The contact owns a 2009 Ford Escape. The contact stated that the steering wheel was loose. The power steering assist fault malfunction light illuminated and the contact struggled to be able to steer. The contact pulled over and restarted the vehicle. The dealer tipton Ford (3840 North expy, brownsville, tx 78526 (956) 350-5600) diagnosed the issue as the power steering assist and informed that there was no recall. The contact did not authorize the repairs to be done and drove vehicle home where it was currently unrepaired. The manufacturer also stated that the vehicle was not part of a recall. The manufacturer stated that they would see if there was a chance to add the vehicle to the recall even if it was too late the manufacturer then transferred the contact's call to NHTSA without alerting the contact. The failure mileage was 198,000.

- Los Fresnos, TX, USA

The contact owns a 2009 Ford Escape. The contact stated that the vehicle was previously repaired at downtown Ford located at 525 North 16th street sacramento, ca 95811 (916) 442-6931 under NHTSA campaign number: 14V284000 (steering) however, the repair failed to fix the vehicle. The vehicle experienced a loss of power steering assist which required a greater driver effort to maneuver the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure however, no assistance was provided. A case was filed by the manufacturer. The approximate failure mileage was 102,000. The consumer stated the dealer and manufacturer would not honor the recall. The consumer was charged for the repairs.

- Rancho Cordova, CA, USA

The contact owns a 2009 Ford Escape. The contact stated while his daughter was driving at an undisclosed speed, without warning the power steering ceased to operate as intended. The vehicle was taken to richmond Ford West located at 10751 w broad St, glen allen, va 23060, to be diagnosed. The contact was informed thay the power steering needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.

- Maidens, VA, USA

I was exiting the freeway, turning left when all the sudden my steering wheel froze and I was unable to turn. I barely got myself to a safe place to park my car and was lucky to not cause an accident. I took it to a Ford dealership/ repair shop where they told me the steering shaft torque sensor needed to be replaced and that they had to fix the steering column too. There was a recall on 2008-20011 Ford Escapes for this exact issue!! however when I called Ford to set things right they told me they would not honor the recall. The previous owner got a software update though this was only 1 of 3 fixes that Ford should have done. Ford knows they have unsafe cars on the road and yet they tell the consumer to pay for their improper and faulty product. I don't see why I should have to pay for this when this has been an issue that was recalled; an issue that is exactly what happened to my car. Ford is choosing to not fix the problem and it is a major safety issue to myself, my family and those on the road. How can you get around not fixing your recall" how is that legal"

- Eugene, OR, USA

After leaving the highway (70mph), and travelling on a main road (45mph), the power steering stopped responding and did not work. There is an active recall for this issue on Ford Escapes from '08-'11 (14V284000) but this specific VIN is not listed as one of the affected ones. Similar to the listed issues in the recall, the power steering appeared to recover a few days later, at low speeds (in a parking lot). The mechanic said that the control module would need to be replaced, as Ford has issued an update to the part.

- Raleigh, NC, USA

Power steering stopped working while driving. NHTSA recall # 14S05 was repaired on 10/14/14 according to Ford database. Clearly, the steering torque sensor Ford used to replace is faulty as well.

- Ijamsville, MD, USA

The contact owns a 2009 Ford Escape. The contact stated that while driving at 15 mph, while attempting to make a right turn the steering ceased. The vehicle was moved to the side of the roadway. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the electronic power steering failed and needed to be replaced. Beau townsend Ford Lincoln located at 1020 w national rd, vandalia, oh 45377, (937)898-5841, was contacted by phone and informed of the failure. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 158,000.

- Dayton, OH, USA

The contact owns a 2009 Ford Escape. The contact stated while driving at approximately 40 mph, the power steering functionality became inoperable. The contact stated that extra effort was needed to operate the vehicle in manual steering mode. The contact stated that the vehicle also overheated. The contact stated that as instructed by the owners manual, the vehicle was turned off and allowed to sit to have the engine temperature return to normal operational temperatures. The contact stated that after the vehicle sat for approximately two hours, the vehicle was towed to the residence. Lithia Ford Lincoln of fresno (195 E auto center dr, fresno, ca 93710, (559) 435-8400) was contacted and appointment was scheduled to have the vehicle diagnosed which was still pending. The contact was concerned that the failure was due to NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 130,000.

