10.0
really awful- Crashes / Fires:
- 11 / 0
- Injuries / Deaths:
- 11 / 0
- Average Mileage:
- 99,520 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Ford Escape. While operating the vehicle, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. After restarting the engine, the vehicle operated normally. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 32,000. Consumer stated she does believe the recall action was performed. Updated 02/01/19
- Detroit, MI, USA
Loss of power steering while in motion exiting highway.
- Topping, VA, USA
The contact owns a 2009 Ford Escape. When the contact started the vehicle and shifted into drive, the power steering failed. The vehicle was serviced at theodore robins Ford (2060 harbor blvd, costa mesa, ca 92627, 800-494-0756) per NHTSA campaign number: 16V284000 (steering), but the steering failure continued. The manufacturer was notified and informed the contact that the recall repair had already been performed. The failure mileage was approximately 120,000.
- Newport Beach, CA, USA
The contact owns a 2009 Ford Escape. While driving 35 mph, the contact attempted to make a right turn and the steering wheel seized without warning. The contact took the vehicle to an independent mechanic who diagnosed that the power steering failed and needed to be replaced. The contact called lindsay Ford (260 w elm St, lebanon, mo 65536, (888) 352-0403) to schedule a second diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 125,000. Consumer stated entire steering column has to be replaced.
- Long Lane, MO, USA
Electric power steering will lock up without warning while in motion
- Detroit, MI, USA
I started my vehicle after work and I had no power steering at all. I drive an hour one way ro work everyday with no issues except now this. I did some research online and found their may be a recall. When I called Ford they said that my VIN # had no recalls and there was nothing they can help me with.
- Lansing, MI, USA
Power steering randomly goes out, usually when starting the car but sometimes while driving. Obdii code associated with this loss of steering is B1342. There is an active recall for the same make model and year as my vehicle with the exact same symptoms and code, but Ford refuses to include my VIN in the recall (14S05).
- Fpo, CA, USA
Message on dashboard: Power steering assist fault. Steering wheel is locked. Not able to turn wheel. Car is not able to be driven. Was able to verify a recall from 2014. Which I never was notified of this. This is the first time I've had this problem. Recall# 14V28400. Ford recall#14S05. My car was in motion when message appeared on dashboard. I was able to drive the car home safely. Soon as I pulled in my driveway. The car locked. I have not been able to drive since. This occurred on 10/21/2018.
- Milwaukee, WI, USA
The contact owns a 2009 Ford Escape. While driving approximately 70 mph, the power steering failed. The contact pulled the vehicle over and was able to drive home. Earl floyd Ford (2687 ky-227, carrollton, ky 41008, (888) 278-4062) was made aware of the failure. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a potential cause of the failure. The manufacturer was made aware of the failure and stated that there was no recall on the vehicle. The failure mileage was approximately 162,000.
- Carrollton, KY, USA
While driving with my whole family. 2 little girls 12 and 6 and thankfully my husband driving and not me, we were returning a rental car when my car flashed out of no where going about 45mph power steering assist fault upon my research; there has been certain vehicles recalled. Come on Ford! whatever the default is, can you at least give us owners insight on this stuff to get it fixed" is this some kind of money maker for you all? to set up certain timers for this stuff to happen" I'm just so thanmf that I wasn't driving. I would have not had the power my husband does to overtake the wheel. Please please please do something!
- Catlettsburg, KY, USA
The power steering intermently goes out it either works when I start the car or it doesn't. I was told I have to replace the entire steering column since that is where all of the electrical parts are located. Ford says this is not under there recall and it will be $1350 to replace. This seems to be an issue from what I am seeing Ford wants to take no responsibility for this
- Metairie, LA, USA
The contact owns a 2009 Ford Escape. While pulling into a parking space, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. During the failure, the "power steering assist fault" message displayed. The failure was not diagnosed or repaired. The manufacturer and local dealer (jack kain Ford, 3405 lexington rd, versailles, Kentucky) were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was serviced in 2014 per an unknown NHTSA campaign. The failure mileage was 200,000.
- Versailles, KY, USA
The contact owns a 2009 Ford Escape. While the vehicle was stationary and while driving various speeds, the power steering failed on several occasions and was difficult to turn left or right. The contact restarted the vehicle continuously in an effort to correct the failure. The contact stated that the failure was intermittent and also recurred while in reverse gear. A dealer was not made aware of the failure. The manufacturer was made aware of the failure and provided the contact with case number: Cas-15831770. The failure mileage was unknown.
- Avis, PA, USA
The contact owns a 2009 Ford Escape. While operating the vehicle, the low air valve sensor indicator illuminated, indicating that one of the tires experienced low air pressure. Moments later, the steering wheel became very difficult to turn in either direction. The vehicle was towed to the local dealer (jones Ford, 2410 ocean hwy 17 South, supply, nc) where it was diagnosed that the steering pump was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failures. The failure mileage was 154,000.
- Supply, NC, USA
The contact owns a 2009 Ford Escape. While driving 55 mph, the steering seized. The vehicle was taken to dean arbour Ford (1001 U.S. 23 North, alpena, mi 49707, 888-232-8051) where it was diagnosed that the steering column was fractured. The vehicle was repaired. The manufacturer was notified and informed the contact that they could not assist. The failure mileage was approximately 63,224. Updated 11/29/18
- Spruce, MI, USA
A few days ago while driving on local roads at approx 30 mph, the power steering cut out and the battery light lit. I pulled over re-started car, drove another 2 miles and same happened while going around a bend in road causing me to partially go into oncoming lane. This happened 3 more times while bringing car to repair shop and now told I need a complete steering column due to all computerized steering controls being located in the column. Is Ford doing anything to rectify this obvious common and dangerous problem ? I am the original owner of this vehicle.
- Yorktown Heights, NY, USA
On 10/6/18 I began experiencing a sudden stiffness in my steering wheel as I turned the corner on a main city street. At this point I had to pull over cautiously three blocks away into a gas station and call triple aaa to get towed home. The triple aaa employee attempted to drive it around the gas station noting also that there is an on and off stiffness with the steering wheel. I got to get my vehicle towed again since its Saturday night, and no one is open. It will need to be towed Ford or another repair shop. Based on the recall information, I could possibly not belong in job#1 from Kansas City, Missouri. I am hoping this recall applies to my vehicle. I will call your office on Monday as well as my Ford dealership. I hope that I can resolve this issue quickly and safely. It was a very scary experience for me. Thank you for your time and consideration in this matter.
- Chicago, IL, USA
Power steering went out as I was driving down the road. Continues to go in and out. I see the recall for certain vehicles. Obvious my car is having the same issue as recalled vehicles. Only 74K miles.
- Falls Church, VA, USA
Power steering has been going out over the last several months. I have to put all my strength into barely being able to turn the steering wheel. This has occurred at high speeds on the interstate without warning, nearly causing an accident. It has occurred immediately upon starting vehicle. As of now, we have not been able to get it to work at all for nearly a week. Usually, turning vehicle on and off over and over will at some point get the power steering to work but not anymore. This is a huge safety issue happening with an unacceptable number of Ford Escapes and Ford will not acknowledge!!! is it going to take terribly injury or death before this is addressed?
- Chesapeake, VA, USA
- Evansville, IN, USA