The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to slow as intended. The brake pedal was making a squeaking sound. The contact stated that it was snowing at the time when the failure occurred. The vehicle was taken to the dealer where it was diagnosed with a failed brake booster and that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under warranty. The failure mileage was approximately 104,695.

- Shawsville, VA, USA

Bake booster developed leak that caused hissing sound and sponge brake pedal that would go in and out randomly. Yet there is no recall on my vehicle but a bunch of other 2013 Ford Edges had this recall. This has to be changed in Aug 2023.

- Columbus, OH, USA

The brakes just went to the floor causing the car hard to stop. This is my daugthers car with my two grandbabies in the car. She took it to a local Ford dealer and they stated that it just needed to be updated (computer update I guess). The car worked after that until today. She hit a bump in the road and the brakes went to the floor again when she tried to stop. She has no warning lights that appear. The dealer states that there is no recall for this issue. This is a saftey issue for everyone on the roads.

- Florence, AL, USA

While stopping the brake pedal will sink all the way to the floor. Brake booster was replaced but the problem persisted. Master cylinder was replaced but problem is still there. The only thing that saved me from an accident was the emergency brake.

- Sparta, MI, USA

I was issued a customer satisfaction program #13N02 while replacing brake booster helped, bypassing the fact the master cylinder fluid leaked into brake booster and was not part of repair is just ridiculous. Until master cylinder is repaired, problem will not be resolved! Please remedy by including master cylinder with brake booster 13N02. My brake pedal still goes to floor, I am requesting your immediate response

- Fowler, CA, USA

Purchased 2013 Ford Edge AWD Limited used 12/17 with 68, XXX miles. September 18, 2020 began experiencing brake issues. When trying to stop brake pedal went to floor not slowing/stopping vehicle. Vigorously pumping brake stopped vehicle. Took vehicle to neighborhood shop, was informed of recall 13N02. Contacted Ford National Service center (800) 727-7000, confirmed my car covered by recall. Recall work was performed at Bellevue Ford, 411 116th Ave NE, Bellevue, WA 98004, United States, on September 28, 2020. Recently, January 10, 2024 problems reoccured, this time brake failed and vehicle would not stop at busy Seattle intersection fortunately I wasn-??t stuck/struck by other vehicles. Subsequently I again called Ford National Service center and was informed that recall/replacement parts are only warranted for 24 months. My car is currently in shop (for 3 days so far). It seems that the brake booster that is the recall issue affects the entire braking system and pieces of the diaphragm within replaced brake booster are carried to the master cylinder, thru the brake lines and also affect the antilock computer components. Additionally, the Ford manufactured -??replacement parts-?? are often themselves defective. BRAKES ARE ARGUABLY THE MOST IMPORTANT SAFETY SYSTEM IN A PASSENGER VEHICLE! Obviously Ford has manufactured and is aware/responsible for this un-safe condition. They chose to ignore this situation. It seems Ford only manufactured 129,000 2013 Ford Edges. There are thousands of brake issue complaints listed the internet and many hundreds of Safety issues reported here at NHTSA. PLEASE INVESTIGATE THIS LIFE SAFETY ISSUE.

- Seattle, WA, USA

While driving the 2013 Ford Edge, during a right turn, the brake pedal went to full hard to depress. The check engine light illuminated and the vehicle stalled. My daughter, a new driver, narrowly avoided an accident by pulling to the side of the road. Our local technician inspected the car and found the brake booster damaged. Ford is aware of this issue and has covered the replacement to SOME vehicles under their customer satisfaction program. The booster was replaced and the vehicle is operational now. Ford is very aware of this issue and this is an extremely dangerous situation to the driver of these automobiles and others on the road.

- Carpentersville, IL, USA

Recently change my break pads but, al the sudden they just stop working

- Austin, TX, USA

On Tuesday 10/17/2023 I was driving my wife's 2013 Edge on dry pavement at about 40 mph. A deer came from nowhere and I had to slam on the brakes HARD to barely miss it. The car slowed for a split second and then the Front Right Tire locked up and the car went into a full, fast moving slide uncontrollably into the middle of the oncoming lane which had 3 vehicles coming straight at me. I grew up driving cars without ABS and I knew to immediately let off the brakes to regain control and whip the car back in my lane before I caused a head on collision and double rear end collision between the 3 cars coming at me. I missed the oncoming lead car by only a few feet. My collision would have had a combined impact speed of 60 to 70mph. I was SHOCKED! I took the car to my long time mechanic and he drove it easily reproducing the same result. He was also SHOCKED and completely baffled because the car had no codes in all of his testing. He called Ford and searched all the repair forums, and technical bulletins and found nothing. I took it to another repair shop. They were also SHOCKED and suggested I take it to a Ford Dealership. I took the car to the Ford Dealer I purchased it from. They were SHOCKED and refused to return it unsolved. Early on a regional Ford Tech told them that they don't get involved in cars older than 5 years.They had the car for over 5 WEEKS and tried everything they could including donating all ABS components from a 2014 Edge that they had in their loaner fleet. Eventually they tested the other Edge with the computer hooked up and were SHOCKED to discover that it DID THE SAME THING. We all wished we had tried this first. They talked to Ford Engineering and were told that this is NORMAL operation for this car. Some people may never have to hit their brakes as hard as I did that day, but if they do, it could be CATASTROPHIC. I'll bet there's data out there to confirm this has caused many BAD accidents! See Attached FORD Invoice I HOPE THIS IS LOOKED INTO!

