7.9

pretty bad
Typical Repair Cost:
$360
Average Mileage:
63,550 miles
Total Complaints:
110 complaints

Most common solutions:

  1. not sure (72 reports)
  2. installed new door latch (11 reports)
  3. repair door latch, sensor (10 reports)
  4. clean door sensor (6 reports)
  5. replace entire door latch assembly (6 reports)
  6. replaced door latch switch (2 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

problem #110

Dec 062017

Edge Limited 3.2L V6

  • Automatic transmission
  • 42,000 miles

Sometime in December last 2017, noticed that the door ajar light stayed on even when all the doors were properly shut. Repeated shutting of the doors initially solved the problem. However, after a while, when this stopped working, I had to trace the offending door and found it was the driver side rear passenger door.

Once the door is opened, the indicator light stays on even after it is securely shut, the interior lights stay on, the doors don't automatically lock after driving at the required speed.

Once parked, the car alarm comes on intermittently and the panic button on the remote key would have to be activated to stop the alarm. This has sometimes run down the car battery and is particularly offensive at night as the car alarm would come on intermittently and wake the entire family up.

We have had to stop opening the offending door but my children sometimes forget and open the door and the cycle is repeated!!!

I bought the car brand new from a local Ford dealer and I have not bothered taking it to them as the warranty is up. Just thought to see if there are other Edge owners facing same problem and was amazed the see the number of complaints on the same issue.

It is such a shame that Ford has ignored solving this problem at no cost to owners. More annoying is the fact that I had the choice of buying a Toyota SUV but took a chance on Ford instead.

- seyi, Lagos, Nigeria

problem #109

Apr 102018

Edge Limited V6

  • Automatic transmission
  • 85,000 miles

Ford should replace these as there are many people that have watched Youtube videos trying to replace this faulty part because of the $600 part replacement cost.

- James P., CROWLEY, TX, US

problem #108

Sep 072018

Edge Limited 3.5L V6

  • Automatic transmission
  • 65,600 miles

The Door Ajar light started coming on at random. To make the light go out I had to constantly open and close the drivers door. This became a real headache. I had the normal problem that were caused by the switch in the drivers door that wasn't always working. The dome light would stay on, couldn't lock the doors, key fob wouldn't lock the door. My Ford dealer knew what the fix was but still insisted on doing a Diagnostic Computer Test Pin Point Test that would validate what the problem was. The Ford dealer ordered the part. I let them keep the car and had it back in 2 days.

- Jerry & Carol M., Grants Pass, OR, US

problem #107

Jul 162018

Edge ES 3.2L V6

  • Automatic transmission
  • 66,000 miles

I went online to check on this issue and found out it has been quite a common issue for the 2012 Ford Edge. Not happy that this has not been a recall issued by Ford. It did it a little bit before and now it does it every time I shut the door. The constant ringing of the bell, now is starting to get on my nerves.

- Claire M., Chesapeake, VA, US

problem #106

Feb 012018

Edge Sport

  • Automatic transmission
  • 137,000 miles

The left rear door ajar stays on constantly. Dome light stays on a few while driving then shut off. The dome light stayed on all night recently and caused battery to die. This has happened twice. Tried spaying WD-40 inside latch but light didn't go out. This is so annoying especially with light on at night.

Update from Aug 15, 2018: Disabled the piece in rear door latch and light went off day or two with a new battery. Drove it and turned engine off with normal driving time.Today the "rear door ajar" light came back on!! So beyond annoyed and dissatisfied with this Ford Edge!! Now I see there's a recall concerning the air bags on it. Will NEVER buy a Ford again!!

- docwade003, Snow Camp, US

problem #105

Jun 282018

Edge XLT V6

  • Automatic transmission
  • 109,000 miles

Most annoying and distracting, dash light comes on telling you door is open. When stopped at a red light/stop sign chimes to tell you to shut door, end up looking like a nut opening and slamming the door to get the sensor to go off, sometimes works, other times not. When parking, interior and aux lights stay on, and if you DON'T catch it, your battery is drained.

- Paul M., Oxford, US

problem #104

Jul 292018

Edge SEL 3.5L V6

  • Automatic transmission
  • 112,000 miles

Beyond the annoying beeping and the constant warning light, the doors don't lock at driving speeds, the dome lights stay on after exiting and then drain the battery. That has happened twice and is certainly a pain in the a$$. Sad to pay good money for a vehicle and have it have these little quirks that make it less valuable and almost annoying to own.

- Craig B., Alma, US

problem #103

Apr 012016

Edge SE 3.5L V6

  • Automatic transmission
  • 101,901 miles

It is really unsafe when the light is on, as the doors could not be automatically locked when I started driving. Also, it happened several times that the interior lights stayed on due to the door ajar issue, which caused my battery running out and I could not start my car (call Jumper service every time from my insurance company or my friend), really, really inconvenient.

- Xinglin L., New Haven, US

problem #102

Jan 012018

Edge ES 3.5L

  • Automatic transmission
  • 128,000 miles

The passenger rear left door open caution light was intermittent but now constantly stays on. This is a huge concern because I don't want my battery to drain since it keeps the dome light on.

- pidolphin, Marietta, US

problem #101

May 012018

Edge Limited 3.5L V6

  • Automatic transmission
  • 51,700 miles

"Door Ajar" warning stays on even when door is closed. It keeps lights on inside the vehicle and will drain the battery if I don't sit in the car and close the door multiple (sometimes 10x) times. It also sets off the car alarm, and I cannot lock the vehicle even when it's off because the car thinks the door is still open.

