definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,030 miles

About These NHTSA Complaints:

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problem #6

Feb 062019


  • 60,000 miles
The first time this happened which was approximately early Feb. 2019 the wipers would "hit" each other and get stuck on the windshield until they would finally retract down to the off position. Dealer replaced the wiper motors. After about 1 - 1 1/2 weeks later the same thing happened. Took vehicle back to the dealer where they adjusted the alignment of the wipers and tightening a nut in the intermittent wiper switch. On 3/23/19 the wipers again got "stuck" in an upright position on the windshield and "stuttered" very slowly on the windshield until they finally retracted down into the off position. The first incident the vehicle was in a stationary position warming up in the driveway. The second incident happened while the vehicle was moving in a heavy rain on a city street. The 3rd incident happened again while the vehicle was stationary.

- Pinckney, MI, USA

problem #5

Oct 012018


  • 129,000 miles
My 2014 Ford Escape titanium has a malfunction of the HVAC actuating assembly. My local mechanic diagnosed the problem and referred me to tsb 17-0004 (Jan. 13, 2017) and said that I should take my car to the dealership. Three local Ford dealerships told me this expensive repair was not covered by the manufacturer since the car was outside of normal warranty. The vehicle has no blowing heat due to the malfunctioning actuating assembly and related components. The defrost does not work and creates a hazard in cold weather. You can not drive the vehicle safely with the windshield fogged or iced up. Since this is a safety issue Ford should cover the repair and tsb 17-0004 should be updated accordingly.

- Center Tuftonboro, NH, USA

problem #4

Nov 012018


  • 18,600 miles
I traded in my 2007 Ford Fusion for a 2017 Ford Escape SE over 5 weeks ago. I have been having issues ever since. The first few days the check engine light came on. I showed this to the dealer and they had me drop it off on a Saturday and they fixed the problem that Monday. The issue was a fuel sensor. I also noticed the wipers were making a lot of noise and we have been having a lot of rain. The wipers would stutter quite a bit. I took it to the dealer and couple of times and they finally fixed. They said it was a known issue. I also noticed I would get a low tire message. I took it to them the first time and they put air in the tire. I received the message the second time and put air in the tire. I received the same message a few days ago, I took the car back to the dealer and they told me I had 2 nails in the tire and tried to sell me a tire. Needless to say I wasn't happy. I told them to plug the tire and I left. All these issues with 5 weeks of having this car. Unbelievable.

- Philadelphia, PA, USA

problem #3

Apr 162018


  • 45,045 miles
Wipers intermittently interfere with each other 1-10 times in a row then work fine. Sometimes wiper will extend off the windshield on the driver's side (L) to the point the wiper blade can be seen from the driver's side window. Dealer not able to find fault. Filed complaint with Ford. Closed case without resolution. Dealer now involved but not able to duplicate the failure. Ford not willing to resolve the problem. This is a driving visibility safety concern.

- Eau Claire, WI, USA

problem #2

Mar 202017


  • 4,000 miles
Wiper arms strike body on either side on random cycle times. Dealer states vehicle needs wiper arms timing adjusted to prevent striking of the body. This is a safety hazard as the repeated striking of the vehicle body can cause the wiper blade to fail over time, resulting in decreased or lost visibility, possibly leading to a vehicle crash. The issue also causes cosmetic damage not relevant to safety performance. Vehicle is scheduled for repairs on April 3, 2017.

- Salem, OR, USA

problem #1

Feb 182017


  • 1,535 miles
While driving on I-81 North in pa, the inside layer of the windshield developed a small crack at the bottom of the glass. Nothing hit the glass. There are no chips or other marks. On Monday 2/20/17 I stopped at the Ford dealership and spoke with the manager. Because the crack was inside the vehicle, and the outside layer was not cracked, the manager believed it would be covered under warranty. The dealer took several pictures, and called me while I was driving home to ask me to come back so that they could take more pictures because Ford was not satisfied with what the took. A day later they asked me to come to the dealership again because Ford wanted even more pictures. On 2/24/17 Ford agreed to cover the replacement under warranty. Each day the crack has increased in length. The crack appears to have started near the "new for 2017" wiper de-icer element. A cracking window is not structurally sound and can most definitely put the driver and passengers at risk of injury.

- Catawissa, PA, USA