10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
50,627 miles

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« Read the previous 20 complaints

problem #67

Nov 012015

Edge

  • miles
Was driving down highway and the powertrain malfunction warning came on. I was unable to drive the car just shutdown.

- Lindsay, OK, USA

problem #66

Oct 262015

Edge

  • 61,000 miles
My husband and I were driving home (going approximately 40 mph) with our 2 year old and all of the sudden the car lost power. It did not die but wouldn't go over 5 mph. Thankfully, we were close to home and not on a busy highway. If we had been on a busy highway I do believe it would have cause an accident and that terrifies me since this is our primary family vehicle. I have read that Ford extended the warranty for this issue but was not made to issue a recall. Unfortunately, Ford Inc's "customer satisfaction program" for this issue expired in January 2015 so now I will be out the money to fix this extremely dangerous issue. Ford Motor Company should be made to issue a recall to fix this issue before it kills someone.

- Mayfield, KY, USA

problem #65

Sep 212015

Edge

  • 28,000 miles
The contact owns a 2011 Ford Edge. While driving 35-40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The contact stated that the failure occurred twice. The vehicle was taken to the dealer where it was diagnosed that the throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28,000.

- Vero Beach, FL, USA

problem #64

May 012015

Edge

  • 65,000 miles
On several occasions the vehicle lost all acceleration and power to the engine. Yellow wrench showed there was a warning, and check engine light flashed, but upon turning off the car (the main electronics ie:radio/ac still worked) and restarting it resumed "normal" functions and driving. We had several times this happened to us. All of the occurrences happened in the middle of accelerating and at different speeds. Two were on residential roads, one was in a busy intersection, and one (the worst) was on the freeway 3 lanes over from the right shoulder going with the flow of traffic at 70mph. The dealership was unsuccessful N assisting with the problem because without a check engine light they were unable to diagnose the problem. But our latest incident, on September 11th, 2015 (this time the wrench and AWD off flashed), the check engine light stayed on and it was diagnosed as a bad throttle body. This is more than dangerous it is a russian roulette of whether the car will work or not. Please take this situation seriously, there are many other people M.carcomplaints.com/Ford/Edge/2011/engine/engine.shtml complaining about the same year and model as my car, having the same exact issue. This should be put on recall immediately.

- Belmont, CA, USA

problem #63

Aug 222015

Edge

  • 47,000 miles
The contact owns a 2011 Ford Edge. While driving at 60 mph, the vehicle stalled and the wrench indicator illuminated. The contact stated that the vehicle was able to restart; however, the failure recurred approximately 10 miles down the road. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 47,000.

- Yorktown Heights, NY, USA

problem #62

Aug 252015

Edge 6-cyl

  • 33,840 miles
Driving down side road (thank heavens) lost all power, no speed control, coasting to stop in traffic. Small wrench signal showing AWD off. Stopped car - re started car and had power. This has happened twice in the past two weeks as it just happened again today being September 6th 2015. Seeing many reports of this same experience on internet forum, showing replacing throttle body for the fix. Need to have re call and correct problems prior to serious accidents in high volume traffic. This is the Ford 3.7 six cylinder engine in the 2011 Ford Edge. Internet shows this problem in many of the Ford vehicles...very very dangerous. Please advise of current status or recall notices. I have not heard of any recalls at this time. Thank you.

- Mt Juliet, TN, USA

problem #61

May 172014

Edge

  • 40,000 miles
This is now the seventh time I've lost all power while driving. The car completely shuts down, steering becomes uncontrollable and the oil pressure light comes on. I've taken to the dealership and I'm being told the car has no codes of what happened and they can't repair. I'm not sure how a computer doesn't register a low oil pressure light or how it's not hard coded somewhere in the computer system that the car just cut out at 35mph to 60 mph I have no warning that this is about to happen, I lost my steering, car shuts down, brakes do not work. Ford has no idea on how to fix this. I pull over and wait a few minutes crank up and go, sometimes it does it 5 to 6 times in a row before I can get to the dealer. Also, my driver's side door always keeps the door ajar light on, Ford has no clue how to fix this either- the interior lights stays on the whole time also. I have taken it in several times for this also and they can't fix it. I bought this car used and it was great for one year and now it has many problems which I believe it did when I bought it. I now put 93 octane in it just to see if that helps, I have put engine cleaner in it, had all the filters changed every 3 months, nothing seems to work. I do have grandchildren and worry that an accident could happen due to this malfunction. How do I go about filing against Ford for the lemon law.

- Orange Beach , AL, USA

problem #60

Aug 302015

Edge

  • 40,000 miles
The contact owns a 2011 Ford Edge. While driving approximately 55 mph, the speed decelerated independently with the illumination of the wrench warning light. The vehicle was towed to an independent mechanic for diagnosis, who confirmed the electronic throttle body failed. The vehicle was not repaired. The manufacturer issued a special customer satisfaction program related to the electronic throttle body however, the vehicle was not included. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.

