The door latches were recalled on the 2013 ford escape but now the hatch isn't staying shut. Why was only the doors recalled & not the hatch as well?

- Hesston, KS, USA

The contact owns a 2013 Ford Escape. While the vehicle was operated on the highway, the steering column seized. In addition, the liftgate opened independently. The vehicle was pulled over to the side of the road and driven to the contact's residence. The steering assist fault warning indicator illuminated. The vehicle was taken to autonation Ford miami (16800 nw 57th ave, hialeah, fl) where it was diagnosed that the electric power steering and rack and pinion were defective and needed to be replaced. The manufacturer was contacted and provided case number: Cas 13322662. No further assistance was offered. The manufacturer referred the contact to NHTSA due to them stating that the federal Agency was responsible for adding recalls. The failure mileage was approximatley 63,606.

- Coral Springs, FL, USA

The contact owns a 2013 Ford Escape. The contact stated that the front and rear doors appeared to be pushed out from the vehicle. In addition, the rear door hatch fractured and detached and the battery died. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed a new battery, the hatch handle needed to be soldered back on, and weather stripping needed to be added to the doors. The contact received notification of NHTSA campaign numbers: 14V495000 (electrical system), 14V597000 (air bags, seat belts), and 16V643000 (latches/locks/linkages). The manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified. The failure mileage was approximately 50,000. Parts distribution disconnect.

- Bethel Island, CA, USA