10.0
really awful- Crashes / Fires:
- 1 / 4
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 52,575 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Door ajar not working. Was replaced twice under warranty. This should have been a recall
- Menasha , WI, USA
The contact owns a 2011 Ford Edge. The contact stated that the low battery warning light was illuminated. The contact purchased a new battery, and her brother replaced the battery. The contact stated that the system check, the rear suspension, and the door ajar warning lights were illuminated. The contact closed the door, and the electric maintenance was reset independently. The contact stated the instrument panel would intermittently turn off and on. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V128000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
- Washington, DC, USA
Door ajar is constantly on. Front passenger door. This is causing my dome lights to stay on, my key beeps twice when securing vehicle.
- Everett, WA, USA
My car will turn on the lights in the middle of the night, without anybody in it. Battery is continuously dead, even after replacing with a new battery. The alternator and starter have been checked and are good. The passenger door ajar is always on. When I lock the car with my key fob it honks twice and the lights inside the car remain on. The car will die while driving it, when I am at a stop light. The engine light will come on and the only warning that appears is passenger door ajar. Other Ford vehicles have a recall for these horrible issues and my vehicle should be as well. This is a major issue caused by Ford. Period. There is no specific date for this issue, it happens every single day since I have owned this 2011 Ford Edge SE FWD
- Everett , WA, USA
Have had 2 boosters put in. Still have pedal fade or pedal stiffness. Also had HCU put in as well as Anti lock brake unit put in. Still have same brake problems. Also during this whole fiasco the new pads and rotors got destroyed with in 3000 miles of installation due to brakes locking up while driving and not releasing the pads. We have over $5000 dollars invested into brakes and still have a brake problem. I have call the 1-800 customer service number over 5 times asking to speak to a supervisor and have been told the will call back with in 24 hours and the have never called back. This is a huge safety issue as well as an out of pocket issue. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Macomb, IL, USA
The interior dome light stays on and door-ajar light for the driver/passenger doors. I have opened and shut the doors gently several times and the light will stay on for at least 50 mins. Sometimes, the light pops on when the car has been sitting in park.
- Durham, NC, USA
The door Ajar is not indicating door is shut therfore I am unable to lock door also dome lights remain on draining battery. I have tried cleaning out area it helps sometimes then goes back to not working. This is a safety issue for me and my kids as I cannot lock my vehicle and my vehicle will not lock making it unsafe while driving.
- Shelton, WA, USA
Purchased a FORD Edge 2013 on July 27th 2022, from day one, the door ajar light will not go off. We have shut the door, slammed the door, and it still stays on. This is causing the car alarm to go off randomly and the battery is getting weak. We have taken it to FORD and they want $500 to fix the issue. This should be a RECALL!!
- Wilson, NC, USA
My door ajar light keeps coming on and causing my interior lights to stay on for long periods of time. Today it finally drained my battery. Also when the door ajar light come on, I cannot lock my doors.
- Clayton, NC, USA
The driver door actuator is a serious problem and malfunctions putting my children at risk. I am unable to lock the vehicle doors because even though I close the driver door the car thinks my door is open when its actually closed also I am unable to enable my alarm system when this happens because again the car thinks the driver door is open when in fact its closed. I had an electrical mechanic look at it yesterday 4/22/22 and there seems to be many people having the same issue. I close the driver door and even though the drivers door is closed on the dash board it reads driver door ajar which is a serious safety issue to my children/passengers and possible theft of my vehicle.
- Elmont , NY, USA
When closing my front passenger door, the door ajar light remains on. With this, my doors will not lock creating a potentially dangerous situation where a person could open my doors if I-€™m driving. I either have to repeatedly slam the door until it closes or just leave it as is, but as stated my doors will not lock. I do not want the risk of having someone opening my doors while I-€™m inside, have young children open the door while in drive, or have someone break into my car.
- Dallas, TX, USA
I purchased my 2011 Ford edge limited 4/28/21...Every since this car has gave me hell. Both Cadillac converters keep going on, the heat shield is constantly rattling, and the switch to the wiper is bad.
- Allenhurst, GA, USA
When I start the vehicle the door ajar warning light goes on and will not shut off. When I shut off the vehicle the interior light stays on. When I am sleeping in the middle of the night my warning system goes off and the car beeps constantly until I hit the key transponder With key in my hand the automatic lock will not unlock unless I press the unlock button ( I changed batteries in both of my keys).
- Blackwood, NJ, USA
Rear left door ajar button constantly is lit up, even when the door is shut. This is causing the vehicle to keep interior lights on and even trigger the alarm to sound at times, causing the battery to die often.
- Somerset, KY, USA
Car shut off on a major high way. No power. Almost got hit by another car. Needed to be towed home. Ford dealership has had my car for 2 weeks with no help!!!!!
- Philadelphia, PA, USA
The contact owns a 2011 Ford Edge. The contact stated that she experienced several electrical failures with her vehicle. The contact first noticed that the interior lights remained illuminated after turning off the vehicle and closing all the doors. The contact also mentioned that the door ajar warning message remained illuminated on the instrument panel with all four doors being properly closed. Other failures included various warning lights intermittently flashing while driving at various speeds. Additionally, the driver's side window failed to operate as needed. The contact had taken the vehicle to dick smith Ford of columbia (7201 garners ferry rd, columbia, SC 29209) where she was provided an estimate for the repairs. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
- Columbia, SC, USA
Won't switch gears and smells like it is burning
- Lakeside, CA, USA
2011 Ford Edge limited, intermittent pedal fade. While depressing brake pedal, pedal will fade to the floor. Eventually pedal will return to normal operation over time. Brake booster and master have been replaced and are functioning normal. This issue is intermittent and extremely dangerous and should be addressed. This issue happens while driving, wife almost had multiple accidents due to the hcu valves sticking open on ABS pump side and not closing. Events get worse in colder conditions. Vehicle has been in the shop multiple times, flushed with specified brake fluid, bled and mechanically bled. Ford dealership stated that there is nothing else they can do for us. Cost of repairs have surpassed $2900 worth of diagnostics and is still not fixed. Vehicle is less than 90K miles on it and is currently unsafe to drive.
- Campton Hills, IL, USA
For almost 2 years my passenger door says open and leaves light on killing my battery and the door is closed
- Westport, MA, USA
- Las Vegas, NV, USA