- Manassas, VA, USA

problem #59

Jul 242015

Edge 6-cyl

  • 53,000 miles
About 2-3 weeks ago, while driving in the outer banks, nc, I had a sudden loss of power in the vehicle and an yellow wrench sign came. Luckily, I was able to pull off the road and shut the car off. Once restarted, it worked ok. I went to cavalier Ford dealer at portsmouth, va and they could not find anything wrong. Since there was no recall or mention of this problem from Ford, I was told not to worry about it. Today, while driving with my wife and daughter, I had complete loss of power with the yellow wrench sign again. I had to pull on the wrong side of the road with hazard lights on. Again, we were lucky that we did not get hit. When restarted, I was able to drive back home and take my wife's car. I am taking the Ford Edge to the dealer again. I am letting you know that, when I googled for similar problems, there were plenty of complaints on this model vehicle. You can find these reports on the link below: \25\15 updated 12/1/2015

- Portsmouth, VA, USA

problem #58

Jul 222015

Edge 6-cyl

  • 65,000 miles
After pulling out onto the highway, car seemed to stall. Wrench light came on, engine was still running, however pushing the gas pedal did nothing. After coasting to a safer spot to pull over, I shut the engine off and started the car again. Drove a few miles down the road before it did the same thing again. Lucky that there wasn't any vehicles behind me to hit me. Glad I wasn't on the interstate, pulling out in traffic, or attempting to pass someone when this happened. I contacted Ford today after seeing csp13N03, which was because of the exact same problem, and was told that my VIN was not covered under this program. I then asked them who to appeal this to and they told me they have opened a case # for my reported problem but there wasn't anyone to appeal their decision to, whatever that may be or whenever that may finally come. In the meantime, I'm stuck without a vehicle to safely Transport my children in until I can afford to have it fixed, while other vehicles whose VIN were covered under this program with the exact same troubles were covered. This customer service program (issued instead of a recall) needs to be extended to all vehicles Ford manufactured during the same time frame, as a quick internet search revealed hundreds of others in the same position I am in. It is a dangerous situation to put the lives of countless families in, and for no good reason!....updated 09/03/15 updated 12/05/2017

- Holton, IN, USA

problem #57

Jun 202015

Edge

  • 61,950 miles
Vehicle lost power pulling out in traffic (so glad I didnt get hit), would not accelerate and the yellow wrench appeared on the instrument panel. Only way to correct problem was to restart engine (this happened 3 times trying to get home). The third time the service engine soon light came on and I was able to pull the codes and had a P2111 and a P2112. After looking into this issue it looks really common why would they not recall it like the Ford Fusion?

- Spring Hill, FL, USA

problem #56

May 242015

Edge 6-cyl

  • 49,905 miles
The first time the problem occurred I was driving down a street and had slowed to make a left turn into a retail establishment. Just as I made the turn the vehicle shuddered slightly and immediately lost forward momentum - it was like the vehicle was in neutral - I had no acceleration. A wrench appeared on my driver's display. I was able to pull to a stop and I shut the vehicle off. After several minutes I attempted to start the vehicle. It took several seconds longer than normal for the vehicle to start but it did. The second occurrence happened in my work parking lot. I had backed my vehicle out of my parking place and just as I started to accelerate the vehicle shuddered slightly and I again lost any acceleration. I turned the vehicle off and restarted immediately. Again, it look slightly longer than normal for the vehicle to start. The third time I was driving 55 down a road when the vehicle suddenly lost momentum. Same deal with limping to the side of the road, praying this time that nothing was coming as the vehicle was only half off the road. It started with effort. In each occurrence the wrench appeared. This has all happened over a period of 13 days. I contacted a local Ford dealership Saturday and described the problem over the phone. The mechanic said he was very familiar with the problem - that it was the throttle body. I decided to do some online research and discovered complaint after complaint describing the same problem. I'm very disappointed in Ford for not making this problem more of a priority. Does there need to be a loss of life before something is done? we will be driving several states away in just a few weeks and I have absolutely no confidence in my vehicle. I certainly don't want to be traveling 75 miles an hour on a freeway when my vehicle suddenly decides it doesn't want to cooperate. Very, very disappointing.

- Pleasantville, OH, USA

problem #55

May 232015

Edge

  • 79,000 miles
While driving down interstate 95 in Virginia, a warning popped up on my dashboard, as the warning popped up my vehicle lost all acceleration, and I was unable to maintain a safe highway speed. The only thing I could do was stop my vehicle on the side of the road. I shut the vehicle off and started it back up, to try and move it to a safer location, in which the vehicle continued to lose all power. I finally made it to a safe location off of the interstate. I had a tow truck bring me to a local Ford dealership where I was told it was the throttle body which caused the issue in the car. I did some research online and found that there are many reports of this happening in Ford vehicles. This could have been a lot worse if my mother and father in law were not traveling behind my vehicle. My family could have been killed because of this malfunctioning part. Ford has no reports of this with their newer model vehicles nor do they warn their customers on what could happen if the throttle body malfunctions. Ford has a responsibility to their customers to warn them about this part.