- Christina G., Rockaway, US

problem #100

Mar 012018

Edge SEL V6

  • Automatic transmission
  • 86,000 miles

It goes to Gord dealership to get fixed on 5/15/18. I AM NOT HAPPY ABOUT THIS SITUATION. I should not have to pay to correct this problem. Should be on a recall. Feel free to reach out to dealership to advise about this issue.

- Sue W., Springville, US

problem #99

May 012016

Edge SEL FWD 3.5L Ti-Vct-V6

  • Automatic transmission
  • 100,000 miles

The door ajar light comes on and the interior lights don't shut off. It chimes constantly and runs my battery down. I've had to get a new battery and have my car battery jumped. It's very distracting when trying to drive and very frustrating. Ford needs to make a recall on this.

Update from Sep 13, 2018: The door ajar light comes on all the time it's a huge pain in the ass, my Ford Edge is the biggest piece of crap there ever was.

- Julie L., Mackinaw, IL, US

problem #98

Oct 232017

Edge

  • Automatic transmission
  • 62,000 miles

This error has been systemic as I have noticed there have been over 2,000 complaints online and no recall because this is not a dangerous situation, or not enough people have been injured/died to warrant a recall. The error is apparently electrical in nature and can cost $500 to fix at least. I live on a budget and cannot afford the fix, and I am kicking myself for not researching errors with the Ford Edge before I bought the used car.

I will never make that mistake again, and I am certainly not buying a Ford again.

- Robert M., Herndon, US

problem #97

Mar 312018

Edge LES 3.5L V6

  • Automatic transmission
  • 62,000 miles

I got this car two days ago, and this is what I get. If I cant have it fixed I don't know what I am going to do about it.

- Emily G., Hoffman Estates, IL, US

problem #96

Jan 182018

Edge SEL 3.5L V6

  • Automatic transmission
  • 53,105 miles

Started the car after shopping and there was a "Door ajar light and Alert sound came on... I opened and closed the driver's door several times and the Alert kept coming on... I pressed the OK button on the steering wheel and the sound would go off until I slowed down or stopped at a light. After accelerating, the sound usually stops, but the light does not go out... It should be noted that one cannot lock the doors once the Alert comes on. When I purchased the vehicle I really liked it, but now that this annoying security risk and potential safety issue has reared its ugly head, I don't think I would buy another Ford product... and would warn others looking to purchase. I have two other upscale non-Ford vehicles and there has been no difficulty with anything on either of them... After seeing all the reports of this same problem, it seems as if a recall is in order before a door does open up and someone gets injured or worse, or due to the doors not locking, a security breach puts someone in harms way and or something of important value gets stolen or worse...

- pitahark, FRANKLIN, MA, United States

problem #95

Oct 232017

Edge Limited V6

  • Automatic transmission
  • 80,000 miles

My rear left door is definitely shut but the warning tells me "rear left door ajar" which keeps my interior lights on while driving or when I'm done driving running the risk of an accident due to difficult sight with the interior light on while driving or having the battery drain while it is parked. Cannot believe a recall has not been issued on this.

- Lucy L., Gilberts, IL, US

problem #94

Mar 012014

Edge Limited 3.5L V6

  • Automatic transmission
  • 28,000 miles

The Door Ajar light is on all the time. The door latches, but the sensor doesn't recognize it, and continuously alerts me that my door is ajar. Every time my car comes to a stop (imagine city driving) the alarm bells go off, reminding me that my door is open and that I need to put my car in park until it's shut. Not a big deal, right? Just a little annoying?

Here's why it's a big deal. Because the car thinks the door is open, the doors cannot be locked while the car is in motion. If you attempt to lock your doors, they immediately unlock. I have a toddler who discovered, while we were driving down the highway, that he was able to open his door.

At night, my car is constantly a target for burglary. I don't have a garage, so it is visible from the street. My neighborhood has a problem with people pulling on door handles, and my car has been hit up 3 separate times in as many years. Why? THE LIGHTS ARE ALWAYS ON. Anytime it detects motion nearby, it will illuminate the cabin. Super convenient for thieves.

Not to mention the drain on my battery, which I've had to replace twice.

Never buying another Ford.

- Andrew O., Springfield, IL, US

problem #93

Jan 152018

Edge SEL V6

  • Automatic transmission
  • 129,900 miles

Drivers door ajar constantly indicated, even when the door is shut, due to faulty switch. This causes the dome light to stay on after the car is left. Door locks do not operate properly. Incessant warning chime is extremely annoying.

- Michael G., Houston, US

problem #92

Dec 052017

Edge SEL 3.2L V6

  • Automatic transmission
  • 84,500 miles

The driver door ajar light is constantly on along with the warning beep. The door is definitely shut. If I slam the door any harder the window will break! The beeping stops when I shift into drive. When I come to a stop, though, the beeping starts and the warning light shows "Shift to Park." The doors will not lock while the car is in motion. The other day the dome lights stayed on causing the battery to drain. I was quite embarrassed when the tow truck technician came to rescue me! I haven't taken the car to the dealership as I don't want to pay big bucks for the repair!

- mprouse, La Crosse, US

problem #91

Jun 302014

Edge

  • Automatic transmission
  • 40,000 miles

The door ajar light in the vehicle stays on even when the door is properly latched. This causes the doors to remain unlocked, and the lights to stay on. The car dings at you every time you come up off of the brakes because it thinks your door is open. This is so annoying, especially in LA stop-and-go traffic. The doors not locking make me nervous that anybody could just come up and get in my car. The lights remaining on drain my battery, and I am constantly replacing it. I had the switch cleaned when this first started happening, at $150 because I was 500 miles outside of my standard warranty. 2 months later it started happening again. I think it's terrible that Ford won't fix this problem. I won't ever buy a Ford again, it drives me nuts.

- Ciara G., Winnetka, US

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