9.0

really awful
Typical Repair Cost:
No data
Average Mileage:
2,500 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
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problem #2

Jan 152017

Edge Titanium 2.0L 4-cyl

  • Automatic transmission
  • 4,970 miles

The carpet was falling down on the drivers side left front corner when I purchased the car. However, since the car was already at the service center I asked them to look at it. They verified that the harness connector was off the mount causing the carpet to be pushed out of the trim cover. They reinstalled the connector and refit the carpet - so far so good.

- K S., Bellevue, WA, US

problem #1

Jun 302016

Edge Titanium FWD 3.5L V6

  • Automatic transmission
  • 0 miles

click to see larger images

carpet falling down

My complaint is the exact same as previously reported in Dec 2015 and updated in Jan 2016 as shown below. This was on a brand new vehicle that I went to pick-up from dealership. I also checked four other new Edges on the dealer lot and they all had the same problem. Dealership said it was because there wasn't enough carpet there? We didn't accept the vehicle and they said they would fix the problem. We'll see what their fix will be??? BIGGEST COMPLAINT IS THAT FORD HAS DONE NOTHING TO CORRECT THIS CONTINUED QUALITY CONTROL PROBLEM AND POTENTIAL SAFETY ISSUE! Truly unbelievable and unacceptable for a $45,000 Titanium Edition Edge.

Dennis M. Loftis Conway, SC, USA

Prior Complaint Reported: The driver side carpet above the dead-pedal right by the OBDII sensor has no place to clip. The dealer replaced this carpet once under warranty but the piece of carpet did not appear any different. The issue is the edge by the dead-pedal cannot attach to any place and falls down on the driver's foot. If the driver uses his or her foot for driving (applying the brake) this could be an extremely dangerous situation which could catch the driver's foot and render the driver helpless. Ford needs to fix this issue by permanently attaching the top of the carpet to the vehicle. Update from Jan 22, 2016: The car finally got back from the dealership and this is what they told us: There is no fix for the sagging carpet. We have checked other Ford Edge vehicles for sale and all of them had the exact same problem. There is no place to secure the carpet except to make a hole and tie a zip tie up past the electrical. That does not sound like a very good idea to be as the wires could eventually rub through the wires causing a fire. Therefore there does not really seem to be a good solution at this point. - Aaron S., Savannah, GA, USA

- Dennis L., Conway, SC, US