10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
118,427 miles

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« Read the previous 20 complaints

problem #57

Sep 142014

Escape 6-cyl

  • 129,000 miles
Loud rattle then grinding noise. When I pulled over I had to remove the shock mount which was jammed between the car and my tire. The shock has now popped through the plastic. This is my only form of transportation and the dealer said there was no recall. The other side is rusted out as well. In addition, when damp out, the #5 plug is missing causing damage to the converter. Total estimated tune up repair close to $400. During the past year tyrod, brakes & rotors, wheel bearing, brake hoses, power steering, radio stays on when car is shut off unless fuse is pulled. Fuel pump was replaced at 70000 in 2011. Have to take the loss. Ford should refund for this defect. The mound is not rusted, just the wheel wells it is attached to.

- Palos Heights, IL, USA

problem #56

Jan 012004

Escape 6-cyl

  • 67,180 miles
Vehicle brought into repair shop and found that the engine cradle and was rotted considerably. A recall notice on this problem was sent to the customer and customer took into bright Ford, Inc for the recall. Repair was done several months later and returned to customer May 16, 2004. Three months later we again have this vehicle in the shop and upon inspection the lower control arm bracket rotted off of the cradle and caused the lower control arm to be only mounted by the rear bolt. This car is considered a hazard to drive due to the right front tire movement not being controlled by steering. Brighton Ford on their invoice #19744, found the front sub frmae rusting through on right hand side. Sent quote for new sub-frame and were denied and they were told to put this cross brace on the vehicle. This repair is not in line with the repairs that were needed. The vehicle cannot be driven at this time and brighton Ford says it is your responsibility to determine repair. This was not a safe repair and knowingly told customer that it was repaired.

- Ann Arbor, MI, USA

problem #55

Jan 012004

Escape 4WD 6-cyl

  • 67,180 miles
Vehicle brought into repair shop and found that the engine cradle and was rotted considerably. A recall notice on this problem was sent to the customer and customer took into bright Ford, Inc for the recall. Repair was done several months later and returned to customer May 16, 2004. Three months later we again have this vehicle in the shop and upon inspection the lower control arm bracket rotted off of the cradle and caused the lower control arm to be only mounted by the rear bolt. This car is considered a hazard to drive due to the right front tire movement not being controlled by steering. Brighton Ford on their invoice #19744, found the front sub frame rusting through on right hand side. Sent quote for new sub-frame and were denied and they were told to put this cross brace on the vehicle. This repair is not in line with the repairs that were needed. The vehicle cannot be driven at this time and brighton Ford says it is your responsibility to determine repair. This was not a safe repair and knowingly told customer that it was repaired.

- Ann Arbor, MI, USA

problem #54

Aug 202014

Escape 4WD 6-cyl

  • 125,000 miles
Noticed loud rattle, knocking in rear of truck. Stopped to have mechanic look at it. Discovered severe erosion in rear wheel well and shock mechanism completely separated from vehicle. Appears to be very common for 2004-05 Escapes.

- Lynbrook, NY, USA

problem #53

Sep 012014

Escape 4WD 6-cyl

  • 123,481 miles
On a trip to upper peninsula, Michigan this past week we experienced a failure of the front subframe crossbrace, a near catastrophic event as the piece broke. We were in grayling, Michigan and were stopped near an independent service provider who showed us the damage and attempted to find a used part. The one he found had the exact same rust and break as ours and thus he ordered a new one from Ford. In the meantime we were forced to rent a car and continue on to our vacation destination. After we returned home I learned that there had been a recall of these vehicles for just such a failure. I took the car and the broken crossbrace to mike castrucci Ford in alexandria, ky where the warranty officer informed me that our Escape was not part of the factory recall. She was able to tell me why and was very helpful although clear that nothing could be done. The argument was presented that the failed part in the recall was made by a particular manufacturer and used in certain plants or vehicles. I get the point but I have a car that failed in exactly the same way due to excessive rust and presented the same risk of catastrophic failure that we narrowly avoided by luck. The repair replacement cost over $1000 plus labor. I believe vehicles like mine should be part of the recall. Our front wheel could have totally collapsed while we were traveling at high speed.

- Newport, KY, USA

problem #52

Aug 222014

Escape 6-cyl

  • 130,000 miles
The right rear wheel well is rusting out so that the shock to break loose. I was told it's unsafe by several mechanics/body shops to drive. This is the only car that I have to Transport my three children and it's not going to be a cheap fix. This needs to be recalled before someone gets injured or worse!!!

