10.0

really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
101,184 miles

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« Read the previous 20 complaints

problem #283

Jan 072018

Escape

  • 109,720 miles
I was driving about 45 mph and approached an off ramp on my right. As I was negotiating the the winding turn, the steering wheel seemed to almost lock and a message appeared saying "power steering assist fault". it never reverted back and I limped home with severe issues making turns. I had a recall notice in 2014 that was supposed to have addressed this problem. It was a 14so5 recall and they reprogrammed the pscm and ic.

- Dracut, MA, USA

problem #282

Jan 062018

Escape

  • 166,000 miles
This complaint concerns the power steering assist fault for my 2009 Escape. This alert appeared the morning of 01/06/2018. Although the display read power steering assist fault, the car handled normally for my drive home. After I had parked the car, turned it off, then restarted it, the power steering assist was completely gone. The roy O'brien Ford dealer, here in saint clair shores, mi(where I bought it from) told me that since I had responded to and completed some sort of reprogramming of the steering, as stated in a recall, that my case was closed and no recourse to repair the current issue was offered. I have owned Ford my entire life and am completely disappointed in the lack effort to at least offer a free diagnosis to determine the cause.

- St. Clair Shores, MI, USA

problem #281

Jan 012018

Escape

  • 71,000 miles
Ford recalled several hundred thousand Ford Escapes in 2014 for power assist steering failure. My year model falls within the year range of the recall. The problem with my car is exactly the problem described in the recall. Ford says my car is not part of the recall and is charging me $1558 to repair. What they are repairing is exactly what the recall is for. When steering failed luckily my daughter, who drives the car, was in a parking lot both times.

- Mount Juliet, TN, USA

problem #280

Jan 032018

Escape

  • 121,000 miles
I received a recall a little over a year ago for the power steering on my 2009 Ford Escape (recall 14S05) although I only experienced small glitches in the power steering I decided to be proactive and take my car in to have the recall addressed. Well yesterday when I was driving home from work my power steering suddenly went out and I had to use every muscle in my arms and back to turn my steering wheel and almost crashed into a car because I couldn┐T turn my car. I called Ford to tell them that the recall they supposedly fixed was not working and they told me they never replaced the power steering, they only reprogrammed the electrical power steering module. I asked if they would cover the issue with the power steering since it clearly wasn┐T fixed the first time and they said no because they ┐closed┐ the claim when they reprogrammed it and that I was on my own and expected to pay $1800 out of my own pocket. I feel completely cheated and disappointed that the fact that I tried being proactive bit me in the butt completely. Can anyone help me? I

- Burbank, IL, USA

problem #279

Dec 272017

Escape

  • 120,250 miles
Steering wheel freezes randomly for 1-2 seconds when turning left. I've owned this vehicle (bought used) for one year.

- Goshen, IN, USA

problem #278

Dec 292017

Escape

  • miles
First noticed steering wheel shaking and a noise.soon after power assist fault sensor came on.next steering wheel was so tight could not turn it.I was driving when power assist sensor came on.then I was sitting in my driveway trying to pull out when steering wheel got tight

- St Louis, MO, USA

problem #277

Dec 282017

Escape

  • 160,000 miles
Very scary moment. Turning left with on coming traffic and lost all power stirring. Was nearly hit. This Escape had been taken to the dear in December of 2014 under a recall. The pscm and the icm were updated as per the Ford 14S05C recall number. I could have been hurt or worse, the family in the car that nearly missed me. I have been reading online about the overwhelming amount of people this is happening to. It is wrong and Ford Motor Company needs to take responsibility for a faulty component on these vehicles. Ford is aware of this situation and thus far refusing to make it right. I am in the process of obtaining quotes for repairs.

- Fenton, MI, USA

problem #276

Dec 172017

Escape

  • 195,000 miles
I noticed an issue with my power steering about a month ago. Wheel shakes while driving as well as when stopped... but not consistently. I tookmy vehicle to my local mechanic and he wasn't sure what the problem was. I felt it was something in the power steering just by the way it was acting. Two days ago, when I started up my car, the dash indicated a warning with the power steering. The shaking, on and off, has become more apparent. I went on line to see what if anyone else has had this experience and here I am... lots of complaints, and no results. Extremely disappointed. This is my second Escape and will definitely be my last and probably my last Ford product. Vehicle has roughly 195,000 miles.

- Brunswick, OH, USA

problem #275

Dec 142017

Escape

  • 17 miles
My vehicle was subject to safety recall 14S05. I am the 2nd owner, and according to Ford the recall repair was completed in 2014(reprogramming the pscm. However, the actual torques sensor in the steering column was not replaced. This morning it went out on me on my way to work while exiting I96 wb in Wixom, mi. We had 7 inches of snow fall last night, so road conditions were snowy and icy. When the electronic steering assist went out, the vehicle only had manual steering, which is very difficult to use. As a result, I temporarily lost control of the vehicle, nearly striking another motorist. I then corrected the steering wheel back in the other direction, and ran off the left shoulder of the road into a snow drift. I was not injured, and there was no damage sustained by my vehicle. I was able to get the vehicle out of the snow drift under it's own power, and continued on to work. I am very lucky to be writing this complaint today, I very nearly could have suffered serious injury or death, or injured or killed another motorist. I researched this problem on the internet to try to diagnose, only to find that this is a prominent problem with these vehicles, and that the safety recall had been issued. But as I soon learned, like many, many others, after the initial recall repairs are completed, Ford will no longer do any other remedies for this problem. I find this to be alarming, and unacceptable. As of right now, the condition still exists, and I am trying to get estimates on the repairs. I would like this issue to be investigated thoroughly, and I believe that there is more to this problem than simply reprogramming the pscm. I believe that the steering torque sensor and/or steering column is more likely the problem, and that Ford should fix or replace as necessary.

