10.0

really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
101,184 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Ford Escape:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #263

Nov 102017

Escape

  • 170,000 miles
The contact owns a 2009 Ford Escape. The contact stated that there was a sudden loss of power steering, and the steering wheel was tight and difficult to turn left or right. The vehicle was pulled over to the side of the road. The vehicle was restarted and remained parked at the contact's residence due to the failure. The dealer (roy O'brien Ford, 22201 E 9 mile rd, St clair shores, mi 48080, (586) 776-7600) indicated that a manufacturer recall for the steering had been provided for the pscm reprogramming before the contact owned the vehicle; however, the instrument cluster module was not replaced. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 170,000.

- Grosse Pointe Woods, MI, USA

problem #262

Nov 092017

Escape

  • 106,000 miles
Recall14V28400 my call was assembled in kc and based on edmonds.com I should have received this recall to correct the electrical power steering. I'm have this problem and garvis Ford in ayer mass said that it was vechicla and based on VIN its nopt part of the recall, but the problem is there and I really don't believe them. Thjhis problem was present years ago and now the power steerring is no more.

- Clinton, MA, USA

problem #261

Oct 242017

Escape

  • 32,000 miles
In the past two months the power steering began to stop operating intermittently. Took it to dealership 2 times and they could not find the problem. Finally on Oct 24 the power steering failed to operate completely. It is being repaired at a cost of over 1000. Since only some of the 2009 Escapes were recalled in 2014, and mine was not included, I believe Ford should recognize this problem and recall my vehicle. This is a serious moving safety hazard. There is a major defect in the steering which can happen at any time.

- East Hampton, NY, USA

problem #260

Oct 012017

Escape

  • 62,000 miles
Loss of powering steering in vehicle going 55 mph on a busy highway. No engine lights or safety signals appeared on the dash when this occurred, there was absolutely no warning. Luckily, I was not in a serious accident when the loss of power steering occured and I was able to take the vehicle to the dealership to have it looked at. At this point they said the recall should have fixed everything regarding the electrical powering steering issue, but now that the recall has been closed there is nothing they can do and I am now responsible to have the power steering column replaced. When the vehicle was taken in the recall initially, it took them 2 minutes to complete the check list checking for dtcs and to reprogram the pscm and instrument cluster. The customer information sheet posted with the safety recall bulletin was never give to me even though all dealership service management should have provided a copy to those who only had reprogramming completed on their vehicle.

- Arlington, VA, USA

problem #259

Oct 222017

Escape

  • 110,000 miles
Power steering would not engage when the car was started. Worked fine after restarting the car for 1 day. Next day, power steering disengages after about 10 sec every time and will not come back with restarting the car. This is a known problem with a quick google search that Ford continues to ignore.

- Fpo, AE, USA

problem #258

Oct 192017

Escape

  • 113,000 miles
The contact owns a 2009 Ford Escape. The contact stated that after restarting the vehicle, the steering wheel was extremely difficult to turn. The vehicle was taken to an independent mechanic but the cause of the failure was not determined. The manufacturer and local dealer interstate Ford of miamisburg, oh. Were both notified of the failure but no assistance was offered. The failure mileage was 113,000.

- West Carrolton, OH, USA

problem #257

Oct 022017

Escape

  • 200,000 miles
The power steering fails and you are forced to turn without it. But it is not only without it, it feels as if the steering if fighting against you. Then at random times the power steering will start to work again. It makes it difficult because you do not know how the car will react.

- Omaha, NE, USA

problem #256

Oct 162017

Escape

  • 75,000 miles
Car serviced for recall 14S05 this August for power steering fault. Same issue: Lost power steering assistance and drop back to manual mode happen Oct. 16th. Ford refused to fix the issue under the same recall.

- Baltimore, MD, USA

problem #255

Feb 232017

Escape

  • miles
The contact owns a 2009 Ford Escape. While driving unknown speeds, the battery indicator illuminated and the instrument cluster gauges flickered on and off. Also, the power steering assist failed and the contact was unable to turn the steering wheel. In addition, the radio and heater were stuck in the on position. The vehicle was taken to a local dealer (bill marsh Ford, 408 w mile rd nw, kalkaska, mi 49646) where it was diagnosed that the wrong battery was installed in the vehicle. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the issue and opened case number: Cas- 13337258. The contact was referred to NHTSA. The failure mileage was unknown.

- Mancelona, MI, USA

problem #254

Oct 172017

Escape

  • 100,000 miles
Immediate steering failure of the electronic steering with no notice or warning. Steering was working fine in the morning but upon starting the car in the afternoon, there was no power steering. There is a recall for this issue but it does not appear my car was included in the recall. The recall should be expanded as this is a known and widespread issue with this vehicle.

- Marble Falls, TX, USA

problem #253

Sep 112017

Escape

  • 110,000 miles
The contact owns a 2009 Ford Escape. While the vehicle was stationary or while driving various speeds, the electronic power steering failed. The contact stated that the power steering failed without warning and was intermittent over a period of a month. Arrow Ford service in abilene, Texas was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and stated that the repair for NHTSA campaign number: 14V284000 (steering) had already been performed on the vehicle. The failure mileage was approximately 110,000.