- Fresno, CA, USA

The contact called on behalf of her daughter who owns a 2009 Ford Escape. The contact stated that while her daughter was driving at approximately 35 mph, without warning the steering wheel ceased. The contact also stated that the failure recurred while the vehicle was stopped at a traffic light. The vehicle was turned off and restarted and the vehicle operated as intended. The contact stated that on one occasion the vehicle was restarted three times before the vehicle operated as intended. The contact stated that the vehicle was diagnosed by an independent mechanic on site where the vehicle last experienced the failure. The vehicle was not repaired. An unknown dealer was contacted and an appointment was scheduled to have the vehicle diagnosed. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and informed of the failure. The approximate failure mileage was unknown.

- Fredericksburg, VA, USA

Power steering assist fault parked at my work. I started my Escape hybrid and I couldn't move the steering wheel. The dash showed "power steering assist fault" somebody told me there was a recall, with the "torque sensor" on the electric power steering, on 2008-2012 Escape models, but not the hybrid models. Why" don't the two vehicles have similar parts" (beside the electric motor)

- Las Vegas, NV, USA

When I was driving the power steering failed almost causing me to hit another vehicle while turning the corner onto a city street. A light in the vehicle came on and stated power steering assist fault.

- Niagara Falls, NY, USA

Driving home the steering locked up and almost crashed.

- Clintondale, NY, USA

My daughter would initially have to turn the car on and off anywhere from 8-30 times to try to get the power steering to kick in but eventually she was driving and it just stopped working for good. Though power steering shows as, "fixed" after a software update on 2014, my daughter was nearly in a fatal accident when the power steering went suddenly. I saw that there were two possible error codes-one was a software code which that software update would fix but if you have the issue with two different codes then the whole steering column has toeplaced. We have both codes and yet Ford denied it because of the plant at which it was made. It did say though that some cars made at our plant were included in the second recall. I am certain it slipped through the cracks, as have many others I'm sure. I want Ford to stand by its product and I don't want some other family to find out when their daughter does die in an accident. Please review all cars that should be included

- Holly Springs, NC, USA

The power steering went out on the car while backing out of my driveway (driving in reverse at a low speed). Back in October 2014, the Ford dealer did a code check for recall #14S05, and only reprogrammed the power steering control module. They should have done a parts replacement based on what happened with the car today.

- Santa Barbara, CA, USA

The contact owns a 2009 Ford Escape. While driving approximately 15 mph, the steering ability became difficult without warning. The contact stated that the vehicle was repaired by kayser Ford Lincoln (2303 w beltline hwy, madison, wi 53713) in 2016 for the same failure. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 190,000.

- Stoughton, WI, USA

The contact owns a 2009 Ford Escape. When the vehicle was started, the power steering failed without warning. The contact stated that the failure also occurred while the vehicle was being driven. The vehicle was taken to walt sweeney Ford (5400 glenway ave, cincinnati, oh 45238, (513) 922-4500) to be diagnosed, which was still pending. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 115,000.

- Cincinnati, OH, USA

My wife and I were driving home from work when just before I got on the freeway at a stop light my steering wheel began to vibrate and then I lost all power assist with the vehicle thankfully we hadnt entered the traffic. The power assist is now off and

- Gilbert, AZ, USA

I was pulling in to the road took a right hand turn and had no power steering, it came back in a couple of seconds no warning light came on... later that day I went to pull into a driveway had no steering at all almost hit the car beside me then a light came on the dash saying power steering assist fault I now have no car to drive to work and also the transmission went in this car this car is the most unsafe car I ever drove

- Belfast, ME, USA

As the driver was driving at various speeds the steering assist gave out both during turns and on highway travel. No indication or warning was given and the car receives scheduled maintenance at Ford dealerships. Was diagnosed by a local mechanic that steering column needs to be replaced and that this model is not covered in the recent recall.

- New Haven, CT, USA

The contact owns a 2009 Ford Escape. The contact stated that the steering lost power while her husband was driving at an unknown speed. There was no warning indicator illuminated. The vehicle was taken to koons Ford of annapolis (888-250-9459, located at 2540 riva rd, annapolis, md 21401) where it was diagnosed that the steering column assembly needed to be replaced. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 150,000.

- Sunderland, MD, USA