- Ravenna, OH, USA

problem #51

Sep 062014

Escape

  • 121,337 miles
While driving heard a loud clunking noise coming from the passenger side rear wheel well. Arrived home to inspect the area of concern. Found that the passenger side rear shock mount had completely separated from the wheel well due to extensive rusting. This allowed the shock to travel upward striking the plastic interior trim panel. This vehicle was garage kept until two years ago. It also passed state inspection requirements nine months ago. I am not a mechanical engineer. However, I do not believe a critical suspension component should be attached to sheet metal that is prone to rust. I have taken the time and made the effort to inspect several other vehicle manufacturers and find that their suspension system is connected to a solid component of the frame. Obviously this is an engineered design flaw of a critical safety component that possibly could result in unsafe handling at highway speed. With only one rear shock attached to the vehicle an uncontrollable rear sway could occur resulting in a possible roll over. Given the number of reported complaints of the same nature, which given known statistics is a small percentage of actual cases, I do request a recall to be made.

- Madison, NH, USA

problem #50

Sep 052014

Escape 4WD 6-cyl

  • 158,000 miles
The right rear shock tower rusted through and the shock has come through the plastic moulding. The car drives but is unstable and unsafe.

- Paw Paw, MI, USA

problem #49

Aug 302013

Escape

  • 98,954 miles
I was driving home from the store and started hearing a loud banging noise coming from the rear of the truck. Upon investigation I discovered what I believe to be a major safety concern in my 2004 Ford Escape. The rear passenger side wheel well over the shock tower completely rusted out and separated over the shock. I have been told and seen that this seems to be a common problem with my vehicle and other years of Escapes. After speaking with an independent body shop in my area they informed me this was a common problem they have seen several times before. But when I contacted 3 local Ford dealers they all claimed to have never seen it before. And wanted to charge me a hundred dollars just to look at it. I am told the vehicle is undriveable in this condition. And that in most cases can not be repaired. After doing much research online I found hundreds of other people with the same exact problem. I have also contacted Ford and am awaiting a response. I would like to see a recall made on this as I can see this being a major problem that could have caused an accident. And is going to be a very expensive repair job if it is even repairable. I have photos but am not sure how to attach them.

- Hilbert, WI, USA

problem #48

Aug 042014

Escape 6-cyl

  • 180,000 miles
After investigating a loud noise. I found out that my right rear shock tower was rusted out and making the noise. After researching the problem I found out that there are many people out there with the same problem. This is a very costly fix that Ford should have do do as a recall. This is also dangerous. If this part breaks while driving it could cause a accident or worse. Please consider this problem and as a safety issue. Recall this problem with Ford. The car is undrivable.

- Dearborn Heights, MI, USA

problem #47

Jul 232014

Escape

  • 110,000 miles
The contact owns a 2004 Ford Escape. The contact stated while driving various speeds he heard an abnormal sound coming from the right rear passenger side of the vehicle. The contact discovered that right rear wheel well was covered with rust causing the shocks to fail. An independent mechanic discovered that the shock absorber needed to be replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

- Fort Wayne, IN, USA

problem #46

Jul 282014

Escape 6-cyl

  • 88,000 miles
While my son was driving he heard a loud clunking noise came from back of the car. He stop, pull over and take a look to see what happening and when he look in to the rear wheel well he see it was damaged badly. He made appointment to take car to Ford dealer to check it out. They checked it and told him that the shock mount had rusted completely through the shock mount and no longer attach to the car, they told him that he should not drive it because it could cause bad accident and very dangerous. He asked them about the corrosion recall which I got a letter from Ford but they said the recall is for a corrosion with the sub frame where it connect to the lower control arm and nothing about the problem my car having. They told him it will cost about $3000 to have it repair. I am very upset about this, the car only 10 years old. I check on line to see anyone has the same problem with 2004 Ford Escape with the same issue I could not believed that there are numerous complaint about same issue and it caught my eyes that most people had this problem at the same period of 10 years. I want to see the government should force Ford to have a recall before someone get killed or hurt. Ford should stand behind their quality if they are trying to hide this problem they should be punish to the extend of the law.