- Sebastopol, CA, USA

Our 2013 Ford Edge (FWD) suffered a failed "Brake Booster" on or shortly before June 15, 2023 at 101,900 miles. The vehicle was cautiously driven immediately to the local selling dealership because of the immediate safety risk of brake failure. The vehicle was manufactured/assembled at Ford's Oakville assembly plant in June 2013. We purchased/took delivery of the vehicle in August 20143. The brake booster was replaced by the local/selling dealer at our cost of $1,374.41. Shortly after the repair, we discovered via an online forum that there had been a Ford Motor Company "Customer Satisfaction Program (No. 13N02)" letter sent to "All U.S. Ford and Lincoln Dealers" dated January 9, 2014, extending warranty coverage to "...10 years of service or 150,000 miles." We were never informed by the selling dealer or Ford Motor Company of this program. The equipment/vehicle failure was within the extended warranty period. When we raised the issue with the selling dealership, we were referred to Ford Motor Company... to no avail. We do not have the resources to take legal action against the selling dealership and/or Ford Motor Company to recover our expenditure. This was/is a vehicle safety issue. Fortunately, nobody was killed or injured due to this equipment failure. HELP!

- Yuba City, CA, USA

Brake pedal goes to the floor with much reduced braking power. Then problem may go away for awhile, but then always reappears. Starts at intermittent, but eventually becomes permanent. Had brakes and rotors replaced which did not help. Had Master Brake Cylinder replaced which did not help. Determined to be the ABS/HCU unit internal valves getting stuck "open" which allows the brake fluid to bypass the brake system which causes low brake pedal and loss of brakes. VERY costly too have repaired and parts are not readily available. Many 2013 (and other years) Ford Edge owners are experiencing this problem as can be seen by the many YouTube videos identifying this problem. Ford should replace the defective units. Not having brakes is a BIG safety issue.

- Norton, OH, USA

Brake booster went out on the way to work. Just out of warranty. Hissing sound from brakes. Brakes are weak and the leak also caused the car to stall at lights when idling. I have two of these cars and both had the brake booster go out barely out of warranty. This is unacceptable.

- Fort Wayne, IN, USA

Brake booster went out just out of warranty. Brakes would work, then not work. Brake petal goes to floor, or would be hard to press. Almost drove into the dealership window when taking it in for service.

- Fort Wayne, IN, USA

The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to stop the vehicle, the brake pedal was firm, and the vehicle failed to stop immediately. The vehicle was taken to the local service center who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 101,500.

- Bordentown, NJ, USA

Break booster with leak noted requiring replacement. Turbo boost needing replacement. After turbo boost replacement, began having a shudder during acceleration between 40-48 mph. Now needing torque converter replaced.

- Durham, NC, USA

The brake pedal goes all the way to the floor without stopping the car. It makes a hissing sound. I have almost had three collisions because of it. The Ford service center told me it's three months outside of the manufacture date range for a warrantied service of the brake booster on select Ford Edge models manufactured at their Oakridge plant between May 3, 2010 and March 28, 2013. (13N02) My car was manufactured at that plant on June 24, 2013. The warranty extends replacement of the booster pump on cars for 10 additional years up to 150,000 miles. My car's warranty start date is April 21, 2014 and it has less than 100,000 miles. That means it is with in the warranty parameters, except for the date of manufacture. I have opened a case with Ford customer service, but they are telling me that the repair of the brake booster cannot be covered under their warranty extension.

- Whitney, TX, USA

My brake booster failed while driving and lost control. Recall had been issued for for 2013 edge for this problem based on VIN. Mine was not included yet it failed in my low mileage garaged car. Nearly impossible to contact Ford for resolution. If the failure happened on my car it should be covered under Terms of Recall.

- Chicopee, MA, USA

On at least two occasions, I-??ve experienced my brake pedal going all the way to the floor when trying to stop. I-??ve had my brakes inspected by two different dealers and both have confirmed that the brakes are in good condition with no repair needs. The brake pedal will slowly continue to the floorboard and then I have to almost pump them to resume the stopping mechanism. Thankfully, it-??s only happened twice and neither incident caused an accident or injury. After reviewing these noted incidents, I see that I-??m not the only Edge driver who has experienced this issue that needs review by Ford.

- Mt. Juliet , TN, USA

I purchased my Ford from a used car lot and only 3 months later without any alerts my brake pedal goes to the floor. It makes a hissing sound like air being released. My brakes and fluid are fine" Why are their recalls on my same year vehicle, but not mine. I understand replacing brake booster, master cylinder will NOT help. Now I am broke from purchasing my Ford, I can't afford to dump more money into a vehicle that can't be fixed. You need to recall the entire car! Now my dash lights go crazy, even ABS once? This car is a freaking lemon and someone is going to get hurt. Then Ford will responsible for their manufactory error"

- Fowler, CA, USA

2013 Ford Edge. My dad's Ford Edge started having brake issues with the pedal going to the floor and the car not stopping. We replaced the master cylinder, and ABS Control Module with dealer parts and the issue continued. We then replaced the brake booster. Same issues are still there. We've even hooked up our $4,000 scanner to do the brake bleeding process. The brakes have been bleed well over 20 times now. We've spent over a mouth trying to fix this issue. My husband is a ASC Certified Master Tech and has been working on cars for well over 25 years. We're at a loss with this issue. Ford needs to do a recall, there are numerous reports on line of this issue happening to other Ford edge owners. It is Unsafe to have these vehicles on the road when the brakes are not working properly.

- Hyrum, UT, USA