Ive been trying to get my local Ford dealer to fix this saftey recall but have just been ignored. First time i called my local dealer (Boggus Ford) in harlingen, TX, they just changed there name to Sames Harlingen Ford. They made a mobile appointment for me in April 21st at 9am, no one showed up i didn't even get a call. I called them to see why no one showed up. They told me my appointment was at the dealership and i didn't show up. I was angry and mad because they just lied to me, i have the texts from the dealership service team and a automated reminder that my appointment was mobile at 9am. I said get me another appt, the next appt was on the 26th of April at 9am it was mobile. Then the night of the 25th i get a notification that my appointment tomorrow is at the dealership at 8.30 am. I was dumbfounded, thats not what was discussed, it was mobile, (i have the texts) i couldn't go in to the dealership because my husband was working on the tires. So another missed appt by the dealership's error not mine. I called again no one answers me. I decided to contact Ford customer service directly, they said they will get in touch with another local Ford dealer to fix my saftey recall but, didnt get a reply back. I contacted Ford again same thing, no reply. In the mean time my doirs fling open when on the highway. First time was a scare, sone of my things in the car flew out. Good thing no one got hurt. And lots of times i see my door open out of nowhere.But now i have to physically tie the doors inside so they wont fling open. Either that or not drive it, which means i cant work. Ive contacted another Ford dealer near me and they said they dont do saftey recalls, so i guess im left with defective doors. I just want this recall fixed!

- San Benito, TX, USA

Hood latch became un bolted and opened on the freeway going about 60mph. smashed the windshield and damaged the hood.

- West Valley, UT, USA

My driver passenger door does not close anymore as of 7/9/2023. My 2-year-old son could have flown out the door as he sits on that side in his car seat.

- Saint Louis, MO, USA

The driver side rear door can not be opened. It appears the paneling of the door is caught on the frame, which prevents the operation of the door. This has been reported twice to the dealership, and so far they have ignored the request to inspect or fix it. In an emergency if needed passengers would not be able to exit through this door, which would put that at risk if the car were pinned on one side and the front too damaged to operate. Also the rear camera has failed and does not operate. This is the second camera to do so as the first was replaced under warranty a few years after purchasing the vehicle. If a child were behind the vehicle there would be no way to know looking over your shoulder, as you could only see them on camera. The only warning or indicator of the camera failure is a black screen with a message that you need to contact a service professional.

- Roseville, CA, USA

If the rear door (both passenger and driver side) is closed in an aggressive way (such as a child closing a door as hard as they can) the plastic paneling on the door can be "dislodged" sliding down and jamming with the metal door frame making the door unable to open from either the inside or outside. In the event of an emergency, the door would not be able to be opened leaving a child or passenger trapped in the vehicle. A jolt from a low speed crash (not directly on the door) could cause the door plastic to dislodge causing the door to jam leaving children or passengers in the back unable to exit the vehicle safety. The issues has been reproduced only by myself, that I am aware of; (first happened on drive side and then reproduced on passenger side) and could most likely be repeated on similar models preforming repeated aggressive door closes. This issues was brought to a certified Ford dealer and they made notes in the repair that the plastic was dislodged wedging with the metal door frame. The only warning signs were screws falling off the door panels and the plastic separating from the door through normal use and driving.

- Portland, OR, USA

The contact owns a 2014 Ford Escape. The contact stated that as her husband grabbed the front passenger's side assist grab handle to adjust himself in the front passenger's side seat, the grab handle fractured and separated from the vehicle. The contact stated that the failure reoccurred while her husband was grabbing the rear passenger's side grab handle to exit the vehicle. The contact stated that her husband fell on the ground and sustained a sore right ankle and bruises on and above the knee of the left foot. Additionally, the contact's husband sustained back pain. The contact's husband had not sought medical assistance. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 162,000.

