10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
32,788 miles

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« Read the previous 20 complaints

problem #59

Sep 232022

Edge

  • miles
Own a 2017 Ford Edge 2.0L Ecoboost engine with 68,000 miles. Check engine light came on so took it to a local mechanic who replaced the spark plugs, coils, evap sensors, and cam shaft position sensor. The code was stating a misfire in the #2 cylinder. Less than a week later the light came back on and got an engine overheating warning. Added coolant and then had to add more coolant a few days later with no evidence of a coolant leak. When starting the vehicle or accelerate from a stop would notice a liquid swooshing sound. Also when starting the vehicle it would tremble and run ruff for a minute or two. There would be a lot of white smoke coming from the exhaust pipe with a bad oder that would eventually dissipate after diving a few miles. Finally drove the car to work and when I went to leave afterwards the vehicle would not start. Would crank but would never turn over. Had the car towed to a Ford dealer that diagnosed coolant leaking into the number 2 cylinder. They told me the only fix was to replace the engine. They gave me Fords number and told me to call and complain since I only had 68,000 miles on it. They gave me a copy of Fords response which states, -??As a subsequent with no recent new vehicle or paid repair history, the customer generates a 0% share recommendation, meaning they do not meet the CLV requirements for the FLP assistance. Ford Motor Company is unable provide financial assistance in this case-??. Called Ford and was told that there was nothing they could do since I was 8,000 miles over warranty and refused to offer any discounts or assistance. Asked to speak to the warranty department that made the decision not to cover and was informed there was no extension for that department so I can not speak to anyone that made the decision not to cover any of the costs. Was quoted from the dealer the cost for the repairs will be $7,710.81 plus taxes. This is a major safety issue as the defect can cause the engine to overheat and start on fire.

- Winfield, IL, USA

problem #58

Jun 102022

Edge

  • 0 miles
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Excelsior Springs, MO, USA

problem #57

Jun 102022

Edge 4-cyl

  • 0 miles
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Old Hickory, TN, USA

problem #56

Jun 252022

Edge

  • miles
We currently have a 2017 Ford Edge with an Ecoboost 2.0 engine at our local Ford dealership. It began running poorly and the check engine light came on. Shortly after, it worsened with a whistling noise and more obvious cylinder misfiring. The codes for the engine light were P0303 and P0316, and was diagnosed with coolant in the cylinder. Per the service department at the dealership, this falls under Technical Service Bulletin 19-2346, with the only repair being complete engine replacement. At the time of this submission, it has been at the dealership for 12 weeks. We currently have no ETA on backordered parts to complete the repair, and will owe $4,300 for the repair when completed (originally over $11,000 quote). I would also like to reference Ford's Customer Satisfaction Program (CSP) #21N12. This CSP offers free repair to many Ecoboost 1.5L engines that have had the identical diagnosis. The associated TSB for this is 22-2134, which aside from different sized engines, is identical to the TSB associated with our vehicle.

- Whitehouse, OH, USA

problem #55

Jun 302022

Edge

  • 70,000 miles
The contact owns a 2017 Ford Edge. The contact stated while his wife was driving at an undisclosed speed and making a left turn into a parking lot, the vehicle stopped inadvertently with the engine still running. The accelerator pedal was depressed but the vehicle failed to respond. The contact's wife was able to park in a parking space. There was no warning light illuminated. The tow truck company was contacted and attempted to reverse the vehicle onto the flatbed; however, the vehicle failed to respond. The vehicle was pushed onto the flatbed and towed to the dealer. The dealer diagnosed that the torque converter had failed and needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the cost of the repair. A case was filed. The failure mileage was approximately 70,000.

- Springfield, MO, USA

problem #54

Nov 212021

Edge

  • 32,000 miles
The contact called on behalf of the owner of a 2017 Ford Edge. The contact indicated that the owner of the vehicle reported that after the exiting the vehicle with the engine idling, the vehicle suddenly drove in reverse and crashed into the interior wall of the garage and a tree. No injuries were reported and no police report was filed. The vehicle was later towed to the repair facility to repair the body damage only. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 32,000.

