10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
101,170 miles

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« Read the previous 20 complaints

problem #310

Feb 152018

Escape

  • miles
The steering kicks out of power to manual. This vehicle was made in Kansas City and other vehicles from that same plant were recalled for this exact issue, but not this VIN. What's up with Ford standing behind there products. This issue could kill people because of lack of control of the vehicle. Put Ford on notice....a lawsuit will be happening in the future.

- Stevens Point, WI, USA

problem #309

Dec 222017

Escape

  • 120,995 miles
The contact owns a 2009 Ford Escape. While attempting to drive the vehicle or shift into reverse, the power steering failed. There were no warning indicators illuminated before or after the failure. The vehicle was taken to wolf motor company (31148 pumpkin hill rd, le sueur, md) where it was diagnosed that the torque sensor failed. The vehicle was repaired. The manufacturer was notified of the failure. There was no recall associated with the failure. The VIN was unknown. The approximate failure mileage was 120,995.

- Saint Peter, MN, USA

problem #308

Jul 032017

Escape

  • 156,000 miles
The contact owns a 2009 Ford Escape. The contact stated that the speedometer, fuel gauge, and steering column seized while the vehicle was driven 45 mph. The vehicle was taken to an independent mechanic where the alternator was replaced. The contact also stated that the alternator warning indicator illuminated. The failure recurred. Northgate Ford (8940 colerain ave, cincinnati, oh) was contacted and diagnosed that the steering control module, instrument cluster module, and torque sensor software were reset. The manufacturer was contacted and stated that they would not offer any additional repairs, and the expense of the next failure would be at the owner's expense. The failure mileage was 156,000.

- Cincinnati, OH, USA

problem #307

Feb 162018

Escape

  • 120,000 miles
The contact owns a 2009 Ford Escape. While driving approximately 30 mph, the steering wheel seized and the power steering warning indicator illuminated. In addition, the driver had difficulty maneuvering the steering wheel, but was able to coast to the side of the road. The contact turned off and restarted the vehicle, and was able to drive home. The vehicle was taken to rod baker Ford (16101 S Lincoln hwy, plainfield, il 60586, (815) 436-5681) where it was diagnosed that the torque sensor failed and needed to be replaced. The vehicle was repaired. The VIN was included in NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and opened case number: 14149117. The approximate failure mileage was 120,000.

- Joliet, IL, USA

problem #306

Feb 052018

Escape 4WD 6-cyl

  • 98,000 miles
The contact owns a 2009 Ford Escape. While driving approximately 40-45 mph, the transmission seized and the steering wheel seized to the right. The contact also stated that the transmission failed to shift correctly. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission sensor and steering sensor needed to be replaced. The vehicle was repaired. Lance cunningham Ford (4101 East clinton highway, knoxville, tn 37912, (866) 591-3943) and the manufacturer were notified of the failure. The approximate failure mileage was 98,000.

- Sharps Chepel, TN, USA

problem #305

Feb 052018

Escape

  • 200,000 miles
The contact owns a 2009 Ford Escape. While driving, the steering wheel seized, which made it difficult to steer. There were no warning indicators illuminated before the failure. The vehicle was taken to chapman Ford columbia (3951 columbia ave, columbia, pa 17512) where it was diagnosed that the torque sensor failed. The dealer stated that the contact would have to pay for the repairs. The vehicle was not repaired. The manufacturer was notified and stated that the vehicle was already remedied per NHTSA campaign number: 14V284000 (steering). The contact stated that the contact would have to pay for the repair. The failure mileage was 200,000.

- Mt Joy, PA, USA

problem #304

Feb 022018

Escape

  • 111,000 miles
The contact owns a 2009 Ford Escape. While driving 35 mph, the power steering assist failed. The vehicle was pulled over to the side of the road and then driven to mel hambelton Ford (11771 w kellogg ave, wichita, ks 67209) where it was diagnosed that the torque sensor failed. The vehicle was repaired. Previously, the vehicle was repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was notified and advised the contact to write them a letter for reimbursement. The failure mileage was 111,000.

- Wichita, KS, USA

problem #303

Feb 122018

Escape

  • 101,350 miles
I see that a recall was out for eps on this SUV but mine is not included why

- Whitehall, OH, USA

problem #302

Jan 292018

Escape

  • 143,000 miles
The contact owns a 2009 Ford Escape. While driving 45 mph, the power steering failed and the steering wheel seized while making a right turn. In addition, the steering wheel shook violently and made a knocking noise. Bill brown Ford in livonia, Michigan was made aware of the failure, but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 143,000.

- Redford, MI, USA

problem #301

Feb 072018

Escape

  • 84,000 miles
The contact's aunt owns a 2009 Ford Escape. Upon starting the vehicle, an "electric power steering assist failure" message appeared and the steering wheel became difficult to turn. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repairs. The contact called fox grand traverse (3464 us-31, traverse city, mi 49684, (231) 922-2000) and was informed that there were no open recalls. The manufacturer was notified and informed the contact that the software for the power steering control module was updated in 2014 per NHTSA campaign number: 14V284000 (steering). The VIN was invalid. The failure mileage was 84,000.

- Baldwin, MI, USA

problem #300

Feb 122018

Escape

  • miles
I bought a used 2009 Ford Escape in September, about a month ago, my steering wheel started shaking when turning and then it went a away for a few weeks. Now, it is terrible and I took it into a repair shop for a diagnostic and they handed me paperwork from Ford Motor Company regarding a safety recall #14S05. After doing some research and calling Ford corporate and a local dealership, Ford will not accept this recall and tells me that my car does not qualify. I did some research on my own and it seems that there are thousands of people that are having this same problem with Ford. Something needs to be done. This problem affects your steering capability and is not safe to be on the roads. Ford is at fault and needs to clean this up.