- Rochester Hills, MI, USA

problem #45

Aug 022014

Escape 6-cyl

  • 116,900 miles
I have a 2004 Ford Escape. I received a recall notice for a corrosion issue with the sub frame where it connects to the lower control arms. I haven't had an issue with it yet and was planning on getting the recall work done within the next couple of weeks. On 8/02/2014 when I pulled in my driveway I heard a loud clunking noise coming from the rearof my Escape. When I look in the right rear wheel well I could see an 8 inch area around the shock mount had rusted completely through the shock mount was no longer attached to the vehicle. I'm sure this could have caused a accident had I been driving down the road when it happened. I did a google search and found an endless list of people with the same issue. I called my local Ford dealer and was told they could do the recall work on the front of the vehicle but there was not a recall for the rear wheel well /shock mount. I can not believe there is not a recall yet for such a serious and common problem. Please look into this situation. I work for Ford and this makes me sick, they should not have to be forced into implementing a recall for such a serious problem. Ford should issue a recall on their own before someone is hurt or dies from this problem. This is a control item and Ford should be held accountable !

- Wakeman, OH, USA

problem #44

Jul 312014

Escape

  • 113,000 miles
The contact owns a 2004 Ford Escape. The contact stated that while driving at unknown speed, there was an unusual sound that came from the rear of the vehicle. The contact was able to maneuver the vehicle to the side of the road and observed that the rear wheel control arms had become detached due to corrosion. The contact did not notify a dealer or an independent mechanic however, she contacted the manufacturer and was told that there were no safety recalls in regard to the failure. The vehicle was not repaired. The approximate failure mileage was 113,000.

- Meriden, CT, USA

problem #43

Jul 012014

Escape

  • 220,000 miles
Driving down the road wirht my 2 young kids and all sudden go over the train tracks and the rear strut broke from the shock mount and came right up thru the vehicle I have found thousands of complaints on this issue, Ford needs to step up luck I gained control of vehicle with a 1 mont old baby and a 3 year old this is searious matter! someone is going to die because of this it needs to be fixed!

- Monteagle, NH, USA

problem #42

Oct 042012

Escape 6-cyl

  • 40,423 miles
July 26,2014 in October 2013, I could not get my car inspected ( Ford Escape 2004 ) because the sub frame in the front was so badly rusted the steering rods was falling off and would not pass inspection. This was before the recall notice. 14502/NHTSA recall 14V-165, so I had a new subframe installed. Reference # 10547199. [xxx] at clarion Ford would do nothing because there was no recall at the time. I have sent all the information, and cost, to Ford in June 2014 and have not heard nothing from Ford. Is there anything that you could do that would have Ford contact me? thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lamartine, PA, USA

problem #41

Oct 142013

Escape 6-cyl

  • 110,000 miles
Right side shock tower rusted out. Car is unsafe to drive.

- Belleville, MI, USA

problem #40

Jun 302014

Escape

  • 109,000 miles
I bought my 04 Escape brand new, and am the original owner car garage kept, this is a severe safety issue!! rusted out wheel well and shock mount went right through the frame while driving at only 15 mph out of a parking lot.

- Hawthorn Woods, IL, USA

problem #39

Jun 022014

Escape 6-cyl

  • 205,000 miles
The right rear shock tower mount completely broke away from the vehicle subframe due to corrosion/rust. This caused the shock to lean outward toward the tire. This could not be seen by the undercoating as a problem previous and apparently allowed it to corrode to the point that it broke free. This exact same issue occurred in my insurance lady's Ford Escape, which I believe was only one model year different. Also only on the right rear shock tower. In speaking with the body shop on the repair, they have also heard of this issue and state that Ford has not recognized it as a recall issue. This is a costly repair, and time consuming repair as the vehicle is gone for almost a week. This is also a very dangerous issue due to how it falls apart. We are lucky we were within the city limits and only traveling about 30 mph when it occurred.

- Elkhorn, WI, USA

problem #38

Jun 022014

Escape 6-cyl

  • miles
2004 Ford Escape. Consumer writes in regards to lower control arm rust recall notice. The consumer stated while driving on the interstate, he heard a loud noise from the rear wheel well on the passenger side. He pulled over, and discovered the shock was hanging down. He was unable to pull it of. So he drove back home, and upon further examination, he discovered there was no fender left on the shock. Also, the trunk lid was rusting. The consumer he was able to remove the key from the ignition while the gear was in drive. The consumer stated he pulled into the driveway, shut the engine off and placed the keys in the console. He exited the vehicle to remove items from the back seat. Soon after, the vehicle started to roll backwards. Updated 06/01/16.

- Deerfield, OH, USA

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