- Phoenix, AZ, USA

problem #53

Jul 012022

Edge

  • 105,000 miles
The contact's wife owns a 2017 Ford Edge. The contact's wife received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter from second to third gear, the vehicle lunged forward. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

- Saint Louis, MO, USA

problem #52

Jul 042022

Edge 4-cyl

  • miles
[XXX] Recall ON YOUR VEHICLE, IT MAY BE POSSIBLE THE TRANSMISSION SHIFTER CABLE BUSHING IS DAMAGED OR MISSING. my car can't be used for ride-sharing, which is how I pay for the car. I've been informed that my vehicle has an open safety recall due to recall, which prohibits me from sharing on ride-sharing platforms. This is causing me financial hardship. Also, if it's unsafe for ride-sharing, it's unsafe for my family and me to ride in. I was informed to visit the NHTSA website to search vehicle VIN for safety recalls. The local dealership cannot fix my car for there are no solutions. I need to find a fix so I can resume working and making payments. If not I need to sell this car or return the car to Ford. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Chicago, IL, USA

problem #51

Jun 012022

Edge

  • miles
Engine coolant getting into cylinders with symptoms of coolant loss, white exhaust smoke, rough running engine, and engine light on. This leads to rapid loss of coolant. I need to refill the coolant at the end of each day of driving, creating a potential further engine damage and risk of fire. A Ford dealership inspected the vehicle and determined these facts to be the case. The repair they deemed necessary is a new long block -- on my vehicle of only 45,000 miles -- at a price of $8,500.

- Seattle, WA, USA

problem #50

Jul 202022

Edge

  • 25,200 miles
The contact owns a 2017 Ford Edge. The contact stated that after exiting the vehicle, the vehicle inadvertently reversed. The vehicle rolled into the embankment across the street and stopped. The contact got into the vehicle and drove back to the residence. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 25,200.

- Orlando, FL, USA

problem #49

Jan 282018

Edge

  • 400 miles
The contact owns a 2017 Ford Edge. The contact stated while accelerating, exhaust fumes were entering the cabin of the vehicle through the A/C vents. The contact stated that it was difficult to breathe inside the vehicle. The contact stated that the windows would be rolled down for better breathing while in the vehicle. The vehicle was taken to the dealer who replaced the truck led gasket and other unknown parts. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 400.

- Lafayette, LA, USA

problem #48

Oct 182021

Edge

  • 30,000 miles
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was in the park position, the driver was exiting the vehicle with the door open when suddenly the vehicle rolled and the driver's side door struck the driver and knocked her down. The vehicle came to a stop on the street after rolling down the driveway and there was no crash. The contact sustained severe injuries to her leg and medical attention was provided. There were no warning indicator lights illuminated. There were no reported fire, air bag deployment crash, or police report filed. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000.

- Visalia, CA, USA

problem #47

Jan 152022

Edge

  • 96,000 miles
The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH and entering the highway, the vehicle was stopping and shifting. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced; however, the failure reoccurred. The contact then took the vehicle to another dealer who diagnosed another failure with the transmission. The manufacturer was not notified. The transmission was repaired; however, the failure reoccurred. The contact related the failure to NHTSA Campaign Number 22V413000 (Power Train). The approximate failure mileage was 96,000.

- Cincinnati, OH, USA

problem #46

Jul 012022

Edge

  • miles
My truck is only 5 years with 54,500 miles and the engine light came on. Code 302 came up. I spent 400 to change the spark plugs and the ignition coil #2. Light went off and came back on. Next the dealership said the Coolant is leaking into the cylinders and I would need a new engine. $10,000. Contact Ford because we can't help you. My warranty just ended 45 days ago. Now What!

