The contact owns a 2009 Ford Escape. While driving various speeds, the power steering seized without warning. The contact took the vehicle to an independent mechanic where it was diagnosed with a defective steering column that needed to be replaced. The contact spoke with the manufacturer and was informed that she would have to take the vehicle to a local dealer to be diagnosed. She was also informed that her vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle had not been repaired. The dealer was not contacted. The failure mileage was 119,000.

- Melrose Park, IL, USA

Power steering failure, 2009 Ford Escape. Was a recall issued? while entering a gas station drive the power steering ceased operating and I was fortunate to have only destroyed a trash can next the the island before halting the vehicle. I understand there was a recall of this Ford model in 2014 for the very problem this car is experiencing, power steering failure, yet I received no such notice to have my car serviced even though I have it serviced at Ford dealerships and still maintain possession of it.

- Schaumburg, IL, USA

2009 Ford Escape hybrid power steering stopped working while backing up the car in my driveway. Called two Ford dealers and was told they had no information about a problem with power steering. Took the car to a non dealership for repairs. Was informed there was a B#14V-284 issued. To fix the problem I need to have a dealer reset the code.

- Lakeland, FL, USA

I pulled out of a parking garage and drove about a half a mile through city streets. As I turned left and increased speed to merge onto the interstate, the steering wheel locked up and wouldn't let me out of the turn. With cars coming behind me, I braked and let the car continue in its trajectory towards the side of the on ramp. I put on my hazards, cut the vehicle off and then turned it on again. The steering returned. I pulled to the side of the road and eventually got the courage to attempt to drive home again. I've owned this vehicle since 2010, and this happened twice before around 2012-2013. I had the recall done, however, and I thought the problem was solved. Apparently not. This power steering failure is incredibly dangerous, and I cringe to think of what would've happened if I'd have made it onto the interstate and couldn't steer out of a curve going 60 mph in traffic.

- Virginia Beach, VA, USA

The contact owns a 2009 Ford Escape. While the contact's daughter was driving 30 mph, the steering wheel seized and became difficult to turn. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who referred the contact to a local dealer. The vehicle was taken to sill-terhar motors (150 alter St, broomfield, co 80020, (303) 469-1801) where it was diagnosed that the steering sensor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: Cas24901413. The contact stated that the failure was similar to NHTSA campaign number: 14V284000 (steering). The failure mileage was 144,128.

- Colorado Spring, CO, USA

While driving the Escape the steering locked. Luckily there was no on coming traffic because the vehicle went in the other lane. Ford said there was a recall for this but has expired.

- New Albany, IN, USA

When driving and attempting a turn (at slow speeds), occasionally and randomly the steering seems to get super stiff like it loses power and the computer gives a brief tone and a short message pops up but doesn't stay up long enough to read other than I think "power" something. After a brief second the steering returns to normal again. It is dangerous and happens without warning during a turn. When I call, Ford knows that there was a recall previously but when talking to them, they seem to feel that their obligations have been met even though this is still occurring after the supposed fix. Ford just keeps saying basically that they fixed it and it is done. Obviously the problem still exists. It has happened multiple times. Today was the most recent.

- Mechanicsburg, PA, USA

The contact owns a 2009 Ford Escape. The contact stated that the power steering malfunctioned while driving and the vehicle became very difficult to steer. The power steering also malfunctioned when the vehicle was cold started from a parked position. Simmons-rockwell Ford (1160 co rd 66, hornell, NY 14843, (607) 324-4444) stated that there were no recalls and referred the contact to the manufacturer. The manufacturer advised the contact to call and file a complaint with NHTSA. The contact purchased the vehicle used on August 1, 2019. The failures occurred approximately five times since it was purchased. The failure mileage was 142,000. Consumer took vehicle to automotive resources service (lyons, NY). The steering angle sensor and the power steering motor were replaced.

- Canaseraga, NY, USA

While driving on the interstate in July of 2017, the car suddenly lost power steering and lost speed. We were barely able to get off on the shoulder and cut the car off. When we started up the car again, everything was back to normal. However, this happened 2 or 3 times in the next couple of days. I called Ford Motor Co. To report the problem, and they opened case #cas-12676591. I found a recall notice on this problem dated 09/03/2010, recall #10E043000 and another recall notice #14S05/NHTSA recall 14V-284 dated July 2014. However, Ford Motor Co. Refused to repair the problem telling me it was a different manufacturer. My complaint is that the problem was identical to the recall regardless of the manufacturer. It cost us $1,868.04 to repair the vehicle. Then it happened again in July of 2019, and cost us another $776.60 to repair. I would have filed this complaint sooner but just found out how to register a complaint with the NHTSA.