- Redford, MI, USA

problem #274

Nov 122017

Escape 4-cyl

  • 46,000 miles
The contact owns a 2009 Ford Escape. The contact stated that while attempting to drive the vehicle, the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering shaft needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 46,000. Consumer state the steering problem was intermittent. Happened twice but not while driving. The wheel could barely turn. Updated 8/23/18 the consumer stated the vehicle was repaired.

- Weymouth, MA, USA

problem #273

Nov 062017

Escape

  • 150,000 miles
The contact owns a 2009 Ford Escape. While driving various speeds, the steering wheel became inoperable. The vehicle was not diagnosed or repaired. The local dealer (arrow Ford, 4001 S. 1st street, abilene, tx, 79605) was contacted and stated that the vehicle was not included in any recalls. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 150,000.

- Abilene, TX, USA

problem #272

Nov 252017

Escape

  • 130,000 miles
The contact owns a 2009 Ford Escape. While driving 35 mph, the steering wheel seized and the electric power steering assist failed without warning. The vehicle was taken to Ford Lincoln of franklin (1129 murfreesboro rd, franklin, tn 37064 (615) 800-6500) where diagnostic testing was completed and a failure code in the torque sensor was detected. The contact was informed that the torque sensor needed replacement. The vehicle was currently at the dealer for repairs. The contact stated that the vehicle was serviced per NHTSA campaign number: 14V284000 (steering) in 2014, but the remedy failed. The manufacturer did not assist and referred the contact to NHTSA. The failure mileage was approximately 130,000.

- Spring Hill, TN, USA

problem #271

Oct 232017

Escape

  • 138,000 miles
Power steering failed while driving sat highway speeds approx 70mph, and resulted in crossing lane into opposing traffic, nearly causing head-on collision. Dealership claims no knowledge of this being a problem with this model of vehicle. Internet search indicates this has been a recall issue in the past. Ford will not resolve issue through recall, and repair is very expensive.

- Mesa, AZ, USA

problem #270

Nov 252017

Escape

  • 156,000 miles
Steering gave out suddenly causing the wheel to become stiff. Car was stationary at the time.

- Chester, VA, USA

problem #269

Sep 052017

Escape

  • 140,100 miles
Power steering assist failure had the power steering reprogrammed which temporarily fixed problem, steering is starting to fail again 2.5 months later. Ford claiming my vehicle was covered by 14S05 only for reprogramming and not replacing power steering column or torque sensor

- Hendersonville, TN, USA

problem #268

Nov 072017

Escape

  • 130,000 miles
Sudden loss of power steering assist even after the recall reprogramming. My vehicle was previously taken in for for recall number 14S05 in July. 2014. Trouble codes were not found at that time so the dealer supposedly did a reprogramming which was designed to prevent the loss of power assist. Our vehicle had a complete loss of power steering assist while driving on 11/7/17 I took the vehicle to my local Ford dealer and they found trouble code B1342 which if found during the 2014 recall appointment, it would have resulted in the steering column being replaced. I was told by the dealer that the steering column needs to be replaced but that my vehicle was no longer eligible for the recall due to the previous reprogramming, even thought it was completely ineffective in resolving the critical safety issue. Clearly, my vehicle experienced the exact power steering loss and failure code that was related to the recall. The reprogramming did not have the intended result whatsoever - I still experienced the power steering loss. I have tried to escalate this issue within Ford customer service but they are denying any responsibility to resolve this known defect under the recall warranty due to the previous reprogramming. I'm hoping NHTSA can help resolve this critical safety issue - I'm sure we're not the only ones affected! im a single mom and do not have the $1300 to replace this part which should of been replaced the first time!!!!!

- Demotte, IN, USA

problem #267

Nov 062017

Escape

  • 130,000 miles
Power steering failure

- Demotte, IN, USA

problem #266

Nov 222017

Escape

  • 156,961 miles
The contact owns a 2009 Ford Escape. While driving 20 mph, the power steering became difficult to operate without warning. The vehicle was not taken to be diagnosed. Rowe Ford auburn (699 center St, auburn, me 04210, (207) 784-2321) stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was contacted, but the office was not yet open for business. The approximate failure mileage was 156,961.

- West Garidner, ME, USA

problem #265

Nov 082017

Escape 4-cyl

  • Automatic transmission
  • 81,000 miles
The contact owns a 2009 Ford Escape. While at a complete stop, the contact heard an abnormal noise and the vehicle beeped. A warning alert appeared that indicated "power steering assist stalled". the contact was able to drive the vehicle home; however, the steering wheel stiffened and had to be turned manually. The vehicle was serviced per NHTSA campaign number: 14V284000 (steering) in December of 2014, but the remedy failed. The local dealer (westfield Ford Inc, 6200 South la grange rd, countryside, il, 60525) was contacted. The vehicle was taken to the dealer the following day where it was diagnosed that the remedy failed and the steering column failed and needed to be replaced. The dealer referred the contact to the manufacturer. The manufacturer provided case number: [xxx], but no further assistance was offered. The vehicle was repaired at the contact's expense. The failure mileage was approximately 81,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- La Grange Park, IL, USA

problem #264

Nov 012017

Escape

  • 130,000 miles
Power steering failure, previously recalled and "reprogrammed" instead of replaced

- Demotte, IN, USA

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