beg to differ, I am forced to drive around with doors that will NOT lock. My car is unlocked at all times. Would you feel safe like this? How many times do I stop and try closing the door again thinking that maybe this time the light will go out? The lights stay on the battery gets drained and I get stuck. Still not a safety concern. Oh yes and let’s remember that because the doors don’t lock, the child safety locks aren’t engaged either.

- Cheryl L., Southampton, US

problem #203

Dec 012017

Edge Limited V6

  • Automatic transmission
  • 130,000 miles

I noticed the dome light on from my office one morning (dummy me didn't realize the horn honked twice as I walked away pushing the door lock on my key fob - the horn honking twice is the indicator that the door didn't lock, apparently). I found myself having to close my door 3,4,10 times before the latch would catch. I also replaced a battery at a cost of $130 due to this mess.

FORD should recall the Edge and repair these latches at NO COST to owners!. Recalls / Repair Ratios will definitely be used when contemplating my next purchase. This die-hard Ford girl may take business elsewhere....... First, the front emblem wearing / coming off We had a 1977 Ford Pickup that you couldn't PRY / SCRAPE the front emblem off of!!!! Boy, how the QUALITY has gone down the crapper!

FORD should take a door latch issue seriously as a safety measure and at a MINIMUM, repair for a flat fee of, say, $100 - I could swallow that!

- ellamgay, Jacksonville, US

problem #202

Apr 272018

Edge Limited 3.5L V6

  • Automatic transmission
  • 107,884 miles

I just wish with this being such a wide spread problem that they would recall it.

- Dustin T., Decatur, AL, US

problem #201

May 242018

Edge Limited 3.2L V6

  • Automatic transmission
  • 140,000 miles

The door ajar light came on,and would not go off. Before I had realized it had drained my battery, and I had to get a jump. Then the next day, same thing and after MANY attempts to get the interior lights to go out via opening and closing this door MANY times, it finally did go out. Now it is stuck on again, I am at work, and fear by end of the day I will need a jump AGAIN!

- Michelle P., Kingsland, TX, US

problem #200

Jan 012018

Edge Limited V6

  • Automatic transmission
  • 55,000 miles

Door ajar light stays on, keeps lights on. Alarm goes off randomly at various times throughout the day/night.

- John F., Oceanport, NJ, US

problem #199

May 012018

Edge SE V6

  • Automatic transmission
  • 83,000 miles

I was told it was $400 to fix and with all the complaints I would hope this review adds to the list so a recall can be issued. It's a huge safety concern when my passenger door thinks it's open when its not. Especially because it messes with the child locks and I pray my kids don't open the door while I'm driving. It's so unsafe. And with 1500+ reports, Ford should send the recall notice soon!!

- Niki P., New Berlin, US

problem #198

Jun 012015

Edge Limited V6

  • Automatic transmission
  • 56,156 miles

People are able to access my car while sitting at a light while my child is in the car because I cannot lock the door. My car battery life decreases because the light will not shut off once the car is locked with the remote. It takes a significantly long time for this light to finally dim out. I have gone through 2 batteries because of this.

- Aminah M., Lawndale, Cambodia

problem #197

Apr 162018

Edge SEL 3.5L V6

  • Automatic transmission
  • 140,000 miles

After a day or two the battery will drain every time you shut the car off.

- Ben K., Germantown, US

problem #196

Mar 202018

Edge Limited V6

  • Automatic transmission
  • 117,000 miles

Listen, I just had a meltdown on the way to work this morning because I was afraid to drive due to the passenger side door ajar light was on. This might not seem like a big deal to the manufacturers, however, this is nerve racking and causes a great deal of anxiety as a driver. In addition, this also causes a distraction for the driver.

I shouldn't have to feel on edge or worried on my everyday commute to work.

We purchase our vehicles based on safety and luxury. How is this safe or luxury constantly being worried that the door will fly open as I'm driving or worrying that my 7 year old can open the door since the doors will not lock while this door ajar light is on.

In addition, I didn't pay over $20,000.00 for a luxury vehicle to have mishaps like this. If you made things correct the first time, there wouldn't be complaints about things going wrong in the future.

This isn't normal "wear and tear" on a vehicle such as replacing tires or brakes.

Good companies are willing to back up their work, why wouldn't this issue be backed?

I just want things to work properly.

Why do people have to be injured in order for something to be done?

Update from Apr 17, 2018: Here is an update- last Friday (4/13/18) I left the house with my 7 year old to take her to schoo. I open the passenger door and noticed that my car wasn’t locked. In addition to my car not being locked (due to this door ajar issue), my car was ransacked and I had a couple items stolen.