- Brighton, MI, USA

problem #299

Jan 152018

Escape

  • 74,000 miles
The contact owns a 2009 Ford Escape. While driving 5 mph, the steering wheel failed to turn without warning. The vehicle was towed to a local mechanic. The contact called a local dealer (sheehy Ford Lincoln of gaithersburg, 901 N frederick ave, gaithersburg, md 20879) and was informed that the vehicle was not included in a recall. The manufacturer was notified of the issue and did not assist. The failure mileage was 74,000.

- Gaithersburg, MD, USA

problem #298

Feb 102018

Escape

  • 170,000 miles
I have a 2009 Ford Escape V6. There is a recall on my vehicle due to the power steering going out. Recently my steering wheel had started shaking really bad at times and now my power steering has totally went out. The information part on my vehicle tells me that there is a power steering system fault. I called the company and they told me there is a recall because this was made in the Kansas factory. The problem is that they will not fix it because they say that someone took my vehicle into South Carolina to get it checked and there was no problem. They say they've done their part and now I and responsible. *** they didn't do anything to fix the power steering. The only thing they've done was put it on a diagnostic test and it came back good but that was years ago. Just because they checked it years ago does not mean they performed anything to fix the recall. They have not done anything on my vehicle to fix the recall and they refused to fix it. This is a recall and they should be responsible for fixing it. How can I get them to fix this?............... I believe there's also a recall or something on the purge valve. My check engine light stays on and it says there's a major leak and I believe it's either because the gas tank because there's no gas cap for my vehicle or it's either the purge valve. Either way that should be a recall because a lot of other people have the same problem. This should be fixed by the company as well.

- Thomasville, NC, USA

problem #297

Feb 082018

Escape

  • 1 miles
Steering was shaking and then stopped working no power and steering shakes scared to drive in case will lock

- Washington, DC, USA

problem #296

Feb 082018

Escape

  • 1 miles
Steering was shaking and then stopped working no power and steering shakes scared to drive in case will lock

- Washington, DC, USA

problem #295

Feb 072018

Escape

  • 161,444 miles
The contact owns a 2009 Ford Escape. While driving at an unknown speed, the steering wheel shook and became extremely difficult to maneuver. While idling, the vehicle shook, "jumped", and the check engine warning indicator illuminated. The contact then stated that the vehicle was initially taken to phil long Ford at chapel hills at (719) 387-1099 located at 1565 auto mall loop, Colorado springs, co 80920 as an attempt to trade the vehicle however, the contact stated that she inquired about diagnosing the vehicle and the dealer refused. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering). The manufacturer stated that there were no recalls associated with the VIN. The failure mileage was 161,444.

- Colorado Springs, CO, USA

problem #294

Feb 022018

Escape

  • miles
Steering wheel started shaking and vibrating at stop lights. This went on for about 3 days then a message appeared on the instrument panel that said "power steering assist fault". after reaching my destination I turned the vehicle off. Upon restarting I had no power steering. I drove the vehicle home then to the dealership the next morning. They explained that they retrieved a code dtc B2278 and said either the torque sensor or the steering gear is bad and they would need to tear down the steering column to find out. The estimate for this was $1200 to $1800 dollars. Not having the resources to have the car repaired at the time they sent me on my way. Humorously the power steering was working again after they retrived the fault code. That lasted about two days and no more power steering. This vehicle is like driving in the fifties again. I am a large guy and really have to strain to make a tight curve. I can't imagine what would happen were my wife driving. I understand after a little research that this is a very common problem for Ford and some vehicles have been recalled for it, unfortunately not mine. I want to let you know that the problem is real and the danger is imminent. Would you please check into this dangerous situation of losing power steering before someone gets killed?

- Merriam Woods, MO, USA

problem #293

Jan 242018

Escape

  • 152,000 miles
The contact owns a 2009 Ford Escape. While driving 35 mph, the contact noticed that the steering wheel started to shake, which made the vehicle difficult to steer. The vehicle was driven to the contact's home. The dealer (griffin Ford Lincoln, 1642 janesville ave, fort atkinson, wi 53538) stated that the steering module was reprogrammed years ago as a remedy. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible solution; however, the VIN was not included in a recall. The failure mileage was 152,000.

- Lake Mills, WI, USA

problem #292

Feb 022018

Escape

  • 149,000 miles
The contact owns a 2009 Ford Escape. While driving 75 mph, the contact noticed that the power steering fault indicator illuminated and the steering wheel began shaking. The contact drove home and turned off the vehicle. The next morning, the vehicle was started and the power steering was inoperable. The power steering indicator was still illuminated. The vehicle was driven to the dealer (phil long Ford at chapel hills, 1565 auto mall loop, Colorado springs, co) where it was diagnosed that the power steering column needed to be replaced. The contact inquired about a previous recall attached. Since the power steering control module was reprogrammed in 2014, the contact was informed that the recall could no longer be honored. The manufacturer was made aware of the failure and informed the contact due to the age of the vehicle and the reprogramming of the power steering control module, the repair would have to be paid for at his expense. The vehicle remained at the dealer. There were no recalls associated with the vehicle. The failure mileage was 149,000.

- Colorado Springs, CO, USA

problem #291

Jan 262018

Escape

  • 154,578 miles
The contact owns a 2009 Ford Escape. While driving 35 mph, the steering wheel was difficult to turn, became inoperable, and failed to move. Also, the power steering warning indicator illuminated. The vehicle was taken to a local dealer (gordie boucher Ford, N88W 14300 main St, menomonee falls, wi 53051) where it was diagnosed that the torque senor was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified and opened case number: Cas1404099. The failure mileage was 154,578.

- Germantown, WI, USA

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