- New Bern, NC, USA

problem #54

Apr 012014

Edge

  • 40,000 miles
While driving on multiple occasions the car would stall at highway speeds. Absolutely no acceleration and rapid speed decrease made it a very hazerdous situation on the interstate or highway. Several occasions tge vehicle stalled while crossing an intersection of highway during rush hour. Almost being rear ended by a semi going 60mph at one point in time as well. Our 2011 Ford Edge sel had a bad throttle body and was not covered under the power train warranty. I consider this a major safety issue as it has been reported by multiple people and is all over the internet. 2012+ was recalled for the same issue but not our 2011...

- Evansville, IN, USA

problem #53

May 142015

Edge

  • miles
Our family was driving on a heavily traveled bridge at 40mph and the vehicle immediately lost all power and idled roughly, forcing us to travel on the bridge at just a few miles an hour with our four-way flashers on until we reached the side of the road. A wrench appeared on the computer screen with the message AWD off. My husband turned the vehicle off and then back on and it ran fine until we drove it again and same thing happened. We are fearful for our safety and beg Ford to recall. I visited several websites and saw way too many consumers with this same serious safety issue. We are going to get it evaluated by a mechanic tomorrow and pray that we are able to safely drive it to the garage.

- South Williamsport, PA, USA

problem #52

May 072015

Edge 6-cyl

  • 79,000 miles
Car stalled three times. Power went off and I was almost rear ended. Told it's the throttle accuator stuck open. Error 2111, picture of wrench and now engine light on. Even though I found this on your website fird refused to cover. May of the same complaints on all social media sites. Ford gave me case number [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hobart, IN, USA

problem #51

Apr 032015

Edge 6-cyl

  • 60,128 miles
For 2 years I've had problems with the transmission in my Ford Edge. I've had it into the dealership many times and they've miss diagnosed it a couple of times. I was driving down a highway and the transmission went out. No acceleration, nothing. After getting to the dealership the reverse, gear 5 & 6 and clutch were destroyed with only 60,128 miles on the vehicle. Ford will only allow the dealer to rebuild the transmission under the extended warranty, instead of replacing it. Many others have experience this at the same amount of miles with escapes, spitfires, Explorer and other Edges. I am asking for you to look into this further and possible issue a recall. The internet is loaded with complaints about the same issues and video to support what I had happen.

- Wyoming, MI, USA

problem #50

Apr 032015

Edge 6-cyl

  • 57,000 miles
I was driving my 2011 Ford Edge on a busy road and lost all ability to accelerate. The engine jerked, then started shaking, wrench light came on the dash board. I would push the pedal and nothing would happen. Had to roll along with flashers on until I reached a parking lot entry to pull into, as there was no shoulder on the road I was on. Meanwhile, cars were speeding up behind me and passing my car into on coming traffic to avoid colliding with me. Once in the parking lot, I turned off the car, and immediately turned it back on (less than two seconds later), and everything was back to normal. Took the vehicle directly to the dealer and was told by their service technician that I needed a new throttle body and was no longer under warranty (vehicle had 57,000 miles).

- Prospect, KY, USA

problem #49

Mar 042015

Edge 6-cyl

  • 26,000 miles
We have had a problem with our Ford Edge going into limp mode while driving. Luckily it has been at low speeds so we were able to pull over and turn off vehicle. Il when this problem happens, it idles very roughly and it like it loses its mind. You cannot accelerate and a wrench pops up on the dash. When you turn off vehicle and turn it back on, it's fine.

- Oakland , TN, USA

problem #48

Jan 042015

Edge 6-cyl

  • 40,241 miles
After fueling the vehicle up, was heading home for the evening and traffic light turned green, went to go and the cars behind me became inpatient. The Ford Edge was rolling through the traffic light at less than @ 5 mph. After clearing the traffic light intersection I was able to get the 2011 Ford Edge into a the nearest neighborhood. This was at night time with my three(3) year old grandson with me. Tow truck was dispatched and taken to the nearest dealership which happen to be the one the Ford Edge was purchased from on August 8, 2015. Vehicle was purchased for my daughter so that she could have a reliable mode of transportation for her and my grandson.work order # 98983 from "dick smith Ford" dated January 5, 2015 at a cost of $95, and this is with me having an extended warranty. I notified Ford Motor Corporation as to the "throttle body" being defective. I was informed via E-mail that (no recalls) have been issued for this problem on the 2011 Ford Edge. On January 6, 2015 when my daughter was on her way to work at fort jackson during the 7:00 am traffic again dead pedal with throttle body. I notified Ford Motor Corporation again, via E-mail and telephone. I made it clear that I value the life of my daughter and grandson and if they should have a dead pedal while on the highway at greater speeds, what would happen if the vehicle behind them was not paying attention, then what. That's when corporation will find that it cost effective to pay out for a defect item on a vehicle instead of fixing as needed since it is a safety issue. Case number with Ford Motor Corporation is # { [xxx]}. vehicle is currently in my driveway with a new "throttle body" that I had ordered from a dealership in Carolina, puerto-rico. Part number is as follows (at4Z-9E926B) at my expense. At a cost of $125.gds... information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Columbia, SC, USA

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