- Jacksonville, FL, USA

My power steering has gone out.which makes it very hard to steer and can be dangerous to drive

- Cumberland Gap, TN, USA

The contact owns a 2009 Ford Escape. The contact received a recall notice for NHTSA campaign number: 14V028400 (steering). The contact took the vehicle to moses Ford Lincoln (2001 maccorkle ave, saint albans, wv 25177, (304) 945-0127) for maintenance and they performed the first part of a three part recall repair updating the software. The manufacturer closed out the recall, assuming the recall repairs were complete. The contact moved and took the vehicle to paducah Ford (3476 park ave, paducah, ky 42001, (270) 444-0011) where she was informed that the recall had been canceled out. The contact called the manufacturer and explained the issue; however, the manufacturer refused to perform the recall repair at no cost. The contact suspected that the first part the recall repair was never completed. The manufacturer quoted a repair cost of over $2,100. The vehicle remained unrepaired and the contact was to check to see if an independent mechanic could perform the repairs. The contact had not experienced a failure.

- Marion, KY, USA

This car still has power steering problems which were previously a subject of a recall. For some reason your web site no longer shows the power steering malfunction as being a recall on your web site but the car was never fixed when brought into the dealership. Previous recall number was 14S05 please help this is dangerous condition.

- Taylors, SC, USA

Power steering torque sensor failure resulting in power steering assist loss during operation on the highway. The steering wheel began to shake, then a message came across the dashboard stating that there was a "power steering assist fault" before all power steering failed and manual drive commenced. A mechanic latter confirmed it was the sensor by gathering the error code B2278 which is a steering shaft torque sensor malfunction.

- Hildale, UT, USA

My power steering in my 2009 Ford Escape is no longer working. Mechanics won't fix it because of the recall and Ford won't fix it saying it has already been completed. When I am driving the power steering clicks on and off making it very dangerous to drive. During research it says unless there was an actual problem with the steering at the time the car is brought in, they would only do a software update, which is what they must've done, as now the part is having issues and I have proof from my mechanic to verify. What can I do to get this part taken care of?

- Orlando, FL, USA

The contact owns a 2009 Ford Escape. While accelerating at 25 mph, extra force was needed to steer the vehicle. There were no warning indicators illuminated. The vehicle was taken to advantage Ford Lincoln sales (885 hagerty dr, fremont, oh 43420, (800) 354-2220) where the contact was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and that the steering column needed to be replaced. The vehicle was currently awaiting repairs. The manufacturer was not made aware of the failure. The failure mileage was 119,000.

- Green Springs, OH, USA

The contact owns a 2009 Ford Escape. The contact stated that the steering failed and the steering wheel pulled to the right. The vehicle was taken to an independent mechanic who replaced the steering rack; however, the repair did not correct the failure. The contact stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer and dealer were not contacted. The failure mileage was 110,000. The consumer stated the power steering torque sensor failed causing the vehicle to pull to the right.

- Mystic, CT, USA

When I first purchased the vehicle I noticed it was hard to start it would take me a few trys, then it would start. I called where I purchased the vehicle and he said that it is just hard to start my type of vehicle. After time it will not start at all unless I use my automatic starter. To fix on my own will cost for part $150 which nothing is covered. My vehicle is not the only one that has had this problem.

- Milford, DE, USA

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. I was driving down highway, power steering cuts out, almost caused accident. My vehicle matches all the requirements including the plant of maunufacturer. Same exact problem. Falls in the category, but they wont cover it. What do I do now!!!

- Morris, IL, USA

Power steering failure, battery light on. New battery and new alternator installed. Still having intermittent failure of power steering.

- Shelby Twp, MI, USA

The contact owns a 2009 Ford Escape. While driving approximately 45-50 mph, the power steering failed. The contact stated that it required extra effort to maneuver the vehicle. The vehicle was taken to watermark Ford of madisonville (1801 lantaff blvd, madisonville, ky 42431, (270) 821-4100) to be diagnosed. The vehicle was repaired, but the specifics were not provided. The vehicle was included in NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and provided case number: Cas:24520165. The approximate failure mileage was 115,130.

- Madisonville, KY, USA