really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
101,314 miles

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« Read the previous 20 complaints

problem #11

Apr 242014

Escape 6-cyl

  • 125,000 miles
While driving her 2002 Ford Escape to work my daughter noticed the steering was not right. In order for her to keep driving straight she had to turn the steering wheel. She went over a pair of rough railroad tracks & lost control of the vehicle. Her front passenger tire control bar had completely separated from the frame. It was rusted through. Luckily she was driving in a 30mph zone & there were no other cars around. Thankfully she was not hurt but quite shaken up. We were unaware of a vehicle recall on this model until a friend of hers recalled seeing an article in the news about control bars rusting through causing steering problems. Her front tire was completely bald after this incident. (tread was good before). I called Ford as soon as I was able & reported the incident. The rep told me that in order for a repair the vehicle had to be towed to a Ford dealer & to keep the tow bill as they would cover it. Right now the SUV is at the dealer. It has been 2 days since they've had it & I've heard nothing. I am getting very impatient. Because it's a recall I have a hunch they put it on the back burner. This vehicle is her only way to school & work. I asked about a loaner & they explained that because of the huge volume of recalls, a loaner would be difficult to come by. What has happened to customer service? I am expecting not only the vehicle to be fixed but I feel we should be compensated for the 1 tire - maybe 2 depending on the condition of the other side. I don't need a set of new ones - just something to pass inspection. If anyone has experienced the same issues please post something back. Thank you ! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Leroy, NY, USA

problem #10

Oct 222013

Escape 6-cyl

  • 185,000 miles
Clicking noise while making a right hand turn. Steering wheel no longer in the straight up position when vehicle is traveling in a straight line. Approximately turned 20-25 degrees clockwise. Inspection of the front end revealed that the front suspension crossmember has rusted through at the passenger side lower control arm front mount area.

- Carmel, NY, USA

problem #9

Oct 012013


  • 119,000 miles
My vehicle began to make unknown noises when driving, and steering control became very loose. I promptly took the car to my mechanic. I was told the subframe was so badly rotted that the passenger wheel control arm had separated from the subframe and can not be reattached without replacing the subframe. The vehicle is now no longer safe to drive.

- Chicago, IL, USA

problem #8

Jul 302012

Escape 6-cyl

  • 154,131 miles
I was driving my 2002 Ford Escape and coming to a stop at an intersection when I heard a loud popping sound. After I stopped, I released the brake and rolled forward a few feet before re-applying the brakes and the sound repeated. I was able to drive it across the highway to a Ford dealership for repairs. Upon inspection the following morning it was determined that the subframe assembly had rusted out completely on the passenger side and had caused the lower control arm to become loose thus bending it and making it unusable. I am thankful that this happened at a very slow speed and fear that if other folks have this happen at highway speed it could be a very bad outcome ! this allowed my passenger side tire to pull outward hence pulling the control arm loose. It was a very expensive fix and the warranty I had purchased at the time of buying the vehicle was no avail. I contacted Ford and was told that if there is no recall then there is no problem !! sorry but it was a very expensive fix and I believe Ford should make good on this. How many injuries are required before someone takes notice "? the repair bill was $ $1160.96. I had only owned the vehicle for 7 months at that time. It still has many payments to be made before it is paid off. It would appear that the air conditioning drain runs down this area causing it perhaps " just an observation from a running vehicle identical to mine. Any help would be appreciated on this matter and hopefully it gets resolved before any fatalities happen if they haven't already !! thank you !