- East Hartford, CT, USA

problem #45

Apr 022022

Edge

  • miles
Manufacturer Recall Number22S43 VEHICLE MOVES IN AN UNEXPECTED DIRECTION THE TRANSMISSION NOT BE IN THE PARK POSITION, EVEN THOUGH THE SHIFTER POSITION INDICATES THAT THE VEHICLE WAS SHIFTED TO PARK ALSO SHIFTER POSITION IN OTHER GEARS, BUT NOT MOVING THE TRANSMISSION INTO THE INTENDED GEAR POSITION AND THE VEHICLE MOVES IN UNEXPECTED DIRECTION INTERMITTENTLY OVER PAST YEAR... MORE AND MORE SINCE 04/02/22

- Scottsdale, AZ, USA

problem #44

May 152022

Edge 4-cyl

  • 87,581 miles
The contact owns a 2017 Ford Edge. The contact stated while driving 55 MPH up a hill, the flex plate fractured and the vehicle became undrivable. There was no warning light illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the flex plate needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 87,581.

- Mc Kinney, TX, USA

problem #43

May 222022

Edge

  • miles
I was driving the car on May 15 of 2022 going up a hill lost power was towed to a facility and we found out that the flywheel was cracked

- Mckinney , TX, USA

problem #42

Feb 012022

Edge

  • miles
I believe the component that is causing the intermittent issue is the throttle body, however the issue is very hard to diagnose as it is very intermittent. There has been another case on the same engine (just a different year) that I have found online. While entering a highway on multiple occasions now, the vehicles engine entered a limp mode, and the entire dash had lit up with service messages. The Wrench, Check Engine, Service AdvanceTrac, Blindspot Monitoring, and many more lights were present. This is unsafe because in both situations I was unable to accelerate to get out of the way of oncoming traffic let alone safely pull my car to the side of the road. In one instance I had to pull off on the only shoulder I had just as I was entering a major highway and ended up being half in the lane of oncoming traffic on a bend where oncoming vehicles could not really see me stopped. Ive been at a dealer twice, and there are no codes present, the issue goes away after a simple vehicle restart.

- Deruyter, NY, USA

problem #41

Jan 032022

Edge

  • 123,000 miles
The contact owns a 2017 Ford Edge. The contact stated that the vehicle would intermittently vibrate and shake without warning upon depression of the brake pedal. One day as she approached a stop light, the vehicle began to stall upon depression of brake pedal with the check engine light illuminated on the instrument panel. The contact's father was able to inspect the vehicle and diagnosed the vehicle with a defective torque converter. Upon investigation, her father then discovered NHTSA Campaign Number: 18V390000 (Power Train) which he linked to her failure. The manufacturer was notified and informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.

- Rocky Point, NC, USA

problem #40

Jan 082022

Edge

  • miles
A warning lamp for the power train came on while traveling on the highway (Wrench indicator). We stopped to check the owners manual for the meaning of the wrench indicator. After seeing it was for the power train, we started back up and headed towards Edgefield (where we live) and get to the closest Ford dealer. After starting the vehicle back up, the warning lamp was no longer lit. While accelerating to highway speeds entering the highway, the engine flex plate gave out and all power from the engine was lost. The vehicle still kept power to the electrical systems (Power steering, A/C, lights, etc.) but no power was being pushed to the wheels. Had the incident happened at full highway speeds, it is unknown what damage could have occurred. This is the assumption from myself due to the symptoms provided from the vehicle at the halt. Symptoms include: Grinding/Rattling sound from the rear of the engine, sounds more prevalent at idle and when shifting into gear, loss of power to wheels, and no other systems have issue after incident. Vehicle is currently at Herlong Ford (SC Ford Dealer) awaiting diagnostic and possible maintenance after the incident. I would assume the vehicle would be available for inspection upon request. After conducting research, we are now aware of a known recall on this specific vehicle for its age and time of manufacturing. The owned vehicle falls into the criteria for the recall but it is unknown why it is not noted on the vehicle history/Ford recall center. The vehicle was manufactured at the Oakville plant, falls within the recall years 2013-2018, and has shown all symptoms pertaining to the recall that is open on other vehicles.

- North Augusta, GA, USA

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