- Mount Carmel, IL, USA

Contacted local Ford dealership(s) in reference to 2 open recalls on my vehicle: Transmission gear shift linkage and door latches. I was made aware of the door latch recall when I was traveling with my 2 children who were in the back seat and the back door opened and would not latch closed. Upon researching, I found the 2 recalls and have tried for over 4 months to get it repaired as it is a serious safety issue. I was advised that it could be in the repair shop for 2-3 months and I would not have any transportation as they stated they do not have "courtesy" vehicles. I feel like Ford should honor the recall in a timely manner which they are NOT. The vehicle is available for inspection upon request.

- Biloxi, MS, USA

Every time I put my car in park and I take my foot off the break it rolls back a little. I did have a overheating warning and my rear camera didn-€™t work and it is also upside down.

- Raleigh, NC, USA

A car took the red light as we had the green light she ran into the car in front of me and then fish taled and her rear car smashed into my front... none of my airbags deployed at all but the other 2 car did and my front end damages are severely damaged. The person responsible for this accident was arrested at the scene and they did a sobriety test on her

- Berwyn, IL, USA

My rear passenger and driver door panels have completed been pulled off and hard to open the door because the panels were caught on the recall door latches. I've had the door latches replaced and it still continued, they say the panels won't be replaced under warranties I have but I told dealership because of the latches that were recalled that my door panels are doing this if the latches were good and not recalled in the first place I would not have the issue. Since my panels are messed up because of a recall specifically made on my vehicle I should not have to pay 400-600 to get my door panels replaced when it was out of my control

- Siloam Springs, AR, USA

Under recall 20S30 I did on line check.it came back right side rear door need fixed.when I redid check I put in wrong number it came back ok and closed recall.now Ford dealer can't fix problem

- Ivor, VA, USA

Driving 65 mph, slight curve to the right. Heard a big bang and the driver side tire popped causing the car to veer to the right. The tired never shredded or anything. Upon inspection, the link kits had exploded and the stability arm had been bent.

- San Diego, CA, USA

Received safety recall notice 20S30 told to report door latch date codes on doors -however the web site given in notice provides no way to input results

- Port Orange, FL, USA

My door latch on my vehicle has been broke for 2 months. I couldn't afford to fix then but as soon as I heard about the recall I call Ford here in marlin, tx.76661. They say bring in on this day so I did at 8am. Before 5 that same day I go back and the gentleman said they didn't get to fix it there aren't any parts Ford has sent out they would call me in a few days. Never got a call but when someone calls up there and starts asking about it when it's there safety at risk and it's the only vehicle they have what is supposed to happen. My seatbelt won't save me forever and this is the second recall for this issue. I would like to know when the issue is going to be priority for consumers like me. This happened while I was sitting and went to open door and got out went to shut door and it wouldn't latch. Tying door with rope to steering column just to drive anywhere.

- Marlin, TX, USA

The liftgate separated the outside from the inside.

- Eighty Foir, PA, USA

The driver's side door latch is defective. It has opened while driving. I have taken it in to get fixed several times and it never gets fixed properly. If the door is closed and you go to open it, the door handle will stay out and it will not close. This problem first happened around 2015 and it has been a problem ever since.

- Phoenix, AZ, USA

Rear driver door opne while driving!

- Bayamon, PR, USA

The vehicle was being driven and had only been started and moving for less than 5 minutes. Noticed that windshield wipers would not shut off or change speeds, then noticed a slight odor in car that increasingly strengthened. Phoned my husband while at a stop light, odor of something burning became much stronger, then noticed smoke coming between the the drivers side hood seam and between the hood and the windshield, this was immediately followed by noticable flame. I put the vehicle in park, turned on hazard lights and exited the vehicle. Local police and fire department responded, began with small fire extinguishers, without success and fire department opened hood and applied water to extinguish. This was on a city street in O'fallon, mo. Uncertain of cause, but am now aware that Ford issued a recall on this model (recall 17S09) and believe this could be a possibility.

- Dardenne Prairie, MO, USA

Exterior passenger side door handle fell off. The vehicle was stationary. It fell off while opening the door

- Bellevue, WA, USA

Vehicle had recall work done regarding for handles, since then I have experienced not stop issues with drivers door handle getting stuck in open position which causes the door not to securely latch closed. I have brought the vehicle back and was told it's just a lubrication issue.

- Diberville, MS, USA