- Abilene, TX, USA

problem #252

Oct 062017

Escape

  • 34,165 miles
Loss of power steering while driving. It will turn off without warning making it very difficult to control car

- East Hampton, NY, USA

problem #251

Sep 232017

Escape 6-cyl

  • Automatic transmission
  • 150,000 miles
The contact owns a 2009 Ford Escape. The contact stated that the vehicle experienced a loss of steering that required excessive force in order to operate the vehicle. Pine belt Ford (120 ms-589, purvis, ms) diagnosed that the power steering module was defective and needed to be replaced. The contact stated that the vehicle was previously serviced per NHTSA campaign number: 14V284000 (steering) a year prior to the failure. The manufacturer was notified of the failure and no assistance was offered. The failure mileage was approximately 150,000. Consumer stated first repairs on recall Oct.2016 @ about 138,000 miles. Updated 7/24/18

- Lumberton, MS, USA

problem #250

Aug 092017

Escape

  • 100,000 miles
The contact owns a 2009 Ford Escape. While driving approximately 10 mph, the steering wheel seized and became difficult to maneuver. The vehicle also failed to make right and left turns and there were no warning indicators illuminated. The contact coasted the vehicle to the side of the road, waited a few minutes, and resumed driving. In addition, the vehicle rolled forward while in park. The contact applied the emergency brake to stop the vehicle from rolling. The contact called cortese Ford (2500 w henrietta rd, rochester, NY 14623, phone number: (800) 952-7892) and was informed that the VIN was not included in a recall. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 100,000.

- Rochester, NY, USA

problem #249

Sep 242017

Escape

  • 56,000 miles
Sudden loss of power steering assist even after the recall reprogramming. We previously took the vehicle in for recall number 14S05 in Aug. 2014. Trouble codes were not found at that time so the dealer only did a reprogramming which was designed to prevent the loss of power assist and alert the driver with a warning light and chime if it did occur. Our vehicle had a complete loss of power steering assist while driving on 9/24/17 but there were no driver alerts. We had the vehicle towed to a Ford dealer and they found trouble code B1342 which if found during our 2014 recall appointment would have resulted in the steering column being replaced. We were told by the dealer that the steering column needs to be replaced but that our vehicle was no longer eligible for the recall due to the previous reprogramming, even thought it was completely ineffective in resolving the critical safety issue or alerting the driver. Had we never taken the vehicle to the dealer for the reprogramming, we would still be eligible for the warranty replacement of the steering column. Clearly, our vehicle experienced the exact power steering loss and failure code that was related to the recall. The reprogramming did not have the intended result whatsoever - we still experienced the power steering loss, there was no warning light/message and there was no chime to alert the driver of the loss. I have tried to escalate this issue within Ford customer service but they are denying any responsibility to resolve this known defect under the recall warranty due to the previous reprogramming. I'm hoping NHTSA can help resolve this critical safety issue - I'm sure we're not the only ones affected!

- Milford, MI, USA

problem #248

Sep 202017

Escape

  • 131,000 miles
The contact owns a 2009 Ford Escape. On several occasions, while attempting to drive, the power steering assist ability was lost. As a result, the steering wheel became difficult to maneuver. There were no warning indicators illuminated. The vehicle was taken to akins Ford (220 w may St, winder, ga 30680 (800) 282-7872) where it was diagnosed that the steering column assembly and power steering column needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 131,000.

- Danielsville, GA, USA

problem #247

Jul 152017

Escape

  • 132,225 miles
The contact owns a 2009 Ford Escape. While driving various speeds, the power steering seized without warning. The contact coasted the vehicle to the side of the road, waited a few minutes, and was able to resume driving. The failure recurred a few times. The vehicle was not taken to a dealer. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module (code B12342) failed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall. The approximate failure mileage was 132,225.

- Montello, WI, USA

problem #246

Sep 222017

Escape

  • 84,000 miles
The contact owns a 2009 Ford Escape. While driving approximately 25 mph, the steering ability seized when the contact attempted to make a left turn. There were no warning indicators illuminated. The vehicle was taken to Suburban Ford in sterling heights, Michigan where it was diagnosed that the power steering module failed and needed replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.

- Sterling Heights, MI, USA

problem #245

Jun 152016

Escape 4-cyl

  • Automatic transmission
  • 274,947 miles
The contact owns a 2009 Ford Escape. While driving at an unknown speed, the steering wheel became difficult to turn. The vehicle was taken to M & M Ford, Inc. (old route 28 North, epsom, nh 03234) and repaired per NHTSA campaign number: 14V284000 (steering). The vehicle was repaired, but the failure recurred. The vehicle was taken to grappone Ford (530 nh-3A, bow, nh 03304) where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they would not assist because the recall repair had been completed the year before. The approximate failure mileage was 274,947. Updated 7/16/18

- Loudon, NH, USA

problem #244

Sep 062017

Escape

  • miles
14S05-electric power steering. I received a recall notice dated August 2017 regarding my 2009 Ford Escape. I called the capitol Ford dealership and was shock to know that the next appointment available is July 2018. I called twice to confirm. I know the recall is a safety issue but waiting that long is not safe. Please help me.

- San Jose, CA, USA

Read the next 20 complaints »