- New Holland, OH, USA

problem #7

Jun 012010

Escape 4WD 6-cyl

  • Automatic transmission
  • 85,000 miles
The contact owns a 2002 Ford Escape. The contact stated that a grinding noise emitted from the steering column while driving at various speeds. The contact also stated that the noise became more prevalent during hot weather. The vehicle was taken to an authorized dealer, but they could not diagnose the failure. The contact was informed that the failure could be the result of a bearing issue. The vehicle was not repaired. The manufacturer offered no assistance. The failure mileage was 85,000...updated 09-17-12 the consumer stated the noise did cease for a period of time. Updated 09/18/12

- Pulaski, VA, USA

problem #6

Jun 052008


  • 80,000 miles
No events leading to this... it just started about 2 yrs ago summer of 08. Clunking noise in the front of car. Can be felt by the steering wheel (which also has the squeaking problem). Occurs only when the temperature outside is warm. Went to the Ford dealer several times complaining of this... never was able to recreate the problem. Finally had both left and right arm assembly link, bolt, hex for front suspension replaced June 09. On Sept 09 noise returned and had everything tightened, lubed. Problem went away until again the weather warmed up then is now back worse than ever. Not only when turning the wheel but when driving straight.

- Zionsville, IN, USA

problem #5

Aug 152008


  • 71,000 miles
Front knocking noise. Has been present since we first bought the car new. Many mechanics, including the Ford dealer, could not find the problem. Brakes, transmission, and struts were checked or replaced. The knocking persisted. On 8/15/08, the ball joint failed as my wife was traveling at 45 mph around a corner causing the driver side wheel to flop at a 90 degree angle. Steering was impossible. Luckily, my wife was able to get the car stopped safely without out any life threatening consequences. Ford Escape 2002 XLT.

- Bend, OR, USA

problem #4

Mar 052004

Escape 6-cyl

  • 25,000 miles
While driving air bag light illuminated. Dealership was notified, but did not resolve the problem. The illumination of air bag light happened in an intermittent basis. Consumer was also involved in an accident where his air bags failed to deploy. In addition, consumer experienced noise in steering wheel and rattling noise in exhaust.

- Allentown, PA, USA

problem #3

Dec 022003

(reported on)


  • 35,000 miles
Vehicle lost power without warning. Also, it effected the ability to steer the vehicle. Dealer would honor the warranty. In the tsb that was issued, the diagnostics items were fine. Ford think they need to change the items on the tsb.

- Blue Springs, MO, USA

problem #2

Dec 142002


  • Automatic transmission
  • 7,000 miles
Car went out of control during a simple lane change left on intersate I-90, unabloe to steer, swerved and spun around and hit tall concrete medium, air bags were employed. Good weather 48 degrees, no ice or oil, was not up to full speed as had just gotten on the interstate.

- Rockford, IL, USA

problem #1

Jun 302002

Escape 4WD 6-cyl

  • Automatic transmission
  • 8 miles
Purchased 2002 Ford Escape from hinder Ford of aberdeen, md in June 02 and from the start the left rear wheel was cracked and the vehicle pulls (not drifts) to the left so bad that the vehicle left front tire will cross the line in 5 seconds if steering wheel is released while in the right lane of a two lane and within 3 seconds if in the left lane. Hinder Ford gave me the Ford 800 number to call because there was nothing they could do even after I provided them excerpts from Maryland law that states a vehicle with a steering or braking problem that can not be fixed the first time is to be replaced. They have refused. I complained to the on-line customer service several times until they finally sent the area Ford tech to investigate. He replied that there was definitely a problem (he stated he had seen this before), attempted to fix the problem. Hinder returned the vehicle and again stated there was nothing they could do. I sent certified/return receipt letters twice to Ford Motor Co. And latest result was a call last week from Mr. Duncan alberson who agreed that a cracked wheel and this vehicle leaving the road within three seconds was not safe, but that he was going with a report that he had from the area Ford tech who stated that the vehicle was within specification and that I should drive with my hands on the steering wheel! I stated I release the wheel only to emphasize the drastic pull of this steering and of course I drive with my hand on the wheel at all times! I told Mr. Duncan to simply send another tech to test drive my vehicle any time and any place and his response... he hung up! possibly because I also told him hinder Ford has sold two other vehicle with the exact same problem. If you know of a good law firm in my area please give me their number.

- Perryville, MD, USA