It’s sad that it takes some one getting injured or worse for a recall to be made.

- Jennifer M., Marion, US

problem #195

Jun 152017


  • Automatic transmission
  • 140,000 miles

Constantly drained the battery every few months. Battery died.

- Wendy F., Woodleaf, US

problem #194

Oct 202017

Edge SEL V6

  • Automatic transmission
  • 60,000 miles

It started happening at the end of October, but it would once in awhile shut off. New Years Eve it died the first time, and since it has died 2 more times. I have to start it 2 hours before I leave for work, and then again on my lunch break to make sure it will start. I cannot believe this has not been recalled, so ridiculous and frustrating. I have tried cleaning it and using the grease. It works for a day or 2, but then goes back to its regular annoying ways. I feel like the only option is to break the black plastic piece and the white piece like that YouTube video out. Or try to replace the sensor and have it go out again??? That’s insane Ford, c’mon. I love the Ford Edge otherwise, in fact, my husband and I actually got another one after an accident and totaled it. It’s unfortunate I didn’t know about this before getting the second one! 😒

- heather86marie, Brooklyn Park, US

problem #193

Feb 282018

Edge Limited V6

  • Automatic transmission
  • 120,000 miles

Spouse traveling alone noticed interior lights going on and off and car sitting in driveway. Fear of dead battery if lights don't go off. Very annoying. Many fears related to car shutting down while driving causing an accident. Car door ajar couldn't be remedied with repeated door closings. Research indicates this is a problem many other vehicles with same make and model are experiencing with $400 fix.

- Jim G., Island Lake, US

problem #192

Jun 232017

Edge SE

  • Automatic transmission
  • 95,000 miles

The Door Ajar warning light is on for the driver side door, even though the door is shut (slammed shut to try to turn the light off). This appears to be a well known issue based on search results, yet Ford has refused to issue a recall. The estimated cost to fix the issue is $500+ and it appears as the issue can occur again after fixing it since it's an issue with the part itself.

- Melanie G., Gilbert, US

problem #191

Aug 082017

Edge SEL

  • Automatic transmission
  • 125,000 miles

The door ajar warning is always on but the door isn't ajar. This is the driver door. Because of this, the doors in the car won't lock if the key is in the ignition. This is a HUGE safety concern, especially when driving in unsafe areas or alone at night which my job often requires me to do.

- Amy L., Saint Louis, US

problem #190

Dec 122017

Edge SEL 3.5L V6

  • Automatic transmission
  • 100,000 miles

This car is so good, otherwise I hate that I have to complain about this. I have always had good service out of the other Fords I have owned. But I can't trust this car! If you are driving it the doors unlock on their own and the interior lights stay on. That is dangerous I don't care what Ford or the NHTSA says! I am afraid that it will strand me or my wife somewhere because you can not turn off the interior lights when it does this and then it drains your battery!

I guess Ford changed the design but as is typical in the car business, they know about a problem, quietly fix the new models and the owners of the older models are left to fend for themselves. Ford could at least give older model owners a break on the cost as a good will gesture if nothing else. But Ford will not do anything they are not forced to do either by the govt or the marketplace.

The American car makers will find out again that they are not bulletproof, just like they found out in the 70s and 80 when the Japanese handed them their butts. I ordered the part and will probably put it on my self because I like to work on cars but I can't drive it until then so will they give me something for my inconvenience? Yeah right.

- lcardfan10mc, Louisville, US

problem #189

Jan 012016

Edge SEL 3.5

  • Automatic transmission
  • 100,000 miles

Not only is the door ajar warning annoying but its not safe. I work at night and am unable to lock the doors when this warning is on. How is that not considered a safety concern???

- jrobcon, Moores Hill, IN, US

problem #188

Jul 022016

Edge SE

  • Automatic transmission
  • 38,000 miles

When the door ajar light came on at first I did pay the 250.00 they wanted to fix it, but the fix only lasted a couple of weeks. At first it was only happening to my driver door but now it is affecting my passenger door. This is a safety hazard for me and my family as the lights in the overhead do not shut off at night and the doors will not lock.

- Dennis M., Westfield, MA, US

problem #187

Nov 132017

Edge Limited 3.5L V6

  • Automatic transmission
  • 89,900 miles

I bought the vehicle used with almost 90,000 miles on it. It is just annoying. It happens about 50% of the time. Dealer said it cost $410 to fix. I haven't started with any minor fixes yet. Just good to know this is common and I wish there was a recall.

- Joel K., Powder Springs, US

Read the next 20 complaints »